12511 Manager courses in Congleton delivered Online

Advanced Asterisk training course description This 2 day hands-on Asterisk training course covers advanced Asterisk configuration including fault tolerant clusters, upgrading and patching Asterisk servers, firewall and NAT transversal, using databases to store Asterisk data. Practical sessions follow each major section to reinforce the theory. What will you learn Configure advanced Asterisk features. Utilise databases from Asterisk Integrate Asterisk with SIP servers. Build High Availability Asterisk clusters. Maintain and secure Asterisk servers. Advanced Asterisk training course details Who will benefit: Technical staff working with or evaluating Asterisk. Prerequisites: Definitive Asterisk for engineers Duration 2 days Advanced Asterisk training course contents Best Practice Review of basics, Channel best practice, dial plan best practise. Call Centre Features GUI, Asterisk Manager Interface, billing, CDR, advanced IVR, ACD, Vici Dial. Hands on Install Vici-Dial Asterisk and Databases MySQL, LDAP, ODBC, dial plan from a Database, storing CDR in a Database, Hands on Dial plan in MySQL, CDR in MySQL. TDM over Ethernet What is TDMoE, Asterisk to Asterisk TDMoE, Phone Bridge. Hands on * 2 * via TDMoE. High Availability Asterisk HA Linux - Virtual Servers, Fail-over steps, setting up HA Linux, configuring Asterisk for fail-over on HA Linux, Hands on Configure Asterisk HA. Advanced Dial plans Asterisk Gateway Interface, AGI IVR applications, Multiple switches sharing Dial plans, ENUM, DUNDI. Hands on Configure DUNDI. Integration Legacy PBX, SIP Proxys, OpenSER. Hands on Configure SER to work with Asterisk. Asterisk Maintenance Asterisk upgrades, implementing patches, advanced debugging, Security Firewalls, NAT, Asterisk security issues. Hands on Configure Asterisk to work through a Firewall and NAT.

Duration 4 Days 24 CPD hours This course is intended for Penetration Testers Microsoft Administrators Security Administrators Active Directory Administrators Anyone looking to learn more about security Overview Upon completion, Certified IS Security Manager students will have a strong foundation in Cyber Security & IS management standards with current best practices and will be prepared to competently take the C)ISSM exam. Companies will lean on a Certified IS Security Manager, C)ISSM to create solutions for tomorrow?s problems, today. When it comes to identifying critical issues and providing effective IS management solutions.ÿ ÿThe knowledge and course content provided in the Certified Information Systems Security Manager ? C)ISSM will not only cover ISACA©?s CISM exam but will provide a measurable certification that demonstrates proficiency in the IS Management Field. The Certified Information Systems Security Manager covers the skills and knowledge to assess threat analysis and risks, Risk & incident management, Security programs and CISO roles, IS security strategy and frameworks, Audit and Risk management creation of policies, compliance and awareness, as well as DR and BCP development, deployment and maintenance. Course Outline Introduction Information Security Governance Information Risk Management and Compliance Information Security Program Development and Management Information Security Incident Management Additional course details: Nexus Humans C)ISSM - Certified Information Systems Security Manager Mile 2 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the C)ISSM - Certified Information Systems Security Manager Mile 2 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

About this Training Course Managed Pressure Drilling (MPD) offers opportunities to improve safety and efficiency in drilling, and it is increasingly recognised by operators and regulators. MPD aims to cost effectively resolve chronic drilling problems that contribute to non-productive time. This 3 full-day course provides participants with an understanding of the MPD techniques and equipment. The course starts with the design requirements for an MPD operation. It covers all MPD methods, including constant bottom hole pressure and mud cap drilling operations. It also includes all of the rig types - both onshore and offshore - and MPD. MPD equipment is presented in detail and the design aspects of the well are also examined. Training Objectives This course aims to provide participants with a good understanding of the various aspects of managed pressure drilling. It also enables participants to gain knowledge of planning MPD operations, type of equipment and the equipment requirements for both onshore and offshore and MPD operations. At the end of the course, participants will be able to: Understand the variations in MPD Design MPD operations for various techniques Understand the engineering requirements of MPD Define MPD equipment requirements Understand operational and well control aspects of MPD Target Audience This course is designed for engineers, managers and service providers who are about to use MPD techniques and are trying to better understand the associated complexities and challenges surrounding MPD. Trainer Your expert course leader was born and raised in Nijmegen, Netherlands. He holds an MSc in Drilling Engineering from The Robert Gordon University in Aberdeen and has over 39 years of oilfield experience. He started in the industry back in 1977 as a Mud logger before becoming a wellsite drilling engineer in 1980 working mainly in the Middle East and West Africa. In 1988, he joined Shell in in the Southern North Sea. In 1995, he joined Smedvig in Norway and worked on a number of deepwater wells as well as on underbalanced drilling operations. In 1999, he started Leading Edge Advantage in Aberdeen and worked in coiled tubing, underbalanced and managed pressure drilling. In 2004, he joined Weatherford as Regional Engineering Manager in Singapore and developed the first ultra deepwater MPD systems. In 2010, he joined SPT Group specializing in well control and hydraulics modelling. SPT Group was later acquired by Schlumberger in 2012. At Schlumberger, he was Drilling Adviser, with a focus on well control, relief well planning and MPD. During that time, he was also an instructor for NExT teaching numerous well engineering courses. In 2015, he joined Wild Well as Engineering Manager in Asia and in February 2017, he became an independent consultant concentrating on provision of drilling engineering training. He has written and presented numerous papers and authored several chapters in the SPE Advanced Technology books. He is an active committee member and speaker on numerous SPE Workshops around the world. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

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Accounting and finance are at the very heart of business operations. From banking to manufacturing, from huge service industries to micro businesses, the ability to manage, plan and account for money is still the ultimate measure of business success and the key driver of growth. The objective of the Level 5 Diploma in Accounting and Business (fast track) qualification accredited by OTHM is to provide learners with the knowledge and skills required by a middle manager in an organisation that may be involved in financial management, financial planning and control, financial reporting, taxation and people management. Key Highlights of fast track Level 5 Diploma in Accounting and Business qualification are: Program Duration: 6 Months (Regular mode also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist Available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Direct entry into Year 1 of a three-year UK Bachelor's degree LSBR Alumni Status No Cost EMI Option Who is this course for? Working Professionals, A-Level / Level 4 / Year 1 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression and a formal undergraduate qualification leading to award of degrees in future. Requirements For entry onto the OTHM Level 5 Diploma in Accounting and Business (fast track) qualification, learners must possess: Relevant NQF / QCF / RQF Level 4 diploma or equivalent recognised qualification OR Learner must be 18 years or older at the beginning of the course, OR Mature learners (over 21) with management experience (learners must check with Admission Counsellors at LSBR regarding this experience prior to registering for the programme) Career path After completion of your fast track Course, you can progress to Year 3 of a Three-year UK Bachelor's degree Completion of your fast track Level 5 Diploma in Accounting and Business qualification will meet the University standard academic entry requirements. However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry. Certificates Certificate of Achievement Digital certificate - Included Once you complete the course, you would be receiving a digital copy of your Diploma along with its Transcript which can be downloaded from the awarding body website without any additional charge. You can also order Hard copy certificate by paying a nominal cost directly to the awarding body.

[Updated: February 2024] HR Management: Human Resources Management (Employment Law & Recruitment) Level 5 Diploma (QLS Endorsed) 'A bad reputation makes hiring 10% more expensive.' YOU, an HR professional, are quite uneasy with this. HR or Human Resources Management is the Most experienced professionals in the UK earn up to £55,000 annually, with entry-level occupations starting at £27,000. We are here to assist you in advancing into this fascinating profession, which is waiting for a fresh graduate. The Advanced Diploma in (HR) Human Resources at QLS Level 5 Training Offers the Following Courses: Course 01: (HR) Human Resources at QLS Level 5 Course 02: UK Payroll Administrator Course 03: UK Employment Law Course 04: Workplace Confidentiality This Diploma in (HR) Human Resources at QLS Level 5 course is endorsed by The Quality Licence Scheme & accredited by CPDQS (with 190 CPD points) A thorough introduction to the topic of human resources management will be given in this HR: Human Resources Management (Employment Law & Recruitment). The HR: Human Resources Management (Employment Law & Recruitment) course will explore key HR topics, including employee interactions, performance management, salary and benefits, and recruiting and selection. The HR: Human Resources Management (Employment Law & Recruitment) course will also cover best practices in the industry and give an overview of the legal and regulatory standards that pertain to HR management. Here are a few important skills you will achieve from our HR Management: Human Resources Management (Employment Law & Recruitment) Level 5 course: Apply the fundamentals and techniques of HR management Recruit, Hire and Retain employees Preserve good working relationships and performance Acknowledge the influence of employment legislation on HR management. Discover the fundamentals of benefits and compensation and how to use them Identify the basics of training and development and how to put them into practice Top Reviews of this HR Management: Human Resources Management (Employment Law & Recruitment) Level 5 Course This HR Course has more value than it looks to have. I have been looking for doing a Human Resources course for a long time. Reviewed by Alex I was impressed by the methodology of teaching very clear Reviewed by Delphine Makenga Betu Muya I learned a lot and you can learn in your own time. Reviewed by Safiya Laviniere HR: Human Resources Management (Employment Law & Recruitment) Diploma Course Curriculum of HR: Human Resources Management (Employment Law & Recruitment) Level 5 Module 01: Introduction to Human Resource Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Ensuring Health and safety at the Workplace Module 08: Employee Termination Module 09: Employer Record and Statistics Module 10: Essential UK Employment Law Assessment Process of HR: Human Resources Management (Employment Law & Recruitment) Diploma You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass the exam and achieve Quality Licence Scheme endorsed certificate. After passing the Diploma in (HR) Human Resources at QLS Level 5 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 200 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction to Human Resource 15:40 1: Introduction Video Preview 01:16 2: Introduction to Human Resource Preview 14:24 Module 02: Employee Recruitment and Selection Procedure 23:42 3: Employee Training and Development Process Preview 23:42 Module 03: Employee Training and Development Process 14:27 4: Employee Training and Development Process 14:27 Module 04: Performance Appraisal Management 14:15 5: Performance Appraisal Management 14:15 Module 05: Employee Relations 09:34 6: Employee Relations 09:34 Module 06: Motivation and Counselling 13:31 7: Motivation and Counselling 13:31 Module 07: Ensuring Health and safety at the Workplace 13:28 8: Ensuring Health and safety at the Workplace 13:28 Module 08: Employee Termination 10:45 9: Employee Termination 10:45 Module 09: Employer Record and Statistics 09:00 10: Employer Record and Statistics 09:00 Module 10: Essential UK Employment Law 21:44 11: Essential UK Employment Law 21:44 Assessment (Optional) 02:00 12: Assignment On Diploma in Human Resources at QLS Level 5 02:00 Order Your Certificate 02:00 13: Order Your CPD Certificate 01:00 14: Order Your QLS Endorsed Certificate 01:00 Recommendations! 01:00 15: Take your career to the next level with HF Online! 01:00 Module 11: Recruitment Management: Defining and Knowing the Position 06:28 16: Defining and Knowing the Position 06:28 Module 12: Filtering Applicants to Interview 05:33 17: Filtering Applicants to Interview 05:33 Module 13: Hiring Strategy 04:57 18: Hiring Strategy 04:57 Module 14: Lure in Great Candidates 04:12 19: Lure in Great Candidates 04:12 Module 15: Making an Offer 04:55 20: Making an Offer 04:55 Module 16: Onboarding 04:55 21: Onboarding 04:55 Module 17: Selection Process (I) 04:59 22: Selection Process (I) 04:59 Module 18: Selection Process (II) 04:36 23: Selection Process (II) 04:36 Module 19: The Interview (I) 04:55 24: The Interview (I) 04:55 Module 20: The Interview (II) 04:10 25: The Interview (II) 04:10 Free Course No 01: UK Payroll Administrator 4:12:44 26: Module 01_ Payroll System in the UK 31:29 27: Module 02_ Payroll Basics 09:47 28: Module 03_ Company Settings 07:39 29: Module 04_ Legislation Settings 07:09 30: Module 05_ Pension Scheme Basics 05:37 31: Module 06_ Pay Elements 13:59 32: Module 07_ The Processing Date 07:06 33: Module 08_ Adding Existing Employees 08:06 34: Module 09_ Adding New Employees 12:12 35: Module 10_ Payroll Processing Basics 11:20 36: Module 11_ Entering Payments 11:31 37: Module 12_ Pre-Update Reports 08:42 38: Module 13_ Updating Records 08:43 39: Module 14_ e-Submissions Basics 08:43 40: Module 15_ Process Payroll (November) 15:46 41: Module 16_ Employee Records and Reports 13:15 42: Module 17_ Editing Employee Records 06:58 43: Module 18_ Process Payroll (December) 12:17 44: Module 19_ Resetting Payments 05:08 45: Module 20_ Quick SSP 09:37 46: Module 21_ An Employee Leaves 13:15 47: Module 22_ Final Payroll Run 07:15 48: Module 23_ Reports and Historical Data 08:16 49: Module 24_ Year-End Procedures 08:54 Free Course No 02: UK Employment Law 3:23:09 50: Module 01: Basic of Employment Law 16:17 51: Module 02: Legal Recruitment Process 26:44 52: Module 03: Employment Contracts 14:06 53: Module 04: Employee Handbook 13:03 54: Module 05: Disciplinary Procedure 13:55 55: Module 06: National Minimum Wage & National Living Wage 21:57 56: Module 07: Parental Right, Sick Pay & Pension Scheme 31:13 57: Module 08: Discrimination in the Workplace 27:43 58: Module 09: Health & Safety at Work 10:21 59: Module 10: Dismissal, Grievances and Employment Tribunals 20:51 60: Module 11: Workplace Monitoring & Data Protection 06:59 Free Course No 03: Workplace Confidentiality 37:08 61: Module 01 Introduction to workplace confidentiality 03:18 62: Module 02 Business Etiquettes and Types of Confidentiality 08:01 63: Module 03 The Importance of Confidentiality 03:46 64: Module 04 Confidentiality with Co-workers 05:45 65: Module 05 Preventing Confidentiality Breach 06:08 66: Module 06 How Employers Can Protect Confidential Information 10:10 Who is this course for? HR: Human Resources Management (Employment Law & Recruitment) Diploma This HR Management: Human Resources Management (Employment Law & Recruitment) Level 5 course is suitable for the following: HR Manager HR Advisor HR Officer Recruitment Manager Talent Acquisition Specialist Employee Relations Advisor Learning and Development Manager Compensation and Benefits Specialist HR Business Partner Diversity and Inclusion Manager Organizational Development Manager HR Operations Manager HR Shared Services Manager HR Business Analyst You should enrol in this Recruitment course if you want to enrol in further: Level 2 Certificate in Recruitment Resourcing Level 3 Certificate in Principles of Recruitment Practice (RQF) CIPD HR practice HR and Marketing CIPD HR practice Human Resources Management Level 3 Certificate in Principles of Human Resource (HR) Practice (RQF) NCFE Level 3 Diploma in Skills for Business: Human Resources Certified Employee Performance Management Professional OTHM Level 3 Foundation Diploma in Employability and Workplace Skills CIPD HR practice NCFE Level 3 Diploma in Skills for Business: Human Resources Level 3 Certificate in Principles of Human Resource (HR) Practice (RQF) Level 4 Diploma in Human Resource Management Level 7 Diploma in Human Resource Management Level 2 Certificate in Recruitment Resourcing CIPD Level 3 Foundation Certificate in People Practice CIPD Level 5 Associate Diploma in People Management CIPD Level 7 Advanced Diploma in Strategic People Management Requirements HR Management: Human Resources Management (Employment Law & Recruitment) Level 5 No formal qualification is required for this HR Management: Human Resources Management (Employment Law & Recruitment) Level 5 course. Career path HR Management: Human Resources Management (Employment Law & Recruitment) Level 5 Completing this HR Management: Human Resources Management (Employment Law & Recruitment) Level 5 course can lead to a variety of career opportunities in the HR field, such as: Human Resources Officer Human Resources Manager Human Resources Adviser Talent Acquisition Specialist Employee Relations Manager Head of HR Certificates Certificate Accredited by CPDQS Digital certificate - Included Diploma in (HR) Human Resources at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in (HR) Human Resources at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the (HR) Human Resources course, you need to order to receive aCertificate Accredited by CPDQSthat is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

This course aims to provide learners with an understanding of the Reward Management System, including the design of a reward system, the reward management process, and its relationship with strategic planning. Participants will also explore the impact of the reward management system on employee and organizational performance, as well as benchmark data and barriers to effectiveness. By the end of this module, participants will have gained a comprehensive understanding of the Reward Management System and how it can be effectively designed and implemented to improve employee and organizational performance. After the successful completion of the course, you will be able to learn about the following, Reward management System. Design of reward system. Reward management process. Relationship with strategic planning. Impact on employee and organisational performance. Benchmark Data. Barriers to effectiveness.   The aim of this course is to provide participants with an understanding of the Reward Management System, including its design, management process, relationship with strategic planning, impact on employee and organizational performance, benchmark data, and barriers to effectiveness. The aim of this course is to provide participants with an understanding of the Reward Management System, including its design, management process, relationship with strategic planning, impact on employee and organizational performance, benchmark data, and barriers to effectiveness. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding The Performance and Reward Management System Self-paced pre-recorded learning content on this topic. Understanding the Performance and Reward Management System Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Performance Management Specialist HR Generalist Compensation Analyst Rewards Program Manager HR Business Partner Performance Improvement Consultant Talent Management Analyst Rewards and Recognition Coordinator Total Rewards Specialist Employee Engagement Manager. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview The Compliance Officer Training Level 3 course provides a comprehensive understanding of compliance, compliance management systems, effective compliance elements, compliance audits, ethics, risk management, and various types of risk. Participants will gain knowledge and skills necessary for successful compliance officer roles. Learning Outcomes: Develop a solid understanding of compliance and its importance within organizations. Learn how to establish and manage an effective compliance management system. Identify the basic elements required for an effective compliance program. Gain expertise in conducting compliance audits to assess organizational compliance. Understand the relationship between compliance and ethics, and promote ethical behavior within the organization. Acquire knowledge about risk management, including the identification and assessment of various risk types. Learn the risk management process and techniques for risk treatment. Explore different types of risk management approaches for mitigating organizational risks. Why buy this Compliance Officer Training Level 3? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Compliance Officer Training Level 3 you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring compliance officers and professionals looking to enhance their compliance knowledge. Individuals seeking a career change into compliance roles. Graduates and entry-level professionals aiming to enter the compliance field. Business owners and managers interested in improving their organization's compliance practices. Legal professionals and consultants interested in expanding their expertise in compliance matters. Prerequisites This Compliance Officer Training Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Compliance Officer: £25,000 - £45,000 per year Compliance Manager: £40,000 - £70,000 per year Risk Analyst: £30,000 - £50,000 per year Ethics and Compliance Manager: £45,000 - £80,000 per year Audit Manager: £40,000 - £75,000 per year Regulatory Affairs Specialist: £35,000 - £60,000 per year Course Curriculum Compliance Officer Training Level 3 Module 01 : Introduction to Compliance 00:23:00 Module 02 : Compliance Management System 00:23:00 Module 03 : Basic Elements of Effective Compliance 00:26:00 Module 04 : Compliance Audit 00:34:00 Module 05 : Compliance and Ethics 00:36:00 Module 06 : Introduction to Risk and Basic Risk Types 00:35:00 Module 07 : Further Risk Types 00:44:00 Module 08 : Introduction to Risk Management 00:13:00 Module 09 : Risk Management Process 00:20:00 Module 10 : Risk Assessment and Risk Treatment 00:36:00 Module 11 : Types of Risk Management 00:54:00 Mock Exam Mock Exam - Compliance Officer Training Level 3 00:20:00 Final Exam Final Exam - Compliance Officer Training Level 3 00:20:00