The secrets of selling through a computer screen Defining the key elements of how to win more business when presenting to an online or in-person live audience. To gain more impact, be seen, heard, and perceived as the expert in your field of activity. It teaches you the essentials of presenting to convey the right message and image for your Zoom calls, Presentations and business conversations. based on my experience selling £ millions of pounds of products for major brands and high-street names on QVC and The Shopping Channel
Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff Overview Upon completing this course, the learner can meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment Configure CUCM to support IP Phones Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client. Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Demonstrate the use of Self Care Portal functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Define the capabilities of and demonstrate the Bulk Administration Tool Define the SMART Licensing model for Cisco Unified Communications Demonstrate the use of the Unified Reporting tool Demonstrate the use of the Dialed Number Analyzer Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore Cisco Unity Connection version features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions. Define Collaboration Technology and Benefits Define Collaboration Benefits Describe On-Premise, Cloud, and Hybrid Deployments Describe On-Premise Collaboration Deployments Describe Cisco's Collaboration Endpoints Describe Cisco Collaboration On-Premise Edge Solutions Describe Cisco's Collaboration On-Premise Conferencing Solutions Describe Cisco Cloud Services Administering Initial Parameters for Cisco Unified Communications Manager Understand the On-Premise Collaboration Deployment Models Describe The Cisco Unified CM Cluster Services Define Network requirements for Collaboration Define Network Services for Collaboration Navigate Cisco Unified CM Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters Explore Cisco Unified CM Groups Discovery 2: Configure the Cisco UCM Core Systems Settings Exploring Endpoints and the Registration Process Identify Cisco Endpoint Solutions Explore the Boot up Process of an Endpoint Describe Power Over Ethernet Discovery 3: Configure an Access Switch for an Endpoint Describe IP Network Settings Discovery 4: Deploy an IP Phone Through Auto and Manual Registration Discovery 5: Administer Endpoints in Cisco Unified Communications Manager Managing Users in Cisco Unified Communications Manager Analyze Cisco UCM Users Types and Settings Describe Methods for Authenticating Cisco UCM Users Discovery 6: Create Local User Accounts Discovery 7: Adding Users in Cisco Unified Communications Manager Describing a Basic Dial Plan Describe the Concepts of a Dial Plan and Call Routing Describe Elements of Call Routing Explore Digit Manipulation and Translation Patterns Discovery 8: Create a Basic Dial Plan Describing Class of Service Explore the Concepts of Class of Control Discovery 9: Explore Partitions and Calling Search Spaces Discovery 10: Explore Private Line Automatic Ringdown (PLAR) Enabling Endpoints and Features Configure a Cisco Jabber Endpoint in Cisco UCM Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility Discovery 12: Implement Mobility Implementing Media Resources in Cisco Unified Communications Manager Media Resource Overview Media Resource Selection and Access Control Audio and Video Conference Bridge Devices Audio and Video Conference Bridge Integration Options Discovery 13: Configuring Media Resources Reporting and Maintenance Explore the Troubleshooting Process Describe Reporting and Maintenance Tools Describe the Cisco Real-Time Monitoring Tool Discovery 14: Use Reporting and maintenance Tools Describing Cisco Instant Messaging and Presence Describe Cisco IM and Presence Features and Architecture Clustering Describe Cisco IM and Presence Components and Communication Flows Enabling Jabber Cisco Jabber Deployment Modes Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows Configure Unity Connection Integration Overview of Cisco Unity Connection Integration SIP Integration Typical Integration Mistakes Integration Considerations Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM Discovery 17: Configure Voicemail Users Configuring Cisco Unity Connection Call Handlers Call handler Overview System Call Handler Caller Input Operator Call Handler Goodbye Call Handler Directory Handler Interview Handler Troubleshooting Cisco Unity Connection Overview of Cisco Unity Connection Troubleshooting Options Integration Troubleshooting Tools Cisco Real-Time Monitoring Tool Discovery 18: Troubleshoot Cisco Unity Connection Additional course details: Nexus Humans Cisco Administering Collaboration Environments (CLACE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Collaboration Environments (CLACE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
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This professional certificate course focuses on enhancing expertise in Tourism & Hospitality Marketing by delving into contemporary strategies, trends, and service management concepts. This course Aimed at providing comprehensive insights into the dynamic field of Tourism & Hospitality Marketing, this course aims to equip participants with practical knowledge and skills crucial in the industry. After completing this course, you will be able to: Critically analyze Services Marketing in the Tourism and Hospitality industries. Understand the essence of Hospitality and Tourism Marketing. Explore and comprehend the latest Hospitality and Tourism Marketing Trends. Analyze various Marketing Strategies tailored for the Hospitality and Tourism Industry. Grasp Service Management Concepts specifically designed for the Hospitality sector. Gain insights into the Services Marketing Mix for effective implementation. Learn about the nuances of Social Media and Digital Communications within Tourism and Hospitality sectors. "Explore innovative strategies to excel in marketing within the dynamic realms of tourism and hospitality. This course delves into targeted approaches, digital trends, and customer-centric methods crucial for success in these vibrant industries." Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Elevating Excellence In Tourism & Hospitality Marketing Self-paced pre-recorded learning content on this topic. Elevating Excellence in Tourism & Hospitality Marketing Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. · Guest Service Management· Hospitality Marketing Strategies· Tourism Industry Professionalism· Hospitality Branding and Standards· Customer Experience Enhancement· Hospitality and Tourism Management Strategies Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
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What you will learn from this course? Gain comprehensive knowledge about content marketing Understand the core competencies and principles of content marketing Explore the various areas of content marketing Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert digital media marketer Course Highlights Course Type: Self-paced online course Duration: 11 hours 52 minute Tutor Support: Full tutor support is included Customer Support: 24/7 customer support is available Content Marketing - Live Video Promotion Online Training Course Master the skills you need to propel your career forward in content marketing. This course will equip you with the essential knowledge and skillset that will make you a confident digital media marketer and take your career to the next level. This comprehensive content marketing - live video promotion online training course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this content marketing - live video promotion online training course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective content marketing practice and equip you with the essential skills, confidence and competence to assist you in the content marketing industry. You'll gain a solid understanding of the core competencies required to drive a successful career in content marketing. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for digital media marketer or for people who are aspiring to specialize in content marketing. Enroll in this content marketing - live video promotion online training course today and take the next step towards your personal and professional goals. Earn industry-recognized credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive content marketing - live video promotion online training course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this content marketing - live video promotion online training can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This content marketing - live video promotion online training course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This content marketing - live video promotion online training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This content marketing - live video promotion online training course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Study Plex Subscription Study plex also provides a subscription option that allows you unlimited access to more than 700+ CPD courses for learning. You only need to spend £79 to take advantage of this fantastic offer, and you'll get an unlimited subscription for a full year. Additionally, you can cancel your membership from your account at any time by getting in touch with our friendly and devoted customer care team. Visit our subscriptions page for more details if you're interested. Why you should train with Study Plex? At Study Plex, you will have the chance to build social, technical and personal skills through a combination of extensive subjects tailored according to your interest. Along with receiving comprehensive knowledge and transferable skills, there are even more reasons o be involved with us, which include: Incredible Customer Support: We offer active customer service in the form of live chat, which you can access 24/7 Expert Tutor Support: You'll have access to our devoted and dedicated tutor support with all of our courses whenever you need it. Price Justified by Quality: We ensure that you will have the best experience possible for the price you are paying for the course. Money-back Guarantee: We provide a money-back guarantee if you are not satisfied with the course's quality. There is a 14-day time limit on this option (according to the terms and conditions). Instalment Facility: If your course costs more than £50, you can pay in three instalments using the instalment option. Satisfaction Guarantee: Our courses are designed to meet your demands and expectations by all means. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Live Video Styles Live educational videos 1.1 00:04:00 Live interview videos 1.2 00:04:00 Live demo videos 1.3 00:04:00 Live video tours 1.4 00:04:00 Creating Live Video Content When to create live video 2.1 00:04:00 Different live video platforms 2.2 00:04:00 Preparing for your live video 2.3 00:03:00 Introductions and Conclusions in Your Live Video 2.4 00:05:00 Creating engagement during live videos 2.5 00:03:00 Promoting Your Live Video Building your live video audience 3.1 00:05:00 Sharing your live video 3.2 00:05:00 Repurposing your live video 3.3 00:04:00 Launching Video Live Tools for live video 4.1 00:04:00 Visuals for live video 4.2 00:04:00 Start creating live videos 4.3 00:01:00 Instagram Profile Setup and Orientation Tour The Instagram User Interface 1.1 00:06:00 Convert to an Instagram Professional Account 1.2 00:04:00 Optimizing Your Professional Instagram Profile 1.3 00:04:00 Optimizing uploads of photos and videos1.4 00:05:00 Modify Instagram Settings 1.5 00:04:00 Using Instagram on a Computer 1.6 00:02:00 Get Started with Marketing on Instagram Explore Models of Business Success 2.1 00:05:00 Built-in Tools for Marketing 2.2 00:04:00 Interact with the Community to Build Trust 2.3 00:05:00 Develop a Marketing strategy for Instagram Content Ideas and Strategies for Instagram 3.1 00:05:00 Create a unique style on Instagram 3.2 00:04:00 Research your competition on Instagram 3.3 00:04:00 Utilize Hashtags With a Posting Schedule 3.4 00:05:00 Implement Your Instagram Marketing Campaign Marketing with Instagram Stories 4.1 00:04:00 Marketing with Instagram Reels 4.2 00:04:00 Marketing With IGTV 4.3 00:05:00 Marketing With Live Video on Instagram 4.4 00:05:00 Using Instagram Shopping Posts 4.5 00:04:00 Content Marketing with Instagram Guides 4.6 00:04:00 Leveraging Instagram Paid ads 4.7 00:05:00 Optimize Your Marketing Strategy on Instagram Review Instagram Insights to Optimize Marketing Strategy 5.1 00:05:00 Run Polls and ask Questions on Instagram 5.2 00:05:00 Saving Instagram Stories as Story Highlights5.3 00:04:00 Embedding Instagram Photos into Websites 5.4 00:02:00 Useful Instagram Enhancement Platforms 5.5 00:05:00 Additional Resources 5.6 00:02:00 Welcome to the World of Marketing Where Short Video is King Modern Digital Marketing Strategies 1.1 00:06:00 The Role of Short-Form Video in Social Media Marketing 1.2 00:08:00 Techniques to Create Strong Short-form Video 1.3 00:08:00 Digging Deeper TikTok 1.4 00:08:00 Digging Deeper Instagram Reels 1.5 00:05:00 Effective Marketing Strategies for TikTok Videos Top Strategies for Creating Effective TikToks 2.1 00:08:00 Understanding the TikTok Algorithm 2.2 00:08:00 Using Hashtags Effectively 2.3 00:08:00 Capitalizing on Trends and Challenges 2.4 00:08:00 Leveraging Influencers 2.5 00:08:00 Creating ads 2.6 00:07:00 Using Other TikTok Tools and Techniques 2.7 00:07:00 Effective Marketing Strategies for Instagram reels Connections Between Reels and TikTok Strategies 3.1 00:07:00 Understanding the unique selling points of Instagram Reels.3.2 00:07:00 Implementing Your Social Strategy for TikTok and Reels 3.3 00:03:00 Key Elements of the Marketing Plan Understanding the Marketing Plan and Experiencing its Importance 1.1 00:05:00 Marketing Strategy Versus Marketing Plan 1.2 00:04:00 When Should We Prepare a Marketing Plan 1.3 00:04:00 We Move From Plan to Execution 1.4 00:05:00 How do You Position Your Brand in the Marketing Plan Research Competitors in Your Industry 2.1 00:07:00 Map The Target Market for Your Marketing Plan 2.2 00:05:00 Clearly Define Your Niche in The Marketing Plan 2.3 00:06:00 Find The Right Customer Demographics for Your Marketing Plan 2.4 00:05:00 SWOT Analysis for Your Marketing Plan 2.5 00:06:00 How do You best Set Your Marketing Goals Understanding keywords in The Marketing Plan 3.1 00:05:00 Measure Your Goals in Your Marketing Plan 3.2 00:06:00 Determine Your Budget in Your Marketing Plan 3.3 00:05:00 Define Team and Roles 3.4 00:05:00 Learn How to Implement and Update Your Marketing Plan Measure KPIs in your Marketing Plan 4.1 00:06:00 Prepare to Implement Your Marketing Plan 4.2 00:04:00 Social Media Scheduling Ideas for Your Marketing Plan 4.3 00:05:00 Track your Marketing Plan Progress With Your Team 4.4 00:05:00 Good Understanding of Content Content Means too Much 1.1 00:04:00 Content is more than all blogs and articles 1.2 00:02:00 Content is more than a cost understanding 1.3 00:02:00 Understand Content Marketing Understand content marketing 2.1 00:04:00 Where did this content marketing come from 2.2 00:07:00 What is the main purpose of content marketing 2.3 00:04:00 Advanced goals of content marketing 2.4 00:04:00 Details for Successful Content Marketing How to grow the niche content audience 3.1 00:04:00 Understanding a different brand perspective 3.2 00:04:00 Presenting content experiments 3.3 00:05:00 Actively understanding content 3.4 00:03:00 Developing a Successful Content Marketing Strategy Forget what you know 4.1 00:04:00 Choosing the right audience 4.2 00:04:00 Our competitive analysis priority 4.3 00:04:00 understand your right to win 4.4 00:03:00 How We Can Create and Source Effective Content Creating content on the customer journey 5.1 00:05:00 Source from anywhere 5.3 00:04:00 Making content very effective 5.4 00:04:00 Content operations that come to life 6.4 00:03:00 Grow Content Operations Choosing a content calendar 6.1 00:04:00 Understand content processes 6.2 00:04:00 Clarifying roles and responsibilities 6.3 00:05:00 Content operations that come to life 6.4 00:03:00 Create Advanced Intelligence for Content Choosing content marketing formats and channels 5.2 00:04:00 Selecting content KPIs 7.1 00:05:00 Monitoring content KPI data 7.2 00:05:00 Optimizing content performance regularly 7.3 00:06:00 Using Content Technology by Constantly Renewing it Finding content technology 8.1 00:03:00 Considering advanced content technology 8.2 00:04:00 Developing strategy for content technology 8.3 00:03:00 Seize Content Marketing Opportunities Scaling content marketing 9.1 00:03:00 Succeeding as a small business 9.2 00:03:00 Succeed as a large or corporate business 9.3 00:03:00 Story Basics How stories connect 1.1 00:05:00 Story types to grow 1.2 00:07:00 Good story qualities 1.3 00:07:00 Building a Story Finding your story 2.1 00:05:00 Your audience 2.2 00:04:00 Call to action 2.3 00:06:00 Telling a Story Story structure 3.1 00:06:00 Grabbing attention 3.2 00:05:00 Deep engagement 3 3 00:08:00 Growing community 3.4 00:04:00 Interactive stories 3.5 00:05:00 More More Material 4.1 00:03:00 Interview 4.2 00:03:00 Core values 4.3 00:03:00 Connect before convincing 4.4 00:03:00 Crowdfunding 4.5 00:03:00 How to start your story 4.6 00:03:00 Tell stories in person 4.7 00:03:00 Obtain Your Certificate Order Your Certificate 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Explore the art and science of Marketing Communications Excellence in our comprehensive course. Master communication theory, ethical practices, and consumer psychology to create impactful campaigns. Dive into the Marketing Communications Mix and learn strategies for reaching and engaging your audience effectively. Elevate your skills and stay ahead in the ever-evolving world of marketing. Join us now to enhance your communication prowess and drive success in the digital age!
This Digital Functional Skills Entry Level 3 Course will set you up with the relevant digital skills and knowledge and provide you with a competitive advantage in your career, making you stand out from all other applicants and employees. Course Highlights Course Type: Online Learning Accreditation: NCFE Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Assessment: Externally Graded and Verified | Center-Based Online or Online Remote Exam Guided Learning: 55 hours Access: 1 Year Access Certificate: Certificate upon completion of the official exam (hard copy) Tutor Support: Tutor Support Available Customer Support: 24/7 live chat available Digital Functional Skills Entry Level 3 - Online Course This course is governed by Ofqual, and accredited by NCFE, making it a nationally recognised credential that will improve your CV while helping you stand out from the rest of the applicants. Subject content of this course is based on theNational Standards for Digital Functional Skills to increase comparability across awarding organisations. This course will assist you in developing the skills needed to use electronic devices, manage and secure information, engage in online communication and transactions, use data protection tools, and edit a variety of digital media, including photographs, audio files, videos, etc. Upon successful completion of this course, you will be equipped with the required digital skills to operate confidently, effectively and independently in education, work and everyday life. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body On-Screen Exam in Centre Remote Online Exam – From Home Results NCFE Book within 24 Hours Book within 2 working days Get results in only 7 days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information. The new assessment and result dates by NCFE is: (Only applicable if you are attending the exam in between the following assessment date). Delivery mode: On-screen and RI Assessment date to and from: 23/09/2024 – 1/11/2024 Results release: 8/11/2024 (Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.) How This Course will work for you? Initial Assessment: Determines levels Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Develop underpinning knowledge and fill skill gaps identified Progress Check: Assesses progress at the end of the module You will get useful resources that are designed to improve your essential skills, knowledge and understanding of the digital knowledge required to pass the assessments. Our online learning portal is fully compatible with desktop, tablet and mobile devices and can be accessed from anywhere. Aims & Outcomes Develop a favourable attitude toward the usage of digital skills as well as increased confidence and fluency in their use Use your knowledge and abilities to accomplish tasks and activities in order to exhibit them Develop an appreciation of the importance of digital skills in the workplace and in regular day-to-day activities Recognise the value of digital skills in both the profession and in everyday life Acquire a foundation for further study, work, and life. Who should take this course? This Digital Functional Skills Entry Level 3 Course can be taken by: People of all ages (there is no age limit). Anyone willing to enhance their practical digital functional skills Anyone looking to meet the entry requirement of your desired university Anyone looking to secure an apprenticeship Anyone looking to improve their job outlook with an added expertise Entry Requirements Students or professionals of any age group hailing from any academic background can take this Digital Functional Skills Entry Level 3 Course to acquire practical skills in ICT; no prior knowledge, skills or qualifications are required to enrol. About Official Exam, Assessment Students are required to undergo a wide range of interactive online assessments and exams in between lectures and at the end of each module to evaluate the knowledge and skills that they are learning. These interactive assessment sessions measure the number of skills and knowledge that you are absorbing after the completion of each module and evaluate your potential to demonstrate these digital skills practically. You can also keep track of your score and progress at the end of the module. Towards the end of the Digital Functional Skills Entry Level 3 Course, you will be required to undergo an onscreen/online exam that is externally set and graded. You can take the online exam at the designated exam center or remotely. Some assessment components for the skills and knowledge to be evaluated under the Content Document must be conducted online and on screens utilising digital devices. The assessments will be pass/fail in line with the other Functional Skills qualifications. Contact us for more information. Learners who achieve this qualification could progress to: Digital Functional Skills Level 1 Qualification Course Curriculum 1. Using Devices and Handling Information • Features of a device refers to examples such as the interface required (keyboard or touchscreen) or how a device functions (hand-held, wearable or wireless connectivity). Uses of a device refers to examples such as for making a phone or video call, or sending emails while away from a desk. • Applications refers to those for desktop, laptop and mobile devices. • Applying system settings refers to examples such as changing screen brightness, changing speaker volume, or connecting to a Wi-Fi network at work or home. • Navigating online content refers to using menus, hyperlinks and browser navigation controls such as back and forward buttons or bookmarks. • Internet searches refers to a specific and clearly defined piece of information or content that might be required in a work or real-life context. 2. Creating and Editing • Using a suitable application refers to understanding terminology and concepts relating to documents and media and associated applications, such as word-processed or presentations, with an understanding of the purpose of different applications and typical uses. • Combining different types of information for a given purpose refers to using text, graphics and images in a work or real-life or context, such as creating a poster or presentation for colleagues. 3. Communicating • Online communications refers to short, simple texts using email or other messaging applications. Other digital content refers to graphics, images and videos. • A video call refers to a one-to-one communication via live video. 4. Transacting • An online form refers to a single page form used to enter information such as registering for or requesting a service, or making an online purchase. • Personal details refers to name, address, telephone number, email address and payment details. • Data validation refers to automatic computer checks to ensure that data is entered correctly, such as password requirements or key fields that cannot be left blank. • Verification checks refers to a check carried out to ensure the user has entered their details accurately, such as following a link in an email received when setting up an online account. 5. Being Safe and Responsible Online • Understanding the need to stay safe online refers to examples such as being aware of risks associated with clicking on unknown links or phishing emails, being aware of the evolving nature of such risks, or knowing that devices may be hacked resulting in personal data being compromised or stolen. • Authentication methods to access devices refers to examples such as strong passwords, fingerprint, facial or voice recognition. • Minimising the effects of physical stresses refers to examples such as using an adjustable chair, not being too close or too far away from the screen/device and keyboard or mouse. • Benefits of using security software refers to examples such as preventing, detecting or removing viruses, malware and other threats. Recognised Accreditation This Course is Accredited by NCFE and Regulated by OFQUAL This Course is accredited by NCFE and regulated by Ofqual which is a nationally recognised qualification that will add value to your CV. It is an approved subject by Department for Education (DfE) that provides a foundation for progression to employment and further technical education. Certificate of Achievement Upon successful passing of the official exam, you will be awarded an Ofqual regulated nationally recognised NCFE Digital Functional Skills qualification at Entry Level 3. FAQs Are there any prerequisites or eligibility criteria for taking the course? There are no prerequisites or eligibility criteria for taking this course. This certification is open to anyone who wants to enhance their digital skills and knowledge. When will I be able to access the course? You will be able to access the course as soon as you enroll. The course materials and resources will be available to you online 24/7, allowing you to study at your own pace and convenience. Is there any age limit for enrollment in this course? There is no age limit for enrollment in this course. Learners of all ages are welcome to join and benefit from the course materials and resources provided. What is the difference between NCFE and Edexcel? NCFE and Edexcel are both awarding bodies that provide qualifications, but there are some differences between them. NCFE is a national awarding organization in the UK, while Edexcel is a subsidiary of Pearson, a multinational education company. Additionally, NCFE focuses on vocational qualifications and skills-based learning, while Edexcel offers a wider range of academic and vocational qualifications. Can I access this course material offline, or do I need a continuous internet connection? To access the course material, you need internet access, and you won't be able to access it offline. If I encounter any technical issues, what kind of support is available? We have a very supportive and friendly customer support team, available for you to ask for any help or assistance with any technical issues you may encounter. They can be reached through email or phone, and will promptly address any concerns you have to ensure a smooth learning experience. Do I need to have any special software to access this course? No, you do not need any special software to access this course. All you need is a device with internet access and a web browser. The course materials are accessible online, making it convenient for you to learn from anywhere at any time. Do I need to visit the exam center for the exam, or can I give it from home? You can take the online exam at the designated exam center or remotely. What is the difference between DFSQ and Essential Digital Skills Qualifications (EDSQ)? The DFSQ qualification focuses specifically on digital skills for work, while the EDSQ qualification covers only the essential digital skills for everyday life. The Guided learning hours for DFSQ are 55 hours, and those for EDSQ are 50 hours. What will I learn in the Digital Functional Skills Entry Level 3 course? In the Digital Functional Skills Entry Level 3 course, you will learn foundational digital skills such as using basic digital devices, understanding file management, and communicating online. Additionally, you will gain knowledge on how to use common software applications and develop basic internet browsing skills.
Looking to get your foot firmly into the tech support field without the jargon overload? Our IT Helpdesk Administrator Training Course is crafted for those who want to understand what truly goes on behind the blinking lights and whirring fans of a support desk. This course breaks down the essential concepts, tools, and responsibilities of an IT helpdesk administrator in a clear and engaging way—minus the waffle. You’ll gain knowledge of system support, common troubleshooting methods, network basics, ticketing systems, and security essentials that make IT support tick, all without ever needing to leave your chair. Whether you're new to IT or aiming to brush up on support desk fundamentals, this course offers a solid route into the fast-paced world of user support. It keeps things grounded, relevant, and well-structured, so learners can confidently navigate the demands of IT queries, incident management, and remote assistance procedures. With straightforward guidance and a focus on real technical knowledge—not fluffy phrases—you’ll finish this course with your head screwed on the right way for the job. Learning Outcomes: Set up a virtual test lab to practise and improve your IT helpdesk skills. Install Windows OS with multiple media to ensure maximum efficiency. Troubleshoot system performance issues without the need for rebooting. Understand the basics of active directory server setup and introduction. Identify and resolve file system-related issues that may arise. Master useful tricks for system troubleshooting and Windows 11 command-line administration. Prepare Virtual Test Lab Installing Windows OS With Multiple Media7 lectures System Troubleshooting without Reboot6 lectures Optimise System Performance (Fix Slowness Issue) Active Directory Server Setup (Optional)8 lectures Active Directory Introduction File System Related Troubleshooting Useful Tricks for System Troubleshooting Windows 11 Command line Administration lectures How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path IT Helpdesk Administrator: £22,000 - £35,000 per year Systems Administrator: £25,000 - £45,000 per year Network Administrator: £20,000 - £45,000 per year Technical Support Specialist: £18,000 - £35,000 per year IT Support Analyst: £20,000 - £40,000 per year Helpdesk Support Technician: £18,000 - £30,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.
The Diploma in HR and Marketing (Recruitment & Retention) Course offers a deep dive into two crucial business functions: human resources and marketing. This course is designed for those looking to sharpen their ability to recruit the best talent and keep them engaged for the long term. Learn how to blend HR strategies with marketing techniques to create effective recruitment campaigns and retention strategies. Understand the importance of aligning brand messaging with recruitment practices and how the two can work together to build a strong, sustainable workforce. In today’s competitive job market, it’s not enough to just fill positions – it’s about finding the right people and keeping them happy. This course will guide you through modern HR techniques for recruitment, retention, and employee satisfaction, while seamlessly integrating marketing principles to make your efforts even more successful. With the knowledge gained, you'll be well-equipped to manage the talent lifecycle, develop strong employer branding, and create a workplace where both employees and employers flourish. Whether you're new to the field or looking to enhance your expertise, this course provides valuable insights without needing to step outside your office. Learning Outcomes of Recruitment, HR and marketing - Recruitment & Retention Learn Strategic HR and Marketing Policies Know the Details of HR and Marketing Operations Understand How to Use Marketing Tools Use of Social Media Marketing for Branding Get Knowledge of Hiring, Safe Recruitment, and Talent Hunting Key Features of HR and marketing - Recruitment & Retention Accredited by CPD Instant PDF certificate Fully online, interactive HR and Marketing course with audio voiceover Enrol now in this HR and Marketing - Recruitment & Retention course to excel! The Curriculum of HR and Marketing- Recruitment & Retention Course Module 01: Human Resource Management Module 02: Introduction to Safer Recruitment Training Module 03: Recruitment Methods Module 04: The UK Recruitment Legislation Module 05: Key Skills and Issues in Recruitment Module 06: Virtual Interviewing Module 07: Business operations Module 08: Organisational Studies Module 09: HR and marketing & Advertising Module 10: Fundamentals of Digital Marketing Module 11: LinkedIn Marketing Module 12: Facebook Marketing Module 13: E-Mail Marketing Module 14: Use of Social Networks Module 15: Talent Management and The Role of Recruiting Module 16: Attract and Hire the Best Talents Module 17: Job Analysis and Design Module 18: Final Thoughts and On-boarding Accreditation All of our courses included in this HR and Marketing (Recruitment and Retention) are fully CPD accredited. Certification Once you've successfully completed your Recruitment, HR and Marketing course, you will immediately be sent digital certificates for the bundle courses. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 3 Diploma in HR and Marketing - Recruitment and Retention course is suitable for anyone also interested in: CIPD HR practice HR Management Level 3 Certificate in Principles of Human Resource (HR) Practice (RQF) Human resources management Level 7 Diploma in Human Resource Management CIPD Level 7 Advanced Diploma in Human Resource Management Level 3 Certificate in Principles of Human Resource (HR) Practice (RQF) NCFE Level 3 Diploma in Skills for Business: Human Resources Requirements There are no formal requirements for this HR and Marketing - Recruitment courses to be enrolled. Career path HR Administration Assistant HR Administrator HR and Marketing Assistant HR Manager Recruitment Officer Marketing Manager Certificates Certificate of completion (HARDCOPY) Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. Certificate of completion (PDF) Digital certificate - Included