9577 Mode courses

Effective communication doesn’t just happen—it’s crafted, refined, and strategically delivered. The Communication Manager Course is tailored for those who want to master the subtle art of message control, tone management, and brand voice alignment. Whether you're speaking to stakeholders, staff, or the entire internet, this course helps you command attention for the right reasons. We cover the essential principles of communication strategy, media handling, internal messaging, and audience engagement—without veering into waffle or word soup. Designed with modern digital workplaces in mind, this course explores how communication impacts leadership, morale, and reputation—without needing a PowerPoint and a coffee-stained conference room. You’ll discover how to tailor messages for different audiences, manage crises without melodrama, and ensure that every press release, social post or speech has a purpose. In short, we teach you how to say the right thing, in the right way, at the right time—without needing to apologise later. Also, upon completing our Communication Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Basic Communication Skills Module 02: Advance Communication (I) Module 03: Advance Communication (II) Module 04: Telephone Etiquette Module 05: Body Language and Effective Communication Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Communication Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Communication Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Level 5 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

In today’s fast-paced digital landscape, the role of a Customer Support Engineer is more crucial than ever. This course offers a clear and structured pathway to mastering the essential knowledge needed to tackle technical support challenges with confidence. You’ll explore core concepts in troubleshooting, system diagnostics, and client communication—equipping you to handle customer queries with ease and precision. Whether you’re new to the field or looking to refine your approach, this course delivers insight into the technologies and problem-solving techniques that define modern customer support. Designed for busy professionals, the course content is entirely online and thoughtfully crafted to fit into your schedule. Expect engaging modules that balance technical depth with the finesse required to maintain strong customer relationships. With a touch of dry humour to keep things lively, this course transforms complex topics into manageable, memorable lessons that prepare you to excel in a technical support environment. Say goodbye to confusion and hello to clarity, all while enhancing your professional profile. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Modern workplaces are not always the calmest of environments. Between rising workloads, shifting policies, and the occasional forgotten birthday cake, supporting the emotional and mental wellbeing of staff has never been more important. This Wellbeing Officer’s Guide Course provides a thoughtful, structured introduction to the responsibilities, strategies, and insights every wellbeing lead should understand. It’s designed for those who want to make a meaningful contribution to mental health and staff morale—without needing a psychology degree or a yoga mat collection. You’ll gain an informed perspective on workplace wellbeing, covering key topics such as mental health awareness, wellbeing planning, communication techniques, early intervention, and the art of not being overwhelmed when someone cries in the staff kitchen. Delivered entirely online, the course offers flexible learning with no awkward team-building activities or icebreakers. Whether you're newly appointed or simply wish to support your colleagues more confidently, this guide offers useful, grounded knowledge you can actually use—without the jargon, the drama, or the need to pretend you’re an expert in mindfulness. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Mental Health Module 02: Childhood and Adolescent Psychiatric Module 03: Stress and Anxiety Disorders Module 04 : Schizophrenia Module 05: Personality Disorders Module 06: Mood Disorders Module 07: Eating & Sleeping Disorders Module 08: Self Harm and Suicide Module 09: Medication and Therapy in the treatment of Mental Illness Module 10: Social Attitudes to Mental Illness Module 11:Mental Health Legislation and Services Module 12 : Mental Health in the Workplace Module 13: Approach and React to People in Mental Health Crisis Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Wellbeing Officer's Guide training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Wellbeing Officer's Guide training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

If you're aiming to understand the mechanics of modern business travel and tourism, this Business Travel Officer Course offers a structured and insightful journey through the core areas of the industry. From the foundational aspects of travel and tourism to the complexities of marketing, crisis management, and human resources, each module is built to offer a thorough understanding of how the business side of travel functions today. Whether you're interested in transport logistics, customer satisfaction, or the evolving landscape of post-COVID tourism, the course provides a detailed view of the sector's inner workings. You'll explore tourism products, communication strategies, and key topics such as Brexit’s impact, sustainable travel trends, and visitor management during disruptions. This course is especially relevant for those keen to work in travel agencies, tour operations, or corporate travel departments. With each module tailored to reflect current issues, strategic insights, and professional expectations, you'll gain the knowledge needed to operate confidently in the travel and tourism sector. It's an engaging pathway into the systems, services, and planning approaches that keep the business of travel moving. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Travel and Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Travel Officer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Travel Officer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Site Safety Management – Training Course offers a focused, in-depth exploration of construction site safety, tailored for anyone responsible for overseeing health and safety measures in the industry. With detailed guidance across 17 expertly designed modules, this training walks through legal frameworks, safety protocols, risk assessment, emergency procedures, and documentation standards – all essential knowledge for effective site supervision. From handling electrical incidents to managing confined spaces and working at height, this course provides structured content that reflects the realities and responsibilities of modern construction safety. Whether you’re aiming to refresh your knowledge or seeking structured guidance in a managerial role, this course provides clear, practical instruction in risk control, site-specific documentation, and regulatory obligations. You'll explore everything from health and safety laws to communications, site procedures, and emergency planning – all delivered through a structured learning path designed to support safety-focused site leadership. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 1: Health and Safety at Work and the Laws Module 2: Site Management Module 3: Risk and Value Management Module 4: Communications, Information and Documentation of Construction Module 5: Health and Safety in Construction Management Module 6: Managing for Health and Safety Module 7: Introduction and Basics Module 8: Safety Precautions Module 9: Electrical Incidents Module 10: Reducing and Controlling Risks Module 11: Introduction, Regulations and Duties Module 12: Assessment and Prevention of the Risks Module 13: Work at Height Equipment Module 14: Working in Confined Spaces and the Laws Module 15: Risk Assessment Module 16: Control Measures Module 17: Emergency Procedures Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Site Safety Management training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Site Safety Management training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Gain a deeper understanding of automotive systems and vehicle maintenance through the Mechanic Officer's Guide Course. This detailed course is structured to offer a solid overview of modern car mechanics, from interpreting dashboard warning lights to inspecting the drivetrain and electrical system. You'll also learn about tyres, braking, cooling, and fuel systems—critical areas that keep a vehicle running smoothly. Whether you’re looking to sharpen your understanding of engines or learn how to diagnose common faults, this course provides a clear route through the core mechanical components of a car. Beyond general maintenance, the curriculum covers full vehicle restoration—from the interior and exterior to the engine itself. You’ll also explore vital safety aspects like hearing conservation, equipment functionality, and workplace regulations. With a dedicated section on maintaining and evaluating work equipment, the course ensures you're well-informed on both vehicle care and workshop safety standards. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Safety and Maintenance Module 02: General Maintenance for Car Mechanics Module 03: Vehicle Warning Lights Module 04: Tyres and Wheels Module 05: The Engine Module 06: The Cooling System Module 07: The Fuel System Module 08: The Electrical System Module 09: The Drivetrain Module 10: The Braking System Module 11: Car Restoration Plan Module 12: Restoring the Car's Interior Module 13: Restoring the Car's Exterior Module 14: Restoring the Engine Module 15: Reassemble & Test Drive Module 16: Hearing Conservation at Workplace Module 17: Provision and Use of Work Equipment Regulations Module 18: Selection and Conformity of Work Equipment Module 19: Safe Functionality of Work Equipment Module 20: Monitoring and Evaluation of Work Equipment Module 21: Maintenance of Work Equipment Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Mechanic Officer's Guide training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Mechanic Officer's Guide training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Stepping into a supervisory role brings its fair share of challenges—and opportunities to quietly excel without making a song and dance about it. The Performance Supervisor Course is designed for individuals ready to oversee teams with competence, confidence, and a touch of common sense. This course takes a sharp look at the core functions of performance supervision: monitoring workflows, motivating teams, resolving issues with minimal fuss, and handling the day-to-day realities of leading others—all without needing a corporate pep talk or a beanbag. Whether you’re newly promoted or have been managing for a while but suspect there's a better way to do it, this course covers what matters most: communication that doesn’t make eyes glaze over, feedback that actually sticks, and team oversight that doesn’t involve babysitting. With clear strategies and thoughtful guidance, it’s ideal for professionals who prefer results over rah-rah speeches. No jargon. No fluff. Just good management sense, sharpened for modern workplaces where performance matters more than posturing. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Understanding Pressure Module 02: Understanding How Pressure Affects Our Psychology and Behaviour Module 03: The Relationship Between Stress and Performance: The Inverted-U Theory Module 04: Strategies to Cope With Pressure Module 05: Cognitive Behavioral Therapy (CBT) Module 06: Effective Communication Under Pressure: Part 1 Module 07: Effective Communication Under Pressure: Part 2 Module 08: Leadership Under Pressure Module 09: Team Resilience to Work Under Pressure Module 10: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Performance Supervisor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Performance Supervisor training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Step into the dynamic landscape of modern retail with our Deputy Stores Manager Course, designed to shape confident, knowledgeable leaders ready to oversee operations across various retail settings. This course explores everything from retail strategy and consumer psychology to supply chain management and store security procedures—delivering the full scope of what it takes to manage a store efficiently. Through a structured, module-based journey, you’ll delve into retail pricing, brand management, sales processes, location selection, and much more, all tailored to the demands of today's fast-moving consumer environment. With a strong focus on operational excellence and people management, this course is ideal for those aiming to develop their strategic thinking, decision-making, and customer engagement skills. From negotiating supplier deals to understanding the nuances of consumer behaviour, each module is designed to build your confidence and competence as a deputy manager. Whether you’re working your way up the ladder or stepping into a new leadership role, this course will equip you with knowledge that supports day-to-day responsibilities and long-term growth within the retail sector. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Deputy Stores Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Deputy Stores Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Navigating numbers isn’t just about calculators and spreadsheets—it’s about strategy, precision, and a firm grasp of financial dynamics. The Account & Finance Manager Course offers an engaging dive into the key concepts, methods, and responsibilities expected of those managing accounts and overseeing finance. From budgeting and forecasting to financial reporting and risk oversight, this course equips learners with the theoretical and strategic knowledge needed to make sound financial decisions and manage accounts with confidence. Whether you're aiming to understand ledgers or lead balance sheets, you’ll find the content refreshingly clear and firmly focused. This course doesn’t promise magic formulas or boardroom secrets, but it does offer structured guidance through the often-chaotic corridors of modern finance. It’s been designed for learners who value solid theory, well-organised content, and the kind of accounting insight that helps one decode balance sheets faster than you can say “year-end audit.” Whether you're brushing up your knowledge or looking to shift into a management role, the content is engaging enough to keep you interested—and sharp enough to keep you ahead. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum: Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Finance & Investment Module 12: Introduction to Finance Module 13: Essential Skill for Financial Advisor Module 14: Financial Planning Module 15: Wealth Management and Guide to Make Personal Financial Statements Module 16: Financial Risk Management and Assessment Module 17: Investment Planning Module 18: Divorce Planning Module 19: Google Analytics for Financial Advisors Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Account & Finance Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Account & Finance Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included