489 Manager courses in Nottingham

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

About this Training Course  This 3 full-day course covers the design of systems for natural gas handling and treatment from the wellhead to the gas processing plant to achieve marketable products that meet desired product specifications. This course will emphasize on field handling equipment and separation systems, dehydration, fluid measurement, sampling and analysis as well as introduction into reciprocating and centrifugal compressors. It will comprise interactive presentations including exercises/quizzes. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives At the end of the course, the participants will be able to describe and explain the following: Gas processing principles of dehydration (water removal) by absorption, adsorption, refrigeration and low temperature separation (JT effect) and basic associated equipment Gas processing in-depth by absorption using glycol and glycol proper (Pre- Cooling requirements, Dew Point control and related processes). Glycol regeneration including principles of stripping, DRIZO and Coldfinger. Process equipment involved for water removal by absorption. (Knock out drums; Contactor - absorber and internals, heat exchangers, re-boilers, pumps, filters and glycol storage). Principles of gas metering and types of meter (Measurement Units (MJ, BTU, nM3, scf and conversions). Typical gas contracts & sales specifications. Gas pipeline operations. Target Audience Production and processing personnel involved with natural gas and associated liquids to acquaint or reacquaint themselves with gas conditioning and processing unit operations. This course is for production operations engineers, operations field supervisors, facility engineers, process engineers, design engineers, operations personnel and others who select, design, install, evaluate or operate gas processing plants and related facilities. Course Level Intermediate Trainer Your expert course leader has more than 25 years of accumulated experience in the Oil & Gas Industry, particularly in LNG / Offshore LNG Industry as Project Manager (8 years) and Process Technology Design (12 years). From 2010 to 2012, he worked for TOTAL E&P as Manager of R&D activities related to LNG, FLNG, Gas Treatment and Safety Engineering. From 1992 to 2010, he worked for Technip, spending 12 years (1992 to 2004) in the Process and Technology Division, where he was the Principal Engineer on gas treatment and LNG projects such as Yemen LNG and Nigeria LNG. From 2004 to 2010, he was actively involved in the development of Technip Offshore LNG technologies as Project Manager - several patents filed, author or co-author of different publications on LNG transfer technologies. He has also been a member of: the Foreign Advisory Committee on the 2nd Trondheim Technology Gas Conference, Norway, 2-3 November 2011 the Steering Committee on the SPE Forum 'Economic and Sustainability Challenges in the Future Development of Sour Gas', Bali, Indonesia, 8-13 May 2011 The Technip 'Experts Network' as 'Main Expert - LNG' for several years He holds a 'summa cum laude' master's degree in Chemical Engineering from Rome University 'La apienza' (1992) and has been a member of the Italian Register of Engineers. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Overview This course will provide you with the skills and knowledge required by Non-Accounts Managers to understand Finance and Accounting processes they face in their daily work schedule. The main objective of this course is to highlight accounting, understand the framework of accounting, and stages of accounts and also to elaborate rules and principles of accounting. With a lot of Case studies and open discussions with live examples, participants will gain detailed knowledge to understand their company from a financial perspective and also to help manage financial matters. At the end of the course, you will learn how to apply financial techniques, understand financial reports and annual reports, the relationship between accounting and finance thereby gaining knowledge of the use of debits and credits and last but not least to identify limitations of financial statements.  At the end of this training course, participants will: Be able to Record Transactions in the Accounting System Understand the Format and Contents of Financial Statements Use Accounting Information to Interpret and Evaluate a Business Make Efficient and Profitable Decisions, based on Cost Information Apply Budgetary Control Techniques to ensure that Targets are Achieved

Are you a manager in Early Years? Do you need some new skills to help manage your teams and be the best you can be? Then have a look at what this course covers and get in touch to book. Week 1. Exploring the role of a Manager in Early Years. Characteristics of an effective manager. Exploring different Leadership Styles and identifying your own. Looking after your own wellbeing. Week 2. How to manage difficult Conversations Exploring different personality types. Developing resillience. 4 Step process for managing a difficult conversation. Week 3. Creating Connection & Belonging within your team The importance of Connecting with a Diverse team. How to create a culture of connection & belonging. An introduction to Leading with Emotional Intelligence. We deliver this session on a one to one virtual platform or face to face. We can deliver to small groups but please contact us separately for costings. This specific course is for training one person at a time.

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

PfMP® Exam Prep: In-House Training This is an intensive PfMP® Exam preparation course. This learning experience guides you through the multi-faceted discipline of portfolio management by focusing on the related technical, leadership, and business skills required to navigate it in the real world. First and foremost, this is an intensive PfMP® exam preparation course. Over the course, we go beyond exam prep to provide selected practice in applying key portfolio management skills, tools, and techniques. This learning experience guides you through the multi-faceted discipline of portfolio management by focusing on the related technical, leadership, and business skills required to navigate it in the real world. The journey zooms in and out between governance context and specific operational activities. The ultimate goal is practical application, with the bonus of certification along the way. What You Will Learn By the end of this program, you will be able to: Align and manage the portfolio, strategically, to satisfy organizational objectives and priorities, through benefit realization Articulate and emulate the role of a portfolio manager Apply the principles and skills of a portfolio manager to your real-world environment Study and prepare for the PfMP® Examination Apply for the certification, per the PMI PfMP Handbook and pass the initial panel review on your application Getting Started Course Overview Details of the PfMP® Certification process Foundation Concepts Projects, program, and portfolios A portfolio management process Strategy and value The role of the portfolio manager The role of key stakeholders Life cycle management The Portfolio Life Cycle Overview of Life Cycle Portfolio Management Information System (PMIS) Governance within the Portfolio Life Cycle Strategic Management Strategy concepts Supporting documentation and the strategic plan Planning and optimization Organizational risk appetite Managing strategic change Governance Management Overview and Guiding Principles The Concept of Governance Effective Design Factors Governance Roles Capacity and Capability Management Overview and Guiding Principles Capacity Management and Planning Supply and Demand (Management and Optimization) Organization Capabilities (Assessment and Development) Performance Management (Reporting, Analytics, and Balance) Stakeholder Engagement The Importance of Stakeholders Overview and Guiding Principles Definition and Identification Analysis and Planning Communications Approaches and Management Value Management Overview (Guiding Principles, Definition, and Components) Negotiating Expected Value Maximizing Value Assuring Value Realizing Value Measuring and Reporting Value A Look at Tools Risk Management Overview and Guiding Principles Portfolio Risk Planning Portfolio Risk Identification Portfolio Risk Assessment Portfolio Risk Response Examination Content Outline (ECO) Overview Structure Strategic Tasks Mapping Governance Tasks Mapping Performance Tasks Mapping Risk Tasks Mapping Communication Tasks Mapping List of Knowledge and Skills Exam Prep and Practice Overview Documenting experience Submitting the application Preparing to sit for the exam

Leadership and Management development, Leadership training, management training, Leadership development

About this Virtual Instructor Led Training (VILT) This Virtual Instructor Led Training (VILT) course is designed with the aim of showing the degree of integration necessary in developing an offshore petroleum discovery, from field appraisal to development. The 5 half-day VILT course gives a comprehensive account of the methodology, processes and techniques utilised in developing an offshore oil or gas discovery. Technically, integration of expected reservoir behavior, well planning and design, and facilities concepts and selection are exemplified through detailed case histories, group discussions and exercises. Commercial aspects related to overall project evaluation are also covered. Training Objectives Course participants will obtain a comprehensive understanding of key aspects of offshore field development, from appraisal through to development planning and leading up to sanction. The VILT course covers the three key elements: reservoirs, wells and facilities, and covers the integration of these with commercial aspects, and the required management aspects, including uncertainty and risk. Target Audience This VILT course is designed for project managers, field development and planning engineers, asset managers, petroleum engineers, reservoir engineers as well as field geoscientists and managers who have an interest in or are involved in field development feasibility and planning. In particular, this VILT course would be of interest to managers leading multidisciplinary and diverse functional teams. Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day. Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total). Trainer Trainer 1: Your first expert course leader is a specialist in reservoir engineering, field development planning and petroleum management. Having worked for over 40 years in the petroleum industry, his most recent full-time position was Chief Operating Officer and Project Director for AED Oil and East Puffin (2007-09) for the Puffin offshore development, Timor Sea. Prior to his academic career (2001-2006), commencing in 2001 as head of the new School of Petroleum Engineering and Management at the UA, he worked for 16 years for BHP Petroleum (now BHP Billiton), most recently as Chief Reservoir Engineer for their worldwide operations. Other positions with BHP Billiton involved mainly technical and project management, and general management positions, including member of the BHP Board. He was project manager (feasibility) for two FPSO projects, the Skua and Griffin area fields, offshore Australia. He was also the Technical Manager for the Dai Hung project, offshore Vietnam where first oil was achieved in just 18 months from sanction. Before that time, he worked for Shell International (8 years) in the Netherlands, including two years as Senior Lecturer Reservoir Engineering at Shell's training centre and in Australia, seconded to Woodside Energy, with a key role in Australia's largest capital project (at the time), the Northwest Shelf Gas development. He started his career in Calgary, Canada, first with Hudson's Bay Oil and Gas and subsequently with the US consulting company, Scientific Software Corporation. He holds a BSc degree in Physics from the University of British Columbia and a MS degree in Nuclear Engineering from Stanford University. He has been an active member of the Society of Petroleum Engineers, including Director for the Asia-Pacific region (1996-98) and as a member of the Board. He was an SPE Distinguished Lecturer during 2001-02 and a PESA Distinguished Lecturer during 2002. He has lectured at many institutions and was a visiting professor at Stanford University in 2000. He has published over 50 papers on both technical and managerial topics. His professional interests are in optimal planning and project management of offshore petroleum discoveries. His primary research interests are in the area of special core analysis and the development of predictive models for reservoir characterisation. Trainer 2: Your other course leader is currently an independent consultant and trainer after 37 years in the upstream petroleum industry. His previous roles included Chief Geologist for GALP Energy, Consultant/ Head of Exploration for Qatar Petroleum, Technical/ Asset Manager for SASOL, and various technical and technical management roles in BHP Billiton Petroleum and Chevron. He managed/ executed many projects in diverse locations: West Grimes gas field development - California; Port Arguello heavy oil development - offshore California; exploration & development projects - Nigeria; Tengiz field early development, Korolev appraisal - Kazakhstan; Nkossa field development, Moho/ Bilondo exploration - offshore Congo; PNG divestment, Bayu-Undan LNG development - Australia; Ohanet acquisition, appraisal & development - Algeria; Pande development, Pande/ Temane gas plant expansion & near field exploration - Mozambique; Pre-Khuff (HP/HT) exploration, multiple blocks & operators - Qatar; Coral/ Mamba appraisal - Mozambique; Blocks 14/32 exploration & development - Angola; exploration & appraisal - onshore & offshore Brazil. He has an MSc in Geophysics from Stanford, an MBA from St. Mary's College of California, and a BSc in Geology (Honors) from Western Illinois University. He is a member of SEG, AAPG, SPE, PESGB, and PESA and is a Fellow of the Energy Institute (UK). His professional interests centre around deploying this extensive and international experience base to add value to future projects via training and consultancy, and to provide the leadership needed to execute, deliver, and ensure profitability of new projects. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

About this Training Growing global competitiveness in the refining products' market requires an in-depth knowledge of fuel technology processes, global quality standards and quality monitoring procedures. As the global market turns to cleaner fuels with more stringent specifications, the market in which refiners operate in, is getting more sophisticated and challenging. Training Objectives Upon completion of this course, participants will be able to: Get a clear overview of processing background and how white products are produced and blended Understand the blending impact on product quality and how to deal with quality giveaways, stability of blends and specification margins Get a clear overview of fuel blending operations, blending principles, specifics and operations Understand the role of additives and how additives are selected and used to meet the specification for different products and different markets Realize the importance of specifications, their limitations and how to ensure that the product is fit for purpose Be able to correctly interpret the laboratory results Target Audience The course is intended for individuals who are interested in the field of refining blending. The following personnel will benefit from the knowledge shared in this course: Plant operative planning and scheduling specialists Oil products trading and blending personnel Laboratory supervisors and technical personnel Sales, marketing and product trading personnel Refinery market and research analysts Process and chemical Engineers Personnel from the oil, fuel, biofuel, additive and auto industries Regulatory and policy-makers personnel Course Level Basic or Foundation Trainer Your expert course leader is an experienced manager with more than 25 years of operational experience in the downstream Oil & Gas industry. She is a recognised expert in conventional, biofuels and alternative fuels with extensive experience in the crude selection process and formulation of finished products including product portfolio strategy, product quality road mapping and benchmarking. She is a long-time laboratory manager with comprehensive experience in laboratory processes, including financing, benchmarking, efficiency improvement and total quality management processes. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Training The expanding human population and industrialisation are increasing the demand for energy worldwide. This has resulted in numerous challenges such as environmental pollution, reliable supply of fossil fuels, and increased demand of electricity supply, which must be overcome. To fulfil the energy demands and overcome these challenges, numerous projects and funds are involved in finding an adequate solution. Transport accounts for around one-fifth of global carbon dioxide (CO2) emissions and road travel accounts for three-quarters of transport emissions. Most of this comes from passenger vehicles. Emission limits are increasingly stringent, and the fuel industry must change its approach to product formulation to meet the challenge. Training Objectives Upon completion of this course, participants will be able to: Get a clear overview of the different types of bio and alternative fuels Understand how different bio and alternative fuels are produced Have an overview of feedstock utilised for biofuels production Realize how the biofuels production could be integrated in modern refinery Understand how bio and alternative fuels function as single and blended fuels Understand what impact bio and alternative fuels have on car engine Get an overview of the environmental impact of bio and alternative fuels Get the overview of regulation related to bio and alternative fuel Target Audience The course is intended for individuals who are interested in or developing in the field of bio and alternative fuels. The following personnel will benefit from the knowledge shared in this course: Refinery Technical Personnel Trading and blending personnel Sales, marketing, and product trading personnel Laboratory supervisors and technical personnel Policymakers Professionals who are interested in or developing in the field of bio and alternative fuels Process, project, and consultant engineers involved in bioenergy, petrochemical and chemical industries Course Level Basic or Foundation Trainer Your expert course leader is an experienced manager with more than 25 years of operational experience in the downstream Oil & Gas industry. She is a recognised expert in conventional, biofuels and alternative fuels with extensive experience in the crude selection process and formulation of finished products including product portfolio strategy, product quality road mapping and benchmarking. She is a long-time laboratory manager with comprehensive experience in laboratory processes, including financing, benchmarking, efficiency improvement and total quality management processes. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations