"Answering a call isn't just about picking up the phone, it's about creating an experience. Enhance your communication and negotiation skills, and master the art of dealing with challenging clients. Learn the art of handling customers professionally. Our Call Centre Training is here to help you develop the necessary communication, negotiation and technology skills. With this course, you'll be equipped to handle even the toughest clients with ease. This Call Centre Training is designed for individuals interested in pursuing a career in customer service, particularly in call centres. Whether you are a new entrant to the industry or seeking to enhance your skills, our course will help you develop the necessary skills for success in this field. Learning Outcomes: Understand the fundamentals of Call Centre operations and metrics. Develop key traits required to excel as a Call Centre agent. Enhance communication and negotiation skills to manage client expectations. Identify customer needs and maintain a healthy agent-customer relationship. Learn telephone etiquettes and best practices for professional conduct. Gain knowledge about emerging technologies and trends in the Call Centre industry. In the current competitive market, Call Centres play a crucial role in Recruitment. The Call Centre Training course provides an in-depth understanding of call centre operations and metrics, customer relationship management, and essential communication skills. The course modules cover key aspects such as telephone etiquettes, negotiation techniques, and managing difficult clients, empowering you with the right tools to provide exceptional customer service. Throughout the course, you'll learn about the various call centre metrics, industry trends, and the impact of emerging technologies on the industry. You'll also learn about the best practices and standards for professional conduct in a Call Centre environment. Upon completion, you'll have a solid foundation in call centre operations, making you an expert in this sector. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to enter the industry. Call Centre agents and managers seeking to enhance their skills and knowledge. Professionals looking to understand Call Centre operations and customer relationship management. Anyone interested in understanding the fundamentals of Call Centre management. Career path Call Centre Agent: £18,000 - £24,000 per annum Customer Service Representative: £16,000 - £25,000 per annum Call Centre Manager: £25,000 - £50,000 per annum Sales Representative: £18,000 - £40,000 per annum Operations Manager: £30,000 - £60,000 per annum Customer Service Manager: £25,000 - £50,000 per annum
Anaphylaxis is a potentially life-threatening allergic reaction that demands immediate action. In today's world, where allergies are on the rise, it is crucial for healthcare professionals to be well-versed in the management of Anaphylaxis. This comprehensive training course equips learners with essential knowledge and skills in Anaphylaxis treatment while also providing a solid foundation in Basic Life Support (BLS) techniques. By blending theoretical understanding with practical application, this course ensures healthcare professionals are ready to tackle emergency situations involving Anaphylaxis confidently and effectively. Learning Outcomes: Gain a comprehensive understanding of Anaphylaxis, including its causes, symptoms, and potential complications. Develop the skills required to administer appropriate treatments and interventions during an Anaphylactic reaction. Acquire knowledge on the everyday management of Anaphylaxis, including preventive measures and emergency preparedness. Master the fundamentals of Basic Life Support (BLS), including Cardiopulmonary Resuscitation (CPR) and the use of Automated External Defibrillators (AEDs). Learn the proper techniques for assisting individuals experiencing choking and administering first aid. Understand the significance of the recovery position and its application in various scenarios, along with additional first aid techniques. This comprehensive training course, "Anaphylaxis & BLS Training for Healthcare Professionals," offers healthcare practitioners an opportunity to enhance their expertise in managing Anaphylaxis while also gaining essential knowledge in Basic Life Support (BLS). By delving into the intricacies of Anaphylaxis, participants will gain a deep understanding of its causes, symptoms, and potential complications. The course provides a step-by-step guide to the treatment of Anaphylaxis, covering both immediate interventions and long-term management strategies. Participants will also learn practical skills such as Cardiopulmonary Resuscitation (CPR), the use of Automated External Defibrillators (AEDs), and techniques for assisting individuals experiencing choking. Moreover, the course emphasises the significance of the recovery position and equips learners with additional first aid techniques. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Registered Nurses seeking to expand their knowledge and skills in emergency care. Paramedics and Emergency Medical Technicians (EMTs) aiming to enhance their proficiency in managing Anaphylaxis. Physicians and General Practitioners interested in gaining expertise in Anaphylaxis treatment and BLS techniques. Pharmacists and Pharmacy Technicians seeking to augment their understanding of allergies and emergency response. Healthcare students aspiring to specialise in emergency medicine or allergy management. Any healthcare professional involved in patient care and interested in acquiring essential skills to handle Anaphylactic emergencies effectively. Career path Emergency Room Nurse: £26,000 - £40,000 per annum Paramedic: £24,000 - £34,000 per annum General Practitioner: £55,000 - £85,000 per annum Emergency Medicine Physician: £60,000 - £110,000 per annum Clinical Pharmacist: £35,000 - £55,000 per annum Pharmacy Technician: £18,000 - £28,000 per annum
Discover the complexities of Schizophrenia and learn how to manage it with our Schizophrenia Awareness course. This course comprises symptoms, causes, diagnosis, and treatment of Schizophrenia, as well as rehabilitation, supportive environment creation, and improving the quality of life. Gain the knowledge and skills to provide proper care to individuals affected by Schizophrenia and create a supportive and safe environment for them. According to the World Health Organization, more than 21 million people worldwide have been diagnosed with schizophrenia, and the number continues to rise. Schizophrenia is a severe mental disorder that affects an individual's thinking, behaviour, and emotions. It can be challenging to manage, not only for individuals living with the disorder but also for their loved ones and healthcare professionals. So, If you are interested in gaining knowledge about schizophrenia and its impact on individuals, families, and society, this course is for you. Whether you are a healthcare professional, caregiver, or someone who wants to learn more about the disorder, this course provides a solid understanding of schizophrenia and the tools to support individuals living with the disorder. Learning outcomes: Gain a deep understanding of schizophrenia and its impact on individuals and families Identify the symptoms of schizophrenia and how it differs from other mental health disorders Explore the causes of schizophrenia and current diagnostic methods Examine the available treatment options and their effectiveness Understand the rehabilitation process and strategies for creating a supportive environment Learn how to improve the quality of life for individuals with schizophrenia Schizophrenia is a severe mental health condition that affects millions of people worldwide. Our Schizophrenia Awareness course aims to provide a theoretical understanding of the disorder and how to manage it effectively. Through nine comprehensive modules, you'll explore the symptoms and causes of schizophrenia, diagnosis methods, and the latest treatment options. In addition, you'll learn about the rehabilitation process, strategies for creating a supportive environment, and how to improve the quality of life for individuals with schizophrenia. Our course also covers how family members should deal with schizophrenia and provides essential insights into coping strategies. This course is perfect for anyone who wants to deepen their understanding of schizophrenia or who has a loved one with the disorder. By the end of the course, you'll have the knowledge and skills necessary to support individuals with schizophrenia effectively. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Caregivers Individuals interested in mental health Students pursuing psychology or social work degrees Career path Mental health support worker: £18,000 - £24,000 Mental health nurse: £24,000 - £36,000 Clinical psychologist: £30,000 - £60,000 Social worker: £24,000 - £38,000 Counsellor: £20,000 - £40,000 Psychiatrist: £60,000 - £150,000
A person struggling with anxiety or depression may find it difficult to cope with daily life. They may feel alone, overwhelmed, or even hopeless. Counselling and psychotherapy can help them understand and manage their emotions and improve their mental well-being. Learning outcomes: Understand the basics of counselling and psychotherapy Identify the different types of counselling and psychotherapy Learn about the therapeutic relationship and its importance Understand the connection between counselling and psychotherapy Explore dynamic psychotherapy and its benefits Learn about common mental health conditions and disorders Understand the healing process of psychotherapy The Counselling and Psychotherapy course provides an in-depth exploration of the theories and practices of counselling and psychotherapy. This theoretical course will provide you with the essential knowledge needed to understand counselling and psychotherapy's fundamental principles, the different types of counselling, and the benefits of psychotherapy. The course covers the therapeutic relationship and how it contributes to the healing process. You will also learn about dynamic psychotherapy and its benefits, common mental health conditions, and the healing process of psychotherapy. Upon completion of the Counselling and Psychotherapy course, you will gain a deeper understanding of the principles, techniques, and processes of counselling and psychotherapy, which can help you in your personal and professional life. This course does not include practical experience, but it can be beneficial for those who want to expand their knowledge in the field of counselling and psychotherapy. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in counselling and psychotherapy Healthcare professionals seeking to enhance their knowledge in mental health Those who want to support their friends and family who are experiencing mental health conditions or disorders Career path Counsellor (£20,000 - £40,000) Psychotherapist (£25,000 - £50,000) Mental Health Clinician (£30,000 - £60,000) Clinical Psychologist (£35,000 - £80,000) Counselling Psychologist (£35,000 - £70,000) Psychiatrist (£50,000 - £150,000)
Positive behaviour is key to children and youth development. This theoretical course provides essential knowledge on behaviour management, promoting positive behaviour, the role of teamwork, and more. Gain a comprehensive understanding of positive values and policies for effective behaviour management. Learning outcomes: Understand the importance of policies and procedures in promoting positive behaviour Develop skills to promote positive behaviour in children and youth Explore different techniques for managing inappropriate behaviour Understand the benefits of positive values in children and youth development Gain knowledge of the role of teaching assistants in promoting positive behaviour Understand the importance of teamwork in promoting positive behaviour Positive behaviour is essential for the development of children and youth, and this course provides a comprehensive understanding of the policies and procedures needed to promote it. The course is theoretical in nature, providing students with the knowledge they need to develop effective behaviour management techniques, promote positive behaviour, and understand the benefits of positive values. The course is divided into seven modules, covering topics such as behaviour management, inappropriate behaviour, the role of teaching assistants, and the importance of teamwork in promoting positive behaviour. Students will gain a deeper understanding of the policies and procedures required to promote positive behaviour and will develop the skills necessary to promote positive behaviour in children and youth. This course is ideal for educators, youth workers, and anyone who works with children and youth. The course provides an essential foundation of knowledge on the principles of positive behaviour and the techniques required to promote it effectively. Enrol now and gain the skills and knowledge you need to promote positive behaviour in children and youth. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators Youth workers Parents Social workers Career path Career paths related to this industry are: Teaching assistant (£12,000 - £19,000 per annum) Behaviour specialist (£25,000 - £35,000 per annum) Youth worker (£16,000 - £25,000 per annum) Social worker (£20,000 - £40,000 per annum) Educational psychologist (£24,000 - £50,000 per annum) Child and youth counsellor (£20,000 - £45,000 per annum)
Nursing: Nursing Assistant Online In this Nursing Assistant course, you will learn about nursing, the legal standards and professional aspects of nursing, working in various healthcare settings. You will also learn the legal and ethical aspects of prescribing, public health principles, medication management, and fundamental principles of pharmacology. The course also covers the duties and responsibilities of a midwife, maternity care assistant, paramedic practitioner, birth doula, and physiotherapist. From this Nursing Assistant course, you will also learn about pediatric first aid, basic life support, CPR, first aid, end-of-life care, basic life support, nursing for people with learning disabilities, mental health, Anaphylaxis, and Covid-19. Finally, we will discuss the significance of personal hygiene and how it can be maintained at all times. Courses are Included in this Nursing Assistant Course Course 01: Nursing Assistant Diploma Course 02: Adult Nursing Training Course 03: Level 2 Safeguarding Children Training Course 04: Nursing & Prescribing Course 05: Forensic Nursing Course 06: Diploma in Nurse Prescribing Course 07: Level 2 Health & Care Course 08: Practice Nurse Course 09: Healthcare Assistant ***Other Benefits of Nursing Assistant Diploma Bundle Course Nursing: Nursing Assistant Diploma Course Offers Free PDF Certificate. Nursing: Nursing Assistant Diploma Course Offers Lifetime Access Nursing: Nursing Assistant Diploma Course Offers Free Retake Exam Nursing: Nursing Assistant Diploma Course Offers Free Tutor Support [ Note: Free PDF certificate as soon as completing the Nursing Assistant course. ] Nursing: Nursing Assistant Online Industry Experts Designed this Nursing Assistant course into 06 detailed modules. Assessment Method of Nursing Assistant After completing each module of the Nursing: Nursing Assistant Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Nursing Assistant After completing the MCQ/Assignment assessment for this Nursing: Nursing Assistant course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Nursing: Nursing Assistant Online This Nursing Assistant course is ideal for anyone who enjoys learning new skills. Requirements Nursing: Nursing Assistant Online Students who intend to enrol in this Nursing Assistant Diploma course must meet the following requirements: Nursing Assistant Diploma: Good command of the English language Nursing Assistant Diploma: Must be vivacious and self-driven. Nursing Assistant Diploma: Basic computer knowledge Nursing Assistant Diploma: A minimum of 16 years of age is required. Career path Nursing: Nursing Assistant Online Opportunities include: Nursing Assistant Hospital Orderly, or Wards person Personal Care Assistant Therapy Aide The average Nursing assistant salary in London is £21,000. Certificates Certificate of completion Digital certificate - Included
This is for any Health and Fitness professional, Running Coach or Running Leader who wants to understand more about running and running injuries Our comprehensive online CPD Learning Package includes three of our most sought-after running webinars: 1. Over/Under pronation in Running 2. Foot Forces in Running 3. Runner’s Knee Take your knowledge of Running Biomechanics and injuries to the next level with this exclusive CPD package.
Are you focusing enough on your own personal health? Are you curious how your personal health actually affects your life and the way you live? If so, then this diploma course will help you and your needs. Description: Every day our attitudes and opinions about our personal well-being are being influenced by the information, messages and advertising received from media and the Internet. Personal health and fitness has a significant influence on individuals and also on the society as well. This course will help you to have comprehensive lessons on personal health care. The course covers important aspects of health and fitness such as healthy eating, colon cleansing, fasting, diet and nutrition. This course will be of great interest to any person who is interested to be well informed and educated on the appropriate ways to improve their own personal health and fitness.This will also help individuals to appropriately deal with the polarised opinions and information about health and fitness received from media and the internet. Who is the course for? Anyone regardless if they have prior knowledge or not in personal health. Anyone who thinks they possess a maturity to reflect their own development on their health. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Personal Health Care will be very beneficial and helpful, especially to health and mental-related careers like: Clinical Psychologists Counsellors Medical Professionals Mental Health Experts Psychologists Psychotherapists Therapists And Much More! Diploma in Personal Health Care How I Became a Hygienist 01:00:00 The Nature and Cause of Disease99 01:30:00 Fasting 01:00:00 Colon Cleansing 01:00:00 Diet and Nutrition 01:30:00 Vitamins and Other Food Supplements 01:30:00 The Analysis of Disease States: Helping the Body to Recover 02:00:00 Reference Book Primary Health Care 00:00:00 Mock Exam Mock Exam- Diploma in Personal Health Care 00:20:00 Final Exam Final Exam- Diploma in Personal Health Care 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00