Managing customer relationships isn’t just about keeping track of contacts – it’s about building trust, maintaining consistency, and ensuring every interaction adds value. This CPDQS Accredited CRM Bundle Course has been crafted to deliver a solid grasp of CRM systems and strategies, giving learners a clear, structured path to understand how businesses stay connected with customers while streamlining operations behind the scenes. From mastering the fundamentals to exploring system-based workflows and communication strategies, this course offers insight into what keeps modern CRM ticking. Whether you're aiming to sharpen your knowledge or simply keep up with the fast-moving pace of customer engagement, this bundle serves up just the right mix of clarity and detail – minus the fluff. Fully online and available to start at your own pace, it’s the kind of training that doesn’t chase trends but focuses on what works. Key Features of CRM Bundle CPD Accredited CRM Course Instant PDF certificate Fully online, interactive CRMcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this CRM Bundle course to excel! To become successful in your profession, you must have a specific set of CRM skills to succeed in today's competitive world. In this in-depth CRMtraining course, you will develop the most in-demand CRM skills to kickstart your career, as well as upgrade your existing knowledge & skills. CRM Curriculum Course 01: CRM - Customer Relationship Management Course 02: Public Relations Course 03: KYC: Customer Service Agent Course 04: Phone-Based Customer Service Course 05: Sales: Psychology of Customers Course 06: Level 2 Diploma in Customer Service Course 07: Equality, Diversity and Discrimination Course 08: AML & Financial Crime Prevention Course 09: Communication and Organisational Skills Course 10: Cross-Cultural Awareness Training Course 11: Sales Negotiation Skills Course 12: Psychology of Anxiety and Stress Course 13: Digital Product Management Course 14: Stakeholder Management Course 15: Corporate Risk And Crisis Management Course 16: Performance Management Course 17: Time Management in The Workplace Course 18: Team Management Course 19: Business Intelligence Analyst Course 20: Positive Psychology Accreditation This CRM bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your CRM course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about CRM basics. Requirements No prior degree or experience is required to enrol in this course. Career path This CRM Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
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In this bundle, you'll embark on a comprehensive learning journey covering a spectrum of healthcare aspects. With modules on Nursing Assistantship, End of Life Care, Care Planning, and more, you'll gain a deep theoretical understanding of the sector. Besides, our theoretical courses are delivered online, providing you with the freedom to learn at your own pace Don't wait! Register today for the Healthcare Assistant, Nursing Assistant & End of Life Care Planning bundle course and pave your way to a rewarding career in healthcare! Key Features of the Healthcare Assistant, Nursing Assistant & End of Life Care Planning - QLS Endorsed Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Healthcare Assistant, Nursing Assistant & End of Life Care Planning - QLS Endorsed bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Diploma in Healthcare Assistant at QLS Level 5 QLS Course 02: End of Life Care Course QLS Course 03: Care Planning and Record Keeping | Health & Safety Online Course 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Adult Nursing Training Course 02: Mental Health Nursing Diploma Course 03: Palliative Facilitator Course 04: Health and Social Care Management Course 05: Communication Skills in Health and Social Care In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Healthcare Assistant, Nursing Assistant & End of Life Care Planning - QLS Endorsed courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Healthcare Assistant, Nursing Assistant & End of Life Care Planning - QLS Endorsed Bundle: Grasp the core duties and skills required in the role of a Nursing Assistant. Gain insights into providing compassionate and effective End of Life Care. Understand the crucial aspects of Care Planning and Record Keeping. Acquire knowledge in Adult Nursing and Mental Health Nursing. Develop the necessary skills to work as a Palliative Facilitator. Understand the fundamentals of Health and Social Care Management. Learn effective Communication Skills in Health and Social Care. This all-in-one course compilation offers a deep dive into eight crucial healthcare aspects, aiming to provide you with a solid foundation and enhanced understanding of the field. You'll unlock a wealth of knowledge on the roles and responsibilities of a Nursing Assistant, the ins and outs of End of Life Care, and the essentials of Care Planning and Record Keeping. Furthermore, the courses on Adult Nursing Training, Mental Health Nursing, Palliative Facilitation, Health and Social Care Management, and Communication Skills in Health and Social Care will round off your learning experience. Equip yourself with this bundle, your key to a rewarding career in healthcare. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Nursing Assistants looking to broaden their knowledge and skills. Professionals working in healthcare who wish to advance their career. Individuals interested in End of Life Care and Care Planning. Anyone seeking to gain comprehensive insights into healthcare. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Career path Nursing Assistant - Salary Range: £17,000 - £23,000. End of Life Care Worker - Salary Range: £20,000 - £30,000. Care Planning Officer - Salary Range: £22,000 - £30,000. Adult Nurse - Salary Range: £24,000 - £35,000. Mental Health Nurse - Salary Range: £24,000 - £37,000. Palliative Facilitator - Salary Range: £25,000 - £40,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost
Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now The ability to take accurate Minutes at an important meeting or conference is an essential and underrated talent in any business. This popular Minute Taking Essentials Level 2 course will teach you how to listen and record issues effectively and boost your career potential. The extensive Minute Taking online learning modules provided explore the roles and responsibilities of a Minute-Taker in-depth and will take your capabilities to another level. You will learn how to utilise the latest software tools and recognise the level of detail that is expected for each meeting. Additionally, you will be given communication and confidence techniques that will enhance your career and reputation. Take this Minute Taking course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Courses are included in this 11 in 1 Minute Taking Bundle? Course 01: Minute Taking Essentials Level 2 Course 02: Online Meeting Management Course 03: Transcription Level 3 Course 04: Touch Typing Essentials Course 05: Speed Reading Course 06: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 07: Business Writing Course 08: MS Word Diploma Course 09: Document Control Course 10: Office Skills and Administration Management Diploma Course 11: Time Management How will I get my Certificate? After successfully completing the Minute Taking course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. This course curriculum has been designed by experts with years of experience behind them. The course is extremely dynamic and well-paced to help you understand with ease. You'll discover how to master the Minute Taking Training skill while exploring relevant and essential topics. Curriculum Course 01: Minute Taking Essentials Level 2 Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Minute Taking Training bundle. Requirements This Minute Taking Training course has been designed to be fully compatible with tablets and smartphones. Career path This comprehensive Minute Taking Bundle is ideal for anyone who wants to fast track their career in any of the following roles: Stenotype Operator Personal Assistants Secretary Journalists Reporters Certificates Certificate of completion Digital certificate - Included
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Dive into the dynamic world of English language teaching with our 120 Hours TEFL (TESOL) Masterclass Course. Tailored for those with a passion for language and communication, this expertly structured course blends academic insight with the essential tools required to confidently teach English to non-native speakers—whether abroad or online. With a strong emphasis on methodical planning, classroom theory, and linguistics, you’ll gain a strong foundation in the mechanics of teaching English as a foreign language. Ideal for aspiring teachers and language enthusiasts alike, this masterclass equips you with the theoretical knowledge needed to support learners of all backgrounds and levels. Whether you're looking to begin a new teaching journey or add value to your current role, this course offers a flexible and engaging learning experience designed to fit around your schedule. Study from anywhere, at your own pace, and gain internationally recognised certification that reflects your dedication and commitment to the art of teaching English. What Can You Expect? Master the fundamentals of English language teaching. Delve into advanced linguistics and pronunciation techniques. Learn innovative methods to teach grammar, vocabulary, and language skills. Gain practical experience in lesson planning and classroom management. Explore the latest technology and tools for effective language teaching. Key Features CPD UK Certified 120-hour TEFL (TESOL) Course The Quality Licence Scheme QLS Endorsed Free PDF Certificate Lifetime Access Fully Online TEFL (TESOL) Course Why Should You Choose our TEFL (TESOL) Masterclass course? Become a methodology maestro: Master the latest TEFL (TESOL) teaching approaches to transform even the most hesitant students into confident English speakers. Craft captivating lessons: Ditch the dry lectures and design interactive activities that keep your classroom buzzing. Effortless learning, on your terms: This 120-hour TEFL (TESOL) Masterclass is fully online and self-paced, so you can conquer your TEFL (TESOL) goals at your own convenience. Globally recognised certification: Upon completion, receive a TEFL (TESOL) certificate that opens doors to teaching opportunities worldwide. 20 Hours TEFL (TESOL) Masterclass Curriculum Details Module 1: Introduction to the English Language & Learning Module 2: Linguistics Module 3: English Pronunciation Module 4: Teaching Grammar and Vocabulary Module 5: Language Teaching Methodologies Module 6: Teaching Receptive Skills: Reading Module 7: Teaching Productive Skills: Writing Module 8: Teaching Receptive Skills: Listening Module 9: Teaching Productive Skills: Speaking Module 10: Lesson Planning Module 11: Use of Games and Activities Module 12: Technology in Second Language Teaching Learning Module 13: Classroom Management and Student Motivation Module 14: Teaching English Situational Approach Module 15: Professional Development and Employment The 120-Hour TEFL (TESOL) Masterclass is designed for individuals who are passionate about teaching English as a foreign language (TEFL) or teaching English to speakers of other languages (TESOL). CPD 150 CPD hours / points Accredited by The CPD Certification Service TEFL 120h Masterclass 2:19:49 1: Module 01 Preview 09:45 2: Module 02 14:00 PDF 3: Module 03 09:35 4: Module 04 11:04 5: Module 05 07:00 PDF 6: Module 06 08:48 7: Module 07 06:00 8: Module 08 07:26 9: Module 09 07:36 10: Module 10 10:17 11: Module 11 07:16 12: Module 12 08:00 PDF 13: Module 13 12:00 PDF 14: Module 14 09:36 15: Module 15 09:26 16: Leave a Review 01:00 PDF 17: Assignment 01:00 PDF Who is this course for? English Language (ESL) Instructors English Teacher TEFL/ TESOL Teacher Communicator Leading English TA EFL/ESL Teacher English Language Teacher Academic English Tutor Requirements This English Diploma course is open to all, with no formal entry requirements. Career path Completing this course can open up a range of career opportunities, including roles in education, publishing, and translation. English as a foreign language (EFL) teacher ( £14,000 to £35,000) English Language Teacher (average salary £30,000-£35,000) Copywriter (average salary £25,000-£35,000) Journalist (average salary £25,000-£45,000) Public Relations Specialist (average salary £30,000-£50,000) Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Getting Started The OTHM Level 6 Diploma in Information Technology equips learners with the essential knowledge and skills to progress in various organisational settings. This program is thoughtfully structured to transform each learner into a confident, analytical thinker with profound expertise in Information Technology. Additionally, it fosters the ability to quickly adapt to evolving situations, whether in junior or mid-management positions or as they strive to achieve more prominent managerial roles within their organisations or industries. Key Benefits Acquires a profound comprehension of Information Technology. Equips them with the agility to promptly adjust to evolving technological environments and industry demands. Provides avenues for advanced education, including pursuing advanced degrees or specialised certifications in Information Technology. Grasps contemporary networking technologies in IT. Key Highlights The Level 6 Diploma in Information Technology is well-suited for individuals who have already embarked on, or are considering a transition into, careers in both the private and public sectors. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exams. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials, as well as study guides developed by our qualified tutors, will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform, where you can access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications including real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform Supervision for all modules Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, offering students the opportunity to study at their convenience. Live Classes (for Blended Learning Students only). Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Relevant NQF/QCF/RQF Level 5 diploma or equivalent recognised qualification. Learners must be 18 years or older at the beginning of the course. Mature learners (over 21) with management experience. International students whose first language is not English will need to have a score of 5.5 or above in IELTS (International English Language Testing System). Progression Learners completing the OTHM Level 6 Diploma in Information Technology will allow progress to: OTHM Level 7 Diplomas or Will be eligible to gain direct entry into relevant Master's degree programmes or Directly into employment in an associated profession. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work projects more effectively, which will give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits. The certificate is achieved with 13 - 36 credits. The diploma is achieved with at least 37 credits. The OTHM Level 6 Diploma in Information Technology consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Advanced Computer Networks Reference No : R/617/3034 Credit : 20 || TQT : 200 The unit helps the learner to understand the basics concepts of networking in an IT industry. It also help the learner to achieve the knowledge of risk relating to organisation security. UNIT2- Advanced Data Analytics Reference No : R/617/3035 Credit : 20 || TQT : 200 The unit aim to get the knowledge of advanced data analytics. Learner must have some programming skills to perform the analytical tasks. UNIT3- Advanced Database Management Systems Reference No : D/617/3036 Credit : 20 || TQT : 200 The goal of this unit is to improve learners' comprehension and competence in advanced database systems and their management within a business or corporate context. Learners will acquire the ability to make informed choices about selecting vendor-based or open-source platforms for overseeing database systems. They will also be capable of constructing and planning a relational database management system (DBMS) for a client using open-source platforms. UNIT4- Computers, Society and Law Reference No : K/617/3038 Credit : 20 || TQT : 200 The objective of this unit is to bolster the learner's ability to tackle IT-related issues in the workplace that go beyond the immediate responsibilities of an Information Technology professional. This involves considerations of ethics, legal matters, and societal implications. It encompasses formal legal responsibilities and professional obligations within the field, as well as compliance with relevant codes of professional ethics UNIT5- Computing Projects Reference No : M/617/3039 Credit : 20 || TQT : 200 This unit encompasses two hands-on projects: • E-commerce solution development: Learners will gain an understanding of why businesses formulate E-commerce strategies and the essential components required to establish an E-commerce website in accordance with these strategies. They will also acquire the skills needed to construct an E-commerce solution. • Mobile Application Development: This project emphasises equipping learners with the capability to select appropriate APIs for a mobile application, whether it's their own choice or based on a provided scenario. Subsequently, they will test and document their work in line with the initial design specifications. UNIT6- Management Information Systems Reference No : H/617/3037 Credit : 20 || TQT : 200 In this unit, learners will enhance their comprehension and skills in managing information systems within organisational settings. They will delve into the use of systems to support essential business functions, facilitate business improvements, and enable organisations to operate with greater efficiency and competitiveness on a global level. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
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