22466 Management courses in Wideopen delivered On Demand

This Masterclass is designed to teach you how to harness the technique of anchoring to achieve peak states, enhance performance, and improve overall well-being.

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Hiring someone is more than posting a job ad and hoping for the best. It’s about getting the right person, in the right role, at the right time—without losing your mind in the process. This Employee Recruitment and Onboarding Course walks you through how to attract top talent, filter through applications without falling asleep, and set new hires up for success without sending them a 72-slide PowerPoint on day one. If you’ve ever wondered why someone ghosted after the interview or started on Monday and disappeared by Friday, this course has answers. We’ll cover job descriptions that don’t sound like a robot wrote them, interviews that actually tell you something, and onboarding strategies that help people stick around past the welcome email. No fluff. No filler. Just the steps you need to shape a hiring process that works—from the first ad to a settled, confident new team member. Whether you're part of HR or doing everything yourself in a growing business, this course was built with you (and your headache) in mind. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Employee Recruitment and Onboarding Module 01 : Purpose of Onboarding Module 02 : Introduction to Onboarding Module 03 : Onboarding Preparation Module 04 : Onboarding Checklist Module 05 : Creating an Engaging Program Module 06 : Following Up with New Employees Module 07 : Setting Expectations Module 08 : Providing Feedback Learning Outcomes: Define the Significance of Onboarding: Grasp the pivotal role of onboarding in integrating new employees . Craft Engaging Onboarding Programs: Develop captivating initiatives for seamless assimilation . Master Expectation Setting: Learn to establish clear, achievable goals for new team members . Hone Feedback Delivery: Cultivate skills to provide constructive input to nurture growth . Execute Thorough Onboarding Preparation: Streamline processes for maximum effectiveness . Implement Follow-Up Strategies: Ensure sustained support for new employees . Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR Professionals seeking to enhance their onboarding processes. Managers looking to refine their recruitment and integration strategies. Entrepreneurs aiming to create a welcoming and productive work environment. Small business owners keen on maximising employee potential. Team Leaders eager to strengthen team cohesion and performance. Administrative Personnel involved in the recruitment process. Start-up Founders looking to establish effective onboarding practices. Individuals transitioning to HR roles. Career path Recruitment Coordinator HR Specialist Talent Acquisition Manager Onboarding Consultant Employee Experience Coordinator People Operations Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Whether you're looking to improve your customer experience, streamline with new systems, or delegate to a new team member; understanding your customer journey is the best place to start.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

COSHH: COSHH Course Do you wish to gain a thorough understanding of the Control of Substances Hazardous to Health (COSHH) Training Course? This Control of Substances Hazardous to Health (COSHH) Training Course is designed to provide workers with the knowledge and guidance to make their workplaces safer. You will learn everything you need to know about the control of hazardous substances in this special Control of Substances Hazardous to Health (COSHH) Training Course. You will learn how to conduct a risk assessment and how to recognize COSHH safety risks in the workplace with the aid of the Control of Substances Hazardous to Health (COSHH) Training Course. You will learn proper emergency response techniques from the Control of Substances Hazardous to Health (COSHH) Training Course in the event of an accident. Control of Substances Hazardous to Health (COSHH) Training Course will also teach you about harmful substances at work. Unlock your potential with our Control of Substances Hazardous to Health (COSHH) Training Course! Main Course: Control of Substances Hazardous to Health (COSHH) Training Course Free Courses are including with this COSHH: COSHH Course Along with The COSHH Course, We Offer a free Fire Safety Level 2 Course Special Offers of this COSHH: COSHH Course This COSHH: COSHH Course includes a FREE PDF Certificate. Lifetime access to this COSHH: COSHH Course Instant access to this COSHH: COSHH Course Get FREE Tutor Support to this COSHH: COSHH Course COSHH: COSHH Course This COSHH: COSHH Training Course gives you an overview of the course as well as your legal responsibilities and duties. You will feel confident in your ability to comprehend what is expected of you in your workplace with regard to COSHH and COSHH risk assessments after completing this COSHH: COSHH Training Course. Who is this course for? COSHH: COSHH Course This Control of Substances Hazardous to Health (COSHH) Training Course is ideal for anyone wishing to improve their job prospects or advance their career in this sector. Requirements COSHH: COSHH Course To enrol in this COSHH: COSHH Course, students must fulfil the following requirements. To join in our COSHH: COSHH Course, you must have a strong command of the English language. To successfully complete our COSHH: COSHH Course, you must be vivacious and self driven. To complete our COSHH: COSHH Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this COSHH: COSHH Course. Career path COSHH: COSHH Course The Control of Substances Hazardous to Health (COSHH) Training Course will provide you with various job opportunities in this field.

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Achieving Hypergrowth with DevOps OKRs OKRs (Objectives and Key Results) as a framework for defining and tracking objectives and their outcomes is now widely adopted by companies of all sizes, within multiple industries: Google, Adobe, Amazon, Facebook, Dell, Microsoft, Siemens, and Samsung, to name a few. Product OKRs allow for alignment in product development and delivery, Marketing and Sales OKR support driving the buying process via distribution channels, and Customer Service OKRs ensure that customers receive the support they need. All OKRs are important and interdependent in a cascading, objective-setting environment; however, DevOps OKRs play a special role. They boost customer satisfaction, revenue, productivity, and many other key results exponentially, thus allowing a company to achieve the next level of business objectives. In this talk, we will review why this is happening and discuss how to make it happen. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.