Description

The global hospitality sector is on fire, and it's no surprise. With an industry contribution of trillions to the world economy, the stakes and opportunities are higher than ever. But here's the kicker: the hospitality landscape isn't just about exceptional service anymore; it's about mastering the numbers, too! That's where our Hospitality, Revenue Management and Concierge - QLS Endorsed course comes into play.

Hospitality and Revenue Management (Level 5 at QLS) offers an unparalleled journey into the heart of hospitality, combined with the financial finesse of revenue management. From understanding the ever-evolving hotel industry to diving deep into the intricate processes of recruitment, training, and quality management - it's a holistic approach. Ever wondered about the future of revenue management, especially in bustling markets like the UK? We've got you covered, not to mention promotional strategies to make your business skyrocket and insights into satisfying the modern customer's every whim.

Yet, what's hospitality without the personal touch? Hospitality - Concierge (Level 3 at QLS) is where the magic happens. Become the face of luxury, mastering the art and science of concierge services. Whether understanding the diverse palette of services or learning the intricate etiquettes and emergency measures, this course is your doorway to making memorable impressions.

The future belongs to those who not only serve but also strategise. With our course, you're not just stepping into the world of hospitality; you're owning it. Don't wait; let the earth be your oyster. Enrol Hospitality, Revenue Management and Concierge - QLS Endorsed now and lead the next hospitality revolution!

Learning Outcomes:

Discover the fundamentals of hospitality coupled with revenue management insights.

Analyse the business prospects and growth trajectories of the hospitality sector.

Comprehend the diverse facets and operations of the hotel industry.

Understand efficient hiring and training procedures designed for the hospitality industry.

Evaluate strategies to ensure top-notch service quality in hospitality ventures.

Determine the key performance indicators crucial for optimising hospitality revenue.

Grasp the evolving trends of hospitality revenue management, especially in UK markets.

Identify diverse concierge services and tailor them to specific clientele needs.

Enhance customer experiences through improved service delivery and responsiveness.

Implement emergency protocols essential for hotel concierge roles.

Why Choose Imperial Academy?

Fully Online Training

QLS Endorsed & CPD Accredited Certificate

No Time Limits. Study at Your Own Pace

Expert Instructors

Audio Visual Training

Up-to-date Curriculum and Valuable Guidelines

Engage yourself in the multifaceted Hospitality, Revenue Management, and Concierge world with our state-of-the-art, QLS Endorsed training. Delve deep into the intricacies of hospitality, from understanding its foundation to mastering the nuances of revenue optimisation. Every module is structured to provide a comprehensive grasp of the industry and practical insights into recruitment, training, and service quality management.

The course then transitions into the art of concierge services, ensuring that every participant can offer unmatched personal touches in their roles. From understanding various service types to mastering emergency protocols, this course promises to shape the next generation of hospitality trailblazers.

Course Curriculum:

Course 01: Hospitality and Revenue Management (Level 5 at QLS)

Module 01: Introduction to Hospitality and Revenue Management

Module 02: Business Prospect of the Hospitality Industry

Module 03: An Overview of Hotel Industry

Module 04: The Process of Selection and Recruitment in Hospitality Industry

Module 05: The Process of Development and Training in Hospitality Industry

Module 06: Hospitality Management Operations

Module 07: Management of Service Quality in the Hospitality Industry

Module 08: Importance of Revenue Management

Module 09: Key Performance Indicators in Hospitality Revenue Management

Module 10: The Revenue Management

Module 11: Customer Satisfaction

Module 12: Promotional Strategies

Module 13: The Future of Hospitality Revenue Management in the UK

Module 14: Career Prospects in the Hospitality Industry

Course 02: Hospitality - Concierge (Level 3 at QLS)

Module 01: Understanding the Service

Module 02: Types of Concierge Services

Module 03: Necessary Skills for Any Concierge

Module 04: Principles for a Concierge Service Business

Module 05: Delivering Customer Service

Module 06: Concierge Work Environment and Etiquettes

Module 07: Emergency Measures for a Hotel Concierge

Certification:

Learners will get 2 QLS Endorsed Certificates & 2 CPD Accredited Certificates of Achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.

Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.

CPD

180 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

This Hospitality, Revenue Management and Concierge - QLS Endorsed course is suitable for the following:

Aspiring Hoteliers looking to understand the depth of the hospitality industry.

Revenue Managers aiming to enhance their expertise in the sector.

Concierge Professionals seeking structured training and service excellence.

HR Personnel in hospitality focusing on recruitment and training best practices.

Hospitality Marketers keen on mastering promotional strategies.

Service Quality Managers desiring to elevate guest satisfaction and experiences.

Requirements

Anyone can enrol in this Hospitality, Revenue Management and Concierge - QLS Endorsed course.

Career path

Hotel Revenue Manager - £25,000 - £50,000

Concierge - £18,000 - £30,000

Hotel General Manager - £30,000 - £70,000

Hospitality Recruiter - £20,000 - £40,000

Training Manager (Hospitality) - £25,000 - £45,000

Service Quality Manager - £28,000 - £55,000

Hospitality Marketing Specialist - £24,000 - £50,000

Certificates

Hard Copy QLS Certificate

Hard copy certificate - Included

PDF Certificate

Digital certificate - Included

Course Images

Hospitality, Revenue Management and Concierge - QLS Endorsed

By Imperial Academy

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