Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Hiring someone is more than posting a job ad and hoping for the best. It’s about getting the right person, in the right role, at the right time—without losing your mind in the process. This Employee Recruitment and Onboarding Course walks you through how to attract top talent, filter through applications without falling asleep, and set new hires up for success without sending them a 72-slide PowerPoint on day one. If you’ve ever wondered why someone ghosted after the interview or started on Monday and disappeared by Friday, this course has answers. We’ll cover job descriptions that don’t sound like a robot wrote them, interviews that actually tell you something, and onboarding strategies that help people stick around past the welcome email. No fluff. No filler. Just the steps you need to shape a hiring process that works—from the first ad to a settled, confident new team member. Whether you're part of HR or doing everything yourself in a growing business, this course was built with you (and your headache) in mind. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Employee Recruitment and Onboarding Module 01 : Purpose of Onboarding Module 02 : Introduction to Onboarding Module 03 : Onboarding Preparation Module 04 : Onboarding Checklist Module 05 : Creating an Engaging Program Module 06 : Following Up with New Employees Module 07 : Setting Expectations Module 08 : Providing Feedback Learning Outcomes: Define the Significance of Onboarding: Grasp the pivotal role of onboarding in integrating new employees . Craft Engaging Onboarding Programs: Develop captivating initiatives for seamless assimilation . Master Expectation Setting: Learn to establish clear, achievable goals for new team members . Hone Feedback Delivery: Cultivate skills to provide constructive input to nurture growth . Execute Thorough Onboarding Preparation: Streamline processes for maximum effectiveness . Implement Follow-Up Strategies: Ensure sustained support for new employees . Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR Professionals seeking to enhance their onboarding processes. Managers looking to refine their recruitment and integration strategies. Entrepreneurs aiming to create a welcoming and productive work environment. Small business owners keen on maximising employee potential. Team Leaders eager to strengthen team cohesion and performance. Administrative Personnel involved in the recruitment process. Start-up Founders looking to establish effective onboarding practices. Individuals transitioning to HR roles. Career path Recruitment Coordinator HR Specialist Talent Acquisition Manager Onboarding Consultant Employee Experience Coordinator People Operations Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
COSHH: COSHH Course Do you wish to gain a thorough understanding of the Control of Substances Hazardous to Health (COSHH) Training Course? This Control of Substances Hazardous to Health (COSHH) Training Course is designed to provide workers with the knowledge and guidance to make their workplaces safer. You will learn everything you need to know about the control of hazardous substances in this special Control of Substances Hazardous to Health (COSHH) Training Course. You will learn how to conduct a risk assessment and how to recognize COSHH safety risks in the workplace with the aid of the Control of Substances Hazardous to Health (COSHH) Training Course. You will learn proper emergency response techniques from the Control of Substances Hazardous to Health (COSHH) Training Course in the event of an accident. Control of Substances Hazardous to Health (COSHH) Training Course will also teach you about harmful substances at work. Unlock your potential with our Control of Substances Hazardous to Health (COSHH) Training Course! Main Course: Control of Substances Hazardous to Health (COSHH) Training Course Free Courses are including with this COSHH: COSHH Course Along with The COSHH Course, We Offer a free Fire Safety Level 2 Course Special Offers of this COSHH: COSHH Course This COSHH: COSHH Course includes a FREE PDF Certificate. Lifetime access to this COSHH: COSHH Course Instant access to this COSHH: COSHH Course Get FREE Tutor Support to this COSHH: COSHH Course COSHH: COSHH Course This COSHH: COSHH Training Course gives you an overview of the course as well as your legal responsibilities and duties. You will feel confident in your ability to comprehend what is expected of you in your workplace with regard to COSHH and COSHH risk assessments after completing this COSHH: COSHH Training Course. Who is this course for? COSHH: COSHH Course This Control of Substances Hazardous to Health (COSHH) Training Course is ideal for anyone wishing to improve their job prospects or advance their career in this sector. Requirements COSHH: COSHH Course To enrol in this COSHH: COSHH Course, students must fulfil the following requirements. To join in our COSHH: COSHH Course, you must have a strong command of the English language. To successfully complete our COSHH: COSHH Course, you must be vivacious and self driven. To complete our COSHH: COSHH Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this COSHH: COSHH Course. Career path COSHH: COSHH Course The Control of Substances Hazardous to Health (COSHH) Training Course will provide you with various job opportunities in this field.
Whether you're looking to improve your customer experience, streamline with new systems, or delegate to a new team member; understanding your customer journey is the best place to start.
Achieving Hypergrowth with DevOps OKRs OKRs (Objectives and Key Results) as a framework for defining and tracking objectives and their outcomes is now widely adopted by companies of all sizes, within multiple industries: Google, Adobe, Amazon, Facebook, Dell, Microsoft, Siemens, and Samsung, to name a few. Product OKRs allow for alignment in product development and delivery, Marketing and Sales OKR support driving the buying process via distribution channels, and Customer Service OKRs ensure that customers receive the support they need. All OKRs are important and interdependent in a cascading, objective-setting environment; however, DevOps OKRs play a special role. They boost customer satisfaction, revenue, productivity, and many other key results exponentially, thus allowing a company to achieve the next level of business objectives. In this talk, we will review why this is happening and discuss how to make it happen. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Overview The care sector is a growing and vital industry, expected to employ over 2 million people in the UK by 2035. In the ever-evolving healthcare landscape, the wellbeing of those in need remains paramount. The Health and Safety: Care course emerges as a beacon of knowledge, equipping professionals with the essential tools to safeguard the welfare of both caregivers and care recipients. With a comprehensive curriculum spanning health and safety legislation, fire safety protocols, handling techniques, and regulatory compliance, this Health and Safety: Care course empowers individuals to navigate care confidently and professionally. In the UK, where the care industry continues to thrive, the demand for skilled and knowledgeable professionals soars, offering a myriad of rewarding career paths for those dedicated to making a positive impact on the lives of others. This Health and Safety: Wellbeing in Care course covers the following topics: Understand health and safety legislation relevant to care settings. Identify and manage risks in the care environment. Implement fire safety procedures to ensure everyone's wellbeing. Apply safe handling and moving techniques to prevent injuries. Interpret LOLER and RIDDOR regulations in a care context. Develop strategies to manage stress and promote wellbeing at work. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Health and Safety in Care course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Health and Safety in Care course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Health and Safety in Care course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Health and Safety in Care is suitable for anyone aspiring to start a career in Health and Safety in Care; even if you are new to this and have no prior knowledge on Health and Safety in Care, this course is going to be very easy for you to understand. And if you are already working in the Health and Safety in Care field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Health and Safety in Care course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Health and Safety in Care course has no prerequisite. You don't need any educational qualification or experience to enrol in the Health and Safety in Care course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Health and Safety in Care course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Basic Framework for Health and Safety Basic Framework for Health and Safety 00:14:00 Module 02: Information and Guidance for Health and Safety Information and Guidance for Health and Safety 00:14:00 Module 03: Responsibilities Related to Infection Prevention and Control (IPC) Responsibilities Related to Infection Prevention and Control (IPC) 00:12:00 Module 04: Recognise and Respond to Outbreaks of Infection Recognise and Respond to Outbreaks of Infection 00:15:00 Module 05: Proportionate Approaches to The Implementation of IPC Proportionate Approaches to The Implementation of IPC 00:16:00 Module 06: Supporting Others to Comply with Legislative Supporting Others to Comply with Legislative 00:12:00 Module 07: Infection Risk Assessment and Minimising Infection Infection Risk Assessment and Minimising Infection 00:16:00
The Understand Customers’ Needs and Online Behaviours course helps you connect with customers in a better way. You will learn how people think, act, and respond when they interact with businesses, especially online. The course covers communication skills, body language, and telephone manners, so you can give customers the best service. Whether you're selling something, helping someone, or just want to improve your customer skills, this course makes it easy. Course Curriculum ✓ Module 01: Basic Communication Skills ✓ Module 02: Advance Communication (I) ✓ Module 03: Advance Communication (II) ✓ Module 04: Telephone Etiquette ✓ Module 05: Body Language and Effective Communication Learning Outcomes Understand the basics of clear and polite communication. Learn advanced communication skills for real situations. Improve your listening and response techniques. Build strong customer relationships. Use telephone etiquette to make good impressions. Understand how to read and use body language. Respond better to online and in-person customer needs. Know what influences customer actions online. Handle different customer types with confidence. Communicate clearly and calmly under pressure. Who is this course for? This course is perfect for anyone who works with customers or wants to improve their communication. It’s great for people in sales, customer service, support, hospitality, or anyone who deals with clients online or by phone. If you want to understand people better and respond the right way, this course is for you. Eligibility Requirements You don’t need any past training to take this course. If you are willing to learn and improve how you talk and listen, you’re ready to begin. Career Path After finishing this course, you can work in many customer-focused roles. These include customer service advisor, support representative, sales assistant, call centre worker, or hospitality staff. You can also use these skills in marketing, retail, or any job that needs strong communication. (Learn more about this online course)
Overview Vulnerable people who are dependent on others may lose their freedom and anatomy. In order to protect their liberty, the Deprivation of Liberty Safeguards (DoLS) was established. Enhance your knowledge of this legal framework and learn how to provide care without compromising the freedom of individuals with our Deprivation of Liberty Safeguards Training course. The course will describe the core principles of DoLS. Here, you will be able to enhance your knowledge of the Mental Capacity Act. Furthermore, you will grasp the skills required for DoLS assessment. The informative modules will also educate you on the DoLS procedures allocated for hospitals and care homes. After the completion of the course, you will receive a recognised certificate of achievement. This certificate will be beneficial in seeking a career in the relevant industry. Join now! Course Preview Learning Outcomes Familiarise yourself with the principles of DoLS Understand the significance of the Mental Capacity Act and UK law Gain in-depth knowledge of the DoLS assessment process Learn about the DoLS procedures in hospitals and care homes Know the important roles associated with DoLS and LPS Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? DoLS Assessment DoLS Procedures Who Should Take This Deprivation of Liberty Safeguards Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Deprivation of Liberty Safeguards Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Pathâ This exclusive Deprivation of Liberty Safeguards Training course will equip you with effective skills and abilities and help you explore career paths such as Deprivation of Liberty Safeguards (DoLS) Assessor Mental Health Support Worker Social Worker Healthcare Advocate Care Home Manager Module 01: Applying Authorisation to Safeguards Applying Authorisation to Safeguards 00:13:00 Module 02:DoLS Procedures in Hospitals & Care Homes DoLS Procedures in Hospitals & Care Homes 00:13:00 Module 03:Important Roles Relating to DoLS and LPS Important Roles Relating to DoLS and LPS 00:14:00 Module 04:The DoLS Assessment Process The DoLS Assessment Process 00:12:00 Module 05:The Importance of the Mental Capacity Act and UK Law The Importance of the Mental Capacity Act and UK Law 00:15:00 Module 06:Understanding the Principles of DoLS Understanding the Principles of DoLS 00:14:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00