217 Mindset courses in Cardiff delivered Live Online

In this course you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions.

Course Overview: This Personal Productivity Course is designed to equip learners with the essential skills and techniques to enhance their productivity, both personally and professionally. Covering key principles of time management, goal setting, and focus, the course provides valuable strategies to help individuals manage their tasks more efficiently, reduce distractions, and achieve their goals effectively. Learners will gain a deeper understanding of how to prioritise, manage workloads, and stay motivated, all while cultivating a mindset for continuous improvement. Upon completion, learners will be able to apply these skills to increase productivity and performance in various aspects of life and work. Course Description: The Personal Productivity Course delves into essential topics such as setting achievable goals, mastering prioritisation, eliminating distractions, and fostering self-motivation. Learners will explore strategies to optimise their time management, cultivate focus, and develop a systematic approach to tackling tasks. With practical insights, the course will guide individuals in overcoming procrastination, managing stress, and ensuring long-term success. The course is suitable for beginners and professionals alike, providing the foundation for enhanced productivity and a more balanced, goal-oriented life. By the end of the course, learners will have the skills to effectively plan, execute, and measure their productivity in both personal and professional settings. Course Modules: • Module 01: Introduction • Module 02: Core Principles of Focus & Productivity (See full curriculum) Who is this course for? Individuals seeking to improve their personal productivity. Professionals aiming to enhance career development through better time management. Beginners with an interest in learning productivity techniques for professional or personal growth. Anyone looking to optimise their focus, organisation, and performance. Career Path: Personal Assistant Project Manager Executive Assistant Operations Manager Team Leader Entrepreneur Administrative Coordinator Freelance Consultant

Course Overview: The Forex Trading Diploma offers a comprehensive exploration of the foreign exchange market, designed to equip learners with a solid understanding of the principles and strategies behind forex trading. Covering key aspects such as market analysis, trading techniques, risk management, and chart interpretation, this course provides valuable insights for individuals looking to engage in forex trading. Upon completion, learners will be capable of confidently analysing market trends, executing informed trades, and applying effective risk management strategies. This course is ideal for those who want to deepen their understanding of forex markets and enhance their trading potential. Course Description: This Forex Trading Diploma covers a wide range of essential topics, including fundamental and technical analysis, forex market structure, trading psychology, and the use of trading platforms. Learners will be introduced to the key concepts of currency pairs, leverage, margin, and order types, and will explore advanced trading techniques such as trend analysis and chart patterns. Throughout the course, learners will develop a solid understanding of risk management, which is crucial for success in forex trading. By the end of the programme, learners will possess the skills needed to navigate the complexities of the forex market and make informed, strategic decisions to optimise their trading outcomes. Course Modules: Module 01: Introduction to Forex Trading • Understanding the Forex Market • Currency Pairs and Trading Terminology • The Role of Central Banks and Economic Indicators Module 02: Market Analysis Techniques • Technical vs. Fundamental Analysis • Reading Forex Charts and Indicators • Understanding Market Sentiment and News Module 03: Trading Strategies • Trend Following and Breakout Strategies • Scalping, Swing, and Position Trading • Developing Your Personal Trading Plan Module 04: Risk Management in Forex Trading • Understanding Leverage and Margin • Setting Stop-Loss and Take-Profit Orders • Managing Risk and Protecting Capital Module 05: Trading Psychology and Mindset • The Psychology of a Successful Trader • Managing Emotions in Trading • Building a Consistent Trading Routine (See full curriculum) Who is this course for? • Individuals seeking to gain a foundational understanding of forex trading. • Professionals aiming to enhance their trading skills for career development. • Beginners with an interest in currency trading or financial markets. • Aspiring traders looking to develop structured, effective strategies. Career Path • Forex Trader • Financial Analyst • Investment Advisor • Trading Strategist • Risk Management Specialist

Course Overview This comprehensive Data Analytics course provides an in-depth exploration of data analysis, covering the essential principles and techniques used to extract valuable insights from data. Learners will engage with core concepts, such as data mining, statistical analysis, and visualisation, enabling them to make informed decisions and drive business outcomes. By the end of the course, participants will have the skills to analyse and interpret data, apply analytical tools effectively, and present their findings clearly. This course equips learners with the necessary tools to understand and leverage data in various professional settings, adding significant value to their career prospects. Course Description The Data Analytics course covers a wide range of topics, including the fundamentals of data analysis, statistical methods, and various data visualisation techniques. Learners will explore essential tools such as Excel and specialised software, while gaining a deep understanding of how to collect, store, and process data effectively. Emphasis is placed on developing the analytical mindset required to interpret data accurately and draw actionable insights. This course is designed to ensure learners can confidently navigate the world of data analytics and apply their knowledge in diverse industries, enhancing their problem-solving and decision-making abilities. Course Modules Module 01: Introduction to the World of Data Module 02: Basics of Data Analytics Module 03: Statistics for Data Analytics Module 04: Actions Taken in the Data Analysis Process Module 05: Gathering the Right Information Module 06: Storing Data Module 07: Data Mining Module 08: Excel for Data Analytics Module 09: Tools for Data Analytics Module 10: Data-Analytic Thinking Module 11: Data Visualisation That Clearly Describes Insights Module 12: Data Visualisation Tools (See full curriculum) Who is this course for? Individuals seeking to enhance their analytical skills for data-driven decision-making. Professionals aiming to transition into data analytics or enhance their data-related roles. Beginners with an interest in understanding data and its applications across industries. Business professionals seeking to leverage data for strategic growth. Career Path Data Analyst Business Intelligence Analyst Data Scientist Market Research Analyst Operations Analyst Financial Analyst Business Analyst Data Visualisation Specialist

Course Overview This comprehensive course in Digital Marketing offers an in-depth exploration of the strategies that define modern online success. From brand positioning and content creation to platform-specific approaches across Facebook, Instagram, and YouTube, this guide covers every key area to help learners thrive in a fast-evolving marketing landscape. You will examine essential digital concepts such as SEO, mobile outreach, and email campaign structuring, all while gaining the strategic mindset needed to implement effective marketing solutions. By the end of this course, learners will have a strong understanding of how to structure marketing plans, reach targeted audiences through various channels, and evaluate digital performance metrics. This course is ideal for those looking to enhance their marketing knowledge, keep up with digital trends, and align themselves with career opportunities in a digitally driven economy. Course Description The course delves into the strategic core of digital marketing, equipping learners with the knowledge to understand consumer behaviour, design impactful campaigns, and master various online platforms. You will begin with the fundamentals before advancing through growth hacking techniques, customer journey mapping, and platform-specific strategies across Facebook, Instagram, Twitter, and more. Topics such as SEO, email communication, content strategy, and mobile marketing are presented with clarity, ensuring learners develop a thorough grasp of marketing logic and campaign planning. This course also explores how to build audience engagement and interpret campaign performance using reliable frameworks. Whether you're aiming to support a brand, manage digital channels, or enhance visibility through marketing strategies, this course offers a structured foundation that meets the demands of today’s digital environment. Course Modules Module 01: Fundamentals of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: YouTube Marketing Module 11: Mobile Marketing (See full curriculum) Who is this course for? Individuals seeking to understand digital marketing strategy from the ground up. Professionals aiming to expand their expertise in multi-channel marketing. Beginners with an interest in online promotion, brand development, or digital outreach. Entrepreneurs, freelancers, and content creators wanting to enhance their marketing knowledge. Career Path Digital Marketing Executive Social Media Manager SEO Specialist Content Marketing Strategist Email Marketing Coordinator Digital Campaign Analyst Brand Engagement Consultant Online Marketing Assistant

Course Overview The Payroll Management Course provides a comprehensive introduction to the critical processes involved in managing employee compensation and workforce planning. Designed to equip learners with both theoretical knowledge and practical frameworks, this course explores essential aspects such as resourcing, talent management, job analysis, and employer branding. Through a structured learning experience, learners will develop an in-depth understanding of how effective payroll and talent strategies contribute to organisational success. Whether advancing within an existing role or preparing for a new career, participants will emerge with the confidence to manage payroll processes in alignment with broader human resource strategies. By the end of the course, learners will have a strong foundation to support organisational compliance, drive employee engagement, and contribute to business objectives through proficient payroll and resource planning. Course Description This Payroll Management Course delves into key areas vital to successful HR and payroll operations, from resourcing and talent management to performance evaluation and employer branding. Throughout the modules, learners will engage with topics such as talent planning, coaching and development, job analysis and design, and the identification of improvement opportunities within talent management systems. The course promotes a thorough understanding of how payroll intersects with broader human resources functions, providing learners with critical insights into creating effective workforce plans. Skills in workforce strategy, talent retention, and employer branding are emphasised, enabling participants to approach payroll management with a strategic and analytical mindset. Designed with clear progression and accessible learning materials, the course prepares learners to apply industry-relevant knowledge confidently in organisational settings, strengthening their professional development and career prospects. Course Modules Module 01: Introduction to Resourcing and Talent Management Module 02: Resourcing and Talent Planning Module 03: Talent Management and The Role of Recruiting Module 04: Coaching, Training and Development Module 05: Performance Management Module 06: Benefits of Talent Management Module 07: Planning Human Resources Module 08: Job Analysis and Design Module 09: Employer Branding Module 10: Improvement Opportunities of Talent Management System (See full curriculum) Who is this course for? Individuals seeking to build expertise in payroll and workforce planning. Professionals aiming to enhance their career prospects within human resources or payroll departments. Beginners with an interest in employee management and compensation processes. Business owners and managers wishing to strengthen their internal HR practices. Career Path Payroll Administrator HR Officer Talent Acquisition Specialist Workforce Planning Coordinator Human Resources Manager Compensation and Benefits Analyst Employer Branding Specialist HR Strategy Consultant

Course Overview Unlock the transformative power of Neuro-Linguistic Programming (NLP) with this dynamic course designed to equip learners with practical frameworks for personal and professional development. Covering the core principles, models, and techniques of NLP, this training enables individuals to improve communication, enhance self-awareness, and foster behavioural change. Learners will explore how language and thought patterns influence actions, developing strategies to set goals, resolve conflicts, and build better relationships. Whether you are looking to enrich your leadership skills, strengthen your emotional intelligence, or support others through coaching, this course offers valuable tools that can be immediately applied across a variety of settings. By the end of the programme, learners will have a solid foundation in NLP methodologies, with the ability to analyse behaviours, shape outcomes, and inspire transformation in themselves and others. Course Description The NLP Training course offers a comprehensive exploration of the foundational theories and practical applications of Neuro-Linguistic Programming. Learners will delve into key topics such as sensory acuity, representational systems, rapport-building, reframing techniques, and anchoring positive states. Through a structured and engaging learning experience, participants will uncover how internal language patterns affect emotional and behavioural responses, and how these can be influenced for personal advancement or supporting others. Emphasis is placed on building a flexible mindset, enhancing communication skills, and mastering strategies for behavioural change. Suitable for both newcomers and professionals across various fields, the course fosters critical thinking and effective interaction techniques. On completion, learners will have developed a strong command of NLP tools, empowering them to foster positive change, support professional growth, and improve interpersonal dynamics in multiple settings. Course Modules Module 01: Introduction to Neuro-Linguistic Programming Module 02: Understanding Human Communication and Behaviour Module 03: Building Rapport and Enhancing Relationships Module 04: Language Patterns and Persuasion Techniques Module 05: Anchoring and Emotional State Management Module 06: Setting Goals and Achieving Outcomes with NLP (See full curriculum) Who is this course for? Individuals seeking to enhance personal and professional communication. Professionals aiming to improve leadership and coaching skills. Beginners with an interest in behavioural psychology and communication models. Anyone aspiring to build stronger relationships and promote positive change. Career Path Life Coach NLP Practitioner Human Resources Specialist Counselling and Mental Health Support Worker Training and Development Professional Sales and Marketing Executive Leadership and Management Consultant

Build confidence and positivity using techniques from the worlds of neuroscience, positive psychology and mindfulness.

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Well-being isn't just a 'nice to have' - it should be a core part of your employee strategy.