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Description Influential conversation ability enriches your managerial capability. But most of the time, people do not know how to handle the situation with his conversational power. To become efficient in that particular area, you may look at Managing Difficult Conversations course. This course enables you to perceive the situation and to manage the ways of difficulties with pen and pencils. It provides you a guideline where you can understand situation and develops your conversational skill to present the difficulties smoothly. It teaches you how to keep calm and cool, present your attire with physical gesture and make an effective conversation to achieve your agreement for your organizational growth. It always helps you to focus on the main facts considering some valuable questions and situation. Actually, it aims at your presentation facts. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Managing Difficult Conversations is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Managing Difficult Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction - Welcome from Alan Stevens FREE 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 How to Close a Difficult Conversation 00:02:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: If you run a giant corporation or work in a small business, it's more than likely that you regularly deal with people of different cultures - from customers and suppliers to salespeople and colleagues. This Managing Cultures in Workplace will guide you in every facet of business - from hiring and motivating employees to develop winning sales pitches marketing campaigns. This Managing Across Cultures Course will give supervisors and manager easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool. If you want to improve your knowledge you should join this course. Learning Outcomes: Give a definition to culture simultaneously learn how it molds the workplace Recognise the ways the stereotypes develop our concepts Create effective cross-cultural outlook Learn to communicate more proficiently through cultures Know how to manage employees skilfully from various cultures Assist your teams to surpass cross-cultural as well as the virtual limits Generate acceptability along with awareness for your organization to assist the creation of a multicultural atmosphere Work on to leverage the global talent scheme Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Managing Cultures in Workplace is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Managing Cultures in Workplace is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 What Is Culture? 00:30:00 Communicating Effectively 00:30:00 Team Building Across Cultures 00:30:00 Managing Across Cultures 00:30:00 Building a Multicultural Organization 00:15:00 Working with the Global Talent Pool 00:15:00 Mock Exam Mock Exam- Managing Cultures in Workplace 00:20:00 Final Exam Final Exam- Managing Cultures in Workplace 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Want to start podcasting but don't know where to begin? Learn all the essential areas that you need to know about becoming a podcast host with one single course entitled Podcast Hosting Training. The podcast craze of the past several years reveals no signs of breaking down, rather it's expanding over time. Before you hasten into things, it's crucial to keep in mind that podcasts take a lot of effort, and energy to get going. We have composed this course to help you become a professional podcast host, and provide you with the direction from A to Z. Learn how to create, record, and publish your initial podcast and get the audience to listen to it. In addition to all of that, you will understand what it requires to be a talk show host or produce your show. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Podcast Hosting Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Podcast Hosting Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction FREE 00:01:00 Blueprint 00:09:00 1 vs Group 00:06:00 Podcast Hosting 00:07:00 Syndicate Your Podcast 00:02:00 Module: 02 Podcast Structure 00:07:00 Reduce Your Podcast File Sizes 00:03:00 Transcribing Your Podcast 00:02:00 Editing Your Video with Free Softwares 00:01:00 Creating a Professional Background for $50 00:04:00 Module: 03 Tools I Personally Use for Recording 00:13:00 OBS Setup 00:10:00 The Perfect Webcam Settings 00:07:00 Voice Inflection for 2X Sales 00:17:00 Transcribing Your Work 00:04:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Different tools of MS Office make any difficult work very easy. Yammer is one of those tools that perform as a social network within the organizations through its different features. Do you want to its vivid use and how to perform with this tool? If your answer is yes, you may roam at our MS Office 365 Yammer course. It may navigate you to learn the proper things. The MS Office 365 Yammer course incorporates some basic uses of Yammer providing the proper knowledge to the learners about how to use. It incorporates the feature of group work, files sharing, recover feedback, cut back on meetings, and email chains to connect the people collaboratively within the organization. At the end of the course, you can learn how to use it effectively. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Office 365 Yammer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Office 365 Yammer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:03:00 Working with Yammer in Office 365 Overview of Yammer 00:03:00 Navigating Yammer 00:04:00 Editing Your Yammer Profile 00:05:00 Working with Conversations 00:05:00 Managing Conversations 00:07:00 Working with Groups 00:08:00 Connecting to an External Newtork 00:08:00 Working with Messages 00:05:00 Managing Messages 00:07:00 Chatting with Online Now 00:08:00 Creating a Poll, Praise, or Announcment 00:08:00 Searching in Yammer 00:07:00 Conclusion Course Recap 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Do you want to save your important file and images in a drive? If so, OneDrive allows you this opportunity that you can get the files and saved pictures at any time from any places using a tablet, computer, or mobile device. To know more about the features and activities, take a look at MS Office 365 OneDrive course. It will assist you in understanding all you need to know about the OneDrive. The MS Office 365 OneDrive course will teach you how to store files and images, create polished documents, collaborate in real-time, unlock insights, and present with clarity in this cloud-based app. The course also teaches you how to access files, open and save, share, view details, and changes the view and categorizing options. It will also teach the learners to work with delete and sync files with Version History effectively. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Office 365 OneDrive is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Office 365 OneDrive is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:02:00 Getting Started with OneDrive Overview 00:03:00 Accessing Files 00:06:00 Changing the View and Sorting 00:06:00 Opening a File 00:05:00 Saving Files to OneDrive 00:06:00 Creating and Rearranging Folders 00:05:00 Sharing Files 00:07:00 Viewing File Details 00:05:00 Working with Version History 00:06:00 DeletingFiles 00:04:00 Restoring Your OneDrive 00:02:00 SyncingFiles 00:06:00 Copying Files to SharePoint 00:03:00 Conclusion Course Recap 00:03:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer service and the success of a company are interdependent. By offering excellent customer service, you can retain customers and grow your business. The Customer Care Training course combines all the essential knowledge in detail to enable you to become progressing in the competitive and dynamic customer care field. You will introduce to the most-needed skills to master the position as a customer care assistant or receptionist. Explore the necessity of having a customer service standards which indirectly reflects your brand's values. This course provides an excellent base for high-quality customer care to stay ahead in the robust and competitive job market, Upon successful completion of the course, you'll be able to handle issues for customers and do your best to ensure they are satisfied. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Care Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Care Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Assessment Assignment - Customer Care Training 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Hold the attention and suspense of the reader with Thriller Writing Thriller can be both enjoyable yet challenging tasks. A thriller writer needs to know a lot of things including the knowledge of science, reader's interest, the understanding of writing patterns, and more. The Creative Writing Course - Thriller course is prepared to fulfil the thirst of the thriller writer. The course teaches you the writing pattern or formats of a thriller and helps you to create a story and protagonist that will hold the suspense of the readers. You will learn how to write a thriller easily, then submit it to the publisher, and finally the procedures of publication. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Creative Writing Course - Thriller is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Creative Writing Course - Thriller is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Writing The Thriller Introduction to Writing the Thriller 00:30:00 The Thriller: Form and Function 00:30:00 Writing the Thriller: Lesson One 00:30:00 Writing the Thriller: Lesson Two 00:30:00 Exercise 1 - Building Your Thriller 00:30:00 Writing the Thriller: Lesson Three 00:30:00 Exercise 2 - Building Your Thriller 00:30:00 Writing the Thriller: Lesson Four 00:30:00 Exercise 3 - Building Your Thriller 00:30:00 Writing the Thriller: Lesson Five 00:30:00 Exercise 4 - Building Your Thriller 00:30:00 Writing the Thriller: Lesson Six 00:30:00 Mock Exam Mock Exam - Creative Writing Course - Thriller 00:20:00 Final Exam Final Exam - Creative Writing Course - Thriller 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Delegation is one of the most important skills you can master. It reduces your workload and develops employee skills. It prepares employees who work for you and make them able to take responsibilities. By this Effective Delegation Certificate Course you will learn all the steps of delegation process and all the techniques to overcome problems. How delegation fist into your job, and make you more successful, how to use an eight-step process for effective delegation, and how to give better instructions, and much more related to delegation. So, if you want to improve your skills and knowledge you definitely can join this course. Learning Outcomes: Learn the ways delegation suits to their job as well as the way it can be more productive Know the various routes of delegating tasks Applying the Eight-Step technique to turn the delegation more proficient Learn the paths to provide more developed instructions for a better delegation result Get to know the most familiar delegation risks and knowing how you can get them over The means to review the delegation results Coping with the techniques to generate an effective feedback Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Effective Delegation Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Effective Delegation Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What is Delegation? 00:30:00 Picking the Right Person 00:15:00 The Delegation Meeting 00:30:00 Giving Instructions 00:30:00 Monitoring Delegation 00:15:00 Practicing Delegation 00:30:00 Giving Feedback 00:30:00 Mock Exam Mock Exam- Effective Delegation Certificate Course 00:20:00 Final Exam Final Exam- Effective Delegation Certificate Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: If you want to be a trainer, or you are a trainer already and want to develop your training skills more. This Survival Skills Training for Trainer will help you to become an excellent trainer, it is an exploration of the essential skills that trainers need to develop, and to get you started in the learning process in an interactive and fun environment. Here you will explore how being genuine enhances training. You will identify the elements of good questions and will understand how to apply listening skills, and more. So, if you want to be a great trainer you should join this course. Learning Outcomes: Understand the essential background for trainers to have Explore how being genuine enhances training Identify the elements of good questions Understand how to apply listening skills Develop rapport building strategies Recognize key skills in a trainer's toolbox and identify skill areas for development Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Survival Skills Training for Trainer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Survival Skills Training for Trainer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 What Makes a Good Trainer? 00:15:00 Personal Best, Professional Best 00:15:00 Assertiveness Skills 00:30:00 Asking the Right Questions 00:30:00 Listening Skills 00:30:00 Connecting with People 00:15:00 Essentials for Success 00:05:00 Do's and Don'ts for New Trainers 00:15:00 Mock Exam Mock Exam- Survival Skills Training for Trainer 00:20:00 Final Exam Final Exam- Survival Skills Training for Trainer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Stories have a pretty unique relationship with selling and marketing. The most powerful marketing device a company can improve is its story. The Story Selling Strategies course will give you a stimulating and insightful account of the structure for generating stories that influence and induces consumers to buy your products or services. You will gain in-depth knowledge of how to turn your personal story and experiences into the powerful asset while marketing your products. Learn to engage your customers in your story that turns to be as productive as engaging them with your product. Some large companies have the luxury of spending thousands of dollars on advertisements, although small companies can rarely do that. If you are running a small business and want your customer how to get involved in your story, then enrol right now and stay ahead in this hard and extremely competitive business market. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Story Selling Strategies is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Story Selling Strategies is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction FREE 00:01:00 Email Sequence 00:11:00 Soap Opera Sequence 00:13:00 Walkthrough of My SOAP Sequence 00:29:00 Client SOAP Sequence Example 00:11:00 Seinfeld Email Sequence 00:11:00 Module: 02 Expert Positioning 00:18:00 Voice Inflection for 2X Sales 00:17:00 What is a Squeeze 00:05:00 Squeeze Page Secrets 00:08:00 Value Ladder Overview 00:07:00 Affiliate Value Ladder Buildout 00:10:00 Your Value Ladder Buildout 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00