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Overview This comprehensive course on Microsoft Project: Learn the Fundamentals of Project Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Microsoft Project: Learn the Fundamentals of Project Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Microsoft Project: Learn the Fundamentals of Project Management. It is available to all students, of all academic backgrounds. Requirements Our Microsoft Project: Learn the Fundamentals of Project Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 19 lectures • 01:10:00 total length •Lesson 01: What is Microsoft Project: 00:03:00 •Lesson 02: The Project Interface: 00:02:00 •Lesson 03: Project Management Phases: 00:02:00 •Lesson 04: Create a new Project Plan: 00:01:00 •Lesson 05: Create a Project Calendar: 00:06:00 •Lesson 06: Creating Project Tasks: 00:05:00 •Lesson 07: Placeholder Text and Task Types: 00:06:00 •Lesson 08: Create Work Breakdown Structure: 00:06:00 •Lesson 09: Define Task Relationships: 00:08:00 •Lesson 10: Tying Up Loose Ends: 00:02:00 •Lesson 11: Add Resources to Project Plan: 00:04:00 •Lesson 12: Creating a Resource Calendar: 00:03:00 •Lesson 13: Assign Resources to Tasks: 00:05:00 •Lesson 14: Resolve Resource Conflicts: 00:05:00 •Lesson 15: Optimise the Project Plan: 00:07:00 •Lesson 16: Adding Additional Resources: 00:02:00 •Lesson 17: Cost of the Project: 00:01:00 •Lesson 18: Setting a Baseline: 00:02:00 •Resource - Microsoft Project: Learn the Fundamentals of Project Management: 00:00:00

Are you looking to enhance your Leadership and People Management skills? If yes, then you have come to the right place. Our comprehensive course on Leadership and People Management will assist you in producing the best possible outcome by mastering the Leadership and People Management skills. The Leadership and People Management course is for those who want to be successful. In the Leadership and People Management course, you will learn the essential knowledge needed to become well versed in Leadership and People Management. Our Leadership and People Management course starts with the basics of Leadership and People Management and gradually progresses towards advanced topics. Therefore, each lesson of this Leadership and People Management course is intuitive and easy to understand. Why would you choose the Leadership and People Management course from Compliance Central: Lifetime access to Leadership and People Management course materials Full tutor support is available from Monday to Friday with the Leadership and People Management course Learn Leadership and People Management skills at your own pace from the comfort of your home Gain a complete understanding of Leadership and People Management course Accessible, informative Leadership and People Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Leadership and People Management bundle Study Leadership and People Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Leadership and People Management Course Improve your chance of gaining in demand skills and better earning potential by completing the Leadership and People Management Leadership and People Management Curriculum Breakdown of the Leadership and People Management Course Module 01: Introduction Prof. Paul Course Intro Leadership & Management PROMO Module 02: Leadership Training Leadership Skills Training Leadership Tips & Strategies Part 1 Leadership Tips & Strategies Part 2 Module 03: Management Training Management Skills Training Management Stats & Beginning Concepts Management Tips & Strategies Part 1 Management Tips & Strategies Part 2 Management Tips & Strategies Part 3 Module 04: Culture Training Creating A Great Culture Module 05: Teamwork Training Teamwork - Create High-Performance Teams Teamwork Tips & Strategies Part 1 Teamwork Tips & Strategies Part 2 Teamwork Tips & Strategies Part 3 Module 06: Business Culture Training Job Culture Stats & Beginning Concepts Business Culture Tips & Strategies Part 1 Business Culture Tips & Strategies Part 2 Business Culture Tips & Strategies Part 3 CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership and People Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Leadership and People Management. It is also great for professionals who are already working in Leadership and People Management and want to get promoted at work. Requirements To enrol in this Leadership and People Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Leadership and People Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Leadership and People Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Microsoft Office Skills and Administration Management Diploma mega bundle. This 40 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Microsoft Office Skills and Administration Management Diploma bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Microsoft Office Skills and Administration Management Diploma bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Microsoft Office Skills and Administration Management Diploma Bundle consists of the following premium courses: Course 01: MS Word Diploma Course 02: Proofreading & Copyediting Course 03: PowerPoint Diploma Course 04: Microsoft Excel Level 3 Course 05: New Functions in Microsoft Excel 2021 Course 06: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 07: Microsoft Excel: Excel Sheet Comparison with VBA Course 08: Microsoft Excel: Master Power Query in 120 Minutes! Course 09: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 10: Excel Pivot Tables Course 11: Data Analysis in Microsoft Excel Complete Training Course 12: Excel Must know Formulas and Functions Course 13: Excel spreadsheet for Beginner Course 14: Excel Data Analysis Course 15: Excel Vlookup, Xlookup, Match and Index Course 16: Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 17: PowerBI Formulas Course 18: Outlook Tips and tricks Course 19: Excel PowerQuery and PowerPivot Course 20: Complete Microsoft Power BI 2021 Course 21: The Complete Microsoft Outlook Masterclass Course 22: Microsoft Access Complete Course (Beginner, Intermediate, Advanced) Course 23: Microsoft Access Tables and Queries Course 24: Microsoft Access Databases Forms and Reports Course 25: Microsoft Teams Course 26: Planning & Control Using Microsoft Project 2013, 2016 & 2019 Course 27: Data Protection and Data Security Level 2 Course 28: Office Skills and Administration Management Diploma Course 29: Touch Typing Essentials Course 30: Document Control Moreover, this bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Microsoft Office Skills and Administration Management Diploma mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Microsoft Office Skills and Administration Management Diploma to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Microsoft Office Skills and Administration Management Diploma bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Microsoft Office Skills and Administration Management Diploma bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Digital certificate - Included You will get the Hard Copy certificate for the title course (MS Word Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Learning Outcomes Understand the importance of customer relationship management in modern business and its impact on customer satisfaction and loyalty Learn about different types of CRM software and how to select and implement a suitable solution for a particular business Develop skills in managing customer interactions and communication across various channels, including email, phone, and social media Gain knowledge in data analytics and reporting to better track customer behaviour and identify trends and patterns Explore strategies for using CRM to improve sales and marketing efforts, such as targeting and segmentation Develop skills in managing customer complaints and resolving conflicts to maintain positive relationships with customers Understand the legal and ethical considerations surrounding customer data and privacy in the context of CRM Learn how to measure and evaluate the success of a CRM program and make improvements over time Description For those looking to develop their abilities in managing client interactions, strengthen their relationships with customers, and expand their businesses, our Customer Relationship Management (CRM) course is ideal for them. In this course, students will obtain a thorough understanding of the function of CRM in contemporary business and how it may affect client loyalty and satisfaction through the course. Participants will get knowledge about several CRM tool types and how to pick and use the best option for their particular business needs. Also, they will learn how to manage customer contacts and communication through a variety of platforms, including email, phone, and social media. Their ability to better monitor customer behaviour, spot trends and patterns, and use data analytics and reporting to make defensible judgements will all be elevated by this training. The course will also address how to manage customer complaints and settle disputes to preserve strong relationships, as well as ways for using CRM to improve sales and marketing efforts, including targeting and segmentation. Also, students will learn about the moral and legal issues that arise when dealing with customer privacy and data in the context of CRM. Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment In order to successfully complete the Customer Relationship Management course, students will be required to sit for a final assessment. After they submit their assignment, our expert team will evaluate and provide instant feedback. Career Path Here are some potential career paths for individuals who take a Customer Relationship Management (CRM) course in the UK, along with the annual salary range for each: CRM Manager: £46,000 to £66,000 per year Customer Success Manager: £35,000 to £50,000 per year Sales Manager: £36,000 to £71,000 per year Marketing Manager: £35,000 to £65,000 per year Course Content Module 01: Customer Relationship Management Module 02: What CRM Is and Who It Serves Module 03: Checklist for Success Module 04: Requirement Driven Product Selection Module 05: Considerations in Tool Selection Module 06: Strategies for Customer Retention Module 07: Building the Future Module 08: Homegrown vs. Application Service Provider Module 09: The Development Team Module 10: Evaluating and Reviewing Your Program

Give a compliment to your career and take it to the next level. This Property Management bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Property Management bundle will help you stay ahead of the pack. Throughout the Property Management programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Property Management Bundle Consists of the following Premium courses: Course 01: Property Management Course 02: Property Development Diploma Course 03: Property & Estate Agent Course 04: Social Housing and Tenant Management Level 2 Course 05: Property Law and Legislation Course 06: Understanding Wills and Probate Laws - Level 2 Course 07: Construction Industry Scheme (CIS) Course 08: Capital Budgeting & Investment Decision Rules Course 09: Level 3 Tax Accounting Course 10: Customer Service Course 11: Sales: Psychology of Customers Course 12: Business Writing Enrol now in Property Management to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Property Management expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Property Management Introduction Role and Responsibilities Listing Properties and Marketing The Letting Process and Tenancy Agreement The Property Management Process Keeping Tenants Long Term Regulations Changes in the UK Property Market: An Opportunity How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Property Management bundle. Requirements Our Property Management course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Property Management expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Property Management) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Property Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Enhance your skills in commercial management with our comprehensive Diploma course. Learn essential concepts from relationship management to budgeting and negotiation. Perfect for professionals seeking to advance their careers in business and management.

***24 Hour Limited Time Flash Sale*** Business Studies for Transport Manager Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Business Studies for Transport Manager Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Business Studies for Transport Manager bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Business Studies for Transport Manager Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Business Studies for Transport Manager Career Bundle: Course 01: Transport Manager: Successful Transport Management Course 02: Certificate in Business Studies Course 03: Business Strategy Planning Masterclass Course 04: Business Management and Finance Course Course 05: Business Development Fundamentals: Lean Strategies for Business Course 06: Business Performance Management Course 07: Transport Planning Course 08: Import/Export Course 09: Supply Chain Management Course 10: Quality Management Course 11: Stakeholder Management Course 12: Financial Management Course 13: Warehouse Management Course 14: Inventory Management Course 15: Material Management Course 16: Delivery Manager Course 17: Forklift Training Course 18: Freight Consultant Master Class Course 19: Rail Training Essentials Course 20: Certificate in Purchasing and Procurement Course 21: Operations Management: Enterprise Resource Planning Course 22: Management Skills for New Managers Course 23: Operations Management Course 24: Driver Safety Awareness Certificate - CPD Certified Course 25: Car Mechanic and Repair Training Course 26: Online Workplace First Aid Level 3 Course Course 27: Warehouse Safety Course 28: Manual Handling Training Course 29: Working in Confined Spaces Course 30: Workplace Stress Management With Business Studies for Transport Manager, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Business Studies for Transport Manager today and take the first step towards achieving your goals and dreams. Why buy this Business Studies for Transport Manager? Free CPD Accredited Certificate upon completion of Business Studies for Transport Manager Get a free student ID card with Business Studies for Transport Manager Lifetime access to the Business Studies for Transport Manager course materials Get instant access to this Business Studies for Transport Manager course Learn Business Studies for Transport Manager from anywhere in the world 24/7 tutor support with the Business Studies for Transport Manager course. Start your learning journey straightaway with our Business Studies for Transport Manager Training! Business Studies for Transport Manager premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Business Studies for Transport Manager is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Business Studies for Transport Manager course. After passing the Business Studies for Transport Manager exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Studies for Transport Manager course is ideal for: Students seeking mastery in Business Studies for Transport Manager Professionals seeking to enhance Business Studies for Transport Manager skills Individuals looking for a Business Studies for Transport Manager-related career. Anyone passionate about Business Studies for Transport Manager Requirements This Business Studies for Transport Manager doesn't require prior experience and is suitable for diverse learners. Career path This Business Studies for Transport Manager bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate CPD Accredited Digital Certificate Digital certificate - Included

Highlights of the Course Course Type: Online Learning Duration: 3 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about finance analysis and management Understand the core competencies and principles of finance analysis and management Explore the various areas of finance analysis and management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert financial manager or business manager Hotel Financial Management: Income Statements and Balance Sheets Course Master the skills you need to propel your career forward in finance analysis and management. This course will equip you with the essential knowledge and skillset that will make you a confident financial manager or business manager and take your career to the next level. This comprehensive hotel financial management course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this hotel financial management course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective finance analysis and management practice and equip you with the essential skills, confidence and competence to assist you in the finance analysis and management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in finance analysis and management. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for financial manager or business manager or for people who are aspiring to specialise in finance analysis and management. Enrol in this hotel financial management course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive hotel financial management course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this finance analysis and management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This hotel financial management course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This hotel financial management course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This hotel financial management course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction & Fundamentals Introduction 00:02:00 Introduction to Hotel Operations 00:05:00 Fundamentals of Accounting Concepts 00:03:00 What is Allocation of Expenses 00:04:00 What are Prepayments 00:02:00 Key Terms Used In Hospitality Key Terms Used in Hospitality 00:01:00 Rooms Division Key Terms - Occupancy & Related Terms 00:07:00 Room Division Key Terms ADR and Related Terms 00:06:00 F&B Business - Key Quantity Drivers 00:08:00 Food & Beverage Division - Key Revenue Terms 00:07:00 What are various Revenue Segmentation - Transient Business 00:05:00 Hotel Revenue Segmentation - Group Business 00:05:00 F&B Revenue Segmentation Fundamentals 00:05:00 Standard Templates And Analysis Fundamentals Steps Standard Profit & Loss Templates Prescribed by USALI for Lodging Industries V11 00:11:00 Revenue Reports Analysis Fundamentals 00:05:00 Horizontal Analysis in practice through Room Segment Analysis 00:07:00 Vertical Analysis Explained via Room Segment Report 00:07:00 Combined Analsysis Simplified - Market Segment Report 00:04:00 Revenue Management & Analysis Reports Why You Should know The Business Source 00:05:00 Guest Nationality Report 00:04:00 Booking Lead Period and Booking Pace Concepts 00:04:00 Market Benchmark & Competitor Comparison Report 00:05:00 Upselling & Upgrades 00:03:00 Menu Engineering Report 00:08:00 Expenses & Expense Control Reports Labour Cost Basic Pay & Wages 00:05:00 Labour Cost - Service Charge 00:05:00 Labour Cost - Other Components 00:03:00 Labour Cost Analysis 00:05:00 Other Expenses and Control Reports 00:07:00 Cost Management Ideas Part 1 00:06:00 Cost Management Ideas - Part 2 00:05:00 Overall P&L Analysis Profit & Loss Analysis Steps 00:06:00 Room Division Profit & Loss 00:08:00 F&B Profit & Loss Statement 00:07:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

The role of an MLRO is one of high responsibility, with financial and personal consequences if something goes wrong. As an MLRO or Deputy MLRO, you need the confidence and practical skills to tackle the unique challenges these roles present.  Part of the ICA Practitioner Series, this unique certification is written by MLROs for MLROs and provides a practical framework and toolkit that gives you the knowledge and skills to: navigate the complex role of a Money Laundering Reporting Officer mitigate risks make changes and set goals challenge stakeholders make informed decisions and demonstrate the rationale manage relationships with boards and regulators effectively. This qualification covers the following topics: Interview questions and wider due diligence before taking up an MLRO / Deputy MLRO position Governance - senior management responsibilities - prescribed responsibilities Management information & report writing Risk assessment and risk appetite Policies, procedures & operational implementation Staff, training, leading and influencing/psychological models to develop interpersonal skills Quality of oversight - obtaining trusted data First 100 days - main risks and expectations Form A - FCA Registration, fit & proper interview Building Trust - stakeholder management, committees, management information, regulatory interaction, the MLRO Report Problem shooting and escalation pathways