Dealing with Conflict

Accredited CPD Certificate : 6 hours

Length 1 day (9.30am - 4.00pm)

deepen your understanding of why conflicts develop and escalate, the psychological factors involved and the cultural and contextual influences on our perceptions, experience and responses to conflict

build your confidence and comfort around being in situations that involve conflict

give you a range of skills and techniques that you can use with both individuals and groups, in therapy or the workplace – or with your friends and family – to resolve conflict constructively

help clients recognise conflict and understand their own responses to it

help clients develop the skills to engage with conflict productively, so they are more likely to reach positive outcomes

provide clients with a framework and structure for addressing conflict in a healthy way

help clients become less fearful of conflict, so they don’t avoid it in ways that are unhelpful and to recognise the role of conflict in healthy relationships

provide psychoeducation, explaining how barriers to needs can cause conflict and how this can be different in different cultural contexts

The common causes of interpersonal conflict

The negative impacts and potential benefits in conflict situations

How to consider intentions and outcomes when engaging in conflict

The different methods used to influence the outcome of conflict, and how the method influences the outcome

What a resolution really is

The cultural and contextual influences on perceptions, experience, and responses to conflict

The role our innate needs and resources play in conflict situations

Identifying our influence on the process of conflict

Effective skills to engage people who are in conflict

A practical, sequenced model for effective mediation and conflict resolution

An effective framework for facilitating constructive conversations

How to structure a session/s to: facilitate resolution, increase engagement, understanding and define the needs of all parties

Effective skills to facilitate negotiations

Techniques and diffusing strategies to reduce potential barriers

How to access resources to build agreements that last

The effective skills needed to facilitate negotiations

How to implement opportunities in organisations to address conflict effectively

Ways to develop your leadership ability to respond to conflict and/or support others who are enduring it

How to use this to support the process of resolution by improving how individuals relate to one another and addressing the contentious issues constructively

And much more…

From 8.30am Registration (Tea and coffee served until 9.25am)

9.30am Approaches to conflict

11.00am Discussion over tea/coffee

11.30am Understanding Causes and Impact

1.00pm Lunch (included)

1.45pm Increasing engagement

3.00pm Discussion over tea/coffee

3.15pm Reaching Resolution

4.00pm Day ends

This course is for anyone wishing to understand more about the different ways conflict can affect us, or to feel more confident in a facilitation or leadership role when helping conflicted people

It is also very relevant to anyone working in a supportive role – such as counsellors, psychotherapists, managers, HR staff, life coaches, Mindset Coaches, social workers etc. – as well as employees, customer service personnel and anyone working in schools and education.