Booking options
£7
£7
On-Demand training session
40 minutes
Beginner level
To celebrate the launch of our small business process planner on Amazon, we hosted a live webinar to help you map out your customer journey step-by-step.You can buy a copy of the planner here, if you'd like to work through it alongside this recording of the webinar.Whether you're looking to improve your customer experience, streamline with new systems, or delegate to a new team member; understanding your customer journey is the best place to start.As part of our customer journey webinar, we'll walk through the four key parts of your customer journey:
Hello client - from enquiry through to proposal
New client - contracting and onboarding
Happy client - service or product delivery
Goodbye client - offboarding at the end of a project or contract