16451 Manager courses

The foundation course is designed for basic knowledge of a quality management system based on ISO 9001:2015 for all types of learners working in any industry or sector. This course gives knowledge on background of ISO 9001, principals of QMS, and discuss the requirements of each clause in general. Attendees of this course will be having complete knowledge of ISO 9001 which will, of course, help the organization to improve their quality management system with contribution of each employee. We have developed this course in simple English to make understanding easy and consistent for all. This course will help to fulfill requirements of certification body Who should attend this? This course is highly recommended to be attended by each employee including Top Management, Managers, Supervisors and workers of an organization who is implementing ISO 9001:2015. Certificate Validity: Not applicable Language of Training: English

Protection of environment is responsibility of everyone. The foundation course is designed for basic knowledge of an environmental management system based on ISO 14001:2015 for all types of learners working in any industry or sector. This course gives knowledge on background of ISO 14001, and discuss the requirements of each clause in general. Attendees of this course will be having complete knowledge of ISO 14001 which will, of course, help the organization to improve their environmental management system with contribution of each employee. We have developed this course in simple English to make understanding easy and consistent for all. This course will help to fulfill requirements of certification body. Who should attend this? This course is highly recommended to be attended by each employee including Top Management, Managers, Supervisors and workers of an organization who is implementing ISO 14001:2015. Certificate Validity: Life time Language of Course: English

The foundation course is designed for basic knowledge of a HACCP for all types of learners working in any industry or sector in food chain. HACCP is known as one of the best and most reliable practice to get confidence for food safety. This course gives knowledge on background of HACCP, principals of HACCP, and discuss the requirements in general. Attendees of this course will be having complete knowledge of HACCP which will, of course, help the organization to improve their food safety management system with contribution of each employee. We have developed this course in simple English to make understanding easy and consistent for all. This course will also help to fulfill requirements of certification body. Who should attend this? This course is highly recommended to be attended by each employee including Top Management, Managers, Supervisors and workers of an organization who is implementing HACCP. Certificate Validity: Life time Language of Course: English

Providing safe work place is responsibility management and keeping it safe for all is responsibility of everyone. The foundation course is designed for basic knowledge of an occupational health and safety management system based on ISO 45001:2018 for all types of learners working in any industry or sector. This course gives knowledge on background of ISO 45001, and discuss the requirements of each clause in general. Attendees of this course will be having complete knowledge of ISO 45001 which will, of course, help the organization to improve their occupational health and safety management system with contribution of each employee. We have developed this course in simple English to make understanding easy and consistent for all. This course will help to fulfill requirements of certification body. Who should attend this? This course is highly recommended to be attended by each employee including Top Management, Managers, Supervisors and workers of an organization who is implementing ISO 45001:2018. Certificate Validity: Life time Language of Course: English

Food safety is essential for all, and it cannot be ensured until all food handlers in any step of food chain are not aware of food safety requirements. The foundation course is designed for basic knowledge of a food safety management system based on ISO 22000:2018 for all types of learners working in any type of food related establishment. This course gives knowledge on background of ISO 22000, Principles of FSMS, and discuss the requirements of each clause in general. Attendees of this course will be having complete knowledge of ISO 22000 which will, of course, help the organization to improve their food safety management system with contribution of each employee. We have developed this course in simple English to make understanding easy and consistent for all. This course will help to fulfill requirements of certification body. Who should attend this? This course is highly recommended to be attended by each employee including Top Management, Managers, Supervisors and workers of a food related establishment who is concerned about Food Safety Management system and implementing ISO 22000:2018. Certificate Validity: Life time Language of Course: English

Duration 2 Days 12 CPD hours This course is intended for A Dynamics 365 for Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. Overview This course provides the practical knowledge to Navigate and efficiently use search, filtering and queries Use operational workspaces Work with Business Document Management Work with record templates Integrate Power BI with Dynamics 365 Finance and Operations apps Personalize workspaces Run and analyze security reports Create and use workflow for approval Work with Organization Hierarchy and its purposes. How to use personalization feature Use Data Management workspace Create and use and entity templates Import and export data and manage data by using Office Integration Dynamics 365 Finance and Operations apps include, but are not limited to, Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Supply Chain Management, Manufacturing. This foundational course provides students with the important first steps in automating and modernizing both global financial and supply chain operations. USE COMMON FUNCTIONALITY AND IMPLEMENTATION TOOLS Introduction Identify and use common Dynamics 365 Finance and Operations apps features and functionality Describe use cases for Power Platform apps and services Module Summary CONFIGURE SECURITY, PROCESSES, AND OPTIONS Introduction Implement security Design and create workflows Configure Organization administration features Configure System administration features Module Summary MANAGE DYNAMICS 365 FINANCE AND OPERATION DATA Introduction Manage data in Dynamics 365 Finance and Operations apps Plan a migration strategy Prepare data for migration and migrate data Module Summary VALIDATE AND SUPPORT THE SOLUTION Introduction Test solutions in Dynamics 365 Finance and Operations apps Implement Lifecycle Services tools Module Summary Additional course details: Nexus Humans MB-300T00 Microsoft Dynamics 365: Core Finance and Operations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-300T00 Microsoft Dynamics 365: Core Finance and Operations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers. Overview Identify the key components involved in Field Service Implementations. Define the products and services that will be delivered to customers. Determine which pricing options to use in specific scenarios. Determine which resources are required. Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals. Configure Field Service Introduction to configuring Field Service Defining products and services Defining tax codes Resource Scheduling Configuration Mapping and location information Configuring resource components Defining account preferences Defining and Configuring Bookable Resources Defining bookable resources Resource pools, crews and facilities Configure Incidents Creating an incident Using service tasks Inventory and Work Order Management Configure Field Service work orders Creating work orders Managing work orders Field Service Agreements Using Field Service agreements Set up bookings Set up invoices Inventory and Purchasing Manage customer assets Manage inventory Purchasing and returns Field Service Mobile Mobile client overview Install and deploy Field Service mobile projects Manage mobile projects Deploy the mobile client Universal Resource Scheduling URS overview and configuration Enabling entities for URS Customize entities for URS Managing Scheduling Options Using the schedule board Schedule items Rescheduling and substituting resources Crew and pool scheduling Customizing the Schedule Board Configure the board Create additional schedule boards Use views to enhance the schedule board Configuring schedule board queries and filters Working with requirement groups Advanced Scheduling Options Working with resource scheduling optimization Defining optimization goals Defining optimization scopes Defining optimization profiles Single resource scheduling Additional course details: Nexus Humans MB-240T00 Dynamics 365 for Field Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-240T00 Dynamics 365 for Field Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Elevate your career in the dynamic world of freight brokerage with our comprehensive course - 'Freight Broker Training: Expert Guidance for Freight Brokers.' Master the intricacies of regulatory compliance, freight operations, documentation, carrier selection, and marketing strategies. Gain practical skills in risk management and problem-solving. Whether you're a novice or seasoned professional, this course provides the expertise needed to thrive in the competitive freight industry. Unlock new opportunities and take your freight brokerage career to the next level with our expert-guided training.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

The Building Teams Virtually course is perfect for line managers and project leaders who wish to learn some effective team building strategies. It covers the key areas of managing and developing a team, from communication techniques to team building models. It also covers some of the challenges of team building and how to overcome them. Through this course, you will explore the complete team building process step-by-step. It will take you through the goals and objectives of working as a team, providing expert tips for new managers, as well as existing managers who want to develop their skill set. This course will teach you best practices that will take your leadership to the next level and build your confidence, covering both practical and theoretical knowledge that can be applied in a real-life context. This best selling Building Teams Virtually has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Building Teams Virtually is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Building Teams Virtually is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Building Teams Virtually is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Building Teams Virtually, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Building Teams Virtually will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Building Teams Virtually to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.