10761 Mac courses

MASTERCLASS: LEARN PROFESSIONAL LEATHER CRAFT, SEWING AND LEATHERGOODS CONSTRUCTION SKILLS One teacher, five students KEY FEATURES OF THIS COURSE:– Understanding and working with leather– Learning leather hand sewing– Learning leather machine sewing– Realising samples of bag features– Realising two finished leather items Experience a comprehensive two-week Leather Craft and Sewing Masterclass, merging theory with hands-on learning Explore essential techniques for working with leather, vegan alternatives, and fabric. Proficiently handle hand tools, master hand-sewing, and operate industrial machines. Cover material selection, finishing and construction methods.Gain insights into the technical aspects of leatherworking, including preparation, marking, cutting, gluing, reinforcing, skiving, debossing, and more.Participants receive thorough instruction in professional sewing techniques on diverse industrial machines, along with specialised saddle stitching training. Create personalised samples to enhance practical skills.Conclude the masterclass with the ability to craft entirely handmade simple leather items, showcasing acquired skills in both machine-stitched and saddle-stitched styles.Facilitated by a prototype maker and manufacturer, the course offers a professional journey into common leatherworking practices.Participants also receive valuable handouts and curated lists of leather and tool suppliers for ongoing reference.   Here is a concise summary of the topics covered during the classes: LEATHER, VEGAN LEATHER, AND HAND TOOLS:Understanding leather types, tanning, finishings and best useExploring different types of vegan leathers and their featuresComparing leather and vegan leather: pros and cons from a manufacturer’s perspectiveImportance of choosing the right materials and tools for projectsLeather preparation, pattern placement and markingCutting complex shapes with various toolsUsing leather punches, skiving, beveling and creasingFinishing leather edges: painting vs. burnishingUtilising leather glues, tapes and reinforcementsExploration of prototyping and manufacturing leather goods, encompassing varied working methods, machines, and tools.   MACHINE AND HAND SEWING:Understanding industrial sewing machines and their differencesSelecting the right sewing machine for specific materials and constructionsOperating a lock stitch walking foot machineThreading industrial sewing machinesAchieving correct tension in sewingUnderstanding thread types and needle sizesLearning to sew leather, distinguishing it from other materialsCorrectly sewing various leather types, ranging from thin to very thickSewing straight lines, curves and creating parallel seamsProducing various seams and seam finishesBasics of saddle stitching leather and understanding related tools and materials   CONSTRUCTION TECHNIQUES:Sewing and finishing a simple zip on leatherCutting, assembling and sewing simple straps/handlesIncorporating basic lining types in projectsConstructing and sewing common gussetsComprehending the use of reinforcements and stabilisers and their application in the craft of accessory making   LEATHER GOODS MAKING:Creating two finalised leather items from chosen designs such as card holders, purses, clutches, glass covers and similar accessories.# By the end of the tuition, you will have:– Developed confidence in utilising specific tools for leather preparation, marking, finishing, cutting and fastening fittings.– Acquired an understanding of working with diverse leather types and thicknesses, with the ability to source and select appropriate tools and materials for your projects.– Mastered essential leather sewing techniques, troubleshooting common sewing issues and handling challenges such as curves, multiple layers of leather and various surface textures.– Learned to sew fundamental bag components like simple zips, straps, and gussets, along with reinforcing specific areas of a bag.– Built confidence in sewing with both industrial machines and by hand, gaining the skills to independently create simple leather items. Included in the course:You will be provided with useful paper handouts which contain:– A list of tools and materials used during the lesson(s), including a description of what they are and how they are used– A list of recommended suppliers for both leather and fittings (physically in London and online)– A glossary containing essential key words related to the topic of the lesson– A glossary containing information about leather types and characteristics– A glossary containing information about needle and thread types   What are the entry requirements? This course is suitable for total beginners, beginners with some experience and intermediate.You should be able to use measurements and understand verbal and written English instructions.   Are there any other costs? Materials are included.   Is there anything I need to bring? Feel free to bring a notepad, if you would like to take some notes, we will provide the rest.   How long is this tuition? This tuition will require two consecutive weeks / 50 hours to be completed.We aim to provide customised and high quality tuition services and by only allowing up to 5 students at a time, we are able to focus on each person needs and interests.   IMPORTANT TO KNOW: We aim to cover as much of the syllabus as possible. Depending on your ability and prior experience, we may not complete the entire program or we might delve into additional techniques related to the listed topics, including:Advanced finishing techniques (piping, binding, folding)More complex styles of zipsUtilising different machine feet, tools, and equipment in your sewingExploring various fittings, closure types, fastening techniques, and tools (sam browns, magnets, pop buttons, eyelets, etc.)Understanding the importance and application of construction sequences and reference notes during item construction

Description: Telemarketing is a direct market technique for selling goods and services, making appointments, and generating sales leads over the telephone. This Level 3 Diploma in Telemarketing will teach you how to communicate effectively over the telephone, develop your telemarketing script, and close a sale. You will learn how to use the telephone and where it fits into our sales and marketing mix, and how telemarketing can add to your sales strategy. So, if you are thinking to use telemarketing to increase your sales success you can join this course now. Learning Outcomes: Create belief along with your customers and colleagues Promote your sales approach so as to make progress for success with cold calling Locate the paths to have an approving impression Figure out negotiation plans that will transform you to a stronger seller Make a script for maximising your proficiency over the phone Knowing the rules of saying as well as asking to promote interest, deal with the objections, as well as terminate the sale Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 3 Diploma in Telemarketing is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 3 Diploma in Telemarketing is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Level 3 Diploma in Telemarketing Course Overview 00:15:00 Verbal Communication 00:30:00 To Serve and Delight 00:15:00 Exceptional Things about Telephone Sales 00:30:00 It's More Than Just a Phase 00:30:00 Communication Essentials 01:00:00 Developing Your Script 00:45:00 Pre-Call Planning 00:15:00 Phone Tag and Call Backs 00:15:00 Following Up 00:15:00 Closing the Sale 00:15:00 Mock Exam Mock Exam- Level 3 Diploma in Telemarketing 00:20:00 Final Exam Final Exam- Level 3 Diploma in Telemarketing 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

With our Media & Public Relations Training course, you will learn to create meaningful and engaging dialogue with customers and prospects across all digital media. The course will guide you in a step-by-step manner through the practices and theories relevant to the field of public relations. You will examine the importance of research to Media & Public Relations Training, and look at the different types of research and data collection. This course should be of great interest to professionals working in the area of public relations, management and communications, and would like to learn more about the practices and theories in Media & Public Relations Training. Learning Outcomes: Apply the different purposes to strategic vs. tactical PR Design a PR strategy Develop strong relationships with reporters and journalists Take their communication skills to a higher level Make your preparation for an interview Learn how to be interviewed with the highest success Learn crafting the media statement Improvise along with issuing a press release Decipher what is libel and slander Learn how to devise a media package Interpret different media outlets Create a working relationship with the media Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Media & Public Relations Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Media & Public Relations Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 1 Public Relations 00:30:00 Building Your PR Plan 00:30:00 Structuring Messages 00:30:00 Establishing Media Guidelines 00:30:00 Managing the Media 00:30:00 The Press Release 00:30:00 PR and the Crisis 00:30:00 Social Media and Public Relations 00:15:00 Module: 2 Being Interviewed 01:00:00 Providing Information to the Media 00:30:00 Developing a Media Package 00:15:00 Online Press Releases 00:15:00 Developing Media Relationships 00:15:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: This is an intermediary course for anyone who wants to sharpen their computer skills. If you want to learn more about this course and become a more efficient user, then this Computer Operating and Maintenance Intermediate Training is just right for you. This course will teach you about the intermediate stuff that involves relating to computers. You will learn about a lot of aspects of computing; lincensing of software, being proactive of security, hardware and software, understanding malware, etc. To understand all about operating systems and applications and garner more knowledge, you should get started with this course as soon as possible. Learning Outcomes: Understand general computing concepts Understand the difference between hardware and software, and how each works Understand how information networks operate Become aware of security concerns and how to work safely Learn the first steps of using a computer, including using the keyboard, mouse, and Windows desktop Be able to effectively manage and use files and folders Learn how to use the basic Windows applications, including WordPad, NotePad, Task Manager, Calculator, Paint, and Internet Explorer Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Computer Operating and Maintenance Intermediate Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Computer Operating and Maintenance Intermediate Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Basic Terms 00:15:00 Advanced Terms 00:15:00 Networking Basics 00:15:00 Basic Internet Concepts 00:30:00 Internet Security 00:30:00 Computers in the Workplace 00:15:00 Tele-Commuting 00:15:00 The Electronic World 00:15:00 Ergonomics 00:15:00 Safety and the Environment 00:15:00 Being Proactive 00:15:00 Identifying Yourself 00:15:00 Protecting Your Data 01:00:00 Understanding Malware 00:15:00 Protecting Against Malware 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Child Safeguarding Course Description The Child Safeguarding Level 3 course offers the opportunity to gain helpful insights into the fundamental aspects of safeguarding children. Whether your job is related to working with children and their families or want to develop your understanding of safeguarding children for getting employment in this field, then enrolling in this course will perfectly suit you. The course comprises a variety of topics including how to adequately safeguard children using the inherent standards, functions and liabilities of working with children, the necessity of Child Protection, Children Act and relevant legislation, how to recognise child abuse and vulnerability, and how to promote the accurate way of safeguarding children and become more alert regarding maltreatment, vituperation, and negligence. Assessment This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Child Safeguarding Course Certification After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Child Safeguarding Course for? Child Safeguarding Level 3 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Child Safeguarding Level 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Child Safeguarding Level 3 Module 1: Safeguarding Children 00:20:00 Module 2: Legal Context 01:00:00 Module 3: What is Child Protection 00:30:00 Module 4: Vulnerability 00:20:00 Module 5: Child Safeguarding Standards and Implementation 00:45:00 Module 6: Child Safeguarding Standard 1: Policy 00:15:00 Module 7: Child Safeguarding Standard 2: People 00:25:00 Module 8: Child Safeguarding Standard 3: Procedures 00:30:00 Module 9: Child Safeguarding Standard 4: Accountability 00:15:00 Module 10: Understanding Child Protection Issues 00:30:00 Module 11: Dealing with a Child Protection Concern 00:20:00 Module 12: The Local Authority Designated Officer (LADO) Role 01:00:00 Module 13: Referral to the Disclosure & Barring Service (DBS) 01:00:00 Module 14: Safeguarding and Child Protection Good Practice 00:45:00 Assessment Assignment - Child Safeguarding Level 3 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description Master the best investment strategies with the Diploma in Stock Market Investing course. Stock Market is one of the fastest ways of making money. However, there are risks too. In this course, you will learn the potential strategies for getting benefit from your stock market investment. Firstly, the course clears your idea about the concept stock market along with its history. You will know whether you need a financial advisor or not and you will also able to determine the risks. Then you will learn to make textbook stock valuations. Next, the course guides you to think rationally and to think for a long time while investing. In short, you will be aware of the risks and other strategies for getting from stock market investing. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Stock Market Investing is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Stock Market Investing is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Section 01 - Introduction to Investing in the Stock Market Stock Market FREE 00:03:00 Introduction to Investing 00:03:00 What is the Stock Market 00:06:00 Learn Stock Market History 00:05:00 Advice on Financial Advisors 00:06:00 Start Planning for Retirement 00:06:00 Old School Investment Strategies 00:02:00 Setup a Brokerage Account 00:01:00 Section 02 - Thinking Long Term Think Rationally About Investing 00:06:00 How the Housing Market Crashed 00:04:00 Determine Risk Appetite for Investing 00:05:00 Tempering Investment Expectations 00:03:00 Section 03 - Investing in Stocks to Maximize Return How to Maximize Return on Investment 00:11:00 Understand Price to Earnings Ratio of a Stock 00:06:00 Calculate Textbook Stock Valuations 00:07:00 What is the Worth of a Stock 00:04:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  Parental mental health issues may lead to disruptions to parenting and the consequences affect the mental growth of the child too. The Parental Mental Health & Child Protection course will help the individuals as well as the professionals to learn more about mental health conditions and child protection. This Parental Mental Health & Child Protection Course is the best way for you to gain expertise in mental health conditions during parenting. You will learn from industry experts and obtain an accredited certificate after completing the course. Why People Love This Parental Mental Health & Child Protection Course Instantly accessible CPD-accredited certificate on successful completion of this Parental Mental Health & Child Protection Course 24/7 access to the course for 12 months Study at your own pace No hidden fees Full Tutor support on weekdays (Monday - Friday) Please note: This course only gives you the theoretical knowledge that you need to excel in this field. This Parental Mental Health & Child Protection doesn't entitle you to practise as a professional in this specific field. Course Preview Who is this Course for? This Parental Mental Health & Child Protection Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. This Parental Mental Health & Child Protection Course is ideal for People looking to develop their understanding and expertise in mental health and child protection Parents People aspiring to work as a counsellor or therapist Anyone looking to learn a new skill or acquire some knowledge Requirements Our Parental Mental Health & Child Protection Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Parental Mental Health & Child Protection Module 1: Introduction to Mental Health 00:19:00 Module 2: Stress and Anxiety Disorders 00:31:00 Module 3: Schizophrenia 00:25:00 Module 4: Personality Disorders 00:41:00 Module 5: Mood Disorders 00:21:00 Module 6: Eating & Sleeping Disorders 00:43:00 Module 7: Self-Harm and Suicide 00:19:00 Module 08: Solving Family Issues - Part 1 00:49:00 Module 09: Solving Family Issues - part 2 00:45:00 Module 10: Safeguarding - Assessing need and providing help (Part 1) 00:33:00 Module 11: Safeguarding - Assessing Need and Providing Help (Part 2) 00:37:00 Module 12: Building Relationships 00:36:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Do you want to acquire the knowledge that will Help you Understand & Cope with Tailoring and Alterations? In a town where attire told tales, one course whispered secrets of perfect fits. Journey with us, from tangled threads to tailored triumphs. Here, every fabric has a destiny, waiting for the right hands to shape it. Witness ordinary clothes finding their extraordinary tales. 'Tailoring and Alterations' - where every stitch spins a story. Course Highlights Tailoring and Alterations is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Tailoring and Alterations for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. It is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Tailoring and Alterations Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Tailoring and Alterations is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Tailoring and Alterations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Tailoring and Alterations Module 01: Introduction to Tailoring 00:12:00 Module 02: Sewing Machine Essentials 00:10:00 Module 03: Basic Sewing Techniques 00:10:00 Module 04: Altering Tops and Shirts 00:09:00 Module 05: Altering Pants and Skirts 00:10:00 Module 06: Advanced Alterations 00:11:00 Module 07: Special Projects 00:11:00

Overview This comprehensive course on Tic-Tac-Toe Clone - The Complete SFML C++ Game Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Tic-Tac-Toe Clone - The Complete SFML C++ Game Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Tic-Tac-Toe Clone - The Complete SFML C++ Game Course. It is available to all students, of all academic backgrounds. Requirements Our Tic-Tac-Toe Clone - The Complete SFML C++ Game Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 20 lectures • 03:27:00 total length •Introduction: 00:02:00 •Project Setup On Windows: 00:12:00 •Project Setup On Mac: 00:10:00 •State Machine: 00:08:00 •Asset Manager: 00:08:00 •Input Manager: 00:08:00 •Game Loop: 00:14:00 •Splash State/Screen: 00:19:00 •Main Menu State/Screen: 00:20:00 •Game Over State/Screen: 00:08:00 •Pause State/Screen: 00:14:00 •Game Over State/Screen: 00:08:00 •Grid Part 1 - Initialisation: 00:14:00 •Grid Part 2 - Placing A Piece: 00:12:00 •Check For Win Condition: 00:20:00 •AI: 00:21:00 •Show Game Over Screen: 00:05:00 •What to Do Next?: 00:04:00 •Resource: 00:00:00 •Assignment - Tic-Tac-Toe Clone - The Complete SFML C++ Game Course: 2 days

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00