12860 Manager courses in Huntingdon delivered Online

"Mastering Leadership and Governance for Global Health Excellence" aims to enhance leadership skills, address challenges, and explore effective governance in international health. After the successful completion of the course, you will be able to learn about the following, Understand leadership and governance's role in shaping international health systems. Analyze effective leadership components: vision, strategy, decision-making, and accountability. Identify challenges in international health leadership, exploring potential solutions. Evaluate leadership's impact on quality and sustainability, seeking improvement strategies. Develop skills for effective leadership in international health, including communication and problem-solving. Explore partnerships and collaboration's role in effective governance. Examine case studies and best practices, applying lessons to real-world challenges. Delve into the intricacies of international health leadership, dissecting vision, strategy, decision-making, and accountability. Address challenges in leadership, evaluating solutions and assessing the impact on quality and sustainability. Develop practical skills in communication and problem-solving for effective leadership. Explore the role of partnerships and collaboration in governance through case studies and lessons from best practices. "Leadership and Governance for Global Health Excellence" offers a comprehensive exploration of leadership's pivotal role in international health systems. Analyze effective leadership components, tackle challenges, and develop practical skills through real-world case studies. Understand the impact of leadership on quality and sustainability, while exploring the critical role of collaboration in governance. This course equips participants with the tools and insights needed for effective leadership in the complex landscape of global health. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Leadership and governance for Global Health Excellence Self-paced pre-recorded learning content on this topic. Leadership and Governance for Global Health Excellence Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Global Health Governance Specialist Leadership Development Manager in Health Systems International Health Policy Analyst Director of Global Health Strategy Health Systems Governance Consultant Chief Officer for Global Health Excellence International Healthcare Leadership Trainer Global Health Governance Advisor Executive Director of Health Policy and Governance Chief Global Health Officer Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

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Bring out the Leader in you in Human Resource and Leadership Management All of us want to be a leader, the captain or the head of any group whether it is in a company department or a group working on a project. But do you have the necessary skills to be a successful leader? Do you have the managing skills to succeed in either Human Resource management or Leadership Management? With this course you definitely can. Strategic Human Resource Management is the process of linking the human resource function with the strategic goals of a business in order to improve and drive performance. On simple terms, Human Resource Management involves recruiting, hiring and managing employees. While great leaders will move and inspire you to do your best work. That said, it is important that you have effective leaders in your workplace to empower and influence your people to achieve business and team goals. This Course will teach you all the qualities the a leader should possess and how you can instill them inside of you. Learn the how to become a human resource manager and all the benefits that come with it. This course will provide you with guidelines on both sides as a HR and Leadership Manager. Course Highlights HR and Leadership Management Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed HR and Leadership Management Diploma into 35 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 3 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose HR and Leadership Management Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? HR and Leadership Management Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our HR and Leadership Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Human Resource Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 HR and Leadership Leader and HR Management FREE 00:30:00 Commitment and HR Management FREE 01:00:00 Team Management 00:15:00 Build A Mastermind Group 00:15:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Leadership and People Management Module One - Getting Started 00:30:00 Module Two - The Evolution of Leadership 01:00:00 Module Three - Situational Leadership 01:00:00 Module Four - A Personal Inventory 01:00:00 Module Five - Modeling the Way 01:00:00 Module Six - Inspiring a Shared Vision 01:00:00 Module Seven - Challenging the Process 01:00:00 Module Eight - Enabling Others to Act 01:00:00 Module Nine - Encouraging the Heart 01:00:00 Module Ten - Basic Influencing Skills 01:00:00 Module Eleven - Setting Goals 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Diploma in Leadership and People Management - Activities 00:00:00 Mock Exam Mock Exam - HR and Leadership Management Diploma 00:20:00 Final Exam Final Exam - HR and Leadership Management Diploma 00:20:00

Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

About this Training Course This separately bookable 3 full-day course is not designed to skill Oil & Gas engineers to be accountants, but to give the participants the confidence and ability to communicate with accountants and finance managers and to improve their own financial decision making. For technical professionals, a high level of single subject matter expertise is no longer sufficient for superior management performance. Oil & Gas technical professionals who wish to succeed in the resources industry are required to develop skills beyond their core functional knowledge. An understanding of financial information and management, and an awareness of the economic theory that drives value creation, are an integral part of the managers required suite of skills. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives Workshop A: Finance for Non-Finance for Oil & Gas Professionals Attend this industry specific course and benefit from the following: Demystify financial jargon and fully interpret financial statements Understand Balance Sheets and Profit & Loss statements of Oil & Gas companies Discover the crucial distinction between cash flow and profit Understand how to make correct investment decisions using Net present Value and Internal Rate of Return Interpret oil and gas company financial reports using ratio analysis Learn the difference between cash costs and full costing of energy products Learn how to manage working capital for increased shareholder value Workshop B: Petroleum Fiscal Regimes and Applied Finance for Oil & Gas Industry Professionals Attend this advanced Training course to enhance your financial acumen from the following: Build and compare cash flow based models of both production sharing contract projects and royalty regime projects Gain an awareness of the different valuation methods for producing properties and undeveloped acreage Learn the industry specific accounting issues that apply when interpreting oil and gas company financial statements Understand how the physical characteristics of energy assets (e.g. reserves, reservoir quality) are translated into project valuations Learn how the investment analysts value oil and gas stocks and make buy/sell recommendations Target Audience This course is specifically designed for those with a non-finance background training from the Oil & Gas sector and requires only basic mathematical ability as a pre-requisite. It is presented in a manner that reduces the jargon to basic principles and applies them to numerous real-life examples. This course has been researched and developed for Managers, Superintendents, Supervisors, Engineers, Planners, Lawyers, Marketers, Team Leaders and Project Coordinators in the technical and non-technical departments in the Oil and Gas industry. Course Level Basic or Foundation Trainer Your expert course leader has presented over 300 courses and seminars in financial management. He began his career as a graduate in the Corporate Treasury of WMC Ltd having completed a degree in Applied Mathematics and Geology at Monash University. After five years with WMC, he pursued an MBA in finance and accounting at Cornell University in New York. He later gained a PhD in energy policy from the University of Melbourne. He worked for WMC Ltd in Perth as a Senior Financial Analyst in the Minerals Division and subsequently as an Energy Analyst in the Petroleum Division. In April 1997, he established an independent consultancy business providing advice to companies such as Woodside, Shell and Japan Australia LNG (MIMI). He spent many years as a consultant and commercial manager in the North West Shelf Gas project in Western Australia. Since 2006, he has been an Adjunct Fellow at the Macquarie University Applied Finance Centre where he teaches courses in valuation, financial statement modelling, and resources industry investment analysis. His background in geology and mathematics allows him to empathise with those who seek an understanding of finance but are approaching the learning experience with a technical mind. He receives consistently high ratings for his breadth of knowledge of the subject matter. He presents in a lively interactive style using real life examples and cases. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

In this course, you will gain a deep understanding of the difference between rightsizing and downsizing, and explore the methods and processes involved in rightsizing an organization. You will also learn about the factors that impact employees' productivity and the emerging challenges to productivity, as well as how to manage employee performance effectively. Through exploring emerging approaches to performance management, you will learn to identify and leverage the unique strengths of each team member, creating a workplace environment that promotes collaboration, innovation, and growth. Furthermore, this course will delve into the topic of employee motivation and its various aspects. You will learn about the different factors that contribute to employee motivation, and how to create a work environment that fosters employee engagement, motivation, and productivity. After the successful completion of the course, you will be able to learn about the following, Understand the dynamics of rightsizing the organisation. Explain the difference between rightsizing and downsizing. Explain methods and process of rightsizing. Understand the dynamics of employees' productivity and emerging challenges to productivity. Explore performance management and Emerging Approaches of the Performance Management System. Understand employee motivation and its different aspects. In this course, you will gain a deep understanding of the difference between rightsizing and downsizing, and explore the methods and processes involved in rightsizing an organization. You will also learn about the factors that impact employees' productivity and the emerging challenges to productivity, as well as how to manage employee performance effectively. Through exploring emerging approaches to performance management, you will learn to identify and leverage the unique strengths of each team member, creating a workplace environment that promotes collaboration, innovation, and growth. Furthermore, this course will delve into the topic of employee motivation and its various aspects. You will learn about the different factors that contribute to employee motivation, and how to create a work environment that fosters employee engagement, motivation, and productivity. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Optimizing Organizational Productivity and Performance Management Self-paced pre-recorded learning content on this topic. Optimizing Organizational Productivity and Performance Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor HR professionals Managers and executives Business owners and entrepreneurs Organizational development specialists Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

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Description: Human Resources Management is a part of each business that is responsible for staffing/hiring, employee compensation, and benefits. If you are part or will be part of this department, Human Resource Management, then it will be useful for you if you don't have the right skills and knowledge. In this course, you will learn about the functions of human resource management to assess if you are ready to be part of it. You will learn the necessary skills, knowledge, and information about Human Resource Management. You will also know about the implications of a different aspect of Human Resources with the daily responsibilities of people in this department. Who is the course for? Human Resources Management officers who want to learn more about their department People who have an interest in knowing about human resources management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Human Resource Management Diploma course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Consultant Human Resource Officer Labor Relations Officer Recruitment and Hiring Manager Relations Manager. Understanding Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activites-Diploma in Human Resource Management 00:00:00 Employee Motivation Module One - Getting Started 01:00:00 Module Two - A Psychological Approach 01:00:00 Module Three - Object-Oriented Theory 01:00:00 Module Four - Using Reinforcement Theory 01:00:00 Module Five - Using Expectancy Theory 01:00:00 Module Six - Personality's Role in Motivation 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - A Personal Toolbox 01:00:00 Module Nine - Motivation on the Job 01:00:00 Module Ten - Addressing Specific Morale Issues 01:00:00 Module Eleven - Keeping Yourself Motivated 00:30:00 Module Twelve - Wrapping Up 00:30:00 HR Management: Employee Motivation- Activities 00:00:00 Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Onboarding- Activities 00:00:00 Mock Exam Mock Exam- Professional Human Resource Management Diploma 00:30:00 Final Exam Final Exam- Professional Human Resource Management Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In the dynamic world of retail and global trade, the recent shift towards digitalisation has made the skills in retail training, import/export, and visual merchandising more crucial than ever. With the retail sector projected to grow exponentially, professionals equipped with comprehensive knowledge in these areas are in high demand. This Retail Training, Import/Export, Visual Merchandising QLS Endorsed Diploma bundle is meticulously designed to cater to the evolving needs of the industry, ensuring that learners are well-versed in the theoretical underpinnings necessary to thrive in these sectors. This exclusive Retail Training, Import/Export, Visual Merchandising bundle combines QLS Endorsed Courses and CPD QS Accredited Courses, covering a wide spectrum from Retail Training, Import/Export, to Visual Merchandising, and more, aiming to enhance your career in multiple facets of the business world. With this Retail Training, Import/Export, Visual Merchandising package, you're not just learning about the core aspects of retail and global trade but also enhancing your personal development and career growth with guided courses focused on pivotal skills for professional success. QLS Endorsed Courses: Course 01: Certificate in Retail Training at QLS Level 3 Course 02: Certificate in Visual Merchandising at QLS Level 3 Course 03: Diploma in Import/Export at QLS Level 4 CPD QS Accredited Courses: Course 04: Logistic Management Course 05: Purchase Ledger Course 06: Store Assistant Course 07: Commercial Management Course 08: Merchandising Course 09: Operations Management Course 10: Supply Chain Management Course 11: Warehouse Safety Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. With industry-specific knowledge and essential career skills, you'll be well-equipped to make your mark in the Retail Training, Import/Export, Visual Merchandising QLS Endorsed Diploma. Learning Outcomes Gain a thorough understanding of the theoretical foundations of retail training, import/export, and visual merchandising. Develop key insights into logistic management, purchase ledger operations, and the role of a store assistant. Acquire knowledge in commercial and operations management, supply chain dynamics, and the essentials of merchandising across Retail Training, Import/Export, Visual Merchandising course. Understand warehouse safety protocols and the importance of safety in the logistics and supply chain environment. Enhance personal development skills including CV writing, job searching, networking, public speaking, decision-making, and critical thinking. Prepare for a successful career in retail, merchandising, and international trade with a comprehensive skill set through Retail Training, Import/Export, Visual Merchandising course. The Retail Training, Import/Export, Visual Merchandising bundle is an unparalleled collection of courses designed to provide learners with an extensive overview of the theoretical aspects of retail management, global trade practices, and effective merchandising strategies. Through this Retail Training, Import/Export, Visual Merchandising diploma, learners will explore the complexities of logistic management, the intricacies of purchase ledgers, and the critical role of store assistants in the retail ecosystem. The Retail Training, Import/Export, Visual Merchandising bundle further delves into commercial management, operations, and the nuances of supply chain management, offering insights into effective warehouse safety and merchandising techniques. Furthermore, this Retail Training, Import/Export, Visual Merchandising bundle equips learners with essential skills for personal development and career advancement. From creating impactful career development plans to mastering the art of CV writing and job searching, this Retail Training, Import/Export, Visual Merchandising bundle covers it all. Networking skills, public speaking masterclasses, and courses on decision-making and critical thinking are integrated to ensure learners are well-prepared for the professional world. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Retail Training, Import/Export, Visual Merchandising course is perfect for: Individuals looking to begin or advance their careers in retail management, visual merchandising, or import/export sectors. Professionals in the logistics, supply chain, or commercial management fields seeking theoretical knowledge in Retail Training, Import/Export, Visual Merchandising. Career changers interested in exploring opportunities in Retail Training, Import/Export, Visual Merchandising. Graduates aiming to enhance their employability in the retail and global trade industries. Anyone interested in acquiring a comprehensive understanding of retail operations and international trade practices. Learners wishing to develop personal and professional skills essential for career growth in Retail Training, Import/Export, Visual Merchandising. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of the Retail Training, Import/Export, Visual Merchandising courses, you will be able to: Retail Manager: Oversee store operations, sales, and staff management. Visual Merchandiser: Create engaging product displays. Import/Export Coordinator: Handle logistics of global trade. Logistics Manager: Optimize supply chain efficiency. Commercial Manager: Strategize for business growth. Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

ITIL® 4 Strategist: Direct, Plan and Improve: Virtual In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS