322 Management Accounting courses delivered Online

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

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Description Microsoft Excel has hundreds, if not thousands, of functions and features. This course aims to cover some of the best – that is the ones I find most useful. In “Adventures in Excel”, I cover the simple-to-use but powerful functions that I use most often: Basic features including products and powers Key date functions including the calculation of due dates and days past due Generating random numbers and random dates The new IFS functions (new to Office365) Text functions The most useful logical functions and IS functions How to create a drop-down list The new XLOOKUP function Pivot tables   These functions are easy to use, and, unless your role is extremely specialised, they are probably the ones you’ll use 90% of the time. I hope you find the course helpful.   Learning Outcomes Participants in this course will learn: Basic Excel functions including SUM, AVERAGE, MIN, MAX, PRODUCT, POWER and SQRT Useful date functions including TODAY, EOMONTH, EDATE, and DAYS Generating random numbers using RAND and RANDBETWEEN; generating random dates; and randomly picking an item from a list or table The new RANDARRAY function in Office365 The new IFS functions in Office365 including AVERAGEIFS, MAXIFS, MINIFS, COUNTIFS, and SUMIFS Text functions including TRIM, LOWER, UPPER, PROPER, LEFT, MID, RIGHT, FIND, TEXTJOIN and CONCATENATE Logical functions AND, OR, and NOT and IS functions ISTEXT, ISNUMBER, ISBLANK and ISERROR How to create a drop-down list The new SORT and FILTER functions in Office365 VLOOKUP and the new XLOOKUP function How to create a Pivot table and analyse data with one     Course Requirements There are no pre-course requirements.   Additional Resources Course Spreadsheet with the examples covered.     About Ross Ross Maynard is a Fellow of the Chartered Institute of Management Accountants in the UK. He is director of Ideas2Action Process Excellence Ltd and has 30 years’ experience as a process improvement consultant and facilitator. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

The aim of the Fundamentals of Managerial Accounting course is to provide students with a strong foundation in the principles and practices of managerial accounting, with a focus on how accounting information can be used to support business decision-making. The course aims to help students develop a critical understanding of cost concepts, budgeting, and performance evaluation, and how these tools can be used by managers to improve organizational efficiency and effectiveness.After the successful completion of the course, you will be able to learn about the following, Understand Basics of Managerial Accounting. Explore Cost terminology and concepts. Analyze Inventory terminology and concepts. Explore Costing Methods. Understand Job Order Costing. Explore Process Costing. Analyze Activity-based Costing. This course provides a comprehensive understanding of cost behavior, budgeting, performance evaluation, decision-making using relevant costs and benefits, product costing and pricing, and capital budgeting and investment. The course covers the principles and practices of managerial accounting, focusing on how accounting information can be used to support business decision-making and improve organizational efficiency and effectiveness. Students learn to analyze costs, create budgets and forecasts, evaluate performance, and make decisions using relevant financial information. They also learn about product costing and pricing, capital budgeting and investment analysis, and how to apply these tools to real-world managerial accounting scenarios. The Fundamentals of Managerial Accounting course is designed to provide students with an understanding of the role of accounting in business decision-making. The course covers topics such as cost behavior, budgeting, and performance evaluation, with a focus on how managers can use accounting information to make informed decisions. The course will cover various cost concepts such as variable, fixed, and mixed costs, and how they impact business operations. Students will also learn about cost-volume-profit analysis, which helps managers make decisions based on sales revenue, costs, and profit. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Managerial Accounting Self-paced pre-recorded learning content on this topic. Fundamentals of Managerial Accounting Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Accountant Financial analyst Business analyst Operations manager Project manager Cost analyst Management consultant Business owner or entrepreneur Budget analyst Financial manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

New Excel Functions   Course Description   Ross Maynard     Description In the second half of 2020 Microsoft released a significant upgrade to the most used spreadsheet programme in the world. Microsoft Excel now offers the ability to handle dynamic arrays – functions that return a range of results that update as the source data changes. In this course, we discuss the power of dynamic arrays and introduce the new functions. The functions I am going to cover are: RANDARRAY- creating a table of random numbers or random dates UNIQUE – identifying the distinct items in a list SEQUENCE – listing numbers with a set interval SORT and SORTBY – new ways of dynamically sorting data FILTER – building the ability to filter data into formulae XLOOKUP – replacing VLOOKUP with greater flexibility IFS and SWITCH making it easier to construct IF statements The new CONCAT, and TEXTJOIN text functions   If you have an earlier version of Microsoft Excel then these functions will not be available to you and this course might not be for you. But if you do have a subscription to Office365 – either personally or through your work – I think you will find this course extremely useful.         Learning Outcomes Participants in this course will learn: What the new dynamic arrays feature in Microsoft Excel means How the new RANDARRAY function works How the new UNIQUE function works How the new SEQUENCE function works How the new SORT and SORTBY functions work How the new FILTER function works How the new XLOOKUP function can replace VLOOKUP How to build IF statements with the new IFS function How the new SWITCH function works How the new TEXTJOIN function can replace CONCATENATE and CONCAT How the new functions can be used in management reporting     Course Requirements There are no pre-course requirements.   Additional Resources Course Spreadsheet with the examples covered.       About Ross Ross Maynard is a Fellow of the Chartered Institute of Management Accountants in the UK. He is director of Ideas2Action Process Excellence Ltd and has 30 years’ experience as a process improvement consultant and facilitator. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

The Birth of the Industrial Revolution in Britain 1707 to 1830   Course Description   Introduction The Industrial Revolution started in Britain in the eighteenth century. A number of factors converged to create the conditions for developments in industry and science. Agricultural improvements created a cadre of wealthy landowners with money to invest. Improved educational opportunities, particularly in Scotland, created a broader set of young people with ideas and ambition. Greater religious freedom allowed individuals of talent to develop businesses. Interest in science and technology blossomed and the birth of the coffee house culture brought people with ideas into the orbit of those with money. But it was not all rosy. The new culture of ideas and experimentation was almost entirely limited to men. A woman’s place was seen to be in the home. At the same time the slave trade flourished providing much of the wealth for investment and, shamefully, Britain was a key facilitator in this odious business – and there were few voices of dissent at the time. And the poor lived short and brutish lives of hard physical work in grim conditions with an inadequate diet and very little healthcare. In this course I am going to take you through the key milestones of the early industrial revolution – in the textile industry, in coal mining and iron production, in civil engineering; in the development of steam power and the birth of the railways.     Course Pre-Requisites There are no course pre-requisites.     What Students will Learn The history of the industrial revolution in Britain from 1707 to 1830 The factors that created the conditions for the industrial revolution Developments in the textile industry in the eighteenth century The development of steam as a source of power The birth of steam locomotion Developments in coal, coke and iron Civil engineering in the eighteenth century Scientific developments in the eighteenth century     Curriculum SS1 The Birth of the Industrial Revolution 6 mins SS2 The Textiles Revolution 13 min SS3 The Birth of the Steam Engine 10 mins SS4 The Age of Steam Locomotion 14 mins SS5 Fuelling the Industrial Revolution 10 mins SS6 The Engineering Revolution 6 mins SS7 The Scientific Revolution 18 mins SS8 Black Lives during the Industrial Revolution 5 mins SS9 The Birth of the Industrial Revolution 2 mins SS10 The Industrial Revolution History Quiz 19 mins   Total time: 1 hour 44 minutes     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in finance processes. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

This course is designed to provide the learner with the conceptual foundation of understanding cost accounting. The learner will be able to explore the key concepts to identify the process and peculiarities of cost accounting and differentiate it from financial accounting.  After the successful completion of this lecture, the learner will be able to understand the following: An introduction to cost accounting. The objectives of cost accounting. Understanding the features of cost accounting. Understanding the importance of cost accounting. Understandung the difference between cost accounting and financial accounting. Understanding the various tools of cost accounting. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Concepts and Tools of Cost Accounting Self-paced pre-recorded learning content on this topic. Quiz: Concepts And Tools Of Cost Accounting Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Learning and Development Manager Finance Manager Accountant Organizational Behaviour Specialist Operations Manager Team Lead Business owner Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

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Safeguarding Course Information   Description This course provides a guide to the safeguarding procedures that medical practices and other service providers need to have in place to guard against abuse or neglect. Safeguarding procedures are needed within doctors’ surgeries, schools, nurseries, clubs and associations and any organisation dealing with children and young people, and vulnerable adults. This is not a course about the clinical detection or escalation of safeguarding concerns The aim of the course is to help providers design the administrative procedures in place that they need for safeguarding The focus of the course is the United Kingdom, but the principles covered in the course, and the procedures presented, should apply anywhere.     Course Pre-Requisites There are no course pre-requisites.   What Students will Learn The safeguarding procedures that organisations dealing with young people and vulnerable adults need The definition of Safeguarding The types of organisation that need safeguarding procedures The responsibilities of organisations for safeguarding Sources of information on safeguarding     Curriculum 1. What is Safeguarding? 2. Who is covered by safeguarding? 3. The Responsibilities of Service Providers 4. Key Decisions for Service Providers 5. Documents relating to safeguarding 6. Registration of new service users 7. Identification of Concerns 8. Proactive Analysis of Issues 9. Collaborative Review 10. Audit of Effectiveness     Additional Resources PDFs uploaded: What_to_do_if_you_re_worried_a_child_is_being_abused.pdf (328.0 kB) Scottish Government Safeguarding Guidance.pdf (4.1 MB) Working_Together_to_Safeguard-Children.pdf (2.3 MB) Making Safeguarding Personal - Guide 2014.pdf (277.9 kB)     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in finance processes. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Register on the Managerial Accounting today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Managerial Accounting is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a lesson to prove your newly-acquired knowledge. Course Content Section 1 Managerial Accounting Defined 00:05:00 Financial Accounting Compared to Managerial Accounting 00:09:00 Trends 00:14:00 Foundation Concepts part 1 00:09:00 Foundation Concepts part 2 00:10:00 Foundation Concepts part 3 00:11:00 Section 2 Process costing vs Job Cost 00:08:00 Job cost part 1 00:10:00 Job cost part 2 00:08:00 Allocating costs to multiple products 00:13:00 Departmental Overhead Rate 00:09:00 Activity Based Costing 00:11:00 Section 3 Cost Behavior 00:12:00 Cost Behavior Continued 00:16:00 Break Even Point 00:11:00 Break Even Point Changes 00:06:00 Sales Mix 00:08:00 Pricing 00:13:00 Short Term Decisions 00:13:00 Section 4 Budgeting Intro 00:12:00 Budgetin continued 00:15:00 Operating Budgets 00:06:00 Cash Budget 00:09:00 Budgeted Balance Sheet 00:05:00 Performance Evaluation 00:12:00 Performance Evaluation Cont p1 00:11:00 Performance Evaluation Cont p2 00:07:00 Standards 00:09:00 Standard Costs Continued 00:16:00 Section 5 Capital Investment Decisions 00:12:00 Capital Investment Analysis 00:14:00 Assignment Assignment - Managerial Accounting 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.