5922 Model courses

Web API use has increased exponentially in the programming world. This course will provide significant knowledge of implementing Minimal API for your next RESTful API-related project. You will be certain to use the building concepts with ease by following a step-by-step approach. Gain the confidence to instantly create a new Minimal API project with ease.

ASP.NET Web API is one of the hot topics in the ASP.NET world. The usage of web API is taking the world by storm. Companies such as Netflix, Spotify, Tesla, and Amazon use APIs to connect front-end and back-end functionality on a large scale. You will be learning these RESTful Web API concepts from scratch in this course.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to Counselling and Psychotherapy Training including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Support people during distressing and stressful moments of their lives by training to become a professional Counsellor. This Counselling and Psychotherapy Training course delivers the full amount of tuition needed to successfully counsel individuals of all ages through challenging times. This Counselling and Psychotherapy Training Bundle Consists of the following Premium courses: Course 01: Counselling and Psychotherapy Course 02: Coaching & Mentoring Course 03: Couples Therapy & Counselling Course 04: Domestic Violence and Abuse Awareness - Level 2 Course 05: Anti Social Behaviour Course 06: Child Psychology Course 07: Adverse Childhood Experiences and Cure Course 08: Play Therapy Course 09: Biohacking Your Physical and Mental Health Course 10: Motivation Skills Course 11:Workplace Confidentiality Written with the help of industry experts, the contents provide specific modules to educate you in a variety of counselling skills. You will be taught how to counsel children, young people, school pupils, adults with depression, and families experiencing trauma. On completion of this course, you will have the confidence and ability to guide and comfort a wide range of people in need of assistance. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Counselling and Psychotherapy Training will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Counselling and Psychotherapy Training has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Counselling and Psychotherapy Training is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Counselling and Psychotherapy Training: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum Course 01: Counselling and Psychotherapy Level 3 Introduction to the course Understanding Psychotherapy Starting Psychotherapy Practice Your Potential Clients in Therapy Different Types of Psychotherapy Internet Based Therapy Course 02: Coaching & Mentoring Module 1: Introduction to Coaching and Mentoring Module 2: Coaching and Mentoring: Objectives & Processes Module 3: Ethical Aspects of Coaching and Mentoring Module 4: Coaching and Mentoring Models Module 5: Effective Communication Skills Module 6: Personal Skills Module 7: Management Skills Module 8: Functional Skills Course 03: Couples Therapy & Counselling Module 01: Introduction Module 02: Communication Module 03: Conflict Resolution Module 04: Intimacy Module 05: Pre-Marital Counselling Module 06: Healthy Fighting Module 07: Affairs Module 08: Apology & Forgiveness Module 09: Adapting to Changes Module 10: Moving Forward Together Course 04: Domestic Violence and Abuse Awareness - Level 2 Module 01: Introduction to Domestic Violence & Abuse Module 02: The Components of Domestic Violence Module 03: The Impact of Domestic Violence on Victims Module 04: The Impact of Domestic Violence and Abuse on Children Module 05: Assessing the Risks of Domestic Violence and Abuses on Children Module 06: Supporting the Victim and Reporting Incidents Module 07: Record Keeping Course 05: Anti Social Behaviour Module 01: Overview of Anti-social Behaviour Module 02: Family Influences on Anti-social Behaviour Module 03: Anti-Social Behaviour Order Module 04: Anger and Anti-social Behaviour Module 05: Understanding Antisocial Personality Module 06: Prevention of Anti-social Behaviour Course 06: Child Psychology Module 01: Introduction to Child Psychology Module 02: Attachment and Relationship Building in Childhood Module 03: Impacts of Separation and Loss on Attachment Module 04: Factors That Influence Development Module 05: Cognitive Development Module 06: Social and Emotional Development Module 07: Personality and Intellectual Development of Children Module 08: Stages of Language Development Module 09: Understanding Moral Development Module 10: Play, Imagination, and Creativity Module 11: Problems of Infancy Module 12: Problems of Childhood Module 13: Problems of Adolescence Course 07: Adverse Childhood Experiences and Cure Module 01: Introduction to Child Psychology Module 02: Attachment and Relationship Building in Childhood Module 03: Impacts of Separation and Loss on Attachment Module 04: Factors That Influence Development Module 05: Cognitive Development Module 06: Social and Emotional Development Module 07: Personality and Intellectual Development of Children Module 08: Stages of Language Development Module 09: Understanding Moral Development Module 10: Play, Imagination, and Creativity Module 11: Problems of Infancy Module 12: Problems of Childhood Module 13: Problems of Adolescence Course 08: Play Therapy Module 01: What is Play Therapy Module 02: Advantages and Outcomes of Play Therapy Module 03: Models and Approaches of Play Therapy Module 04: The Play Settings: Therapist, Abused Child and Materials Module 05: Typical Issues in Play Therapy Module 06: Play Therapy for Sexually and Emotionally Abused Children Module 07: Play Therapy for Children Who are Homeless Module 08: Play Interventions for Disaster Mental Health Module 09: Case Studies and Recent Trends in Play Therapy Course 09: Biohacking Your Physical and Mental Health Module 01: Introduction Module 02: Sleep - So MUCH More Than Just Rest Module 03: Blue Light & Red Light Module 04: Mindfulness & Movement Module 05: What You Put In Your Mouth is KEY! Module 06: Hidden Secret - 'Cryotherapy' Module 07: Importance Of PURE Air Module 08: Final Thoughts & Recommendations Course 10: Motivation Skills Introduction Motivational Skills Motivational Strategies Conclusion Course 11: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 135 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Counselling and Psychotherapy Training. It is available to all students, of all academic backgrounds. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements Our Counselling and Psychotherapy Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Maya & Unity 3D: Modeling Environments for Mobile Games Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Maya & Unity 3D: Modeling Environments for Mobile Games Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Maya & Unity 3D: Modeling Environments for Mobile Games Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Maya & Unity 3D: Modeling Environments for Mobile Games Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Maya & Unity 3D: Modeling Environments for Mobile Games? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Maya & Unity 3D: Modeling Environments for Mobile Games there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Maya & Unity 3D: Modeling Environments for Mobile Games course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Maya & Unity 3D: Modeling Environments for Mobile Games does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Maya & Unity 3D: Modeling Environments for Mobile Games was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Maya & Unity 3D: Modeling Environments for Mobile Games is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Maya & Unity 3D: Modeling Environments for Mobile Games Module 01: Get To Know Your Instructor and the Course 00:02:00 Module 02: Modeling the Base of the Island 00:17:00 Module 03: Modeling the Buildings 00:36:00 Module 04: Unwrap, Texture And Apply Materials 00:14:00 Module 05: Add Flowers, Birds and Background 00:13:00 Module 06: Export the Models from Maya to Unity 00:05:00 Module 07: Import and Setup the Project in Unity 00:04:00 Module 08: Add Our Mesh to the Scene 00:05:00 Module 09: Materials and Textures 00:06:00 Module 10: Setup Camera and Lightning 00:06:00 Module 11: Bake the Light Map 00:08:00 Module 12: Add Camera Effect to Polish the Scene 00:03:00 Assignment Assignment - Maya & Unity 3D: Modeling Environments for Mobile Games 00:00:00

Unleash the power of your artistic flair and technical acumen with the 'Modelling Environments for Mobile Games Using Maya & Unity 3D' course. This adventure in digital creation commences with an intimate introduction to your guide, an expert in crafting virtual realms, ensuring a personal connection from the outset. As you proceed, the course unfurls the intricacies of modeling the foundational elements of an island landscape, progressing to the architectural pillars that give your digital world form and function. With each module, the mystique of environment design in the gaming universe is demystified, turning novices into creators of enthralling mobile game worlds. The narrative of learning weaves through the art of texturing and material application, imbuing your models with the semblance of life. Adding flora and fauna breathes vitality into the landscapes you sculpt, while the transition from Maya to Unity transforms your creations from static models to dynamic elements within an interactive tapestry. The final act of this educational odyssey equips you with the prowess to refine your scene with professional camera and lighting setups, culminating in a polished, immersive environment ready to captivate the imaginations of mobile gamers across the globe. Learning Outcomes Craft engaging 3D environments suitable for mobile gaming. Navigate the transition of models between Maya and Unity with ease. Apply textures and materials to enrich visual aesthetics. Construct and fine-tune dynamic lighting for atmospheric effect. Produce polished scenes with professional camera techniques. Why choose this Modelling Environments for Mobile Games Using Maya & Unity 3D course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Modelling Environments for Mobile Games Using Maya & Unity 3D course for? Aspiring 3D environment artists in the gaming industry. Individuals interested in mastering Maya and Unity for mobile game development. Creatives aiming to expand their portfolio with interactive 3D scenes. Game designers looking to deepen their environmental design skills. Hobbyists eager to transform their visions into playable game levels. Career path 3D Environment Artist: £25,000 - £40,000 Mobile Game Developer: £29,000 - £55,000 Unity Developer: £30,000 - £50,000 Maya 3D Modeller: £24,000 - £45,000 Game Designer: £27,000 - £50,000 Lighting Artist: £26,000 - £42,000 Prerequisites This Modelling Environments for Mobile Games Using Maya & Unity 3D does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Modelling Environments for Mobile Games Using Maya & Unity 3D was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Modelling Environments for Mobile Games Using Maya & Unity 3D Module 01: Get To Know Your Instructor and the Course 00:02:00 Module 02: Modeling the Base of the Island 00:17:00 Module 03: Modeling the Buildings 00:34:00 Module 04: Unwrap, Texture And Apply Materials 00:14:00 Module 05: Add Flowers, Birds and Background 00:13:00 Module 06: Export the Models from Maya to Unity 00:05:00 Module 07: Import and Setup the Project in Unity 00:04:00 Module 08: Add Our Mesh to the Scene 00:05:00 Module 09: Materials and Textures 00:06:00 Module 10: Setup Camera and Lightning 00:06:00 Module 11: Bake the Light Map 00:08:00 Module 12: Add Camera Effect to Polish the Scene 00:03:00 Assignment Assignment - Modelling Environments for Mobile Games Using Maya & Unity 3D 00:00:00

Enroll today and learn essential mathematical concepts and statistical methods used in financial analysis and modelling. Master financial mathematics, elevate your analytical prowess, and chart a successful career in the financial sector. 1+ Hours of Video 2+ Hours to Complete16+ Interactive Exercises1 Recognised Certificate Course Overview Our comprehensive Financial Maths Bootcamp teaches essential mathematical concepts and statistical methods used in financial analysis and modelling. The course is ideal for those new to finance or looking to strengthen their quantitative skills - whether you're pursuing a career in banking, corporate finance, or investment. “I was previously unsure of all the financial jargon and concepts, now I feel I have taken steps towards getting the big picture of finance. I really liked the Excel web integration!” Rachel Crawford Course Highlights Time Value of Money Principles and Calculations Net Present Value and Internal Rate of Return Metrics Calculating Averages and Statistical Measures Understanding and Measuring Financial Risk 16+ Practice Exercises and Applications Certificate Upon Successful Course Completion

With the help of our 'Financial Modelling Course for a Non-Finance Background' take a revolutionary step into the world of finance. This immersive learning experience is tailor-made for individuals seeking to demystify the complexities of financial modeling, even without a prior finance background. Picture this - you, equipped with the prowess to decipher balance sheets, unravel profit and loss intricacies, and navigate the financial landscape with confidence. Our engaging curriculum, enriched with insightful modules, guarantees a seamless grasp of financial fundamentals. From understanding project costs to mastering the art of depreciation, this course serves as your compass in the dynamic world of finance. Unlock the doors to financial acumen through riveting sessions that demystify profit and loss accounts, delve into the nuances of balance sheets, and unravel the intricacies of cash flow. Imagine yourself confidently calculating monthly installments, comprehending means of finance, and completing term loan schedules effortlessly. This course transcends the conventional barriers of finance education, inviting you to a captivating journey where financial modeling becomes second nature. Learning Outcomes Master the intricacies of project cost evaluation, including assets, preliminary expenses, working capital, and means of finance. Gain proficiency in the calculation of depreciation, setting up term loans, and computing monthly installment details. Navigate the nuances of profit and loss accounts, from the basics to crafting a comprehensive statement. Develop expertise in the preparation of balance sheets, understanding cash flow dynamics, and finalizing financial statements. Acquire a holistic understanding of financial modeling, empowering you to apply these skills confidently in real-world scenarios. Why choose this Financial Modeling Course for a Non-Finance Background course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Financial Modeling Course for a Non-Finance Background course for? Professionals from diverse backgrounds aiming to enhance their financial literacy. Entrepreneurs and small business owners seeking to manage their finances more effectively. Students and recent graduates aspiring to bolster their skill set for career advancement. Project managers looking to incorporate financial modeling into their decision-making processes. Anyone intrigued by finance, irrespective of their prior educational or professional background. Career path Financial Analyst: £30,000 - £50,000 Business Consultant: £40,000 - £70,000 Project Manager: £35,000 - £60,000 Entrepreneur: Earnings Vary Accountant: £25,000 - £45,000 Finance Manager: £40,000 - £70,000 Prerequisites This Financial Modeling Course for a Non-Finance Background does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Financial Modeling Course for a Non-Finance Background was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Financial Modeling Promo Video 00:01:00 Introduction 00:02:00 Project Cost Project Cost - Assets 00:06:00 Project Cost - Preliminary and Preoperative Expenses 00:04:00 Project Cost - Working Capital 00:10:00 Project Cost - Means of finance 00:04:00 Depreciation Depreciation 00:09:00 Schedule of Term Loan Set Up Term Loan 00:05:00 EMI or Monthly Installament calculation 00:05:00 Calculation of Interest and Principal 00:06:00 Term loan schedule completion 00:06:00 Profit and Loss Account Basics of Profit and Loss Account 00:11:00 Profit and Loss Account Statement 00:07:00 Preparation of Balance sheet Basics of Balance Sheet 00:08:00 Balance Sheet Preparation 00:10:00 Cash flow and Final Balance sheet 00:08:00

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support