1793 Listening courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

What is Mental Health First Aid? Mental Health First Aid (MHFA) is an internationally recognised training course which teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. MHFA England training won’t teach you to be a therapist, but just like physical first aid, it will teach you to listen, reassure and respond, even in a crisis. Adult MHFA England courses are for everyone aged 16 upwards. Every MHFA England course is delivered by a quality assured Instructor Member who has attended our Instructor Training programme accredited by the Royal Society for Public Health, and is trained to keep people safe and supported while they learn. What will I learn? − A deeper understanding of mental health and the factors that can affect people’s wellbeing, including your own − Practical skills to spot the triggers and signs of mental health issues − Confidence to step in, reassure and support a person in distress − Enhanced interpersonal skills such as non-judgemental listening − Knowledge to help someone recover their health by guiding them to appropriate support.

This ESOL Level 2 Online Course is accredited by Pearson Edexcel and regulated by Ofqual.  The academic and general qualification Pearson Edexcel is created to advance and improve learners' skills while advancing knowledge. With the aid of Edexcel certifications, students can advance either into a higher education programme or right into the workforce.  Qualifications, exams, and assessments are governed in England by Ofqual (The Office of Qualifications and Examinations Regulation). They are in charge of identifying the knowledge, skills, and understanding that students have displayed, and also ensure that all the assessments and exams reveal what a student has accomplished. Course Curriculum Reading Identifying the Main Point 00:15:00 Predict the Meaning of Unfamilar 00:15:00 Purposes and Types of Texts 00:15:00 Reading Strategies 00:10:00 Scanning Practice. 00:15:00 Speaking and Listening Speaking and Listening 00:20:00 Writing L2 Writing Paragraphs 00:15:00 Set 21 Writing Level 2 - QP 00:15:00 Writing Exam - Task 1 - Plan Writing. 00:20:00 Writing Exam - Task 2 - Fill in a Form. 00:15:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Unlock the power of proficient English communication with our Functional Skills English course. Elevate your speaking, listening, reading, and writing abilities to new heights. Designed to make you a confident and effective communicator, this course is your ultimate guide to mastering English skills at an advanced level.

Learn the English Speaking Skills you need to prepare for Job Interviews and to help you rise to the Advanced/Proficiency Level.

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If you're willing to take for your IELTS exam for the first time or solely want to learn more about IELTS, then this IELTS Exam Course is perfect for you. The course focuses on four skill components of the IELTS test which are Reading, Listening, Writing, and Speaking. You'll learn some fundamental techniques including improvising reading and writing skills, identifying difficulties and how to overcome those difficulties, structuring sentences, and tips for writing task 1 and task 2. You'll discover plenty of tips to improve your fluency in speaking English. This comprehensive course guides you on how to understand the reading sections, following with the different question types. Furthermore, this course also provides you with a greater understanding of the test format. Join this course today and explore an easy way to get your best IELTS score. What Will I Learn? Improve your overall band score on the IELTS exam. Watch a native English speaker answer every type of question on the IELTS exam! Complete IELTS preparation in Reading, Writing, Listening, and Speaking. Practice strategies for both Writing Task I and Writing Task II. Special strategies for answering questions in the listening section and resources for further practice. Reading strategies for both the general exam and the academic exam. Requirements Basic English skills No previous knowledge about the IELTS exam is required to take this course. Who is the target audience? Students of all levels who want to improve their IELTS scores Students who want to improve in any section: Speaking, Writing, Listening or Reading Those who want to watch a native English speaker answer exam questions Introduction Academic VS General IELTS FREE 00:04:00 How the IELTS Exam is corrected 00:05:00 Listening Listening Introduction 00:06:00 Listening Section 1 00:06:00 Listening Section 2 Maps 00:06:00 Listening Matching 00:06:00 Listening Section 3 Multiple Choice 00:08:00 Listening Section 4 00:05:00 Listening Sentence Completion 00:06:00 Reading Reading Section Introduction 00:07:00 Reading Survey a Passage 00:06:00 Reading Completion 00:14:00 Reading Matching Headings 00:07:00 Reading T/F/NG 00:09:00 Reading Multiple Questions 00:08:00 Writing Writing Marking Criteria 00:12:00 Writing Introduction 00:09:00 Writing Intoducation Paragraph 00:06:00 Writing Body Parargagraph 00:07:00 Writing Conclusion Paragraph 00:03:00 Developing an Argument 00:07:00 Irrelvant Information 00:05:00 Appropriate Style and Tone 00:08:00 Two Questions Essay 00:08:00 Writing Opinion 00:07:00 Writing Discussion 00:09:00 Course Certification

Unlock the power of proficient English communication with our Functional Skills English Level 2 course. Elevate your speaking, listening, reading, and writing abilities to new heights. Designed to make you a confident and effective communicator, this course is your ultimate guide to mastering English skills at an advanced level.