22457 Management courses in Cardiff delivered On Demand

The Hospitality Management Level 2 CPD Accredited Course offers a solid foundation for anyone seeking to enhance their knowledge of the hospitality industry. This course covers key aspects of hotel and restaurant management, customer service excellence, and effective team leadership. Designed to equip you with the essential tools and techniques required in the dynamic hospitality sector, this programme allows you to develop a deep understanding of operations, from managing resources to ensuring a high standard of guest satisfaction. Throughout the course, you will explore core areas including operational efficiency, staff coordination, and the nuances of maintaining high service standards. The material is carefully designed to provide you with a structured approach to hospitality management, supported by in-depth insights that align with industry demands. Whether you are aiming to pursue a career in hotel management, event planning, or customer service, this course provides the knowledge needed to thrive in the competitive world of hospitality. With CPD accreditation, you can be confident that the course content meets the highest professional standards. Course Curriculum: Module 1: Introduction to Hospitality Management Module 2: An Overview of Hotel Industry Module 3: The Process of Selection and Recruitment in the Hospitality Industry Module 4: The Process of Development and Training in the Hospitality Industry Module 5: Management of Front Office Operations Module 6: Management of Housekeeping, Engineering and Security Operations Module 7: Management of Food and Beverage Operations Module 8: Management of Service Quality in the Hospitality Industry Module 9: Marketing in Travel and Tourism Business Module 10: Accounting in the Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Hospitality Management Level 2 - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Hospitality Management Level 2 - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Hospitality Management Level 2 - CPD Accredited training.

Overview Change in life is inevitable, but you can learn to genuinely embrace it and help others to adopt a better lifestyle. This unique course will give you certified training on handling profound change and dealing with the potential consequences of it. The Change Management Level 3 course consists of a robust set of online learning modules that covers all aspects of a change cycle, which can be used in any appropriate situation. From this groundwork, you will be taught how to deal with extreme reactions to transformation or modifications, which includes anger and stress management. This is the ideal training for any kind of Change Manager. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Change Management Level 3. It is available to all students, of all academic backgrounds. Requirements Our Change Management Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 11 lectures • 01:20:00 total length •Course Overview: 00:05:00 •What is Change?: 00:10:00 •The Change Cycle: 00:05:00 •The Human Reaction to Change: 00:05:00 •The Pace of Change: 00:10:00 •The Four Room Apartment: 00:05:00 •Dealing with Resistance: 00:05:00 •Adapting to Change: 00:10:00 •Strategies for Dealing with Anger: 00:10:00 •Managing Stress: 00:15:00 •Assignment - Change Management Level 3: 2 days

24-Hour Flash Sale! Prices Reduced Like Never Before!! Efficient office management plays a crucial role in building a successful organisation. With the UK's business sector continuously expanding with over 6 million private sector businesses, there's a growing demand for skilled professionals capable of steering office operations towards excellence. The "Office Management Bundle" is a comprehensive suite of courses designed to equip aspiring and current office managers with the essential skills required for effective administration, team leadership, and enhanced workplace productivity. Learn office management from foundational administrative duties to advanced team leadership strategies. Participants will have a chance to get into Secretarial Training, mastering the art of Minute-taking and Document Control, ensuring seamless information flow within an organisation. The course also tackles critical areas such as Employment Law, Sexual Harassment training for managers, and proficiency in Microsoft Office, essential for today's digital office environment. Additionally, courses on Workplace Productivity, Business Communication, and Decision-making and Critical Thinking Training are included to round out a manager's skill set. This Office Management Bundle Contains 11 of Our Premium Courses for One Discounted Price: Course 01: Office Management Course 02: Secretarial Training Course 03: Team Management Course 04: Minute Taking Course 05: Document Control Course 06: Employment Law Course 07: Sexual Harassment in the Workplace Training for Managers and Supervisors (SHWT) Course 08: Microsoft Office Course 09: Workplace Productivity Course Course 10: Essentials Communication for Business Course 11: Decision Making and Critical Thinking Training The "Office Management Bundle" offers a golden opportunity for individuals looking to advance their careers in office administration or for those seeking to refine their management skills. By completing this training, you'll be well-prepared to navigate the complexities of office management, contribute to a positive workplace culture, and drive your organisation towards its goals. Enrol now and embrace this chance to become a pivotal part of your company's success story! Learning Outcomes of this Bundle: Master essential office management and secretarial skills. Lead teams effectively and foster a collaborative work environment. Navigate legal frameworks in employment and handle workplace harassment. Utilise Microsoft Office tools to enhance office productivity. Communicate effectively in a business setting. Apply decision-making and critical thinking in managerial roles. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Office Management Module 01: Personal Assistant Module 02: Admin Support Module 03: Organisational Skills Module 04: Telephone Etiquette Module 05: Business Writing Module 06: Time Management Module 07: Body Language and Effective Communication Module 08: Meeting Management Course 02: Secretarial Training Module 01: Admin Support Module 02: Administrative Management Module 03: Organisational Skills Module 04: Telephone Etiquette Module 05: Business Writing Module 06: Time Management Module 07: Body Language and Effective Communication Module 08: Meeting Management Module 09: Excel Basics Module 10: PowerPoint Basic Course 03: Team Management Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change Module 11: Managing Time Module 12: Managing Conflict Module 13: Risk Management Process Module 14: Managing Virtual Teams =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring office managers Current administrators Team leaders Secretaries HR professionals Supervisors Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Office Manager - £25,000 to £35,000 Executive Assistant - £30,000 to £40,000 HR Manager - £35,000 to £50,000 Team Leader - £24,000 to £30,000 Productivity Coach - £30,000 to £45,000 Legal Advisor - £40,000 to £55,000 Certificates CPD Accredited Certificate Digital certificate - Included Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD . CPD Accredited Certificate Hard copy certificate - Included Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Get the Advance Guide to Manage Yourself If you are not sure what to do with your life or what your ultimate goal is, then you are lacking personal management. But lucky for you this course will teach you all about it. Personal management is the Process of planning and outlining personal goals for your life, and then trying to fulfill these goals in your life. These goals should include both short term and long term goals, and should cover a variety of topics including finance, education, careers, and time management. Personnel management includes the function of employment, development and compensation- These functions are performed primarily by the personnel management in consultation with other departments. Personnel management is an extension to general management. It is concerned with promoting and stimulating competent work force to make their fullest contribution to the concern. This course will be able to provide you with valuable lessons and help you attain the personal management and success you desire. Course Highlights Extended Diploma in Personal Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Personal Management into 27 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 21 hours, 35 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Personal Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Personal Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Personal Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Managing Attention Module One - Getting Started FREE 00:30:00 Module Two - Introduction to Attention Management FREE 00:30:00 Module Three - Types of Attention 01:00:00 Module Four - Strategies for Goal Setting 01:00:00 Module Five - Meditation 01:00:00 Module Six - Training Your Attention 01:00:00 Module Seven - Attention Zones Model 01:00:00 Module Eight - SMART Goals 01:00:00 Module Nine - Keeping Yourself Focused 01:00:00 Module Ten - Procrastination 01:00:00 Module Eleven - Prioritizing Your Time 01:00:00 Module Twelve - Wrapping Up 00:30:00 Attention Management- Activities 00:00:00 Managing Ego Why You Need To Develop Your Ego FREE 00:30:00 Work On Honesty FREE 00:30:00 Work On Courage And Exploration 01:00:00 How To Build A Stronger Ego 01:20:00 Staying Engaged With Life 00:15:00 The Dangers Of A Damaged Ego 00:15:00 Personal Development Healthy Abundance Mindset 01:00:00 Meditation 01:00:00 Goal Setting 01:00:00 Center Yourself 01:00:00 Get Over Your Fear 01:00:00 Be Grateful 01:00:00 Visualize 01:00:00 Wrapping Up 00:15:00 Mock Exam Final Exam

This course provides an overview of conflict and crisis management in project management. Participants will learn about the nature, features, and causes of conflict, as well as the contributing factors and types of project conflicts. The course will also cover conflict management, conflict resolution approaches, and strategies for managing conflict in project management. In addition, the course will explore crisis management, including types of project crises, elements and stages of crisis management, and principles for leading through crisis. Participants will also learn about crisis management tools and their application in project management. This course provides a comprehensive understanding of conflict and crisis management in project management. Participants will learn about the nature, features, and causes of conflict, as well as the contributing factors and types of project conflicts. By the end of the course, learners will be equipped with the knowledge and skills to effectively manage conflicts and crises in project management. After the successful completion of the course, you will be able to learn about the following; Nature, features, and causes of Conflict. Contributing factors and types of Project Conflicts. What is Conflict Management? Conflict Resolution Approaches and the Role of the Project Manager. Conflict Resolution Strategies in project management. What Is Crisis Management? Types of Project Crisis. Elements and stages of Crisis M Five Principles for Leading Through Crisis. Crisis Management Tools. This course provides a comprehensive understanding of conflict and crisis management in project management. Participants will learn about the nature, features, and causes of conflict, as well as the contributing factors and types of project conflicts. The course will cover conflict management, conflict resolution approaches, and strategies for managing conflict in project management. In addition, the course will explore crisis management, including types of project crises, elements and stages of crisis management, and principles for leading through crisis. Participants will also learn about crisis management tools and their application in project management. By the end of the course, learners will be equipped with the knowledge and skills to effectively manage conflicts and crises in project management. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Conflict and Crisis Management in Projects Self-paced pre-recorded learning content on this topic. Conflict and Crisis Management in Projects Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Managers Project Coordinators Project Analysts Business Analysts Team Leaders Department Managers Executives overseeing projects Consultants Engineers IT Professionals Marketing Managers Human Resources Managers Financial Analysts Operations Managers Supply Chain Managers Product Managers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Embark on a transformative journey with our 'Line Management' course, tailored meticulously for those who aspire to lead. Discover the art of mentoring, supervising, and bringing out the best in your team. This course not only sharpens your managerial skills but also equips you with techniques to enhance team dynamics, ensuring a harmonious and productive work environment. With each module, you'll unlock a new dimension of management, transforming you into a confident and capable leader. Learning Outcomes Understand the core concepts and responsibilities of line management. Develop robust mentoring, coaching, and supervisory skills. Implement effective talent management strategies and enhance team performance. Acquire skills to manage conflicts and foster positive employee relations. Grasp essential employment laws pertinent to line managers. Why choose this Line Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Line Management Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Line Management course for? Aspiring managers keen on mastering line management skills. Team leaders aiming for enhanced team performance and dynamics. HR professionals seeking deeper knowledge in talent management. Business owners determined to optimise their managerial approach. Individuals in supervisory roles desiring to upgrade their skills. Career path Line Manager: £30,000 - £45,000 Talent Management Specialist: £35,000 - £55,000 Performance Management Analyst: £28,000 - £42,000 HR Manager: £40,000 - £60,000 Conflict Resolution Specialist: £32,000 - £50,000 Employee Relations Officer: £27,000 - £43,000 Prerequisites This Line Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Line Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Line Management Introduction to Line Management 00:15:00 Module 02: Coaching and Mentoring Coaching and Mentoring 00:26:00 Module 03: Supervising, Motivating and Counselling Supervising, Motivating and Counselling 00:16:00 Module 04: Talent Management Talent Management 00:20:00 Module 05: Effective Communication Skills Effective Communication Skills 00:15:00 Module 06: Performance Appraisal Management Performance Appraisal Management 00:15:00 Module 07: Stress Management Stress Management 00:22:00 Module 08: Prioritising and Time Management Prioritising and Time Management 00:40:00 Module 09: Employee Relations Employee Relations 00:18:00 Module 10: Handling Conflict Handling Conflict 00:15:00 Module 11: Employment Law for Line Managers Employment Law for Line Managers 00:26:00 Assignment Assignment - Line Management 00:00:00

The comprehensive Anxiety Management Course has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Anxiety Management Course today, and learn from the very best the industry has to offer! This best selling Anxiety Management Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Anxiety Management Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Anxiety Management Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Anxiety Management Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Anxiety Management Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Anxiety Management Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Anxiety Management Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Overview This comprehensive course on Financial Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Financial Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Financial Management. It is available to all students, of all academic backgrounds. Requirements Our Financial Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 02:55:00 total length •Introduction To Financial Management: 00:10:00 •Fundamentals Of Budgeting: 00:18:00 •The Balance Sheet: 00:15:00 •Income Statement: 00:12:00 •The Cash Flow Statement: 00:14:00 •Statement of Stockholders' Equity: 00:12:00 •Analysing and Interpreting Financial Statements: 00:50:00 •Inter-relationship between All the Financial Statements: 00:16:00 •International Aspects of Financial Management: 00:28:00 •Assignment - Financial Management: 00:00:00

Course Overview Are you lacking energy and drive? Do you struggle to organise your day and workload? The Energy and Time Management Masterclass will show you how to boost your energy and manage your time more effectively to maximise productivity. It will teach you tips and best practices for reducing stress, syncing your body clock, setting effective goals, and eating the right foods to enhance brain function. By the end of this course, you will have a wide range of life skills that can be applied in your professional and personal life. You will be able to apply the lessons learned to structure your day better, minimise time wastage, and optimise your energy levels to achieve your personal and professional goals. This best selling Energy and Time Management Masterclass has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Energy and Time Management Masterclass is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Energy and Time Management Masterclass is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Energy and Time Management Masterclass is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Energy and Time Management Masterclass, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Energy and Time Management Masterclass will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Energy and Time Management Masterclass to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Elevate Your Business Acumen: Business Performance Management Course Embark on a transformative journey into the world of Business Performance Management with our comprehensive course. Unravel the intricate concepts that drive successful management practices, as each module takes you on a captivating exploration of performance metrics, balanced scorecards, and the Lean Philosophy. Through engaging exercises and real-world projects, you'll not only grasp theoretical concepts but also apply them to Nightingale Care scenarios, bridging the gap between theory and practice. Dive into the intricacies of measuring, managing, and improving business performance, equipping yourself with the tools to propel your career and enhance organizational success. This course isn't just about learning; it's about mastering the art of steering businesses toward unprecedented heights. Learning Outcomes Understand the foundational concepts in Business Performance Management. Implement Management by Objectives (MBO) and the Performance Pyramid for strategic success. Navigate the intricacies of the Balanced Scorecard and the Lean Philosophy. Analyze and interpret operational metrics to drive informed decision-making. Enhance your ability to measure, manage, and improve business performance through real-world projects. Why choose this Business Performance Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Business Performance Management course for? Aspiring managers seeking a deep understanding of business performance dynamics. Professionals aiming to enhance their strategic decision-making skills. Entrepreneurs keen on optimizing their business performance. Students pursuing business management or related disciplines. Anyone eager to bridge the gap between theoretical business concepts and practical application. Career path Business Analyst: £30,000 - £40,000 Performance Management Consultant: £40,000 - £60,000 Strategic Planning Manager: £50,000 - £70,000 Operations Director: £60,000 - £80,000 Chief Operating Officer (COO): £80,000 - £120,000 Business Performance Director: £90,000 and above Prerequisites This Business Performance Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Business Performance Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Business Performance Management Module 01: Welcome 00:02:00 Module 02: Part 1 Introduction and Agenda 00:03:00 Module 03: Concepts in Business Performance Management 00:05:00 Module 04: The Purpose of Management 00:08:00 Module 05: Exercise: Mission and Objectives 00:04:00 Module 06: Part 1 Project 00:01:00 Module 07: Part 2 Introduction and Agenda 00:02:00 Module 08: Management by Objectives 00:05:00 Module 09: The Performance Pyramid 00:03:00 Module 10: The Balanced Scorecard 00:05:00 Module 11: The Lean Philosophy 00:09:00 Module 12: Benefits Realisation 00:06:00 Module 13: Part 2 Project 00:01:00 Module 14: Test your Knowledge 1 00:08:00 Module 15: Part 3 Measuring Managing and Improving Business Performance 00:07:00 Module 16: Exercise: Performance Measures 00:05:00 Module 17: Analysing Performance Data 00:05:00 Module 18: Operational Metrics 00:03:00 Module 19: Reporting Performance Data 00:03:00 Module 20: Improving Business Performance 00:10:00 Module 21: Exercise: More Performance Measures 00:04:00 Module 22: Key Learning Points 00:03:00 Module 23: Part 3 Project 00:02:00 Module 24: Test your Knowledge 2 00:09:00 Module 25: Part 4 Nightingale Care 1 00:02:00 Module 26: Part 4 Nightingale Care Suggested Answer 1 00:03:00 Module 27: Part 4 Nightingale Care 2 00:01:00 Module 28: Part 4 Nightingale Care Suggested Answer 2 00:03:00 Module 29: Part 4 Nightingale Care 3 00:01:00 Module 30: Part 4 Nightingale Care Suggested Answer 3 00:02:00 Module 31: Part 4 Nightingale Care 4 00:01:00 Module 32: Part 4 Nightingale Care Suggested Answer 4 00:03:00 Assignment Assignment - Business Performance Management 00:00:00