1203 Management courses in Eastwood

This course is aimed at anybody who may accidentally encounter asbestos containing materials as part of their job role within maintenance, building and demolition industries. Book via our website @ ESS | Training Courses | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

This course is aimed at anyone who has to undertake manual handling duties as part of their work routine, and will give the delegates a basic understanding of the correct manual handling techniques when moving, handling and lifting of loads. Book via our website @ ESS | Training Courses | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

Recruiting great people to our organisations is the key to high performance and sustainable business success.

Immediate Life Support One Day Course Cost:  £95+ vat Maximum 6 people This course includes the latest CPR and Coronavirus recommendations. This ILS training course is designed to meet the requirements of ILS training laid down by UK Resus Council guidelines and is certified by ProTrainings. The aim is to train healthcare personnel in cardiopulmonary resuscitation, simple airway management and safe defibrillation, enabling them to manage patients in cardiac arrest until the arrival of a cardiac arrest team and to participate as team members. The course is run over one day and consists of lectures and practical sessions. LEARNING CONTENT Learning content in this ILS and AED Training Course goes above and beyond BLS training with this immediate Life Support (ILS) Course, learning much more about the Human Body. The aim of this ILS and AED course is to: Understand basic life support requirements. Be able to demonstrate post-resuscitation procedures. Be able to carry out basic user maintenance and troubleshooting AED. Understand the safe use of an AED. Understand medical emergencies. Immediate Life Support • ILS Training The Immediate Life Support (ILS) course provides the necessary knowledge and skills when dealing with cardiac arrest or other cardiovascular emergencies. These workshops are designed for healthcare professionals who must be equipped to deal with life-threatening emergencies. Our ILS workshops are interactive, engaging, and hands-on. We believe that learning is best achieved through practice, so our workshops involve real-life scenarios where participants can apply their newly acquired skills under the guidance of experienced instructors. Upon completion of a First-Aid Qualification, employers can be assured that they have highly-trained personnel capable of responding swiftly and effectively to any First-Aid needs. This fulfils legal obligations and contributes to a safer, more caring work environment for all. In essence, the First Aid Certification is more than just a qualification; it’s an investment in the health and safety of your workforce.

This ESS course is suitable for operatives who during the daily activities have to wear a safety harness. It will give the delegate an understanding of the safe use of a harness, methods of inspection and awareness of the regulations. Book via our website @ ESS | Working at Heights training | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

This ESS course is suitable for operatives who during the daily activities have to use Ladders. It will give the delegate an understanding of the safe use and inspection as well as awareness of the regulations. Book via our website @ ESS | Working at Heights training | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

FourSquare Training specialise in private, corporate Microsoft Excel courses delivered at your premises and tailored to your needs.

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.