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1810 Listening courses

Emotional Intelligence: Techniques to build Emotional Intelligence skills

5.0(9)

By Chart Learning Solutions

Empathy is a crucial inter-personal skill for the Emotional Intelligent leader. Practice empathetic listening to develop your empathy and understand the two sets of questions that we can use to develop our empathetic listening skills. Learning Objectives Empathy is a crucial inter-personal skill for the Emotional Intelligent leader. Practice empathetic listening to develop your empathy and understand the two sets of questions that we can use to develop our empathetic listening skills. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Emotional Intelligence: Techniques to build Emotional Intelligence skills
Delivered Online On Demand20 minutes
£34.95

The Art of Negotiation

By IIL Europe Ltd

The Art of Negotiation Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation
Delivered In-Person in LondonFlexible Dates
£495

M.D.D CONFLICT RESOLUTION PACKAGE (COUPLES)

4.9(27)

By Miss Date Doctor Dating Coach London, Couples Therapy

Miss Date Doctor’s Conflict Resolution coaching is designed to help couples and individuals navigate conflicts in a healthy and constructive way. Our coaching provides you with the tools and techniques needed to resolve conflicts without damaging your relationship or emotional well-being. We understand that conflicts can arise in any relationship, and that dealing with them effectively is key to building stronger, more fulfilling relationships. Our Conflict Resolution coaching can help you develop skills such as active listening, empathy building, and problem-solving, as well as techniques to de-escalate tense situations and prevent conflicts from becoming destructive. Our coaching also includes strategies for preventing conflicts from arising in the first place, such as setting clear boundaries, communicating effectively, and building healthy habits. With our Conflict Resolution coaching, you can learn to navigate conflicts in a way that strengthens your relationship and helps you build a brighter future together. The Miss Date Doctor Conflict Resolution Package helps with the following: Relationship Conflict, Conflict Resolution Techniques, Conflict Management, Active Listening, Empathy Building, Problem-Solving, De-escalation, Preventing Conflicts, Healthy Habits, Clear Boundaries, Communication, Conflict Resolution Coaching, Conflict Resolution Skills. https://relationshipsmdd.com/product/conflict-resolution-package/

M.D.D CONFLICT RESOLUTION PACKAGE (COUPLES)
Delivered in London or UK Wide or OnlineFlexible Dates
£550

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Solihull

By Mangates

Anger Management 1 Day Training in Solihull

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Solihull
Delivered In-Person + more
£595 to £795

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Preston

By Mangates

Anger Management 1 Day Training in Preston

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Preston
Delivered In-Person + more
£595 to £795

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Plymouth

By Mangates

Anger Management 1 Day Training in Plymouth

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Plymouth
Delivered In-Person + more
£595 to £795

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Oxford

By Mangates

Anger Management 1 Day Training in Oxford

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Oxford
Delivered In-Person + more
£595 to £795

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Newport

By Mangates

Anger Management 1 Day Training in Newport

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Newport
Delivered In-Person + more
£595 to £795

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Manchester

By Mangates

Anger Management 1 Day Training in Manchester

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Manchester
Delivered In-Person + more
£595 to £795

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Livingston

By Mangates

Anger Management 1 Day Training in Livingston

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Livingston
Delivered In-Person + more
£595 to £795