16443 Manager courses

Defining Corporate Priorities for Smarter Sustainability What does sustainability mean for your organization? During this session, Fulya Kocak will discuss varying levels of sustainability and define how they differ based on an organization's priorities. Using examples from the construction industry, Ms. Kocak will show participants - from project managers to Chief Executive Officers - how they can take action and apply smart strategies to further their company's sustainability goals. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Project Management and Developing Our Future Generations The growth of the project management industry over the past ten years has led to over 40% of developed countries' GDP being spent on new changes and deliveries. The pool of successful project managers has become smaller, and so a concept has gathered momentum: Introducing PM to students at an earlier age to allow them to better understand the importance of the behaviour and ethics needed for their own future careers. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Project Management and Developing Our Future Generations The growth of the project management industry over the past ten years has led to over 40% of developed countries' GDP being spent on new changes and deliveries. The pool of successful project managers has become smaller, and so a concept has gathered momentum: Introducing PM to students at an earlier age to allow them to better understand the importance of the behaviour and ethics needed for their own future careers. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Need to Focus on Business Benefits and Value For decades, project managers were trained to focus on the creation of the deliverables defined in the project's requirement, often with little regard for the expected business benefits and business value. This is now changing as companies have a better understanding of business benefits and value and are updating their methodologies and frameworks. Some frameworks, such as Agile and SCRUM, appear to do a better job identifying than traditional project management practices tracking and reporting business benefits and value. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Dynamic Stakeholder Engagement Stakeholder engagement is one of the most important success criteria of any project or change initiative, yet it is often subsidiary to other processes or Participantd downward to managers and staff. Worse yet, it can be set up as a step-by-step, mechanical or uni-directional push communication process. Engaging stakeholders is a planned and highly adaptive organic process that seeks to touch each individual impacted by the change. Successful stakeholder engagement guides individuals to find and communicate their own motivation, embrace the change, and carry it forward. It is that dynamic that causes the change to happen and progress. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Project Management: The Intentional Profession 'To be is to do.' Project managers focus on the tools, techniques and effort it takes to 'do' well and deliver the change that mission demands. But we can also choose to 'do good,' and that is what providing our skills as pro bono services to our communities is all about. Like PMs, service-oriented Non-Profit Organizations struggle to deliver community services in a resource-constrained environment. PMs have mastered the skills needed to make things happen in these environments. With the 2015 Project Management Day of Service (PMDoS), two executives organized roughly 400 PMs to assist NPOs in defining and scoping nearly 100 projects - in one day! That is intent. That is engagement. That is meaningful project management. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Project Management: The Intentional Profession 'To be is to do.' Project managers focus on the tools, techniques and effort it takes to 'do' well and deliver the change that mission demands. But we can also choose to 'do good,' and that is what providing our skills as pro bono services to our communities is all about. Like PMs, service-oriented Non-Profit Organizations struggle to deliver community services in a resource-constrained environment. PMs have mastered the skills needed to make things happen in these environments. With the 2015 Project Management Day of Service (PMDoS), two executives organized roughly 400 PMs to assist NPOs in defining and scoping nearly 100 projects - in one day! That is intent. That is engagement. That is meaningful project management. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

AI in Project Management: The Next Generation of Project Decision Making Project managers need to make critical project decisions on a daily basis. They are confronted with increasing complexities, high ambiguity and the need to process an exponentially growing amount of data and information in order to make informed and good decisions. This leads to an increasing risk of project failure - meanwhile, the project management industry is already challenged with ongoing low project success rates, caused by often massive failures of projects. Project Data Analytics and Artificial Intelligence (AI) are expected to fill the gap by providing analytical and unbiased capabilities that go beyond human possibilities, towards a data-driven and fact-based decision-making approach. While there is little doubt that AI as a trending technology will disrupt the project management practice and augment today's project management capabilities, AI cannot be seen as just another new tool to make project management more effective. Rather, AI will act as a complement to human intelligence, requiring a collaborative approach and, accordingly, a significant change in project culture and peoples' mindset. Today's project decisions are usually driven by human intuition, experience, leadership, and often do not follow any rational logic. Project decision-makers will be required to abandon such an approach and shift to a data-driven, decision-making approach. This session will provide an overview of the expected changes from AI-driven project management, the resulting impact on project decision making and changes in project culture, and what actions can be taken by project professionals to match their beliefs and behaviours with the new project culture. Learning goals: Gain insights into how AI for project management will significantly change decision-making in projects Gain an understanding of how to transition to a new AI-powered project culture

About Course Unlock key insights with our comprehensive guide to market research - propel your business towards unprecedented growth Our immersive online course on Market Research provides a comprehensive exploration into the intricate art and science of understanding consumer behaviour, trends, and market dynamics. Do you want to grow your business and take it to new heights? Achieving sustainable growth requires a deep understanding of your target audience and a keen awareness of industry trends. This marketing course equips you with the knowledge and skills required to understand your target customers and their needs. We start with a brief history and definition of 'market research' before we lay out the six steps of the market research process. This course examines the classifications of market research and explains how to identify research problems to set up the market research process. We show you how to develop and design a market research approach. We also trace the relationship between market problems and research design by distinguishing between exploratory, descriptive and causal research. The course goes over data analysis techniques and discusses how to deliver effective presentations of research findings to facilitate analysis and discussion. We cover qualitative and quantitative market research methods and provide examples to help you with questionnaire design with examples of open- and closed-end questions. We demonstrate data analysis techniques to help you leverage your research findings to make better business decisions. Finally, the course explains how to communicate research results while adhering to market research ethics. This course has no prerequisites and suits anyone interested in business and marketing. It is particularly useful for small business owners, entrepreneurs and marketers and helps you to create focused marketing campaigns that connect with your audience to boost customer engagement, brand loyalty and business success. Sign up to learn how to conduct market research that lets you understand consumer behaviour, spot gaps in the market and grow your business. Whether you're a budding marketer, a business owner, or a student of the commerce field, this course offers a comprehensive and practical guide to mastering market research. Enroll now to gain the knowledge and skills that can help shape business strategies, influence product development, and drive business success. What Will You Learn? Discuss the importance of market research in supporting marketing decision-making Identify the factors that influence the decision to conduct market research Outline the key components of a market research proposal Discuss the significance of problem identification in marketing research Analyse the key characteristics and advantages of qualitative research Recognise the factors that affect the sample size and accuracy in quantitative research Identify the key components and goals of a questionnaire Explain the importance of data validation and quality control Summarise the significance of the report and presentation as key components of marketing research Discuss the ethical principles of research methodology and the importance of integrity in market research Course Content Introduction to Market Research Introduction to Market Research The Market Research Process The Market Research Process Market Research Design Market Research Design Defining the Problem & Developing Research Approach Defining the Problem & Developing Research Approach Qualitative Market Research Qualitative Market Research Quantitative Market Research Quantitative Market Research Questionnaire Design Questionnaire Design Data Analysis Data Analysis Communicating Research Results Communicating Research Results Research Ethics Research Ethics Conclusion Conclusion A course by Xpert Learning Audience Marketers Current and aspiring product managers Business executives Consultants Entrepreneurs

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! In today's fast-paced and customer-centric business landscape, the demand for highly skilled and empathetic Customer Service Professionals is at an all-time high. Businesses across industries understand that providing exceptional customer experiences is crucial for building brand loyalty, attracting new customers, and ensuring long-term success. Therefore, the role of Customer Service Professionals has evolved into a pivotal position within companies of all sizes. Our comprehensive online course, the Diploma of Customer Service & KYC, is designed to equip you with the skills and knowledge needed to thrive in the dynamic world of customer support. This Diploma in Customer Service Training at QLS Level 4 course is Endorsed by The Quality Licence Scheme Accredited by CPD QS (150 CPD points Why Prefer This Customer Service Coordinator Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS Get a free student ID card with our Customer Service Course Get instant access to this Customer Service course. Learn Customer Service essentials from anywhere in the world Our Customer Service course is affordable and simple to understand Customer Service is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Service course materials Customer Service comes with 24/7 tutor support *** Course Curriculum of Customer Service*** Here is the curriculum breakdown of the Customer Service Coordinator course: Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Data Analysis in CRM Deepening Customer Relationship Handling Customer Complaints Aspects of Phone Etiquette Introduction to KYC Customer Due Diligence Assessment Process of Customer Service After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Customer Service Coordinator Training at QLS Level 4 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Thiscourse is suitable for anyone aspiring to start a career in the relevant field; Also for those who are interested to enrol in further: Certificate in Know Your Customer & Customer Due Diligence Level 1 Award in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service (VRQ) Level 2 Certificate in Principles of Customer Service Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD QS Accredited Certificate Digital certificate - £10 Diploma in Customer Services Coordinator Training at QLS Level 4 Hard copy certificate - £99 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Customer Services Coordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD QS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)