22337 Management courses in Huntingdon delivered On Demand

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Business Analysis and Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 25 course mega bundle that will exceed your expectations within your budget. The Business Analysis and Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Business Analysis and Management bundle will help you build a solid foundation to become a proficient worker in the sector. This Business Analysis and Management Bundle consists of the following 20 CPD Accredited Premium courses - Course 01 :Fundamentals of Business Analysis Course 02 :Strategic Business Management - Online Diploma Course Course 03 :Business Intelligence Analyst Course Course 04 :Business Intelligence and Data Mining Course 05 :Research Methods in Business Course 06 :International Business Principles Course 07 :Disruptive Innovation for Business Course 08 :Business Plan for Entrepreneours Course 09 :Stock Trading Analysis with Volume Trading Course 10 :Lead Generation with Attraction Marketing for Business Course 11 :Business Law: Applied Fundamentals Course 12 :Compliance and Risk Management Course Course 13 :Payroll Management Course Course 14 :Anti-Money Laundering (AML) Training Course 15 :Document Control Course 16 :Homebased Business Masterclass Course 17 :Business Writing Course 18 :Business Case Course 19 :Basic Data Analysis Course 20 :Google Data Studio: Data Analytics 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Learning Outcome This tailor-made Business Analysis and Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Business Analysis and Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Business Analysis and Management bundle! This bundle is also ideal for professionals looking for career advancement. Progression: International Institute of Business Analysis BCS Foundation Certificate in Business Analysis BCS International Diploma in Business Analysis BCS Practitioner Certificate in Business Analysis Practice Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Business Analysis and Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Level 1 Diploma in Energy Management Discover the Formula for Success, learn to conquer distractions, and hone your focus with the Time Management Matrix. Prioritize self-care and equip yourself with Productivity Techniques and Tools to make the most of your time and energy. Learning Outcomes: Explain the principles of Energy Management and its importance in daily life. Apply effective strategies for Time Management to enhance productivity. Analyze common distractions and develop techniques for Staying Focused on tasks. Evaluate the use of a Time Management Matrix for prioritizing activities. Utilize various Productivity Techniques and Tools to manage energy and time effectively. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Diploma in Energy Management Course Syllabus Basics of Energy Management: Gain insights into agenda organization techniques tailored for effective energy and time management. Learn how to prioritize tasks and allocate your energy efficiently to maximize productivity. Formula For Success Through Energy Management: Discover the formula for achieving success through energy management. Explore strategies for setting goals, maintaining motivation, and balancing your energy resources to reach your objectives. Maintaining Focus: Develop skills in managing distractions and maintaining focus. Learn how to identify common energy drains and implement techniques to stay on track and achieve your goals. Time Management: Explore the time management matrix and its application in energy management. Prioritize tasks based on importance and urgency to optimize your energy allocation for various activities. Self-care in Energy Management: Understand the critical role of self-care in energy management. Learn how to allocate time and energy for self-renewal, relaxation, and well-being to maintain peak performance. Technology for Improved Energy Management: Discover productivity-enhancing techniques and tools to streamline tasks and manage your energy effectively. Explore strategies for setting boundaries, delegating tasks, and leveraging technology for improved energy management.

24 Hour Flash Deal **25-in-1 Event Coordinator Diploma Mega Bundle** Event Coordinator Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Event Coordinator Diploma package online with Studyhub through our online learning platform. The Event Coordinator Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Event Coordinator Diploma course provides complete 360-degree training on Event Coordinator Diploma. You'll get not one, not two, not three, but twenty-five Event Coordinator Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Event Coordinator Diploma courses are yours for as long as you want them once you enrol in this course This Event Coordinator Diploma Bundle consists the following career oriented courses: Course 01: Event Planner Certificate Course 02: Event Planning and Management Training Course 03: Party and Event Planning Course 04: Kids Party Planner Certificate Course 05: Wedding Planner Course 06: Catering Management Course 07: Hotel Concierge Certification Course 08: Restaurant Management Course 09: Hotel Revenue Management Course 10: Social Events Planning Diploma Course 11: Receptionist Diploma Course 12: Hospitality Compliance Management Course Course 13: Entrepreneurship Course 14: Entrepreneurial Mindset Course 15: From Idea to Enterprise: A Guide to Entrepreneurship and Start-Up Success Course 16: Business Startup Course 17: Advanced Pitching for Startups Course 18: Digital Marketing for Beginners to Advanced Course 19: Customer Relationship Management Course 20: Operations Management Course 21: Raise Money and Valuation for Business Course 22: Time Management Course 23: Decision Making and Critical Thinking Online Course Course 24: Delegation Skills Training Course 25: Business Networking Skills The Event Coordinator Diploma course has been prepared by focusing largely on Event Coordinator Diploma career readiness. It has been designed by our Event Coordinator Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Event Coordinator Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Event Coordinator Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Event Coordinator Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Event Coordinator Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Event Coordinator Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Event Coordinator Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Event Coordinator Diploma lessons One to one assistance from Event Coordinator Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Event Coordinator Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Event Coordinator Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Event Coordinator Diploma certificate and transcript on the next working day Easily learn the Event Coordinator Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Event Coordinator Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Event Coordinator Diploma Requirements To participate in this Event Coordinator Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Event Coordinator Diploma Career path You will be able to kickstart your Event Coordinator Diploma career because this course includes various courses as a bonus. This Event Coordinator Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Event Coordinator Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited |150 CPD Points | Lifetime Access

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Follow your dreams by enrolling on the Travel and Tourism: Marketing, Customer Service and Transport Management course today and develop the experience, skills and knowledge you need to enhance your professional development. Travel and Tourism: Marketing, Customer Service and Transport Management will help you arm yourself with the qualities you need to work towards your dream job. Study the Travel and Tourism: Marketing, Customer Service and Transport Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Travel and Tourism: Marketing, Customer Service and Transport Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Travel and Tourism: Marketing, Customer Service and Transport Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Travel and Tourism: Marketing, Customer Service and Transport Management course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Travel and Tourism: Marketing, Customer Service and Transport Management course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Travel and Tourism: Marketing, Customer Service and Transport Management course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Travel and Tourism: Marketing, Customer Service and Transport Management course. The Travel and Tourism: Marketing, Customer Service and Transport Management course is designed by industry experts and is tailored to help you learn new skills with ease. The Travel and Tourism: Marketing, Customer Service and Transport Management is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Travel and Tourism: Marketing, Customer Service and Transport Management when it suits you. Access the Travel and Tourism: Marketing, Customer Service and Transport Management course modules from any internet-enabled device, including computers, tablets, and smartphones. The Travel and Tourism: Marketing, Customer Service and Transport Management course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Travel and Tourism: Marketing, Customer Service and Transport Management now and start learning instantly! What You Get Out Of Studying Travel and Tourism: Marketing, Customer Service and Transport Management With Janets Free PDF certificate upon successful completion of the Travel and Tourism: Marketing, Customer Service and Transport Management Full one-year access to Travel and Tourism: Marketing, Customer Service and Transport Management Course materials Instant assessment results with the Travel and Tourism: Marketing, Customer Service and Transport Management No hidden fees with the Travel and Tourism: Marketing, Customer Service and Transport Management Full tutor support available from Monday to Friday with the Travel and Tourism: Marketing, Customer Service and Transport Management Study the Travel and Tourism: Marketing, Customer Service and Transport Management at your own pace Benefit from instant feedback through mock exams and multiple-choice assessments Gain a complete understanding of Travel and Tourism: Marketing, Customer Service and Transport Management Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams with the Travel and Tourism: Marketing, Customer Service and Transport Management Study the Travel and Tourism: Marketing, Customer Service and Transport Management in your own time through your computer, tablet or mobile device Improve your chance of gaining professional skills and better earning potential by completing the Travel and Tourism: Marketing, Customer Service and Transport Management Description  The Travel and Tourism: Marketing, Customer Service and Transport Management training course is delivered through Janets' online learning platform. Access the Travel and Tourism: Marketing, Customer Service and Transport Management content from any internet-enabled device whenever or wherever you want to. The Travel and Tourism: Marketing, Customer Service and Transport Management course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Travel and Tourism: Marketing, Customer Service and Transport Management course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Travel and Tourism: Marketing, Customer Service and Transport Management course. After successfully passing the Travel and Tourism: Marketing, Customer Service and Transport Management course exam, you will be able to apply for a CPD-accredited certificate as proof of your Travel and Tourism: Marketing, Customer Service and Transport Management qualification. Certification All students who successfully complete the Travel and Tourism: Marketing, Customer Service and Transport Management course can instantly download their digital certificate. You can also purchase a hard copy of the Travel and Tourism: Marketing, Customer Service and Transport Management course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Travel and Tourism: Marketing, Customer Service and Transport Management is ideal for those who already work in this sector or are an aspiring professional. This Travel and Tourism: Marketing, Customer Service and Transport Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Travel and Tourism: Marketing, Customer Service and Transport Management is open to all students and has no formal entry requirements. To study the Travel and Tourism: Marketing, Customer Service and Transport Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Travel and Tourism: Marketing, Customer Service and Transport Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Travel and Tourism: Marketing, Customer Service and Transport Management and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Travel and Tourism: Marketing, Customer Service and Transport Management Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:13:00 Module 2: Tourism Products and Services Tourism Products and Services 00:13:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:13:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 5: Developing Communication Skills Developing Communication Skills 00:13:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:10:00 Module 7: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:16:00 Module 8: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:15:00 Module 9: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:20:00 Module 10: Transport Management Procedure Transport Management Procedure 00:15:00 Module 11: Sustainable Tourism Sustainable Tourism 00:09:00 Module 12: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 13: Brexit and Its Impact on Tourism Industry Brexit and Its Impact on the Tourism Industry 00:26:00 Mock Exam Mock Exam - Travel and Tourism: Marketing, Customer Service and Transport Management 00:20:00 Final Exam Final Exam - Travel and Tourism: Marketing, Customer Service and Transport Management 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview of Payroll Management In the dynamic world of business, payroll management stands as a critical backbone, ensuring that employees receive their rightful compensation in a timely and accurate manner. As the economy expands and regulations evolve, the demand for skilled payroll professionals continues to rise. This comprehensive course empowers aspiring payroll experts with the essential knowledge and hands-on skills to navigate the complexities of UK payroll administration. Delve into the intricacies of payroll management in the UK with this meticulously crafted course designed to equip you with the expertise to handle payroll responsibilities confidently. From mastering the fundamentals of payroll legislation and employee records to processing monthly payrolls and generating reports, this course provides a holistic understanding of the payroll process. Get a quick look at the course content: This Payroll Management Course will help you to learn: Demonstrate proficiency in UK payroll legislation and company settings. Effectively manage pension schemes and various pay elements. Confidently process monthly payrolls, handle pre-update reports, and update payroll records. Master e-submissions, year-end procedures, and historical data management. Navigate employee departures, manage final payroll runs, and generate comprehensive reports. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access This course covers everything you must know to stand against the tough competition. The future is truly yours to seize with this Payroll Management. Enrol today and complete the course to achieve a certificate that can change your career forever. Process of Evaluation After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Payroll Management course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This course is designed for individuals seeking to build a rewarding career in payroll management, including: Aspiring payroll professionals seeking an entry-level position in the field. Existing payroll professionals aim to enhance their skills and knowledge. HR professionals are seeking to expand their expertise in payroll management. Business owners are seeking to gain a deeper understanding of payroll processes. Individuals seeking a career transition into the field of payroll management. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Payroll Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The field of payroll management offers a range of promising career opportunities in the UK, with competitive salaries and strong job growth prospects. Here are some potential career paths with average salaries: Payroll Administrator: £20K to £26K/year Payroll Officer: £28K to £325K/year Payroll Supervisor: £30K to £40K/year Payroll Manager: £40K to £50K/year Head of Payroll: £50K to £60K/year Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Course Curriculum Module 01: Payroll System in the UK 01:05:00 Module 02: Payroll Basics 00:10:00 Module 03: Company Settings 00:08:00 Module 04: Legislation Settings 00:07:00 Module 05: Pension Scheme Basics 00:06:00 Module 06: Pay Elements 00:14:00 Module 07: The Processing Date 00:07:00 Module 08: Adding Existing Employees 00:08:00 Module 09: Adding New Employees 00:12:00 Module 10: Payroll Processing Basics 00:11:00 Module 11: Entering Payments 00:12:00 Module 12: Pre-Update Reports 00:09:00 Module 13: Updating Records 00:09:00 Module 14: e-Submissions Basics 00:09:00 Module 15: Process Payroll (November) 00:16:00 Module 16: Employee Records and Reports 00:13:00 Module 17: Editing Employee Records 00:07:00 Module 18: Process Payroll (December) 00:12:00 Module 19: Resetting Payments 00:05:00 Module 20: Quick SSP 00:09:00 Module 21: An Employee Leaves 00:13:00 Module 22: Final Payroll Run 00:07:00 Module 23: Reports and Historical Data 00:08:00 Module 24: Year-End Procedures 00:09:00

Employment Law & Agile HR Management Diploma Gain a competitive edge in the HR landscape with our Employment Law & Agile HR Management Diploma. Acquire mastery over Employment Law & Agile HR Management protocols to lead your organisation to success. Transform your career with this must-have diploma in Employment Law & Agile HR Management. Learning Outcomes: Analyse core principles of Employment Law & Agile HR Management. Apply Employment Law in constructing employment contracts. Evaluate rights and responsibilities during employment using Employment Law. Utilise Agile HR Management Methodology as per UK Employment Law in talent development. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Employment Law & Agile HR Management Diploma: Legal Recruitment Process: Implement lawful hiring procedures as per UK Employment Law. Employment Contract: Draft and review employment contracts, strictly adhering to Employment Law guidelines. Rights During Employment: Navigate and uphold employee rights, employing the pillars of Employment Law. Talent Management: Maximise talent potential through Agile HR Management, while remaining compliant with Employment Law. Agile HR Techniques: Implement cutting-edge Agile HR Management strategies.

ITIL® 4 Strategist: Direct, Plan and Improve: On-Demand The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS