13396 Manager courses in Tonyrefail delivered Online

Customer Service Manager with Telephone Etiquette & KYC Diploma Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart. Learning Outcomes: Implement effective Customer Service models. Manage customer relationships through proven Customer Service tactics. Resolve conflicts with angry customers using Customer Service skills. Enhance telephone communication with focused Customer Service training. Apply Customer Service principles in Know Your Customer (KYC) methods. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma: Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence. Customer Management: Excel in customer relationship management by integrating Customer Service best practices. Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction. Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level. Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence. KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.

Highlights of the Course Course Type: Online Learning Duration: 360 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about HR and payroll management Understand the core competencies and principles of HR and payroll management Explore the various areas of HR and payroll management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert human resources manager HR and Payroll Management Training Bundle Online Are you interested to begin your HR and payroll management career or want to gain more advanced skills in HR and payroll management? Then this human resources manager course will help you get one step closer to your professional aspirations and develop your skills and knowledge in HR and payroll management for a rewarding career. This Bundle Package Includes: The skills and knowledge that you will gain through studying the following courses will teach you the theory of effective HR and payroll management practice and equip you with the essential skills, confidence and competence to assist you in the HR and payroll management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in HR and payroll management. HR Management Masterclass Recruitment Consultant Masterclass Payroll Training Recruitment, Selection and Onboarding Organisation structure , Bands and Grades Structures Designing a Performance Management System How to Manage Conflict in Teams Master In Time and Workload Management Problem Solving and Decision Making Supervisor Delegation Skills For Supervisors Gain HR and payroll management skills and credentials that employers value. This bundle course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards to your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Master the skills you need to propel your career forward in HR and payroll management. Equip yourself with the essential knowledge and skillset that make you a confident human resources manager and take your career to the next level. This comprehensive bundle course is designed to help you reach your professional goals. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for HR and payroll management professionals who are aspiring to specialise in HR and payroll management. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Who is this Course for? This comprehensive HR and payroll management training course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this HR and payroll management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This HR and payroll management training course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This HR and payroll management training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This HR and payroll management training course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum HR Management Masterclass Recruitment Consultant Masterclass Payroll Training Recruitment, Selection and Onboarding Organisation structure , Bands and Grades Structures Designing a Performance Management System How to Manage Conflict in Teams Master In Time and Workload Management Problem Solving and Decision Making Supervisor Delegation Skills For Supervisors Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 360 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about HR and payroll management Understand the core competencies and principles of HR and payroll management Explore the various areas of HR and payroll management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert human resources manager HR and Payroll Administrator Online Training Bundle Online Are you interested to begin your HR and payroll management career or want to gain more advanced skills in HR and payroll management? Then this human resources manager course will help you get one step closer to your professional aspirations and develop your skills and knowledge in HR and payroll management for a rewarding career. This Bundle Package Includes: The skills and knowledge that you will gain through studying the following courses will teach you the theory of effective HR and payroll management practice and equip you with the essential skills, confidence and competence to assist you in the HR and payroll management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in HR and payroll management. HR Management Masterclass Recruitment Consultant Masterclass Payroll Training Recruitment, Selection and Onboarding Organisation structure , Bands and Grades Structures Designing a Performance Management System How to Manage Conflict in Teams Master In Time and Workload Management Problem Solving and Decision Making Supervisor Delegation Skills For Supervisors Gain HR and payroll management skills and credentials that employers value. This bundle course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards to your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Master the skills you need to propel your career forward in HR and payroll management. Equip yourself with the essential knowledge and skillset that make you a confident human resources manager and take your career to the next level. This comprehensive bundle course is designed to help you reach your professional goals. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for HR and payroll management professionals who are aspiring to specialise in HR and payroll management. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Who is this Course for? This comprehensive HR and payroll administrator course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this HR and payroll management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This HR and payroll administrator course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This HR and payroll administrator course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This HR and payroll administrator course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum HR Management Masterclass Recruitment Consultant Masterclass Payroll Training Recruitment, Selection and Onboarding Organisation structure , Bands and Grades Structures Designing a Performance Management System How to Manage Conflict in Teams Master In Time and Workload Management Problem Solving and Decision Making Supervisor Delegation Skills For Supervisors Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for ANZ will be on the 25th of September 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: The Future-Proofed Assistant: Speak Up, Stand Out & Shape Your Career Path How to reimagine your Assistant role in 2025 and beyond - How the EA role is evolving (and what Executives now expect) & why Assistants who think like strategists will be indispensable Assertiveness as an Assistant – The key to retaining your role & the difference between being ‘helpful’ and being ‘heard’ Self-Advocacy as a Career Growth Strategy – The importance of advocating for your career development, workload boundaries and recognition Own Your Professional Future - Map your career development. Whether you're an EA for life or looking to a role beyond in the future, this is for you. Ruth Kilah Career Bio: Ruth is an international executive career coach and founder of Hoxton Hyde – Executive Career Coaching & Mentoring, delivering 1:1 and group programs for experienced Executive Assistants. She specialises in helping EAs step into higher-level roles, increase their income, and expand their professional impact. With 14 years’ experience supporting C-suite executives in Australia and the UK, Ruth brings deep industry insight and a strategic approach to career development. She empowers Assistants to gain clarity on their next move, adopt a strategic mindset, communicate their value effectively, and lead their own growth conversations with confidence. A former EA turned Stakeholder Relations and Project Manager, Ruth launched Hoxton Hyde in 2018 after spotting a clear gap in the market for tailored coaching for career-driven EAs. She is a respected thought leader in the EA space, regularly sharing insights via LinkedIn and Instagram. Panel: Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Emma-Kate Bos Bio Emma-Kate works alongside the CEO at Squadron Energy, one of Australia’s leading renewable energy companies. With over 28 years of experience in Executive Assistant and Operational roles supporting business leaders in professional services, politics, membership industries, sporting and not-for-profit organisations, Emma-Kate has a deep understanding of business support roles and has managed large teams of assistants and receptionists. She is passionate about developing and mentoring team members Emma-Kate holds an Associate Degree in Law, Mini MBA and Certificate in Public Relations. Sepi Nowlands Sepi has also worked as an EO for Deloitte and spent 18 years previously as an Executive Assistant at the ATO, Law Council of Australia, Grains Research and Development Corporation and Air Services Australia. She is now EA and EO to the CPO. Holly Clareburt Hollie Clareburt is an experienced Executive Assistant, currently supporting the Managing Director of Microsoft New Zealand and the Chief Partner Officer. Known for her professionalism and discretion, she excels in providing high-level support in fast-paced, executive environments. Prior to Microsoft, Hollie was Executive Assistant to the Chief of Corporate & Enterprise Systems at BECA, and previously supported the CEO at SKY News New Zealand. Her career reflects a strong track record of reliability, organisation, and executive partnership. Liv Wilson With over 20 years of experience across banking, government, creative industries, and global tech, Liv has supported senior leaders at companies including LinkedIn and Slack. She brings a strategic lens to the business support function, with deep expertise in operations, leadership enablement, and organisational effectiveness. As a passionate advocate for elevating the role of Executive Assistants, Liv has led women’s networks, championed DEI and social impact initiatives, and continues to push for recognition of business support as a critical driver of business success. She is currently working on her side hustle business - collaborating with executives, entrepreneurs, and small business owners to amplify their impact by removing operational barriers, optimising systems, and unlocking their capacity to lead and grow. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. We understand the challenge. Professional development for assistants is often undervalued, and securing budget or approval for external training can be difficult. That’s why we’ve created a ready-to-use business case template to help you justify attendance at this event and highlight the value it brings to both you and your organisation. If you need support or costings confirmed for single or group attendance, please reach out to our support team at: support@elite-forums.com You can download and edit the template below: This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Please note: All facilatators, panelists, and speakers are all PAID with applicable contracts in place. We value our speakers and want the best to ensure our attendees get the best development. Media outlets/organisations will not be permitted to attend this event.

Managing health and safety isn’t just about paperwork and policies — it’s about keeping people safe, every day, in every workplace. The Certificate in Health and Safety Manager at QLS Level 3 brings together vital knowledge that covers workplace risks, accident prevention, and legal duties, helping you understand how to create safer environments without the waffle. This course is fully online, so you can study at your own pace from anywhere — whether you’re behind a desk or taking a lunch break. Health and safety roles are now more valued than ever across sectors such as construction, logistics, hospitality, and office-based settings. With regulations tightening and expectations rising, companies need people who understand the rules and know how to apply them properly. This course is a smart step if you’re aiming to move towards a health and safety management position or if you’re already in a supervisory role and want to sharpen your knowledge. Packed with essential insights, it focuses on helping you deal with everyday hazards and promote safer ways of working — without drowning in jargon. Let’s face it, fewer accidents mean fewer headaches — and that’s a win for everyone. Learning Outcomes Identify and mitigate manual handling hazards. Manage workplace incidents effectively. Address minor injuries with confidence. Understand and respond to electrical incidents. Implement robust fire safety measures. Design and execute fire evacuation procedures. Comprehend UK health and safety laws. Key Features FREE QLS-endorsed certificate 4 Free CPD Accredited Courses with Free e-Certificates CPD Accredited Hard Copy Certificates Fully online, interactive courses Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Courses Occupational Health and Safety Compliance and Risk Management Course Time Management in The Workplace First Aid at Work What Will You Learn from This Course? Navigating the realm of workplace safety can be daunting. This course breaks it down, offering clear insights into essential safety practices, from manual handling to legal compliance. Course Curriculum Module 1: Manual Handling Hazards and Injuries Discover the risks of manual handling. Learn injury prevention techniques. Module 2: Incident Management at Work Understand workplace incidents. Master effective response strategies. Module 3: Dealing with Minor Injuries at Workplace Identify common minor injuries. Gain skills to address them promptly. Module 4: Electrical Incidents Explore electrical safety. Learn to handle related incidents. Module 5: Measures of Fire Safety Grasp fire safety essentials. Implement preventive measures. Module 6: Understanding Fires Dive into the science of fires. Recognise different fire types. Module 7: Fire Emergency: Evacuation Procedures Understand fire emergencies. Master evacuation best practices. Module 8: The Fire Plan and Safety Arrangements Design effective fire plans. Ensure robust safety arrangements. Module 9: Controlling and Reducing the Risks Identify workplace risks. Learn strategies to minimise them. Module 10: Personal Emergency Evacuation Plans (PEEP) Craft personalised evacuation plans. Ensure individual safety during emergencies. Module 11: Call for an Emergency Recognise when to raise alarms. Learn emergency communication essentials. Module 12: Health and Safety at Work and the Laws Understand UK safety laws. Ensure workplace compliance. Certificate Once you've successfully completed your course, you will immediately be sent a CPD Accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order a FREE QLS-endorsed certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Office managers overseeing facility safety. Warehouse supervisors keen on injury prevention. New business owners prioritising staff welfare. School administrators ensuring pupil safety. Construction site managers. Event organisers focusing on crowd safety. Retail store managers maintaining safe environments. Factory floor supervisors. Requirements No formal requirements are needed to enrol in this course. Career path Health and Safety Officer in manufacturing. Site Safety Coordinator in construction. Fire Safety Advisor in public sectors. Risk Assessment Manager in logistics. Workplace Safety Consultant. Incident Response Coordinator in large enterprises. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. QLS Endorsed Certificate Hard copy certificate - Included

Duration 3 Days 18 CPD hours This course is intended for Individuals preparing for the Cisco Customer Success ManagerSpecialist certification Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology Overview After taking this course, you should be able to: Describe the role of the Customer Success Manager Describe the tools that the Customer Success Manager uses to ensure customer experience Describe the lifecycle approach to customer experience The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification. Course Outline Transition to Subscription Economy Customer and Industry Trends Defining Customer Success and the CSM Role Engaging the Customer for Success Engaging the Customer for Success Addressing Barriers Customer Success Management Activities Success Plan Elements Customer Success Management Activities Additional course details: Nexus Humans Cisco Customer Success Manager v2.2 (DTCSM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Customer Success Manager v2.2 (DTCSM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

About this Training The expanding human population and industrialisation are increasing the demand for energy worldwide. This has resulted in numerous challenges such as environmental pollution, reliable supply of fossil fuels, and increased demand of electricity supply, which must be overcome. To fulfil the energy demands and overcome these challenges, numerous projects and funds are involved in finding an adequate solution. Transport accounts for around one-fifth of global carbon dioxide (CO2) emissions and road travel accounts for three-quarters of transport emissions. Most of this comes from passenger vehicles. Emission limits are increasingly stringent, and the fuel industry must change its approach to product formulation to meet the challenge. Training Objectives Upon completion of this course, participants will be able to: Get a clear overview of the different types of bio and alternative fuels Understand how different bio and alternative fuels are produced Have an overview of feedstock utilised for biofuels production Realize how the biofuels production could be integrated in modern refinery Understand how bio and alternative fuels function as single and blended fuels Understand what impact bio and alternative fuels have on car engine Get an overview of the environmental impact of bio and alternative fuels Get the overview of regulation related to bio and alternative fuel Target Audience The course is intended for individuals who are interested in or developing in the field of bio and alternative fuels. The following personnel will benefit from the knowledge shared in this course: Refinery Technical Personnel Trading and blending personnel Sales, marketing, and product trading personnel Laboratory supervisors and technical personnel Policymakers Professionals who are interested in or developing in the field of bio and alternative fuels Process, project, and consultant engineers involved in bioenergy, petrochemical and chemical industries Course Level Basic or Foundation Trainer Your expert course leader is an experienced manager with more than 25 years of operational experience in the downstream Oil & Gas industry. She is a recognised expert in conventional, biofuels and alternative fuels with extensive experience in the crude selection process and formulation of finished products including product portfolio strategy, product quality road mapping and benchmarking. She is a long-time laboratory manager with comprehensive experience in laboratory processes, including financing, benchmarking, efficiency improvement and total quality management processes. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

This course will develop knowledge from the FD&FA foundation BS 5839-1 module and/or industry experience and apply this to the design of FD&FA systems.

Duration 2 Days 12 CPD hours This course is intended for vSphere administrators, architects, system engineers, and systems integrators who are responsible for the deployment or management of Site Recovery Manager Overview By the end of the course, you should be able to meet the following objectives: Summarize the components of Site Recovery Manager architecture Deploy and configure the Site Recovery Manager appliance Describe the principal disaster recovery topologies that are used with Site Recovery Manager Configure inventory and resource mappings Describe the storage replication options that are used with Site Recovery Manager Configure Site Recovery Manager to leverage array-based replication Describe VMware vSphere Replication™ functionality Describe the vSphere Replication architecture Deploy and configure vSphere Replication for use with Site Recovery Manager Build Site Recovery Manager array-based protection groups, protection groups based on vSphere Replication, and Virtual Volumes protection groups. Build, edit, execute, test, and remove a recovery plan Perform a planned migration This two-day, hands-on training course gives experienced VMware vSphere© administrators the knowledge to install, configure, and manage VMware Site Recovery Manager? 8.6. This course also shows you how to write and test disaster recovery plans that use Site Recovery Manager. Course Introduction Introductions and course logistics Course objectives Site Recovery Manager Architecture Describe Site Recovery Manager architecture Identify disaster recovery options with Site Recovery Manager Evaluate how Site Recovery Manager integrates with VMware products Describe Site Recovery Manager licensing options List the disaster recovery topologies supported by Site Recovery Manager Describe how VMware Site Recovery for VMware Cloud on AWS integrates with Site Recovery Manager Deploying and Configuring Site Recovery Manager Identify the vSphere and vCenter Server requirements for deploying Site Recovery Manager Define Site Recovery Manager virtual appliance system requirements Deploy the Site Recovery Manager appliance Navigate the Site Recovery Manager configuration UI Describe the process for registering Site Recovery Manager with vCenter Server Describe how to start and stop services in Site Recovery Manager Identify ways to perform updates to the Site Recovery Manager appliance Describe the options for accessing the Site Recovery Manager Describe the process for configuring site pairing Describe how to import and export Site Recovery Manager configuration Navigate the Site Recovery Manager configuration UI Describe the process for registering Site Recovery Manager with vCenter Server Describe how to start and stop services in Site Recovery Manager Identify ways to perform updates to the Site Recovery Manager appliance Describe the options for accessing the Site Recovery Manager Describe the process for configuring site pairing Describe how to import and export Site Recovery Manager configuration Configuring Inventory Mappings Explain the importance of inventory mappings Identify configuration options for inventory mappings Describe the importance of placeholder virtual machines and datastores Describe the importance of the vSphere inventory changes for Site Recovery Manager operation Using Array-Based Replication Describe array-based replication Describe Storage Replication Adapters and explain their role for the array-based replication Describe the concept and configuration of array pairs Describe datastore groups and the relationship between devices and datastore groups Describe the role of consistency groups Identify the advantages of array-based replication vSphere Replication Describe Site Recovery Manager with vSphere Replication Architecture Discuss the role of vSphere Replication components Discuss use cases for vSphere Replication Discuss system requirements and operational limits of vSphere Replication Determine how to calculate bandwidth requirements for vSphere Replication Identify the advantages of vSphere Replication Deploy a vSphere Replication appliance Configure a vSphere Replication appliance and register it with vCenter Server Pair vSphere Replication appliances Deploy an additional vSphere Replication server Register a vSphere Replication server with a vSphere Replication management server Replicating VMs Using vSphere Replication Describe the replication process used by vSphere Replication List vSphere Replication replica states Describe vSphere Replication of encrypted virtual machines Describe vSphere native key provider Describe how to configure vSphere Replication Discuss vSphere Replication RPO settings Describe MPIT instances Describe additional vSphere Replication settings Describe how to disable vSphere Replication Protection Groups Define protection group functionality Examine the differences between array-based protection groups, protection groups based on vSphere Replication, and Virtual Volumes protection groups Create a protection group View a placeholder virtual machine in the inventory Configure protection for virtual machines and edit protection groups Recovery Plans Discuss recovery plan concepts Discuss network planning Discuss the organization of storage for recovery plans Describe customization options in recovery planning Describe priority groups and VM dependencies Describe how to implement a recovery plan Configure VM recovery plan properties Describe the customization of recovery plans Configure additional steps in the recovery plan Delete a recovery plan Executing Recovery Plans Discuss use cases for Site Recovery Manager Describe planned migration Identify Site Recovery Manager workflows Examine Site Recovery Manager integration with various vSphere technologies Describe how to conduct a recovery plan test Perform a recovery plan test Identify the effect on the storage layer during the test recovery steps Review the recovery plan test steps Describe how to cancel a recovery plan test and clean up after recovery plan test cancelation Explain a recovery plan execution in planned migration or disaster recovery mode Identify the recovery steps for each execution type Describe a forced recovery Explain the importance of reprotection processes and states Examine failback steps Describe how to reprotect a data center Monitoring and Troubleshooting Identify Site Recovery Manager alarm options Generate Site Recovery Manager recovery plan history reports Configure Site Recovery Manager advanced settings Identify Site Recovery Manager logs Describe the vRealize Operations management pack for Site Recovery Manager

This 3D animated experience will allow you to assume the role of a project manager as you carry out project-related activities and exercises in a simulated project environment. About this course £199.00 55 lessons Course curriculum IntroductionIntroduction Scenario 11.0 An Overview of the Project1.1 Activity Information1.2 Activity Questions1.3 Scenario Review Scenario 22.0 Getting a Project Started2.1 Activity Information2.2 Activity Questions2.3 Scenario Review Scenario 33.0 Activity and Stage Planning3.1 Activity Information3.2 Activity Questions3.3 Scenario Review Scenario 44.0 Planning for Project Risk4.1 Activity Information4.2 Activity Questions4.3 Scenario Review Scenario 55.0 Estimating the Project Cost5.1 Activity Information5.2 Activity Questions5.3 Scenario Review