16666 Manager courses

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever considered a career in law? According to industry data, the demand for skilled legal secretaries is on the rise, with an estimated growth rate of 5% annually over the next five years. If you're interested in a fast-paced and rewarding role that provides vital support to the legal system, then this comprehensive Legal Secretary training bundle is the perfect place to begin your journey. This comprehensive Diploma of Paralegal bundle equips you with the knowledge and skills to excel as a legal secretary. Master essential areas like UK employment law, contract management, and GDPR compliance. Develop practical skills in document control, financial investigation, and maintaining workplace confidentiality. Become a valuable asset in any legal practice. Our Legal Secretary Bundle contains 11 of our premium courses for one discounted price: Course 01: Legal Secretary at QLS Level 5 Course 02: Complete Paralegal Course Course 03: UK Employment Law Course 04: Contract Management Course Course 05: Compliance Management Course 06: GDPR Certificate Course 07: Workplace Confidentiality Course 08: Document Control Course 09: Finance: Financial Investigator Course 10: Anti-Money Laundering (AML) Training Course 11: Workplace Harassment Whether you're new to the legal field or seeking to upskill, this Diploma of Paralegal bundle empowers you to confidently navigate the exciting world of legal administration. Enrol today and take the first step towards a thriving career as a legal secretary. Learning Outcomes of Legal Secretary Understand key UK legal principles and their application in practice. Master the essentials of contract and compliance management. Gain expertise in GDPR and workplace confidentiality laws. Develop skills in document control and financial investigation. Learn effective anti-money laundering strategies and techniques. Address workplace harassment with confidence and professionalism. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Legal Secretary Training Get a free student ID card with Legal Secretary Training The Legal Secretary is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the Legal Secretary course materials The Legal Secretary comes with 24/7 tutor support Start your learning journey straightaway with our Paralegal bundle! *** Course Curriculum *** Course 01: Legal Secretary at QLS Level 5 Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters and much more... Course 02: Complete Paralegal Course Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters and much more... Course 03: UK Employment Law Module 01: Basic Of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination In The Workplace Module 09: Health & Safety At Work Module 10: Dismissal, Grievances And Employment Tribunals and much more... =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Diploma of Paralegal course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Diploma of Paralegal (Legal Secretary) bundle. This Diploma of Paralegal bundle is ideal for: Aspiring legal secretaries Current legal professionals Administrative staff Compliance officers Requirements You will not need any prior background or expertise to enrol in this Diploma of Paralegal bundle. Career path This Diploma of Paralegal bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Legal Secretary Paralegal Compliance Officer HR Manager Financial Investigator Document Controller Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this Paralegal bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Property Law at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Imagine stepping into a role that shapes the comfort and safety of environments across the UK. The housekeeping sector, critical to both hospitality and residential services, employs thousands who are dedicated to maintaining high standards of cleanliness. With the demand for skilled professionals on the rise, have you considered the multitude of skills and knowledge required to excel in this field? Throughout this Housekeeping Training diploma, you'll gain expertise in all aspects of professional housekeeping. Learn industry best practices for room upkeep, carpet cleaning, and oven maintenance. Essential courses cover infection prevention, spill management, and food safety, ensuring you prioritise hygiene and guest well-being. Master time management techniques to work efficiently and effectively. This Diploma in Housekeeping Training at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Courses are Included in This Bundle: Course 01: Housekeeping Diploma Course 02: British Cleaning Diploma Course 03: Housecleaning Training Course 04: Spill Management Training Course 05: Infection Prevention Training Course 06: Carpet Cleaning Course 07: Food Safety Course 08: Food Allergen, Food Safeguarding and Kitchen Management Course 09: Oven Cleaning Training Course Course 10: Personal Hygiene Course 11: Time Management Invest in your future with the Diploma in Housekeeping Training. Enrol today and take the first step towards a fulfilling career in housekeeping! Learning Outcomes of Housekeeping Training Acquire comprehensive knowledge of housekeeping and cleaning methodologies. Develop expertise in infection control and prevention strategies. Master the art of maintaining pristine pool conditions. Understand the importance of personal hygiene in professional settings. Gain proficiency in food safety and hygiene principles. Enhance awareness of electrical safety and fire risk assessment. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Housekeeping Training Get a free student ID card with Housekeeping Training Training program (£10 postal charge will be applicable for international delivery) The Housekeeping Training is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Housekeeping Training course materials The Housekeeping Training comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Housekeeping Diploma Introduction to Housekeeping Housekeeping Principles Understanding Staff Duties Cleaning in Housekeeping Inventory Control in Housekeeping Business Planning & Organising the Housekeeping Department Understanding Budgeting Carpet Maintenance Wall, Ceiling and Window Cleaning and Maintenance Staffing Training Standard Operational Procedures in Hotel Housekeeping Laundry Operation in Hotel Health and Safety in Housekeeping Course 02: British Cleaning Diploma Module 01: An Introduction To The Cleaning Job Module 02: The Diversity Of Cleaning Jobs Module 03: Cleaning Equipment, Products And Clothing Module 04: House Cleaning Module 05: Food Kitchen And Commercial Kitchen Cleaning Module 06: Bathrooms And Toilets Module 07: Office Cleaning Module 08: Cleaning External Surfaces And Areas Module 09: Dealing With Non-Routine Waste Module 10: Chemical Safety, Keyholding And Alarm Codes For Cleaners Module 11: Starting A Cleaning Business And Planning For It Module 12: Running The Business With Quality Service Module 13: Customer Satisfaction Module 14: Management Of Staff Module 15 Marketing, Advertising And Sales Module 16: Expansion Management Module 17: Business Insurance, Tax And Additional Equipment Course 03: Housecleaning Training Module 01: Introduction To House Cleaning Module 02: Cleaning Equipment And Ingredients Module 03: Cleaning The Kitchen Module 04: Cleaning The Bedroom And Livingroom Module 05: Bathroom Cleaning Module 06: Cleaning And Organising A Kid's Room Module 07: Cleaning Home Office Module 08: Cleaning Walls =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Newcomers to Housekeeping Career Changers Domestic Cleaners Hotel Housekeeping Staff Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Housekeeper Supervisor Manager Business Owner Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Housekeeping Training at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Flash Sale On | Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift | 11-in-1 Premium Bundle | CPD QS Certified | 115 CPD Points | Lifetime Access | Enrol Today

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before. Welcome to your opportunity to elevate your skills with our CPD Certified Restaurant Hospitality and Management Diploma. The course offers an in-depth understanding of the operational and management aspects vital to run a successful restaurant. Transform your passion for food and hospitality into an impressive career with our comprehensive guide to Restaurant Hospitality and Management. This course introduces you to the dynamic world of Restaurant Hospitality and Management, covering topics such as customer service, operational management, staff handling, and much more. Designed to help you build a solid foundation, this course paves the way to a flourishing career in Restaurant Hospitality and Management. Don't just dream of owning or managing a successful restaurant, equip yourself with the knowledge to make it a reality. Unleash your potential, understand what it takes to create memorable dining experiences, and lead a team to excellence. Embark on your journey towards a fulfilling career with our Restaurant Hospitality and Management Diploma today. Courses Are Included in this Restaurant Hospitality and Management Diploma - CPD Certified Bundle: Course 01: Restaurant Management Course Course 02: Catering Management Course 03: Professional Waiter Diploma Course 04: HACCP Food Safety Levels 1 and 2 Course 05: Hospitality Management & Concierge Learning Objectives Understand the fundamental aspects of Restaurant Hospitality and Management, including front and back-of-house operations. Learn the nuances of effective customer service in the restaurant industry to create memorable dining experiences. Gain knowledge about staff handling and team management, vital for smooth Restaurant Hospitality and Management operations. Familiarise with financial aspects of Restaurant Hospitality and Management, including budgeting, cost control, and revenue management. Understand the importance and implementation of hygiene and safety regulations in a restaurant setting. Develop skills to effectively deal with challenges and changes in the restaurant industry, reinforcing robust Restaurant Hospitality and Management. Why Choose Our Restaurant Hospitality and Management Course? FREE Restaurant Hospitality and Management certificate accredited by CPD QS Get a free student ID card with Restaurant Hospitality and Management Training Restaurant Hospitality and Management is affordable and simple to understand Restaurant Hospitality and Management is an entirely online, interactive lesson with voiceover audio Lifetime access to the Restaurant Hospitality and Management course materials Restaurant Hospitality and Management comes with 24/7 tutor support So enrol now in this Restaurant Hospitality and Management Today to advance your career! Start your learning journey straightaway ! This Restaurant Hospitality and Management curriculum has been designed by Restaurant Hospitality and Management experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Restaurant Hospitality and Management with ease. You'll discover how to master the Restaurant Hospitality and Management skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Restaurant Hospitality and Management bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Restaurant Hospitality and Management Diploma - CPD Certified bundle is suitable for everyone. Requirements You will not need any prior background or expertise to enrol in this Restaurant Hospitality and Management Diploma - CPD Certified. Career path This Restaurant Hospitality and Management Diploma - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage as a Restaurant manager Certificates Certificate Of Completion Digital certificate - £10 Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

The course aim to unlock the secrets of bond, forward and futures analysis to maximize your investment potential. After the successful completion of the course, you will be able to learn about the following; Understand the fundamentals of bond market analysis, including the different types of bonds and their characteristics. Learn about the advantages and disadvantages of investing in bonds, and how to assess whether they are the right investment option for you. Gain an in-depth knowledge of the various classifications of bonds, such as government, corporate, and municipal bonds, and how they differ from each other. Discover the importance of macro-level analysis in bond investment, including factors such as interest rates, inflation, and economic indicators. Learn about the concept of options and futures, and the role they play in financial markets and investment strategies. Understand the concept and uses of swaps, including interest rate swaps and currency swaps, and how they can be used to manage risk and optimize investment returns. This course is designed to provide a comprehensive understanding of bond market analysis, classification, and macro-level analysis. You will learn about the advantages and disadvantages of investing in bonds, the different types and their characteristics, and how to assess whether they are the right investment option for you. In addition, you will learn about options and futures and their role in financial markets and investment strategies. You will also understand the concept and uses of swaps, including interest rate swaps and currency swaps, and how they can be used to manage risk and optimize investment returns. This course is suitable for finance professionals, investment analysts, and anyone who wants to enhance their understanding of bond market analysis and investment strategies. The course aim to unlock the secrets of bond, forward and futures analysis to maximize your investment potential. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Analysis of Bonds, Forward and Futures Self-paced pre-recorded learning content on this topic. Analysis of Bonds, Forward and Futures Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Financial analysts Investment bankers Portfolio managers Financial advisors Risk managers Bond traders Corporate treasurers Fixed income analysts Wealth managers Pension fund managers Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 course. Due to DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 course. This DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 course: Introduction Setup Maven Environment on Windows Maven Goals, Repositories Maven on Linux Maven in DevOps workflow Additional Resources SonarQube Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 No prior background or expertise is required. Career path The DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in DevOps Fundementals: Maven and SonarQube for Engineers at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Systems Administrators and Engineers Technical Solutions Architects Systems Integrators Channel Partners Value-Added Resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand the B-Series and C-Series product line similarities and differences Describe the Intersight support for C-Series standalone and UCS managed architectures Describe Cisco Intersight and how it can be used to manage UCS and Hyperflex Understand the process for upgrading B-Series and C-Series Firmware with UCSM and Intersight Administering service profiles, pools, and policies with UCSM and Intersight Understanding RBAC with Active Directory integration Administering backup and restores in UCS Manager Learn and discuss the various management tools for Cisco UCS including Intersight Perform basic troubleshooting of B-Series and C-Series in normal operations with UCSM and Intersight Describe how to get started with Intersight programmability DCUCAI, Administering Cisco Data Center Unified Computing System with Intersight is a 3-day instructor-led course. In this Cisco UCS server training course, you will become experienced with the administration and troubleshooting of Cisco Unified Computing System (UCS) B-Series and C-Series servers including using Cisco Intersight for UCS management. This custom-built Cisco UCS training class was developed by NterOne using the best lessons from all available Cisco server courses to maximize the learning experience for individuals who want to focus on day-to-day administration using Cisco UCS Manager or Intersight as the primary interface. Using real-world scenarios and examples, this Cisco training course will explore all the components of the UCS B-Series and C-Series solutions from a day-to-day administrative point of view. Learn C-Series standalone, C-Series under UCS Manager, B-Series administration, troubleshooting, and management tools used to support basic UCS and multi-cluster support with UCS Central, as well as using Cisco Intersight for UCS and Hyperflex operations and management. Module 1: UCS Infrastructure Components with Intersight Cisco UCS Product Line, Use Cases, and Components Introducing Cisco Intersight Describing Cisco UCS C-Series Servers Module 2: Administering Cisco UCS with Intersight Managing Virtual Resources Configuring Compute Node LAN Connectivity Configuring Compute Node SAN Connectivity Creating Identity and Resource Pools Creating Service Profiles Creating Service Profile Templates and Cloning Service Profiles Managing Service Profiles Troubleshooting Cisco UCS B-Series Configuration Troubleshooting Cisco UCS B-Series Operation Backing Up & Restoring the Cisco UCS Manager Database Managing and Upgrading Cisco UCS B-Series Firmware Module 3: Administering UCS Management Tools with Intersight Describing Cisco UCS User Interfaces Exploring Intersight User Interfaces Describing Cisco UCS Management Framework & Features Describing Cisco UCS Hyperflex Getting Started with Intersight Programmability Lab Outline: Labs are designed to assure learners a whole practical experience, through the following practical activities: Connecting to the Lab Environment Explore the Cisco UCS GUI and CLI Environment Explore the Cisco Intersight Dashboard and claim devices Create Users, Groups, Roles and Organizations in Intersight Provision Identity and Resource Pools in UCSM Provision Mobile Service Profiles from Updating Templates Backup and Restore Cisco UCS Manager Database Objects Configure Logging in Cisco Intersight Create LAN and SAN Network Policies in Intersight Build a Server Profile and deploy to a UCS blade from Intersight Using Intersight to upgrade Firmware Install an OS from Intersight Using Rest API to Query UCSM Objects in Intersight

Unlock the Door to Exceptional Service! The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans. Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star. This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service. You will Learn The Following Things: Grasp the critical role customer service plays in business success. Cultivate a helping mindset to deliver concierge-level service. Implement the 5 Tenets of TQM for lasting customer satisfaction. Avoid the pitfalls of the ten deadly customer service sins. Maximise customer retention and boost your bottom line. Master the art of dealing with even the most challenging customers. Deliver exceptional phone service that leaves a lasting impression. Understand your customers' motivations and drive sales success. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Customer Service - Representative course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Aspiring customer service professionals seeking a career boost. Individuals are looking to refine their existing skills. Business owners and managers who want to empower their teams. Anyone passionate about creating exceptional customer experiences. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Customer Service Advisor: £18K to £28K/year. Customer Service Supervisor: £22K to £32K/year. Account Manager: £26K to £38K/year. Sales Representative: £20K to £35K/year. Customer Success Manager: £30K to £45K/year. Course Curriculum Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 Mock Exam Mock Exam - Customer Service - Representative 00:20:00 Final Exam Final Exam - Customer Service - Representative 00:20:00

Join our classroom training course to gain expertise in ESG reporting frameworks and industry best practices. Take the first step towards success with EnergyEdge!

Duration 5 Days 30 CPD hours This course is intended for This course is designed for API developers. Overview Configure services in Cloud Manager for an on-premises installation of API Connect Create a catalog and Developer Portal Create consumer and provider organizations Create, test, and publish SOAP, REST, and GraphQL APIs Create message processing policies that transform API requests and responses Authorize client API requests with security definitions Enforce an OAuth flow with an OAuth 2.0 API security provider Perform advanced testing of APIs by using the Test tab and the Local Test Environment Define products and plans in API Manager Stage, publish, version, migrate, deprecate, and retire products and APIs Manage member roles and permissions in the Developer Portal Create an application and subscribe to a plan Review API analytics in the Developer Portal Review analytics dashboards and visualizations in API Manager Customize the Developer Portal This course teaches you how to configure a newly built API Connect 10 environment. You are taught how to configure a catalog with the gateway, portal, and analytics services and set up the environment for API development. You then define API interfaces according to the OpenAPI specification. You build SOAP and REST based APIs along with a GraphQL API. You assemble message processing policies and define client authorization schemes, such as OAuth 2.0, in the API definition. You verify the proper sequencing of policies in the assembly tester and further test your APIs in the new Test tab and Local Test Environment. After building and testing your APIs, you publish them and make them available on the Developer Portal. You manage all aspects of the provider organization in the API Manager user interface to create, publish, version, and retire API artifacts such as products, plans and APIs themselves. You also learn how to manage consumer organizations who use the APIs that are made available on the Developer Portal. You learn how to add members to the consumer organization that provides access to the APIs on the Developer Portal. You learn how the layout of the Developer Portal can be customized. Finally, you call the APIs on the secure gateway and you view the graphs and metrics of API usage. Course Outline Introduction to IBM API Connect V10 Exercise: Reviewing the API Connect development and runtime environments Managing catalogs and organizations Exercise: Managing catalogs and consumer organizations Defining APIs in API Manager Exercise: Defining an API that calls an existing SOAP service Defining a REST API in API Manager Exercise: Defining a REST API from a target service Assembling message processing policies Exercise: Assembling message processing policies Declaring client authorization requirements Creating an OAuth 2.0 provider Exercise: Implementing OAuth 2.0 security Testing and debugging APIs Exercise: Introduction to the Test tab Creating and testing a GraphQL API Exercise: Creating and testing a GraphQL API Testing an API in the Local Test Environment Exercise: Testing an API in the Local Test Environment Publishing and managing products and APIs Exercise: Define and publish an API product The product lifecycle Exercise: Subscribing and testing APIs in the Developer Portal Exercise: Managing and approving API Products Subscribing and testing APIs in the Developer Portal API Analytics Exercise: Calling an API on the gateway and monitoring API usage Customizing the Developer Portal Exercise: Customizing the Developer Portal Additional course details: Nexus Humans WD515G Create, Secure, and Publish APIs with IBM API Connect 10 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WD515G Create, Secure, and Publish APIs with IBM API Connect 10 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.