366 Mind courses in London

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

The psychological insights and skills you need Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more… Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) > Counts towards the Diploma – from 2024, this course will be a requirement of Part 1 of the HG Diploma. A fantastic approach that helps you unpack the issues, respond positively and find an effective solution that moves everyone forward... This course will: deepen your understanding of why conflicts develop and escalate, the psychological factors involved and the cultural and contextual influences on our perceptions, experience and responses to conflict build your confidence and comfort around being in situations that involve conflict give you a range of skills and techniques that you can use with both individuals and groups, in therapy or the workplace – or with your friends and family – to resolve conflict constructively It will also enable you to: help clients recognise conflict and understand their own responses to it help clients develop the skills to engage with conflict productively, so they are more likely to reach positive outcomes provide clients with a framework and structure for addressing conflict in a healthy way help clients become less fearful of conflict, so they don’t avoid it in ways that are unhelpful and to recognise the role of conflict in healthy relationships provide psychoeducation, explaining how barriers to needs can cause conflict and how this can be different in different cultural contexts The course is interactive and experiential, with a focus on developing practical and transferable conflict resolution skills. It combines trainer input, discussion, small group activities and role-play to build your confidence when helping to resolve conflict at all levels, whether one-to-one or in organisations. Why take this course Conflict isn’t always destructive. Properly handled it can be creative and productive, leading to better outcomes and possibilities for all. Although conflict is a normal, ever-present possibility in our lives – between family, friends, colleagues, neighbours, and in our interactions with organisations – when it becomes entrenched it can cause immense individual distress, and waste time and money. Addressing interpersonal conflict using the psychological insights, concepts and proven techniques you will learn on the day, helps us to solve problems creatively and improve the health and wellbeing of those involved. To lead a healthy life we don’t need to avoid all conflict, but we do need to know how to approach it in ways which can help everyone involved meet their emotional needs, a win/win for all. Learning the human givens approach to conflict resolution helps to reduce the potential damaging consequences of destructive conflict and embrace the benefits of constructive conflict. Throughout the day, Rupinder will draw on her own considerable practical experience of successful conflict resolution and mediation in a wide range of settings as she provides expert guidance and training in the psychological insights and skills you need to be able to constructively resolve conflict between individuals and/or groups. Addressing conflict in the right way helps us solve problems and improves the health and wellbeing of everyone involved... What the course covers The common causes of interpersonal conflict The negative impacts and potential benefits in conflict situations How to consider intentions and outcomes when engaging in conflict The different methods used to influence the outcome of conflict, and how the method influences the outcome What a resolution really is The cultural and contextual influences on perceptions, experience, and responses to conflict The role our innate needs and resources play in conflict situations Identifying our influence on the process of conflict Effective skills to engage people who are in conflict A practical, sequenced model for effective mediation and conflict resolution An effective framework for facilitating constructive conversations How to structure a session/s to: facilitate resolution, increase engagement, understanding and define the needs of all parties Effective skills to facilitate negotiations Techniques and diffusing strategies to reduce potential barriers How to access resources to build agreements that last The effective skills needed to facilitate negotiations How to implement opportunities in organisations to address conflict effectively Ways to develop your leadership ability to respond to conflict and/or support others who are enduring it How to use this to support the process of resolution by improving how individuals relate to one another and addressing the contentious issues constructively And much more… Course Programme The ‘Conflict Resolution’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Approaches to conflict 11.00am Discussion over tea/coffee 11.30am Understanding Causes and Impact 1.00pm Lunch (included) 1.45pm Increasing engagement 3.00pm Discussion over tea/coffee 3.15pm Reaching Resolution 4.00pm Day ends Who is this course suitable for? This course is for anyone wishing to understand more about the different ways conflict can affect us, or to feel more confident in a facilitation or leadership role when helping conflicted people It is also very relevant to anyone working in a supportive role – such as counsellors, psychotherapists, managers, HR staff, life coaches, Mindset Coaches, social workers etc. – as well as employees, customer service personnel and anyone working in schools and education. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Art & Circus Easter Holiday Camp for 5 - 11 year olds in East London! We run totally unique Art and Circus workshops for children in London aged 5 - 11 with elements of well-being and mindfulness to help prepare your child for the day ahead. Bringing more creativity, confidence, fun, play and well-being to your child. Every week is centered around a different theme so your children will always be doing fun and exciting activities. We also offer healthy organic snacks throughout the day. All the fun and creativity your child could want in East London. Theme: Safari This will be a fun-filled and creative week, during which the children will make everything from a zebra masks, animal safari watering holes, safari jeeps, giraffe puppets, explorer hats and binoculars, safari maps and much more! Dates: 7th - 11th & 14th - 17th April Age Range : 5 - 11 years old Times: 9am -3.30pm (early drop off @ 8.30am & late pick up @ 5pm) Location: Holy Trinity Primary School Beechwood Road London E8 3DY AND Location: Columbia Primary School 49-53 Columbia Rd, London E2 7RH Accepting government tax-free scheme vouchers and childcare vouchers. OFSTED registered. We look forward to seeing you soon for some crafty fun! W: https://www.theartimaginarium.co.uk/ E: hello@theartimaginarium.co.uk

Art & Circus Easter Holiday Camp for 5 - 11 year olds in East London! We run totally unique Art and Circus workshops for children in London aged 5 - 11 with elements of well-being and mindfulness to help prepare your child for the day ahead. Bringing more creativity, confidence, fun, play and well-being to your child. Every week is centered around a different theme so your children will always be doing fun and exciting activities. We also offer healthy organic snacks throughout the day. All the fun and creativity your child could want in East London. Theme: Safari This will be a fun-filled and creative week, during which the children will make everything from a zebra masks, animal safari watering holes, safari jeeps, giraffe puppets, explorer hats and binoculars, safari maps and much more! Dates: 14th - 17th April Age Range : 5 - 11 years old Times: 9am -3.30pm (early drop off @ 8.30am & late pick up @ 5pm) Location: Holy Trinity Primary School Beechwood Road London E8 3DY AND Location: Columbia Primary School 49-53 Columbia Rd, London E2 7RH Accepting government tax-free scheme vouchers and childcare vouchers. OFSTED registered. We look forward to seeing you soon for some crafty fun! W: https://www.theartimaginarium.co.uk/ E: hello@theartimaginarium.co.uk

Mindful Painting Classes in Putney. Mindful Art School Putney. Reconnect with your Creativity, Feel Confident Painting anything, anywhere are experience the peace of painting!

Behavioural Foundation Course. The foundation course is a great opportunity to learn about your dog’s needs.

Talk through issues Address personal problems Identify pain points Clarify the mindset and needs Relationship or psychotherapy Emotional tests Support and guidance Dating advice for singles or contemporary therapy Personalised worksheet and guidance sheet provided at end of session https://relationshipsmdd.com/product/one-face-to-face-session/