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Level 3 & 5 Endorsed Diploma | FREE QLS Hard Copy Certificate | FREE 5 CPD Courses | Lifetime Access

Coffee artistry is more than just brewing a cup; it's about mastering the craft to create stunning coffee experiences. In this Mastering Coffee Artistry course, you will explore the finer aspects of coffee making, from the basics of bean selection to the techniques used to create beautiful latte art. Whether you’re looking to refine your current skills or dive deeper into the world of coffee, this course offers everything you need to gain a deeper appreciation for the art behind every cup. Throughout the course, you'll learn the secrets of perfecting your brew and how to elevate your coffee-making skills to a whole new level. From understanding the intricacies of espresso to designing intricate latte art, this course covers it all. With easy-to-follow guidance, you’ll master the tools and techniques needed to create visually impressive and delicious drinks that captivate both the eye and the taste buds. Whether for personal enjoyment or to enhance your coffee expertise, this course will transform the way you see and make coffee. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Coffee Module 02: Coffee Beans Module 03: Coffee Roasting Module 04: Brewing Methods Module 05: Barista Skills and Techniques Module 06: The Classic Coffees Module 07: Mastering Latte Art Module 08: Coffee Menu Design and Trends Module 09: Working as a Professional Barista Learning Outcomes: Understand the coffee industry's rich history and origins. Gain in-depth knowledge of coffee bean varieties and their characteristics. Master the coffee roasting process, achieving optimal flavor profiles. Acquire expertise in various coffee brewing methods. Develop advanced barista skills and techniques for precision coffee preparation. Explore the world of classic and contemporary coffee offerings. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring baristas Coffee enthusiasts and connoisseurs Café owners and staff Hospitality professionals Individuals seeking a career in the coffee industry Those looking to enhance their coffee-related skills Career path Barista Café Manager Coffee Roaster Coffee Shop Owner Coffee Educator Hospitality Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Compliance and Risk Management in Enterprise Settings: In today's fast-paced business landscape, mastering both compliance and risk management is not just beneficial-it's critical. This course integrates Compliance Risk Management with Enterprise Risk Management, offering you a robust, holistic framework for mitigating risks and ensuring compliance across your organisation. Learning Outcomes: Grasp compliance's role in organisational sustainability. Implement effective compliance frameworks. Identify key laws for compliance. Formalise operational risk management policies. Understand the Compliance Management System (CMS) structure. Explore UK-specific Compliance Audits. Master risk management strategies. Learn about HMRC compliance checks. Study ISO 31000 and Enterprise Risk Management. Master the Enterprise Risk Management process. Know Operational Risk Management fundamentals. Master Environmental Risk Management. Develop a Risk Management Framework. Implement risk management in projects. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Let's have a look at some key modules: Structure of Compliance Management System (CMS): Implement an effective CMS to manage and identify risks for enhanced Compliance and Risk Management. Compliance Audit in England: Master the audit program and process, focusing on key guidelines and policies for Compliance and Risk Management. Compliance Risk: Recognize, classify, and understand various types of Compliance Risks for effective Compliance and Risk Management. Tax Compliance: Understand HMRC checks and post-check procedures for robust Tax Compliance and Risk Management. The ERM Process: Step by Step: Navigate the ERM process from strategy to oversight for comprehensive Compliance and Risk Management.

Managing health and safety isn’t just about paperwork and policies — it’s about keeping people safe, every day, in every workplace. The Certificate in Health and Safety Manager at QLS Level 3 brings together vital knowledge that covers workplace risks, accident prevention, and legal duties, helping you understand how to create safer environments without the waffle. This course is fully online, so you can study at your own pace from anywhere — whether you’re behind a desk or taking a lunch break. Health and safety roles are now more valued than ever across sectors such as construction, logistics, hospitality, and office-based settings. With regulations tightening and expectations rising, companies need people who understand the rules and know how to apply them properly. This course is a smart step if you’re aiming to move towards a health and safety management position or if you’re already in a supervisory role and want to sharpen your knowledge. Packed with essential insights, it focuses on helping you deal with everyday hazards and promote safer ways of working — without drowning in jargon. Let’s face it, fewer accidents mean fewer headaches — and that’s a win for everyone. Learning Outcomes Identify and mitigate manual handling hazards. Manage workplace incidents effectively. Address minor injuries with confidence. Understand and respond to electrical incidents. Implement robust fire safety measures. Design and execute fire evacuation procedures. Comprehend UK health and safety laws. Key Features FREE QLS-endorsed certificate 4 Free CPD Accredited Courses with Free e-Certificates CPD Accredited Hard Copy Certificates Fully online, interactive courses Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Courses Occupational Health and Safety Compliance and Risk Management Course Time Management in The Workplace First Aid at Work What Will You Learn from This Course? Navigating the realm of workplace safety can be daunting. This course breaks it down, offering clear insights into essential safety practices, from manual handling to legal compliance. Course Curriculum Module 1: Manual Handling Hazards and Injuries Discover the risks of manual handling. Learn injury prevention techniques. Module 2: Incident Management at Work Understand workplace incidents. Master effective response strategies. Module 3: Dealing with Minor Injuries at Workplace Identify common minor injuries. Gain skills to address them promptly. Module 4: Electrical Incidents Explore electrical safety. Learn to handle related incidents. Module 5: Measures of Fire Safety Grasp fire safety essentials. Implement preventive measures. Module 6: Understanding Fires Dive into the science of fires. Recognise different fire types. Module 7: Fire Emergency: Evacuation Procedures Understand fire emergencies. Master evacuation best practices. Module 8: The Fire Plan and Safety Arrangements Design effective fire plans. Ensure robust safety arrangements. Module 9: Controlling and Reducing the Risks Identify workplace risks. Learn strategies to minimise them. Module 10: Personal Emergency Evacuation Plans (PEEP) Craft personalised evacuation plans. Ensure individual safety during emergencies. Module 11: Call for an Emergency Recognise when to raise alarms. Learn emergency communication essentials. Module 12: Health and Safety at Work and the Laws Understand UK safety laws. Ensure workplace compliance. Certificate Once you've successfully completed your course, you will immediately be sent a CPD Accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order a FREE QLS-endorsed certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Office managers overseeing facility safety. Warehouse supervisors keen on injury prevention. New business owners prioritising staff welfare. School administrators ensuring pupil safety. Construction site managers. Event organisers focusing on crowd safety. Retail store managers maintaining safe environments. Factory floor supervisors. Requirements No formal requirements are needed to enrol in this course. Career path Health and Safety Officer in manufacturing. Site Safety Coordinator in construction. Fire Safety Advisor in public sectors. Risk Assessment Manager in logistics. Workplace Safety Consultant. Incident Response Coordinator in large enterprises. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. QLS Endorsed Certificate Hard copy certificate - Included

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Gain a fundamental knowledge of the MS PowerPoint 2016 environment and the ability to accomplish any complicated tasks individually by taking this PowerPoint 2016 Advanced course. This course will help you learn the multiple collaboration tools and explain the correct application and familiarise you with the basic principal features and functions of this useful program. You'll learn about reusing slides, creating slides from a Word outline, working with Excel data, use the power of Slide Masters, create custom themes, and design custom templates easily. In addition to that, learn to create compelling and influential presentations by adding text and objects, add slide transitions, and use advanced graphics features including SmartArt, and audio and video. Learn to use advanced presentation features including annotations, hyperlinks and action buttons, timings, recordings, and producing videos, and study advanced slideshow options. What Will I Learn? Collaborate in PowerPoint Work with Masters, Themes, and Templates Work with Animation and Transitions Work with Advanced Graphic and Media Features Use Advanced Presentation Features Work with Advanced Slide Show Options Requirements A basic understanding of PowerPoint. Introduction Introduction FREE 00:02:00 Collaborating in PowerPoint Reusing Slides from an Existing Presentation FREE 00:07:00 Creating Slides from a Word Outline 00:08:00 Using Excel Data in PowerPoint 00:11:00 Co-Authoring with PowerPoint 00:09:00 Using Comments 00:06:00 Comparing and Merging Presentations 00:07:00 Working with Masters, Themes, and Templates Understanding the Slide Master 00:05:00 Making Global Changes with the Master 00:06:00 Creating and Editing Layout Masters 00:12:00 Adding an Image to the Master 00:04:00 Adding Footers to Slides 00:05:00 Customizing and Saving a Theme 00:07:00 Creating a Template 00:08:00 Modifying Notes and Handout Masters 00:09:00 Working with Multiple Slide Masters 00:04:00 Working with Animation and Transitions Adding Animation 00:09:00 Customizing Animation Effect Options 00:05:00 Creating a Motion Path 00:05:00 Configuring Animation Timing and Start Options 00:09:00 Reordering and Copying Animation 00:07:00 Animating Bulleted Lists, Charts, and SmartArt 00:11:00 Adding Slide Transitions 00:06:00 Customizing Slide Transitions 00:05:00 Working with Advanced Graphic and Media Features Creating SmartArt 00:09:00 Working with SmartArt Text and Bullets 00:09:00 Customizing SmartArt 00:07:00 Inserting Audio 00:09:00 Configuring Audio Playback Options 00:09:00 Inserting Video 00:07:00 Configuring Video Playback Options 00:08:00 Customizing Video Style Options 00:07:00 Inserting a Screen Recording 00:04:00 Using Advanced Presentation Features Adding Hyperlinks 00:12:00 Using Action Buttons in PowerPoint 00:10:00 Creating a Custom Slide Show 00:06:00 Creating and Working with Sections 00:08:00 Working with Advanced Slide Show Options Adding Annotations to Slides 00:07:00 Working with Hidden Slides 00:04:00 Recording Slide Timings 00:06:00 Configuring a Self-Running Presentation 00:10:00 Creating a Video from a Presentation 00:05:00 Packaging a Presentation 00:06:00 Conclusion Course Recap 00:02:00 Course Certification

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In the UK, the demand for skilled professionals in Enterprise Resource Planning (ERP) is soaring as companies strive to stay ahead of the competition. Our ERP Diploma is tailored to equip you with the knowledge and expertise to navigate the intricate world of ERP systems, propelling your career to new heights. Through this comprehensive Enterprise Resource Planning (ERP) program, you'll embark on a transformative journey, exploring the intricacies of ERP implementation, integration, and optimization. Gain a deep understanding of critical business processes, from supply chain management to financial operations, and unlock the secrets to maximizing operational efficiency. Courses Are Included in this Enterprise Resource Planning (ERP) - CPD Certified Bundle: Course 01: Diploma in Enterprise Resource Planning (ERP) Course 02: Online Entrepreneurship Training Course 03: Business Productivity Training Course 04: Lean Process and Six Sigma Training Course Course 05: SAP Controlling (CO) - Product Costing S4HANA Course 06: Quality Management and Strategic Training - ISO 9001 Learning Objectives of Enterprise Resource Planning (ERP) Master enterprise resource planning systems implementation and optimization. Develop entrepreneurial mindset for business growth using ERP. Streamline processes and enhance productivity through ERP strategies. Apply Lean and Six Sigma methodologies for efficiency. Gain expertise in SAP product costing using S4HANA. Implement quality management systems aligned with ISO 9001 and much more... Why Choose Our Enterprise Resource Planning (ERP) Course? FREE Enterprise Resource Planning (ERP) certificate accredited Get a free student ID card with Enterprise Resource Planning (ERP) Training Get instant access to this Enterprise Resource Planning (ERP) course. Learn Enterprise Resource Planning (ERP) from anywhere in the world Enterprise Resource Planning (ERP) is affordable and simple to understand Enterprise Resource Planning (ERP) is an entirely online, interactive lesson with voiceover audio Lifetime access to the Enterprise Resource Planning (ERP) course materials Enterprise Resource Planning (ERP) comes with 24/7 tutor support So enrol now in this Enterprise Resource Planning (ERP) Today to advance your career! Start your learning journey straightaway with Enterprise Resource Planning (ERP) - CPD Certified! This Enterprise Resource Planning (ERP) curriculum has been designed by Enterprise Resource Planning (ERP) experts with years of experience behind them. The Enterprise Resource Planning (ERP) course is extremely dynamic and well-paced to help you understand Enterprise Resource Planning (ERP) with ease. You'll discover how to master the Enterprise Resource Planning (ERP) skill while exploring relevant and essential topics. Assessment Process of Enterprise Resource Planning (ERP) - CPD Certified Once you have completed all the courses in the Enterprise Resource Planning (ERP) bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Enterprise Resource Planning (ERP) - CPD Certified This Enterprise Resource Planning (ERP) - CPD Certified bundle is suitable for everyone. Requirements Enterprise Resource Planning (ERP) - CPD Certified You will not need any prior background or expertise to enrol in this Enterprise Resource Planning (ERP) - CPD Certified. Career path Enterprise Resource Planning (ERP) - CPD Certified This Enterprise Resource Planning (ERP) - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Do you dream of transforming wardrobes and boosting confidence? The UK's fashion industry thrives, with over £35 billion spent on clothing annually. Do you have an eye for style and an innate sense of aesthetics? Then, the world of fashion styling and image consulting awaits you! With the growing demand for skilled fashion stylists, there has never been a better time to turn your passion into a rewarding career. And now, you can do it all from the comfort of your own home with our online course! Courses Are Included in this Diploma of Fashion Stylist - CPD Certified Bundle: Course 01: Diploma in Fashion Stylist - CPD Certified Course 02: Complete Fashion & Beauty Course Course 03: Fashion Law Course 04: Fashion Store Assistant Course Course 05: Diploma in Fashion and Lifestyle Blogger Training Course 06: Maximising Personal Productivity Course Learning Outcomes of Diploma of Fashion Stylist Bundle: Master personal branding & build a powerful online presence. Craft captivating visuals & tell compelling fashion stories. Navigate the legal aspects of the fashion industry. Discover wardrobe revamping techniques & boost personal productivity. Gain insights into diverse fashion careers & find your niche. Build a network of industry professionals & launch your dream career. Why Choose Our Fashion Stylist Course? Get a free Fashion Stylist accredited certificate Get a free student ID card with Fashion Stylist Training Get instant access to this Fashion Stylist course. Learn Fashion Stylists from anywhere in the world Fashion Stylist is affordable and simple to understand Fashion Stylist is an entirely online, interactive lesson with voiceover audio Lifetime access to the Fashion Stylist course materials Fashion Stylist comes with 24/7 tutor support So enrol now in this Fashion Stylist today to advance your career! Diploma of Fashion Stylist Start your learning journey straightaway with a Diploma of Fashion Stylist - CPD Certified! This Fashion Stylist curriculum has been designed by Fashion Stylist experts with years of experience behind them. The Fashion Stylist course is extremely dynamic and well-paced to help you understand Fashion Stylist with ease. You'll discover how to master the Fashion Stylist skill while exploring relevant and essential topics. Assessment Process of Diploma of Fashion Stylist - CPD Certified Once you have completed all the courses in the Fashion Stylist bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Diploma of Fashion Stylist - CPD Certified This Diploma of Fashion Stylist - CPD Certified bundle is suitable for everyone. Requirements Diploma of Fashion Stylist - CPD Certified You will not need any prior background or expertise to enrol in this Diploma of Fashion Stylist - CPD Certified. Career path Diploma of Fashion Stylist - CPD Certified This Diploma of Fashion Stylist - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee.

Getting Started The OTHM Level 7 Diploma in Strategic Marketing aims to equip learners with the skills and knowledge required for effective marketing and branding strategies that can help organisations maintain their competitive edge. The course provides an integrated approach that combines theoretical concepts in marketing, branding, consumer behaviour, and digital communication management with practical activities. Upon completing the course, learners will have developed their strategic marketing management, branding, and consumer behaviour skills, enabling them to better implement their organisation's strategy. Key Benefits This qualification will bring you many vital benefits, such as;   Demonstrate an understanding of the practical value of these frameworks in a range of strategic business situations. Create frameworks for understanding and analysing strategic marketing processes in diverse organisational types, encountering different and changing marketing environments. Develop practical research and analytical capabilities in the market/driven strategy context, particularly in formulating value propositions in provider/customer relationships.   Key Highlights Would you like to pursue a career in marketing? Then, the OTHM Level 7 Diploma in Strategic Marketing mentoring practice offered by the School of Business and Technology London is the right solution for you. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our OTHM-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The OTHM Level 7 Diploma in Strategic Marketing can open many career pathways including, but not limited to: Chief Marketing Officer; Est. Salary £97659p.a Marketing Manager; Est. Salary £ 53,277p.a Marketing Coordinator; Est. Salary £ 39,109p.a About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Contemporary Issues and Principles of Marketing Reference No : Unit 1 - A/618/1614 Credit : 20 || TQT : 200 Hours This unit aims to teach learners to evaluate the impact of emerging marketing challenges and develop future marketing strategies using principles in different contexts. UNIT2- Consumer Behaviour & Market Communications Reference No : Unit 2 -F/618/1615 Credit : 20 || TQT : 200 Hours This unit aims to develop learners' theoretical and practical understanding of processes and factors that influence the consumer behaviour of individuals and organisations. UNIT3- Digital and Social Media Marketing Reference No : Unit 3 - J/618/1616 Credit : 20 || TQT : 200 Hours This module teaches learners a practical introduction to digital and social media technologies and how to use social media for branding and communication goals effectively. UNIT4- Contemporary Challenges and Strategic Marketing Reference No : Unit 4 - L/618/1617 Credit : 20 || TQT : 200 Hours The module provides a comprehensive examination of all the major components of marketing strategies marketing and their integration into organisations for continued success in a highly competitive market UNIT5- Strategic Brand Management Reference No : Unit 5 - R/618/1618 Credit : 20 || TQT : 200 Hours This unit aims to develop learner's understanding of the key principles that underpin managing brands and brand equity and how to do marketing from a branding perspective. UNIT6- Marketing Research Project Reference No : Unit 6 -Y/618/1619 Credit : 20 || TQT : 200 Hours This unit teaches research skills like proposal writing, literature review, data collection, questionnaire design, SPSS analysis, and qualitative data analysis. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.