1882 Negotiation courses

Give a compliment to your career and take it to the next level. This Leadership and People Management bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Leadership and People Management bundle will help you stay ahead of the pack. Throughout the Leadership and People Management programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Leadership and People Management course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Leadership and People Management Bundle Consists of the following Premium courses: Course 01: Leadership & Management Diploma Course 02: Team Building Masterclass Course 03: Leadership Skills for The Future Course 04: People Management Skills Level 3 Course 05: Equality and Diversity Course 06: Effective Communication Skills Diploma Course 07: Conflict Management Course 08: Change Management Level 3 Course 09: Motivation Skills Course 10: Dealing With Difficult People Training Course Course 11: Enrol now in Leadership and People Management to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Leadership and People Management expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum: Leadership & Management Diploma Understanding Management and Leadership Leadership Theories Improving Management and Leadership Performance High Performance Teams Motivating Employees Organisational Skills Talent Management Succession Planning Business Process Management Communication Skills Negotiation Techniques Managing Meetings and Giving Feedback Managing Change Time Management Stress Management Emotional Intelligence in Leadership Managing Conflict Dealing with Office Politics Risk Management Corporate Responsibility and Ethics And 10 more courses ... CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Leadership and People Management bundle. Requirements This Leadership and People Management course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Cost of PDF Certificates is included in course price Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Leadership & Management Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Level 5 Diploma | FREE QLS Endorsed Certificate | 11 CPD Courses & PDF Certificates | 155 CPD Points | CPD Accredited

Level 7 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Free QLS Endorsed Certificate | 11 in 1 Exclusive Bundle with Free Certificates | 160 CPD Points | Installment Payment

***24 Hour Limited Time Flash Sale*** Advance Admission Gifts Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Advanced Sales & Marketing Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Advanced Sales & Marketing bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Advanced Sales & Marketing Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Advanced Sales & Marketing Career Bundle: Course 01: The Ultimate Sales Training Blueprint: How To Master Sales Course 02: Advanced Diploma in Digital Marketing Course 03: Sales Techniques Course 04: Marketing Secrets for High Sales Course 05: NLP For Sales, Persuasion & Influence Course 06: Sales & Negotiation Skills Course 07: Creating Highly Profitable Sales Funnels Course 08: Branding Your Business Course 09: Strategic Planning and Analysis for Marketing Course 10: Email Marketing Masterclass Course 11: Video Marketing Strategy Course 12: LinkedIn Marketing for Business Course 13: Youtube Marketing Strategy Course 14: Facebook Marketing Strategy for Business Course 15: Content Writing & Copy Writing For SEO and Sales Course 16: Cold Call to Boost Sales Course 17: Secrets of Successful Sales Course 18: Sales: Psychology of Customers Course 19: Marketing Communication Course 20: Personal Branding Course Course 21: Diploma in Customer Relationship Management (CRM) Course 22: Lead Generation with Attraction Marketing for Business Course 23: Business Development & Sales Course 24: Visual Merchandising Diploma Course 25: Social Media Marketing for Business With Advanced Sales & Marketing, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Advanced Sales & Marketing today and take the first step towards achieving your goals and dreams. Why buy this Advanced Sales & Marketing? Free CPD Accredited Certificate upon completion of Advanced Sales & Marketing Get a free student ID card with Advanced Sales & Marketing Lifetime access to the Advanced Sales & Marketing course materials Get instant access to this Advanced Sales & Marketing course Learn Advanced Sales & Marketing from anywhere in the world 24/7 tutor support with the Advanced Sales & Marketing course. Start your learning journey straightaway! Advanced Sales & Marketing premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Advanced Sales & Marketing is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the course. After passing the Advanced Sales & Marketing exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This bundle doesn't require prior experience and is suitable for diverse learners. Career path This Advanced Sales & Marketing bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Feeling stuck in your career? Struggling to keep up with the ever-changing demands of the industry? You're not alone. But there's good news: Employment Law & Recruitment Consultant career bundle is here to equip you with the essential skills and knowledge you need to break free and achieve your goals. With this Employment Law & Recruitment Consultant course you will get 18 CPD Accredited PDF Certificates, Hard Copy Certificate Diploma In UK Employment Law and our exclusive student ID card absolutely free. Employment Law & Recruitment Consultant premium bundle consists of 18precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Employment Law & Recruitment Consultant is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Embarking on Employment Law & Recruitment Consultant is more than just taking an online course; it's an investment in your future. By completing this Employment Law & Recruitment Consultant bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Don't miss this chance to elevate your career and skillset. Enrol in Employment Law & Recruitment Consultant today and take the first step towards achieving your goals and dreams. Why buy this Employment Law & Recruitment Consultant? Free CPD Accredited Certificate upon completion of Employment Law & Recruitment Consultant Get a free student ID card with Employment Law & Recruitment Consultant Lifetime access to the Employment Law & Recruitment Consultant course materials Get instant access to this Employment Law & Recruitment Consultant course Learn Employment Law & Recruitment Consultant from anywhere in the world 24/7 tutor support with the Employment Law & Recruitment Consultant course. Employment Law & Recruitment Consultant is an entirely online, interactive lesson with voiceover audio Start your learning journey straightaway with our Employment Law & Recruitment Consultant Training! Courses Are Included In This Bundle: Course 01: Diploma In UK Employment Law Course 02: Contracts Law UK Course 03: Contract Management Course Level 5 Course 04: Recruitment Consultant Course 05: Online Safer Recruitment Training Course 06: Strategies & Skills for Recruitment Course 07: Insurance Training for UK Course 08: Payroll Administrator Training Course 09: Negotiation Skills Certificate Course 10: Online Employee Hiring and Termination Training Course 11: Operations Management: Resource & Workout Layout Course 12: Diploma in Employee Management Course 13: HR Management Diploma Course 14: Workplace Communication Management Course 15: Workplace Performance Management Course 16: Workplace Confidentiality Training Course 17: Compliance and Risk Management Course 18: Health and Safety at Workplace Certification You have to complete the assignment given at the end of the Employment Law & Recruitment Consultant course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Employment Law & Recruitment Consultant exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Employment Law & Recruitment Consultant course is ideal for: Students seeking mastery in Employment Law & Recruitment Consultant Professionals seeking to enhance Employment Law & Recruitment Consultant skills Individuals looking for a Employment Law & Recruitment Consultant-related career. Anyone passionate about Employment Law & Recruitment Consultant Requirements This Employment Law & Recruitment Consultant doesn't require prior experience and is suitable for diverse learners. Career path This Employment Law & Recruitment Consultant bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Step into the realm of excellence with our comprehensive Construction Management - Level 5 Diploma bundle, an unparalleled compilation of industry-specific courses designed to elevate your expertise in the construction sector. This meticulously crafted bundle encapsulates everything from Construction Site Planning and Management to Workplace First Aid, weaving a rich tapestry of knowledge and practical skills. It stands as a beacon of advancement, equipping you with the tools to excel in the dynamic and demanding world of construction. This bundle is not just a learning journey; it's a transformative experience that moulds you into a versatile and proficient construction professional. The courses cover a spectrum of essential areas like Construction Safety, Cost Estimation, Site Supervision, and specialised trainings such as Working in Confined Spaces and Electricity - Theory and Safety. Enrich your professional profile and open doors to new opportunities - enrol in this course today and build a robust foundation for a successful career in construction. This CSCS | Health and Safety in a Construction Environment Bundle consists of the following 20 CPD Accredited Premium courses - Course 01: Health and Safety in a Construction Environment - Route to CSCS Green Card Course 02: Construction Site Planning and Managment Course 03: Construction Cost Estimation Diploma Course 04: Construction Safety Diploma Course 05: Construction Industry Scheme (CIS) Course 06: Ladder Safety Training Course 07: Falls and Injury Prevention Course 08: Working in Confined Spaces Course 09: Site Supervisor Safety Training Scheme (SSSTS) Course 10: COSHH Training Course 11: Slips, Trips & Falls Safety Training Course 12: Workplace First Aid Course 13: LOLER Training Course 14: RIDDOR Training Course 15: Working at Height Course 16: Fire Safety Course 17: Electricity - Theory and Safety Training Course 18: Lone Worker Safety Diploma Course 19: Positive Workplace Environment Course 20: Cost Control and Management Training 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Learning Outcomes Before you embark on this journey, let's highlight what you will gain: Master the intricacies of effective construction site planning and management. Develop expertise in accurate construction cost estimation and control. Gain essential knowledge in various safety aspects, including falls prevention. Learn about legal compliance in construction, including CIS and RIDDOR. Acquire skills for effective supervision and positive workplace environment management. Enhance your ability to handle first aid and emergency situations at work. This course bundle is a deep dive into the critical aspects of construction management. Learners will gain a profound understanding of site planning, ensuring that every project is executed with precision and efficiency. The Construction Cost Estimation Diploma will enable you to make accurate financial assessments, a vital skill for any construction project. Safety is paramount in this field; hence, the courses on Construction Safety, Ladder Safety, and Working at Heights provide essential knowledge to maintain a safe working environment. The curriculum also covers legal aspects, such as the Construction Industry Scheme (CIS) and Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR), ensuring you are well-versed in compliance. Furthermore, the bundle addresses critical soft skills with courses like Positive Workplace Environment, enhancing team dynamics and productivity. By the end of this program, learners will have a holistic understanding of the multifaceted construction industry, from the foundational principles to the nuanced practices that ensure success in every project. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideally suited for: Individuals aspiring to advance in the construction management field. Existing professionals seeking to update and broaden their skill set. Safety officers and supervisors in the construction industry. Project managers and site supervisors looking for comprehensive training. Construction workers aiming to enhance their career prospects. Graduates and students interested in a construction management career. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Please Note: This course is not a regulated course and doesn't provide professional qualifications. If you are looking for a course that should lead you to a CSCS green card, you may take our Level 1 Health and Safety in a Construction Environment (Leading to CSCS Green Card) To obtain CSCS green card Customers need to submit: A scanned copy of your qualification certificate, or proof of registration to complete a qualification, or proof of professional body membership. Pass the appropriate level of the CITB Health, safety and environment (HS&E) test within the last two years. Have the test ID number ready, this can be found at the top of the pass certificate. Requirements To participate in this Health and Safety in a Construction Environment course, all you need is - A smart device A secure internet connection And a keen interest in construction Career path Upon completion, a range of career opportunities with competitive salaries in the UK awaits: Construction Manager: •42,000 - •47,000 per annum Site Supervisor: •32,000 - •37,000 per annum Health and Safety Officer: •27,000 - •35,000 per annum Cost Estimator: •30,000 - •36,000 per annum Project Manager (Construction): •40,000 - •45,000 per annum Facilities Manager: •35,000 - •40,000 per annum Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **33-in-1 Hospitality and Tourism Management Mega Bundle** Hospitality and Tourism Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Hospitality and Tourism Management package online with Studyhub through our online learning platform. The Hospitality and Tourism Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Hospitality and Tourism Management course provides complete 360-degree training on Hospitality and Tourism Management. You'll get not one, not two, not three, but thirty-three Hospitality and Tourism Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Hospitality and Tourism Management courses are yours for as long as you want them once you enrol in this course This Hospitality and Tourism Management Bundle consists the following career oriented courses: Course 01: Hospitality Management Course 02: Event Planning and Management Course 03: Catering Management Course 04: Customer Service Manager Training and Front Desk Certification Course 05: Restaurant Management Course 06: Hotel Concierge Certification Course 07: Catering & Cooking Basics: From Kitchen Novice to Culinary Pro Course 08: Mastering Plant-Based Cooking Techniques Course 09: Indian Cooking Mastery Course 10: Food Preparation Mastery Course 11: Food and Beverage Manager Course 12: Chef Training Certificate Course 13: Hospitality and Catering Course 14: Quality Assurance Manager Course 15: HACCP Course Course 16: Vegan Nutritionist Certification: Promoting Plant-Based Diets Course 17: Nutrition Training - Advanced Diet & Meal Planning Course 18: Employee Engagement and Retention Strategies Course 19: Workplace Violence, Harassment and Conflict Resolution Training Course 20: Workplace Communication Management Course 21: Influencing and Negotiation Skills Course 22: Diploma in Workplace Professionalism and Communication Course 23: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 24: Mastering Organizational Chaos Course 25: Team Building Masterclass Course 26: Talent Management & Employee Retention Techniques Course 27: Employee Training Responsibilities: Effective Training Management Course 28: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 29: Workplace Health and Safety Advanced Diploma Course 30: Cross-Cultural Awareness Training Diploma Certificate Course 31: Business Contract & Compliance Manager: Ensuring Legal Integrity Diploma Course 32: Emotional Intelligence and Social Management Diploma Course 33: Office Politics for Managers In this exclusive Hospitality and Tourism Management bundle, you really hit the jackpot. Here's what you get: Step by step Hospitality and Tourism Management lessons One to one assistance from Hospitality and Tourism Management professionals if you need it Innovative exams to test your knowledge after the Hospitality and Tourism Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Hospitality and Tourism Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Hospitality and Tourism Management certificate and transcript on the next working day Easily learn the Hospitality and Tourism Management skills and knowledge you want from the comfort of your home The Hospitality and Tourism Management course has been prepared by focusing largely on Hospitality and Tourism Management career readiness. It has been designed by our Hospitality and Tourism Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Hospitality and Tourism Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Hospitality and Tourism Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Hospitality and Tourism Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Hospitality and Tourism Management Elementary modules, allowing our students to grasp each lesson quickly. The Hospitality and Tourism Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hospitality and Tourism Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Hospitality and Tourism Management After completing this course you can progress towards- Level 4 Diploma in Hospitality and Tourism Management (RQF) Level 3 Diploma in Hospitality and Tourism Management (VRQ) Level 5 Diploma in Hospitality and Tourism Management (RQF) Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Hospitality and Tourism Management course, all you need is - A smart device A secure internet connection And a keen interest in Hospitality and Tourism Management Career path You will be able to kickstart your Hospitality and Tourism Management career because this course includes various courses as a bonus. This Hospitality and Tourism Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Hospitality and Tourism Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Welcome to the dynamic world of Business Management, where strategic vision meets operational excellence. In this course, We set out on a journey to explore the fundamental principles, innovative strategies, and essential skills that drive successful businesses. Unleash the power of strategic thinking and elevate your career with our Level 7 Advanced Diploma in Business Management. Dive deep into the heart of Business Management through 21 meticulously crafted modules that seamlessly weave together the intricacies of business strategy, operations, analysis, and leadership. Take advantage of a comprehensive programme that places a strong emphasis on mastering key skills to fully immerse yourself in the dynamic world of business. From Operations Management to Quality Management, each module is meticulously designed to provide a profound understanding of Business Management, redefining your approach to organizational challenges. Our innovative course goes beyond conventional wisdom, fostering a robust foundation in planning, forecasting, performance management, and more. Elevate your professional prowess as you explore the nuances of Human Resource Management, Conflict Management, and Customer Service. Level 7 Advanced Diploma in Business Management Course Learning Outcomes Learn the nuances of product scope and strategic analysis. Gain sophisticated organisational and business process management abilities. Gain a thorough understanding of risk and recovery management. Develop your negotiating skills to ensure clear and concise communication. Proficient in motivational techniques, counselling approaches, and human resource management. Develop a strategic attitude to succeed in succession planning and business development. Level 7 Advanced Diploma in Business Management Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 7 Advanced Diploma in Business Management Business Strategy Analyst Operations Manager Business Analyst Project Manager Quality Management Specialist Human Resources Manager Requirements Level 7 Advanced Diploma in Business Management To enrol in this Level 7 Advanced Diploma in Business Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 7 Advanced Diploma in Business Management Business Analyst: Average Salary: £35,000 to £60,000 per year Marketing Manager: Average Salary: £40,000 to £70,000 per year Human Resources Manager: Average Salary: £45,000 to £75,000 per year Operations Manager: Average Salary: £40,000 to £65,000 per year Financial Analyst: Average Salary: £35,000 to £55,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps