167 Meeting Skills courses in Cardiff delivered On Demand

🚀 Unlock the Secrets of Closing Deals with 'The Science of Successful Closures' Course! 🚀   Master the art of sealing the deal and skyrocket your success in sales with our exclusive online course! Whether you're a seasoned sales professional or just starting in the field, this comprehensive program is your ticket to achieving remarkable closures consistently.   🎯 What You'll Learn: 🌟 Proven Strategies: Discover battle-tested techniques that top performers use to close deals effectively. 🌟 Psychological Insights: Understand the psychology behind successful closures and leverage it to your advantage. 🌟 Tailored Approaches: Learn adaptable methods for various industries and customer personas. 🌟 Overcoming Objections: Turn objections into opportunities with confidence and finesse. 🌟 Communication Mastery: Hone your communication skills to build rapport and trust effortlessly.   💡 Course Highlights: 🚀 Engaging Modules: Access bite-sized, actionable lessons curated by sales experts. 🚀 Real-Life Scenarios: Dive into case studies and simulations to apply your newfound knowledge. 🚀 Interactive Q&A: Get personalized support through live Q&A sessions with industry professionals. 🚀 Exclusive Resources: Gain access to templates, scripts, and tools for immediate implementation.   👨‍🏫 Meet Your Instructors: Our team comprises seasoned sales leaders with decades of collective experience across diverse industries. They're dedicated to sharing insider secrets and practical wisdom to help you excel in your sales career.   🎓 Who Can Benefit? 🌐 Sales Professionals: Amplify your skills and achieve unparalleled success in closing deals. 👔 Business Owners: Equip yourself with the strategies necessary to drive revenue and growth. 👩‍💼 Entrepreneurs: Gain the edge in negotiations and partnerships to scale your business.   🔥 Don't Miss This Opportunity! Invest in your success today and elevate your sales game to new heights! Join 'The Science of Successful Closures' course now to become a master closer and achieve unparalleled success in the world of sales. Enroll now and take the first step toward becoming a sales powerhouse! Course Curriculum INTRODUCTION Introduction to Closing Deals 00:00 Eric's Story 00:00 CLOSING TACTICS & STRATEGIES Preparation 00:00 The System 00:00 Sales Model 00:00 Sales Mountain 00:00 The Sales Script 00:00 3 Ways to Elevate Your Closing Results 00:00 Embracing Sales 00:00 The First of 3 00:00 The Second of 3 00:00 Conclusion 00:00

🌟 Unlock the Power of First Impressions with 'Crafting Compelling Introductions: Transforming Your Elevator Pitch' Course! 🌟   Are you tired of stumbling over your words when someone asks, 'What do you do?' Do you want to captivate your audience right from the start and leave a lasting impact? Look no further! Our comprehensive online course is designed to help you master the art of crafting compelling introductions and transforming your elevator pitch into a magnetic tool that opens doors and seals deals.   🚀 Elevate Your Introduction Game: Why Choose This Course? 🚀   ✨ Transformative Techniques: Learn expert strategies and techniques to craft captivating introductions that command attention and leave a lasting impression. Whether you're networking, pitching, or meeting someone new, you'll captivate your audience from the get-go.   ✨ Tailored Guidance: Gain insights from seasoned professionals who have mastered the art of the perfect introduction. Our course instructors provide personalized feedback and guidance to refine your pitch to perfection.   ✨ Practical Exercises: Put theory into action! Engage in hands-on exercises and real-world scenarios to hone your skills. From crafting your unique value proposition to engaging storytelling, you'll practice until your introduction shines.   ✨ Elevator Pitch Makeover: Transform your existing elevator pitch into a compelling narrative that resonates with your audience, compelling them to want to know more about you and what you offer.   ✨ Lifetime Access: Enjoy unlimited access to course materials, updates, and additional resources. Take the course at your own pace and revisit modules whenever you need a refresher.   🎓 What You'll Learn 🎓   🌟 Techniques to grab attention within the first few seconds. 🌟 Crafting a concise and impactful elevator pitch. 🌟 Using storytelling techniques to create an emotional connection. 🌟 Adapting your pitch to various audiences and situations. 🌟 Strategies for confident and engaging delivery.   🔥 Don't miss this opportunity to transform your introductions and make a lasting impression! Enroll now and step into a world where your elevator pitch becomes your most powerful tool! 🔥 Course Curriculum ELEVATOR PITCH How to Turn Your Killer Elevator Speech into a Self Introduction 00:00

🚀 Elevate Your Sales Game: Mastering the Art of Persuasion 🚀 🌟 Unlock the Secrets of Sales Success with 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 1' 🌟 Are you ready to revolutionize your approach to sales and become a persuasive powerhouse? Look no further! Welcome to a transformative online learning experience that will take your sales game to unprecedented heights.   🎓 Course Title: Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 1   🔍 Curriculum Highlights: Module 1: Introduction of 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 1' Lay the foundation for success as you delve into the world of persuasive selling. Understand the psychology behind persuasion and its critical role in sales. Discover how to build lasting connections with your audience from the get-go. Module 2: Main Training in 4 Parts 🎯 Part 1: The Art of Storytelling for Sales Success Learn how to craft compelling narratives that captivate and engage your prospects. Uncover the science behind storytelling and its influence on decision-making. Acquire the skills to weave your product or service seamlessly into your narrative for maximum impact. 🎯 Part 2: Navigating Objections with Finesse Master the art of handling objections with confidence and finesse. Develop effective counter-arguments that turn objections into opportunities. Build trust and credibility by addressing concerns head-on and converting skeptics into loyal customers. 🎯 Part 3: The Power of Persuasive Communication Hone your communication skills to become a persuasive communicator. Explore the nuances of body language, tone, and pacing to enhance your message. Elevate your pitch delivery to leave a lasting impression and drive action. 🎯 Part 4: Closing the Deal - Advanced Techniques Explore advanced closing techniques that seal the deal with finesse. Overcome the fear of rejection and turn potential clients into enthusiastic buyers. Discover the art of creating a sense of urgency and scarcity to drive immediate action.   🌈 Why Enroll in 'Mastering the Art of Persuasion'? Gain a competitive edge in the world of sales with cutting-edge tactics. Transform your sales approach from ordinary to extraordinary. Access practical insights and actionable strategies from industry experts. Join a community of like-minded individuals on a journey to sales mastery. Enjoy lifetime access to course materials, ensuring continuous growth.   Ready to become a persuasive powerhouse and take your sales career to new heights? Enroll now in 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 1' and embark on a journey toward unparalleled success! 💡 Don't miss out on this opportunity to revolutionize your sales game. Secure your spot now! 💡 Course Curriculum Introduction - 'Hidden Secrets Of Selling' - Part 1 Introduction & Foundational Knowledge 00:00 'Hidden Secrets Of Selling' - Main Training in 4 Parts Main Sales & Marketing Training - Part One 00:00 Main Sales & Marketing Training - Part Two 00:00 Main Sales & Marketing Training - Part Three 00:00 Main Sales & Marketing Training - Part Four 00:00

🌟 Elevate Your Presentation Skills with 'Foundational Presentation Proficiency'! 🌟   Are you looking to master the art of impactful presentations that captivate your audience and leave a lasting impression? Look no further! Our comprehensive online course, 'Foundational Presentation Proficiency,' is your ultimate guide to becoming a confident and compelling presenter.   🚀 What You'll Gain: ✨ Fundamental Strategies: Learn the essential principles and techniques to craft and deliver presentations with confidence. ✨ Engaging Content Creation: Discover how to structure your content effectively, use visuals, and tell compelling stories to keep your audience engaged throughout. ✨ Powerful Delivery Techniques: Master the art of public speaking, including voice modulation, body language, and overcoming nervousness. ✨ Audience Connection: Develop skills to understand and connect with your audience, ensuring your message resonates and inspires action. ✨ Handling Q&A Sessions: Learn strategies to navigate and confidently respond to questions, enhancing your credibility and expertise.   🎓 Course Features: 📚 Engaging Modules: Access well-structured modules with practical examples and exercises to reinforce learning. 🎥 Video Tutorials: Dive into engaging video tutorials led by presentation experts, providing insightful tips and real-life demonstrations. 📝 Interactive Assignments: Apply your knowledge through interactive assignments, receiving feedback to enhance your skills further. 🗣️ Community Support: Join a supportive community of learners, exchanging ideas, seeking advice, and networking with like-minded individuals.   🏆 Why Choose Us? 🌐 Flexible Learning: Access the course 24/7 from anywhere, fitting learning into your schedule. 🎯 Expert Guidance: Benefit from the expertise of seasoned presenters guiding you through each step. 🌟 Results-Driven: Gain practical skills that you can immediately apply to enhance your professional and personal presentations. 💡 Ongoing Support: Get access to updates and resources, ensuring your skills remain relevant and up-to-date.   🔥 Don't miss this opportunity to unlock your full presentation potential! Enroll in 'Foundational Presentation Proficiency' today and become a master communicator! 🔥   Join hundreds of satisfied learners who have transformed their presentation skills. Your journey to becoming a confident and impactful presenter starts here! Enroll Now and Step into the Spotlight! 🌟✨ Course Curriculum INTRODUCTION Introduction 00:00 COMMUNICATIONS TACTICS & STRATEGIES 4 Quick Tips to Improve Your Presentation Skills In the Next Five Minutes 00:00 You Now Know the Dirty Little Secret of Presentation Skills 00:00 Never Waste Time Starting a Presentation Again 00:00 You Can Get the Audience to Do What You Want 00:00 Never Be Convicted of Death by PowerPoint 00:00 The Easy Way to Tell Relevant Stories 00:00 Your Own Free Focus Group 00:00 The Most Efficient Way to Practice You Presentation Skills 00:00 Passing the Ultimate Test 00:00 Now You Have Earned Personal Coaching 00:00 CONCLUSION Conclusion 00:00 EXTRAS Extra-Tipson How to Get Over Nervousness and Being-Scared 00:00

🎙️ Unlock the Power of Persuasion and Captivate Any Audience with 'Art of Oratory: Elevate Your Communication Skills' by Arvee Robinson! 🌟 Are you ready to command attention every time you speak? Master the art of persuasive communication and captivate your audience effortlessly. Join Arvee Robinson, the acclaimed communication expert, in a transformative online course designed to skyrocket your speaking prowess! 🔥 What You'll Learn: Craft Compelling Speeches: Learn the secrets to crafting engaging and persuasive speeches that resonate with any audience. Masterful Delivery Techniques: Hone your delivery skills, from body language to vocal modulation, to convey your message with impact and authenticity. Overcome Stage Fright: Conquer nervousness and exude confidence on stage or in any speaking scenario. Winning Presentation Strategies: Discover winning strategies to connect emotionally, inspire action, and leave a lasting impression. Effective Storytelling: Harness the power of storytelling to make your message unforgettable and relatable. 🌟 Why Choose 'Art of Oratory'? Expert Guidance: Benefit from Arvee Robinson's decades of expertise in public speaking and communication. Practical Insights: Gain practical, actionable techniques you can implement immediately for tangible results. Interactive Learning: Engage in exercises, drills, and real-life scenarios to enhance your skills. Lifetime Access: Enjoy lifetime access to course materials, allowing you to learn at your own pace. 🚀 Elevate your professional presence, persuade with finesse, and become a magnetic communicator in any setting. Enroll now in 'Art of Oratory: Elevate Your Communication Skills with Arvee Robinson' and step into the spotlight with confidence! Join the ranks of successful speakers who have transformed their communication style and achieved remarkable results. Don't miss this chance to unlock your full speaking potential. Enroll today and embark on your journey towards becoming a captivating orator! 🎤✨ Course Curriculum Public Speaking Mastery with Arvee Robinson Introduction - Your Message Matters 00:00 MESSAGE-Your Message Matters 00:00 AUDENCE- Your Message Matters 00:00 GET TRAINED - Your Message Matters 00:00 TRANSFORMATION - Your Message Matters 00:00 ELEVATE - Your Message Matters 00:00 REVENUE - Your Message Matters 00:00 STORIES - Your Message Matters 00:00

Overview   With the ever-increasing demand for Minute Taking in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Minute Taking may be.   Learning about Minute Taking or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Minute Taking. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Minute Taking is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Minute Taking Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Minute Taking Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Minute Taking Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Minute Taking, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Minute Taking, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Minute Taking, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Minute Taking Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Introduction of Minute Taking Introduction of Minute Taking 00:00 Module 2 - How to Write Effective Meeting Minutes How to Write Effective Meeting Minutes 00:00 Module 3 - How to Take Meeting Minutes How to Take Meeting Minutes 00:00 Module 4 - The Meeting Structure The Meeting Structure 00:00 Module 5 - Meeting Minutes' Functions, Format and Action Meeting Minutes' Functions, Format and Action 00:00 Module 6 - Tips for Minute Taking Tips for Minute Taking 00:00 Module 7 - Technology in Minute Taking Technology in Minute Taking 00:00 Module 8 - Building Confidence Building Confidence 00:00

🌟 Unlock Your Potential in Negotiations! 🌟   Are you ready to transform your negotiation game and achieve remarkable success in every deal? Introducing our groundbreaking online course:   🔑 Mastering Negotiation Strategies: Essential Tools and Techniques 🔑 Empower yourself with the indispensable skills and insights necessary to navigate any negotiation scenario with confidence and finesse. Whether you're a seasoned professional or just starting your journey, this course is tailored to elevate your negotiation prowess to new heights.   🚀 What You'll Gain from This Course: ✅ Comprehensive understanding of negotiation fundamentals ✅ Advanced strategies for complex deal-making ✅ Proven techniques to handle challenging situations ✅ Confidence to secure favorable outcomes ✅ Practical exercises and real-world case studies ✅ Personalized tips for different negotiation styles ✅ Insider secrets from industry experts   💡 Course Highlights: 🌐 Accessible anytime, anywhere - Learn at your own pace 📚 Engaging modules with interactive content 👥 Community support and networking opportunities 🎓 Expert-led sessions and in-depth tutorials 📈 Immediate application of learned strategies in your professional and personal life   🌟 Join thousands of successful negotiators who have transformed their approach and achieved unparalleled results. Take charge of your negotiations and set yourself apart in any situation! Enroll now and gain the skills to negotiate effectively in every aspect of your life. Don't miss this opportunity to become a master negotiator! Course Curriculum INTRODUCTION Killer Negotiating Tools - Introduction 00:00 10 KILLER NEGOTIATING TOOLS Tool 01 - Always Let the Other Person Go First 00:00 Tool 02 - Both Parties Must Feel Some Pain 00:00 Tool 03 - Put It In the Parking Lot 00:00 Tool 04 - Leave Your Ego At the Door 00:00 Tool 05 - Don't Negotiate With Yourself 00:00 Tool 06 - Know Your Deal Killers 00:00 Tool 07 - Put the Deal On Your Paper 00:00 Tool 08 - Escalate to God 00:00 Tool 09 - Be Careful of Deal Fatigue 00:00 Tool 10 - Know Thy Opponent 00:00

Overview   With the ever-increasing demand for Negotiation Skills in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Negotiation Skills may be.   Learning about Negotiation Skills or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Negotiation Skills. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Negotiation Skills is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by compete high in this Salary Negotiation course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Salary Negotiation course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Salary Negotiation course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Negotiation Skills, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Negotiation Skills, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Negotiation Skills, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Salary Negotiation course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1 - Why Salary Shot Calling is Essential Why Salary Shot Calling is Essential 00:00 Module 2 - Strategies to Negotiate Your Salary and Build a Case for a Raise Strategies to Negotiate Your Salary and Build a Case for a Raise 00:00

Overview: Effective Communication Skills In today's interconnected world, effective communication is an invaluable asset. Whether you're interacting in your personal relationships, navigating professional environments, or engaging with broader communities, the ability to convey ideas, thoughts, and emotions with clarity and precision is essential. The 'Effective Communication Skills' course is designed to equip learners with the knowledge, strategies, and practical techniques necessary to become adept communicators across various mediums.   Chapter 1: Effective Communication The foundation of effective communication lies in understanding its fundamental principles. In this introductory chapter, learners will delve into the core concepts that underpin successful communication. From the basic elements of encoding and decoding messages to the importance of active listening and feedback, participants will gain insights into the dynamics of human interaction. Key topics covered in this module include: The communication process: Explore the stages involved in transmitting and receiving messages, including encoding, transmitting, receiving, decoding, and feedback. Verbal and nonverbal communication: Understand the role of both verbal language and nonverbal cues such as body language, facial expressions, and gestures in conveying meaning. Barriers to communication: Identify common obstacles that hinder effective communication, such as noise, cultural differences, language barriers, and emotional barriers. Active listening: Learn techniques to enhance listening skills, including paraphrasing, clarifying, summarizing, and empathizing with the speaker. Through a combination of theoretical concepts, real-world examples, and interactive exercises, learners will develop a solid understanding of the principles of effective communication and how they can be applied in various contexts. Chapter 2: Effective Verbal Communication Verbal communication plays a central role in interpersonal interactions, presentations, negotiations, and everyday conversations. In this module, participants will explore strategies for mastering the art of verbal communication and fostering meaningful connections with others through spoken language. Key components of this chapter include: Clarity and conciseness: Discover techniques for articulating thoughts and ideas clearly and succinctly to ensure that messages are easily understood by others. Tone and delivery: Explore the impact of tone of voice, pacing, pitch, and emphasis on the interpretation of verbal messages, and learn how to adapt these elements to different situations and audiences. Assertiveness and confidence: Develop strategies for expressing opinions, making requests, and asserting boundaries with confidence and assertiveness, while also respecting the perspectives of others. Effective questioning and feedback: Master the art of asking open-ended questions, providing constructive feedback, and engaging in productive dialogue to foster mutual understanding and collaboration. Through practical exercises, role-playing scenarios, and guided feedback sessions, learners will hone their verbal communication skills and gain confidence in their ability to express themselves effectively in various contexts. Chapter 3: Effective Written Communication In an age dominated by digital communication channels, the ability to communicate effectively in writing is more important than ever. This module focuses on developing proficiency in written communication, from crafting clear and concise emails to drafting persuasive reports and documents. Key themes covered in this module include: Structure and organization: Learn how to structure written communication effectively, including the use of introductions, main body paragraphs, and conclusions to guide the reader through the content. Clarity and precision: Explore techniques for writing clearly and concisely, avoiding jargon, ambiguity, and unnecessary complexity to ensure that messages are easily understood by the intended audience. Tone and style: Understand the importance of tailoring the tone and style of writing to suit the purpose, audience, and context, whether it's formal, informal, persuasive, or informative. Editing and proofreading: Develop strategies for reviewing and revising written work to correct errors in grammar, punctuation, spelling, and style, ensuring that the final product is polished and professional. By practicing writing exercises, analyzing sample texts, and receiving constructive feedback, participants will enhance their written communication skills and become more effective communicators in both personal and professional settings.   Conclusion The 'Effective Communication Skills' course provides a comprehensive framework for mastering the art of communication in today's fast-paced world. By exploring the principles of effective communication, mastering verbal and written communication techniques, and practicing through interactive exercises, participants will develop the skills and confidence needed to succeed in any communication context. Whether you're a seasoned professional looking to enhance your communication skills or an aspiring communicator seeking to build a strong foundation, this course offers valuable insights and practical strategies for achieving your goals. Course Curriculum Chapter 1 Effective Communication Effective Communication 00:00 Chapter 2 Effective Verbal Communication Effective Verbal Communication 00:00 Chapter 3 Effective Written Communication Effective Written Communication 00:00

Be an excellent manager and master the skills of management through the Management Skills for New Managers course. The course is designed for the new managers who want to upgrade their management skills. You will learn how to engage and motivate the employees for finding the maximum output from them. The course shows you the strategies for creating high engagement and empowerment. Next, the course guides you to know 'lean management' problem-solving and process improvement. Then, the course teaches you how to lead teams efficiently. Instead of these, you will also learn to solve conflict resolution and workplace bullying. In short, the course covers all the essential skills a new manager need to know for handling and managing the office efficiently. Requirements There are no requirements for this course other than the desire to become a highly successful manager. What Will I Learn? Motivate your employees and create high engagement and empowerment. Provide specific job training for your team members. Lead teams to become high performing teams engaged in continuous improvement. Understand and develop 'lean management' problem-solving and process improvement. Resolve conflicts with others and among team members. Who is the target audience? New managers or recently promoted managers who want to learn the basic skills of managing people, leading teams and improving work processes. Any manager wanting to improve their people management skills. Introduction to the Essential Skills Introduction FREE 00:09:00 Self-Assessments FREE 00:04:00 The Mind of the Lean Leader 00:07:00 Values & Culture 00:07:00 Worthy Values 00:08:00 Responsibilities: Communication, Boundaries and Delegation Horizontal Communication 00:10:00 Vertical Communication 00:05:00 Delegation 00:10:00 Boundaries 00:09:00 Developing Employee Skills Basic Skill Trainings 00:08:00 Skill Building Example 00:11:00 Motivating Your Team Members Power of Purpose 00:07:00 Life Cycles and Motivation 00:22:00 Situational Motivatoin 00:15:00 Situational Motivatoin Stimulus Control 00:05:00 Intrinsic Motivation 00:16:00 Coaching and Communication Skills Manager as Coach 00:04:00 Intro to Coaching Skills 00:07:00 Body Language 00:08:00 Rephrasing 00:08:00 Empathy 00:08:00 Acknowledging 00:04:00 Silence 00:04:00 Brainstorming together 00:05:00 Difficult Conversations - Giving and Receiving Feedback Giving Feedback 00:09:00 Receiving Feedback 00:07:00 Discipline - Justice, Discipline and Self-Control Discipline and Justice 00:10:00 Discipline Process 00:10:00 Solving behavior problems 00:06:00 Standard Work 00:13:00 Leader Standard Work 00:07:00 Team Formation and Organization Team Roles 00:08:00 Team Structure 00:11:00 Defining Terms 00:10:00 Stages of Team Development 00:09:00 The Agenda 00:10:00 Team Facilitation & Decision Making Team Facilitation Why 00:10:00 Facilitation Skills 1 00:08:00 Facilitation 2 00:09:00 Enron & The Abilene Paradox 00:09:00 Decision Styles 00:14:00 Consensus Reaching 00:09:00 Conflict Resolution Conflict Resolution Principles 00:11:00 Conflict Resolution Model 00:09:00 Dialogue Introduction 00:05:00 Dialogue Behavior 00:12:00 Keeping Score and Goal Setting Developing Your Team Members 00:07:00 Scorecards 00:13:00 Targets & Objectives 1 00:09:00 Targets & Objectives 2 00:09:00 Problem Solving Process Improvement Attitudes of Problem Solving 00:12:00 Root Cause 00:07:00 PDCA Problem 00:10:00 A3 Problem Solving 00:13:00 Skill of Brainstorming 00:12:00 Improving Your Work Process Processes and Capabilities 00:11:00 Customer Requirements 00:11:00 Process Definition 00:12:00 Work Process Maps 00:17:00 Waste 00:16:00 Management Waste 00:08:00 Variance Analysis 00:12:00 Resources Resources - Management Skills for New Managers 00:00:00