Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services. The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance. Learning Outcomes Understand the core principles of ITIL and ITSM, including the CSI model. Develop insights into effective Organizational Change Management. Learn to foster impactful communication strategies within IT service management. Acquire the ability to measure and utilize metrics for IT service enhancement. Integrate CSI strategies effectively within ITIL and organizational practices. Why choose this ITIL Practitioner course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this ITIL Practitioner course for? IT professionals seeking to expand their ITIL knowledge. Managers overseeing IT service management teams. Change agents responsible for implementing IT service improvements. Individuals aspiring to integrate ITIL practices within their organizations. Analysts focused on service management metrics and performance. Career path ITIL Practitioner: £35,000 - £60,000 IT Service Manager: £40,000 - £70,000 Change Manager: £45,000 - £65,000 ITIL Consultant: £50,000 - £75,000 Quality Assurance Manager: £40,000 - £60,000 Performance Analyst: £30,000 - £50,000 Prerequisites This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00 Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems 00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00 Outside-in vs Inside-out Thinking 00:11:00 Defining a Service 00:05:00 Metrics & Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT Service Management Summary 00:15:00 Checkpoint 00:16:00 Principles & Themes Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles & Themes in Practice 00:08:00 Principles & Themes Summary 00:03:00 Checkpoint 00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00 Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM & Systems Thinking 00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective Communication to enable CSI Learning Objectives 00:01:00 Value, Importance & Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role of Influence 00:07:00 Communication Summary 00:05:00 Checkpoint 00:09:00 Use Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement 00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00 Use Metrics & Measurement Summary 00:05:00 Design a Report 00:07:00 Checkpoint 00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00 CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL & Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner 00:07:00 CSI Approach in ITIL 00:25:00 CSI Approach, PRINCE2 & RESILIA 00:06:00 Integrating CSI with ITIL & Beyond Summary 00:03:00 Checkpoint 00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course 00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00
Enjoy the art of life drawing and yoga during this artistic relaxation class in London for beginners. If like us, you find yourself having to choose between being healthy or creative, then this workshop is the perfect option for you. You'll enjoy a combination of relaxation, stretching, and the opportunity to artistically express yourself all at the same time. Not only that, but it's also something fun and different to enjoy with friends and like-minded people. Life drawing and yoga go hand in hand as they are both therapeutic and tranquil. As you focus on the movements and techniques, that both life drawing and yoga provide, you leave your troubles behind. In this combined workshop you will: - Relax and stretch in a calm creative environment, whilst fellow guests observe the interesting shapes yoga can provide. - Draw from observation of a live yoga model (your fellow guests) using yoga shapes to help you. It's all about shorter drawings and overcoming the 'fear of the blank page'! - Feel refreshed, creative, and be able to take home a series of beautiful drawings. No yoga or creative skills are needed, our friendly hosts will guide you step-by-step through the experience with demonstrations and examples and adapt to suit your personal needs. We will supply everything you need including a matt. But if you want to bring your own you can. Please wear comfortable clothes. How will it work? For half the class you will be a yogi and for the other half of the class you will be an artist Everyone in the class will be modelling and drawing each other. On arrival you can decide whether you want to be the yogi or the artist first but either way you are going to experience both. Yoga: We've designed simple yoga poses most people can achieve and are perfect for drawing. Yogi Annie will take you through a series of stretching exercises for 35mins. She will demonstrate each pose, give you plenty of rest between movements and adapt the pose to suit your needs. Life drawing: You’ll be taken on a journey of drawing exercises with artist Klara. Whilst drawing the yogi models, for 35mins we will explore different tools such as pencil or charcoal and drawing techniques such as continuous line and blind drawing. These contemporary drawing exercises are perfect for beginners and accomplished artists we are here to support you with examples and demonstrations but you'll have creative freedom so you can be as abstract or as detailed as you like. At the end of the class, we will do some constructive rest and exhibit our drawings and you’ll leave relaxed and stretched and feel creative & healthy and display your drawing at home. Supporting you on your journey: Artist Klara revived her love of interpreting the human form 5 years ago, through the respected Dulwich Art Group. Over the last year she has taken on her first couple of commissions, and enjoys being part of the lively Instagram artist community as @the.pomegranate.art Yogi Annie has been practicing yoga for 10yrs. She gained her training for Vinyasa Flow in 2018 and has since furthered her teaching skills with Yin Yoga and Yoga Nidra. Her own practice is with other teachers including Restorative & Iyengar which help with her teaching skills.
Register on the Conflict Management at Office today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Conflict Management at Office is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Conflict Management at Office Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a Certificate of Achievement to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Conflict Management at Office, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Unit 01: Introduction Welcome to the Course 00:03:00 What are Conflict and Conflict Management? 00:03:00 Unit 02: Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 Unit 03: How Misunderstandings Arise and the Solution How Communication Works 00:05:00 How we listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Unit 04: Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Unit 05: Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance e 00:07:00 The Signs of Conflict Escalation 00:03:00 Unit 06: De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Unit 07: Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00 Assignment Assignment - Conflict Managemnet at Office 4 days, 23 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
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Designed for school staff navigating the daily challenges of pupil behaviour, this CPD-accredited online course offers clear, structured guidance on how to respond calmly and safely in situations where positive handling may be required. Delivered entirely online with flexible access, this course is ideal for teachers, teaching assistants, SEN support staff, and senior leadership teams who want to develop a confident, legally informed approach to managing conflict and preventing escalation. Rather than overcomplicating things, this course focuses on what matters: understanding appropriate intervention, the legal framework, and how to protect both pupils and staff in high-pressure scenarios. With a straight-talking tone and accessible format, you’ll gain the confidence to make well-judged decisions under pressure—without needing to wade through unnecessary fluff. No travel, no awkward role play, just relevant knowledge you can absorb at your own pace—then apply with confidence in your school setting. Course Curriculum: Module 01: Introduction to Positive Handling in School Module 02: A Serious Business Module 03: The Aggression Curve Module 04: Trauma and Disability Management Module 05: The SCARF Model Module 06: Government Advice and Guidance Module 07: Making Decisions: Duty of Care Module 08: The Law Module 09: Physical Intervention and Restraint Module 10: Screening, Searching and Confiscation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Positive Handling in Schools - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Positive Handling in Schools - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Positive Handling in Schools - CPD Accredited training.
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before [Updated: February 2024] Did you know that 75% of employees report feeling stressed at work in the UK? Imagine being the person who can help them find clarity and direction. Are you ready to become a catalyst for positive change in people's lives? If you're passionate about personal development and empowering others, this comprehensive Diploma in Life Coaching and Counselling could be the perfect starting point for your rewarding career. Our comprehensive programme goes beyond basic life coaching. You'll receive advanced training in areas like transformational leadership, emotional intelligence, and decision-making in high-pressure situations. Develop your interpersonal skills to build strong client relationships, learn how to effectively manage performance, and master the art of public speaking and presentations. This Life Coaching and Counselling Training at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 180 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Life Coaching and Counselling course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Life Coaching and Counselling Bundle Package includes: Main Course: Advanced Diploma in Life Coaching and Counselling at QLS Level 7 10 Additional CPD Accredited Premium Courses - Course 01: Transformational Leadership: Ultimate Leadership Course Course 02: Developing Interpersonal Skills Course Course 03: Becoming Career Smart: How to Sell Yourself Course 04: Diploma in Performance Management Course 05: Coping Skills for Better Life Course 06: Effective Methods of Public Speaking and Presentation Skill Course 07: Presentation Skills Guideline Course 08: Emotional Intelligence and Human Behaviour Course 09: Decision-Making in High-Stress Situations Course 10: Communication Skills Masterclass This Life Coaching and Counselling training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Learning Outcomes of Life Coaching and Counselling Gain expertise in transformational leadership for effective coaching and mentoring. Develop advanced interpersonal skills to build strong professional relationships. Master performance management techniques to drive team success. Learn practical coping strategies for enhancing personal resilience. Acquire public speaking skills to engage and inspire diverse audiences. Understand and apply emotional intelligence for better decision-making and behaviour management. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Life Coaching and Counselling Get a free student ID card with Life Coaching and Counselling Training program (£10 postal charge will be applicable for international delivery) The Life Coaching and Counselling is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Life Coaching and Counselling course materials The Life Coaching and Counselling comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course: Advanced Diploma in Life Coaching and Counselling at QLS Level 7 Introduction PART 1: LIFE COACHING CERTIFICATION Coaching Fundamentals Understanding Personalities Coaching Models Explained Why We Will Use The GROW Model Coaching Step 2: Reality Coaching Step 3: Options & Obstacles Coaching Step 4: Will & Action Planning How To Structure Your Coaching Sessions Client Coach Relationship Advanced Coaching Strategies PART 2: HOLISTIC HEALTH COACHING CERTIFICATION Diet & Nutrition Fundamentals Diet & Nutrition Coaching Exercise Coaching: Cardio Exercise Coaching: Resistance Training Hormone Health Explained Supplements Health & Fitness Motivation Health & Fitness FAQ Answered PART 3: WELLNESS COACHING CERTIFICATION Stress Management Sleep Emotional Self Care Course 01: Transformational Leadership: Ultimate Leadership Course Introduction Foundational Concepts For Leaders Powerfull Cutting- Edge Leadership Tips - Foundational Powerfull Cutting- Edge Leadership Tips - Intermediate Powerfull Cutting- Edge Leadership Tips - Advanced Final Thoughts For Wise Leaders Course 02: Developing Interpersonal Skills Course Module One: What Are Soft Skills? Module Two: Communication Module Three: Teamwork Module Four: Problem-Solving Module Five: Time Management Module Six: Attitude And Work Ethic Module Seven: Adaptability/Flexibility Module Eight: Self-Confidence (Owning It) Module Nine: Ability To Learn From Module Ten: Networking =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 285 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring Coaches Career Changers Helping Professionals Therapists HR Professionals Business Leaders Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Life Coach Life Skills Coach Personal development trainer Counsellor education Motivational speaker MENTOR Young Entrepreneurs Life hacks trainer Certificates Advanced Diploma in Life Coaching and Counselling at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. Unlock the doors to a fulfilling career in data entry with our comprehensive Diploma in Data Entry. This online course is designed to equip you with the fundamental skills and knowledge needed to excel in the field of data entry. With 10 comprehensive courses, you'll develop proficiency in a wide range of areas, including office administration, data protection and security, Microsoft Excel, and touch typing. Our Diploma in Data Entry is ideal for anyone seeking to start a career in data entry, or for those already in the field looking to advance their skills. Our flexible online learning model allows you to study at your own pace and at a time and place that suits you best, giving you the freedom to balance your studies alongside your work or personal life. This Bundle Package includes: Course 01: Diploma in Data Entry Administrator at QLS Level 3 10 Additional CPDQS Accredited Premium Courses - Course 01: Office Administration & Skills Diploma Course 02: Document Control Course 03: Understanding Data Protection and Data Security Course 04: Complete Microsoft Word Course 05: Microsoft Excel - Beginner, Intermediate & Advanced Course 06: Craft Excel Pivot Tables for Data Reporting Course 07: Email Etiquette Course 08: Touch Typing Masterclass - Updated Version Course 09: Transcription Level 3 Course 10: Workplace Confidentiality Data entry may be an excellent job to explore if you want to use your keyboarding expertise and ability to work under pressure. In addition, a career in data entry may take you into a wide range of businesses, as firms from many industries hire for these roles. So, what is your trouble? Participate in our course and gain the rewards afterwards in your career. Learning Outcomes: Develop data entry skills to excel in the modern workplace. Learn the principles of data protection and confidentiality to ensure workplace compliance. Gain proficiency in Microsoft Word and Excel to create professional documents and spreadsheets. Craft pivot tables for data reporting to facilitate effective decision-making. Learn transcription and touch typing to increase productivity and efficiency. Develop email etiquette skills to improve communication and collaboration. Upon completion of the Data Entry course, you will be able to, Improve your grasp of the data entry business. Be able to utilise Microsoft Excel to make your job more efficient. Create and change worksheet formulae. You will learn how to categorise data. You will learn how to safeguard data. You'll discover how to handle workbooks and their attributes. Acquire the information and abilities required to operate expertly in the IT business. Be able to leverage statistics packages. The Diploma in Data Entry is a comprehensive program designed to provide students with the essential skills required for a successful career in data entry. This diploma consists of ten courses, including office administration, document control, data protection, Microsoft Word, Microsoft Excel, pivot tables for data reporting, email etiquette, touch typing, transcription, and workplace confidentiality. The program begins with an introduction to office administration and essential skills required to succeed in today's modern workplace. The course then moves on to cover data protection and confidentiality, providing students with an understanding of legal obligations and best practices for data management. Students then learn Microsoft Word and Excel, including pivot tables for data reporting, to enable the creation of professional documents and effective data analysis. Additionally, the program offers courses on email etiquette, touch typing, and transcription to increase productivity and efficiency in the workplace. Finally, students learn about workplace confidentiality, providing them with an understanding of the legal requirements of confidentiality in the workplace. The Diploma in Data Entry is an excellent investment for anyone seeking to improve their data entry skills and advance their career prospects. *** Course Curriculum: *** Course 01: Diploma in Data Entry Administrator at QLS Level 3 Module 1: Introduction Module 2: Using the Computer Module 3: Common Rules and Guidelines Module 4: Using Excel for Efficient Data Entry Module 5: Using Excel's Flash Fill and Autofill to Automate Data Entry Module 6: How to Create Form in Excel? Module 7: Using Statistics Packages CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to develop data entry skills for the modern workplace. Office administrators seeking to improve their skills and knowledge. Professionals seeking to learn data protection and confidentiality best practices. Students looking to improve their employability prospects. Anyone interested in developing their Microsoft Word and Excel skills. Requirements You will not need any prior background or expertise. All you need to take this course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Data Entry Clerk: £18,000 - £22,000 per year Office Administrator: £18,000 - £24,000 per year Administrative Assistant: £16,000 - £24,000 per year Data Analyst: £21,000 - £38,000 per year Executive Assistant: £22,000 - £40,000 per year Transcriptionist: £17,000 - £25,000 per year Certificates Diploma in Data Entry Administrator at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Data Entry Administrator at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Certificate Accredited by CPDQS Digital certificate - £10
Duration 4 Days 24 CPD hours This course is intended for Security engineers Security administrators Security architects Operations engineers Network engineers Network administrators Network or security technicians Network managers System designers Cisco integrators and partners Overview After taking this course, you should be able to: Describe and administer the Cisco Email Security Appliance (ESA) Control sender and recipient domains Control spam with Talos SenderBase and anti-spam Use anti-virus and outbreak filters Use mail policies Use content filters Use message filters to enforce email policies Prevent data loss Perform LDAP queries Authenticate Simple Mail Transfer Protocol (SMTP) sessions Authenticate email Encrypt email Use system quarantines and delivery methods Perform centralized management using clusters Test and troubleshoot This course shows you how to deploy and use Cisco© Email Security Appliance to establish protection for your email systems against phishing, business email compromise, and ransomware, and to help streamline email security policy management. This hands-on course provides you with the knowledge and skills to implement, troubleshoot, and administer Cisco Email Security Appliance, including key capabilities such as advanced malware protection, spam blocking, anti-virus protection, outbreak filtering, encryption, quarantines, and data loss prevention. This course helps you prepare to take the exam, Securing Email with Cisco Email Security Appliance (300-720 SESA). Describing the Cisco Email Security Appliance Cisco Email Security Appliance Overview Technology Use Case Cisco Email Security Appliance Data Sheet SMTP Overview Email Pipeline Overview Installation Scenarios Initial Cisco Email Security Appliance Configuration Centralizing Services on a Cisco Administering the Cisco Email Security Appliance Distributing Administrative Tasks System Administration Managing and Monitoring Using the Command Line Interface (CLI) Other Tasks in the GUI Advanced Network Configuration Using Email Security Monitor Tracking Messages Logging Controlling Sender and Recipient Domains Public and Private Listeners Configuring the Gateway to Receive Email Host Access Table Overview Recipient Access Table Overview Configuring Routing and Delivery Features Controlling Spam with Talos SenderBase and Anti-Spam SenderBase Overview Anti-Spam Managing Graymail Protecting Against Malicious or Undesirable URLs File Reputation Filtering and File Analysis Bounce Verification Using Anti-Virus and Outbreak Filters Anti-Virus Scanning Overview Sophos Anti-Virus Filtering McAfee Anti-Virus Filtering Configuring the Appliance to Scan for Viruses Outbreak Filters How the Outbreak Filters Feature Works Managing Outbreak Filters Using Mail Policies Email Security Manager Overview Mail Policies Overview Handling Incoming and Outgoing Messages Differently Matching Users to a Mail Policy Message Splintering Configuring Mail Policies Using Content Filters Content Filters Overview Content Filter Conditions Content Filter Actions Filter Messages Based on Content Text Resources Overview Using and Testing the Content Dictionaries Filter Rules Understanding Text Resources Text Resource Management Using Text Resources Using Message Filters to Enforce Email Policies Message Filters Overview Components of a Message Filter Message Filter Processing Message Filter Rules Message Filter Actions Attachment Scanning Examples of Attachment Scanning Message Filters Using the CLI to Manage Message Filters Message Filter Examples Configuring Scan Behavior Preventing Data Loss Overview of the Data Loss Prevention (DLP) Scanning Process Setting Up Data Loss Prevention Policies for Data Loss Prevention Message Actions Updating the DLP Engine and Content Matching Classifiers Using LDAP Overview of LDAP Working with LDAP Using LDAP Queries Authenticating End-Users of the Spam Quarantine Configuring External LDAP Authentication for Users Testing Servers and Queries Using LDAP for Directory Harvest Attack Prevention Spam Quarantine Alias Consolidation Queries Validating Recipients Using an SMTP Server SMTP Session Authentication Configuring AsyncOS for SMTP Authentication Authenticating SMTP Sessions Using Client Certificates Checking the Validity of a Client Certificate Authenticating User Using LDAP Directory Authenticating SMTP Connection Over Transport Layer Security (TLS) Using a Client Certificate Establishing a TLS Connection from the Appliance Updating a List of Revoked Certificates Email Authentication Email Authentication Overview Configuring DomainKeys and DomainKeys Identified Mail (DKIM) Signing Verifying Incoming Messages Using DKIM Overview of Sender Policy Framework (SPF) and SIDF Veri?cation Domain-based Message Authentication Reporting and Conformance (DMARC) Verification Forged Email Detection Email Encryption Overview of Cisco Email Encryption Encrypting Messages Determining Which Messages to Encrypt Inserting Encryption Headers into Messages Encrypting Communication with Other Message Transfer Agents (MTAs) Working with Certificates Managing Lists of Certificate Authorities Enabling TLS on a Listener?s Host Access Table (HAT) Enabling TLS and Certi?cate Verification on Delivery Secure/Multipurpose Internet Mail Extensions (S/MIME) Security Services Using System Quarantines and Delivery Methods Describing Quarantines Spam Quarantine Setting Up the Centralized Spam Quarantine Using Safelists and Blocklists to Control Email Delivery Based on Sender Configuring Spam Management Features for End Users Managing Messages in the Spam Quarantine Policy, Virus, and Outbreak Quarantines Managing Policy, Virus, and Outbreak Quarantines Working with Messages in Policy, Virus, or Outbreak Quarantines Delivery Methods Centralized Management Using Clusters Overview of Centralized Management Using Clusters Cluster Organization Creating and Joining a Cluster Managing Clusters Cluster Communication Loading a Configuration in Clustered Appliances Best Practices Testing and Troubleshooting Debugging Mail Flow Using Test Messages: Trace Using the Listener to Test the Appliance Troubleshooting the Network Troubleshooting the Listener Troubleshooting Email Delivery Troubleshooting Performance Web Interface Appearance and Rendering Issues Responding to Alerts Troubleshooting Hardware Issues Working with Technical Support References Model Specifications for Large Enterprises Model Specifications for Midsize Enterprises and Small-to-Midsize Enterprises or Branch O?ces Cisco Email Security Appliance Model Specifications for Virtual Appliances