1813 Listening courses

Diploma in Telephone Etiquette for Customer Service Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field? Do you want to know the manners and etiquettes of telephone communication? Do you need to learn the proper behaviors of a phone conversation? This course is designed for the learners who want to know the details about telephone manner or etiquette. Course Description: The course covers professional telephone techniques and calls handling etiquette, with an emphasis on customer service. If you or your staffs have to deal with clients either face to face or over the telephone, then this course will help you to develop a customer caring attitude to delivering service appropriately and consistently. The course teaches the methods and techniques to increase your etiquette so that you can handle customers accurately. You will learn the basics of phrasing and listening skills and will be confident enough to apply the knowledge in your real life. By the end of the course, you will be an expert in telephone etiquettes and can talk with the clients professionally. Course Highlights Accredited Diploma in Customer Service: Telephone Etiquette is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Customer Service: Telephone Etiquette into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Customer Service: Telephone Etiquette Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Customer Service: Telephone Etiquette is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Customer Service: Telephone Etiquette is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Accredited Diploma in Customer Service: Telephone Etiquette 00:20:00

Course Overview Communication is a crucial life skill that can open doors to many opportunities in our personal and professional lives. It is essential for conducting business, forming personal relationships and expressing ourselves.  In this Winning Communication Skills for Telephone, Conference Calls course, you will explore the secrets to effective communication. It will teach you techniques, tips and strategies that will help you to become an excellent communicator, as well as teach you best practices for talking with clients, and on the phone. You will learn the art of listening, body language etiquette in the workplace, and much more. It will equip you with the communication skills to get your message across clearly, negotiate deals, resolve conflict, and form strong personal and professional relationships. Learn the art of effective communication and enrol in this best-selling course today. This best selling Winning Communication Skills for Telephone, Conference Calls has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Winning Communication Skills for Telephone, Conference Calls is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Winning Communication Skills for Telephone, Conference Calls is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Winning Communication Skills for Telephone, Conference Calls is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Winning Communication Skills for Telephone, Conference Calls, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Winning Communication Skills for Telephone, Conference Calls will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Winning Communication Skills for Telephone, Conference Calls to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Classes from A1 to C2 level of the CEFR (Common European Framework of Reference for Languages). A1 - A2 Beginners Let’s start learning French! With this course you will learn the basic elements and key phrases of the French language from the very beginning. You might know a few words and expressions already, but what about making your visit more authentic by interacting with people once you are there? The exercises and activities in this course will build your confidence with useful expressions, pronunciation, grammar practice, verb drills (present tense of most common verbs) and speaking/listening activities, games and quizzes will be included along the way. The syllabus: French language sounds are unique, so you need to know how to pronounce each sound correctly. This course will aim not only at building your confidence when speaking French but also to sound French! Greetings, formal and informal address; how to introduce yourself/ introduce others, ask for something in cafés and restaurants, giving/exchange details, understanding numbers and prices, talking about jobs and family, where you live; asking and understanding directions and other basic vocabulary when going around shopping; you will also learn some cultural traits and fun facts about French people. B1 - B2 Intermediate Now that you know some French, why not improve your language skills further?The intermediate course is structured around grammar activities (such as prepositions, combined articles and pronouns), verb drills (past tenses, progressive forms, future tense), comprehension activities, short stories, common idiomatic expressions, games and quizzes. The syllabus: describing people, booking hotels, booking accommodation online and via emails, more about numbers, describing places, expressing admiration, enquiring about services such as public transport; talking about homes, finding a house; expressing likes and dislikes, shopping (markets), buying shoes and clothes, expressing preferences, writing invitations, giving your opinion, making suggestions, buying tickets, understanding directions, describing situations in the past; making plans for the future. C1 - C2 Advanced The advanced course is designed for students who already know French but want to take their knowledge further in order to hone their skills in all aspects of the language learning. With the advanced course, the student will have the opportunity to learn the grammar and vocabulary acquired with the intermediate course, but more in depth with more listening and practical activities and role play. The focus of this course is to prepare the student to live in a French speaking country. The teaching approach will also include a variety of newspapers articles (short at the beginning and longer articles as the student progresses further). The articles are used as conversation topics in order to hone vocabulary and grammar skills. Short videos from trusted resources will also be used for speaking practice during the class to boost fluency and to learn new common expressions. This course may include writing tasks about specific topics which the student will discuss during the class with the teacher. The syllabus: Includes talking about saying what you have done recently using a variety of verbs and expressions, referring to events in the past using the imperfect tense and the past tense, understanding the weather forecast, making suggestions, understanding and giving instructions, comparing things, giving reasons, solving problems, discussing preferences, asking for and giving advice, talking about holidays, making plans for the future. French school support tuition. We provide help to students who need support with homework in order to pass their exams. Ad hoc extra activities and grammar notes can be provided to revise and consolidate the notions acquired at school. Help with short essay writing and proof reading also available. Online French classes: The online classes are delivered via Skype and classes can be for individuals and for small groups. We can prepare you for DELF B1 (Diplôme d’études en langue Française).

Awareness of first aid for mental health: What will you learn? You’ll be surprised by how much you enjoy the 4-hour session. I always make sure the learning process is engaging, interactive and stimulating — so you won’t be bored. Most importantly, it’s a fascinating insight into a subject that’s often brushed under the carpet. It’s a flexible course, and I’m always happy to tailor the content. If there’s an aspect of mental health or addiction you’d like to know more about, please just ask. Here’s the 4-hour course content: Defining mental health, and understanding the stigma surrounding it Factors which affect mental health Roles and responsibilities of a first aider Outline of advice — What to say (and not to say) to someone with a suspected mental health condition Listening without judgement Knowing when to contact the emergency services Identifying signs of stress, and how stress can be managed How to implement a positive mental health culture in the workplace Identifying signs and symptoms of depression, suicide, psychosis, anxiety, self-harm, eating disorders Do bear in mind, this course can’t teach you how to diagnose and treat a mental health condition. That’s the responsibility of a healthcare professional. However, you’ll know where to signpost an individual who needs professional help. You’ll leave with the knowledge and confidence to approach, reassure and support someone when they need it most.

Advance your knowledge and skills in safeguarding children with our Level 3 course. Gain a comprehensive understanding of child protection policies, risk assessment techniques, and effective intervention strategies to ensure the safety and well-being of children in various settings.

Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate! This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies. This course will help participants to: Understand the basics of negotiation Develop negotiating skills Increase their business acumen Develop their communication skills Learn the models, techniques and tools for an effective negotiation Identify the barriers to agreements Close the deal 1 What is negotiation? Key skills for negotiation Types of negotiation Win-lose negotiations versus Win-win negotiations Wise agreements and Principled Negotiation 2 Four key negotiating concepts BATNA - Best alternative to negotiated agreement Setting your reservation price ZOPA - Zone of possible agreement Creating and trading value 3 Business acumen Understanding pricing, gross margins and profit Knowing the key points on which to negotiate 4 A Four Phase Model for negotiation Nine steps to successful planning Discussing a deal - creating and claiming value Making and framing proposals Bargaining for the winning deal 5 Effective communication Effective questioning Active listening skills Understanding and interpreting body language Barriers to effective communication 6 Understanding influence and persuasion Influencing strategies Ten proven ways to influence people Six universal methods of persuasion Understanding why people do business with other people 7 Negotiating tactics Tactics for win-lose negotiations Tactics for win-win negotiations Effective team negotiating Understanding and using powerv What do you do when the other side has more power? 8 Barriers to agreement Common barriers to agreement The Negotiators Dilemma Dealing with die-hard negotiators Dealing with lack of trust 9 Potential barriers to cross-border agreements Understanding business methods and practice in other cultures Figuring out who has the power and who makes decisions Recognising and dealing with cultural differences What's OK here might not be OK there 10 Closing the deal Four steps to closing the winning deal

Description: Society is comprised of everyone, including children and the elderly. These two groups of people require a lot care

English is the dominant language in industries such as Education, Media, Aviation, Finance, Manufacturing, Tourism, Hospitality, Healthcare, etc. and it is the language of choice for business communication, especially in today's interconnected, globalized marketplace. It is also used across multiple mediums to educate, entertain and inform people globally. The Complete English Course - Intermediate Level is designed to take your English language skills to the next stage with high-quality lessons. This course will develop greater control of English grammar, including more sophisticated areas like conditionals. You will be able to express and understand key information about typical situations such as work, school or leisure. You will learn to use English to describe experiences and events, dreams, hopes and ambitions and briefly give explanations for opinions and plans. The course covers vocabulary for holidays, people in your life, food, numbers, cell phones, describing events and more. The course also teaches you present simple perfect, modals and the first conditional. What You'll Learn The #1 Interactive English Course for Intermediate. At the end of this course, you will have a deep knowledge of English - Intermediate Level. Reach your English language goals now and in the future, increasing your opportunities for both personal and professional success. English speaking, English pronunciation, English writing, English grammar rules and patterns including English verbs with the accent on English tenses, English vocabulary, English conversation and communication skills. The interactive board helps the visual learners and the immersion method used for teaching accelerates the learning speed, the comprehension of spoken English and fluency. Speaking real, grammatically correct English fluently, effortlessly and confidently. Improve your listening and comprehension skills with native English through ear training and visual learning thanks to the native English speaking teacher, interactive board and included .pdf materials. Be confident regarding your English skills (B1 level, intermediate English) with lots of practice after every lesson. Requirements Beginner Level of English is required. Videos are in English. Native English Speaking Teacher. Included Free Demo Lessons and .pdf materials. Who Is This Course For? Anyone who wants to learn English fast and easy. This course is designed for students with Beginner Level of English. Anyone who wants to master the intermediate level of the English language. We strongly recommend taking our 'Complete English Course - English Speaking - English Grammar' before taking this course. Introduction English Intermediate- Possession FREE 00:17:00 English Intermediate- Spelling FREE 00:11:00 English Intermediate- Zero conditional 00:08:00 English Intermediate- First conditional 00:07:00 English Intermediate- Demonstrative Pronoun and Adjective 00:10:00 English Intermediate- Contractions 00:17:00 English Intermediate- Exploring Adjectives 00:12:00 English Intermediate- Age 00:05:00 English Intermediate- Making offers and suggestions 00:07:00 English Intermediate- Making a request 00:05:00 English Intermediate- Want 00:09:00 English Intermediate- Expressing Time 00:07:00 English Intermediate- Like 00:08:00 English Intermediate- Phrasal Verbs 00:10:00 English Intermediate- Say and tell 00:06:00 English Intermediate- Adverbs of quantity 00:07:00 English Intermediate- Prepositions of place 00:07:00 English Intermediate- Prepositions of movement 00:06:00 English Intermediate- Verbs of the senses 00:08:00 English Intermediate- Have got 00:07:00 English Intermediate- Compound nouns 00:06:00 English Intermediate- Comparative and superlative adjectives 00:11:00 English Intermediate- Comparisons of equality 00:10:00 English Intermediate- Kinds of Adverbs 00:06:00 English Intermediate- So or such 00:07:00 English Intermediate- Question tags 00:09:00 English Intermediate- Enough 00:08:00 English Intermediate- Present perfect with since, for and just 00:05:00 English Intermediate- Already 00:05:00 English Intermediate- Ever and how long 00:04:00 English Intermediate- American and British English 00:08:00 English Intermediate- Past habit 00:04:00 English Intermediate- Recap of the Past Perfect 00:06:00 English Intermediate- Future Tense 00:06:00 English Intermediate- Past Tense 00:06:00 English Intermediate- Present Tense 00:07:00 Course Certification

Get ready to embrace your inner goddess and ignite your feminine power and sensuality with our Full Moon Womb Healing event Full Moon Womb Healing: Reclaim your Divine Feminine power and sensuality Join us for an enchanting online event where we dive deep into the mystical power of the full moon. This sacred gathering is dedicated to nurturing your Divine Feminine essence and embracing your sensuality. Through guided meditations, rituals, and energy healing, we will connect with the ancient wisdom of our wombs and awaken our innate power. Let the luminous energy of the full moon illuminate your path towards self-discovery and empowerment. During each Full Moon, you are led on a deep listening journey into the energy of your womb, the power of your ancestors. Here we will look deeply into repetitive behavioural patterns that may have been passed down through generations. Along my self-healing journey, I discovered that so many of my imbalances began in this sacred area. I untangled my issues and looked at my triggers and habits to gain self-knowledge. It has been an incredible journey and so now I would like to share my approach to heal the Divine Feminine we so often deny. Womb Healing will help you if you… • …have survived sexual trauma that then may cause triggered self-harming, and sexual issues. • …wish to cleanse the blocked, residual energy of intimate partners. This energy may be setting the pattern for future partners as your energy attracts more of the same. • …have given or experienced difficult births, the tragic loss of a child, parent or family member. • …are blocked from happiness by repeating patterns from your family. Perhaps your mother was bullied, or you unconsciously chose a bully as a partner. • …are suffering womb-related health issues or menstruation/menopause fertility imbalances. • …are self-harming and have low self-esteem. Through healing my womb area, I have healed my ancestral lineage and my womb energy. This new vibration will benefit my children’s lives, making them easier by breaking karmic cords. Healing the past and clearing the way to a brighter future. For me, this healing has been so profound after years of recognising my blocks but not being able to rid myself of them. I have found it incredibly empowering, enabling me to step forward in my life and truth. Clear Ancestral wounds and step into your Divine feminine power. • Reclaim your essence, and find your truth so you can express yourself. • Find your path, feeling whole and rooted as you celebrate your life, experiences, and lessons. • Feel empowered as you restore your innocence, harmony and Divine union with the feminine as you reclaim YOU. Join me for a deep connection within your Sacral Chakra, where we journey in the energy of your womb, the energy of your ancestors. You may gain clarity on repressed emotions as you journey. Now is your time to heal. We have the tools now to do this for ourselves and our children, and to help heal our ancestral lineage from the past and for the future. Within this healing, you will be empowered to reclaim a part of you may have lost, and release patterns of pain and fears. Reiki, Angel energy and sacred symbols will help soothe and heal traumas for healing. Please bring pen and paper to journal and make sure you are in a private space so you can relax and allow healing to take place. This is a session where you will learn about the Sacral Chakra, the womb and how energy works and can be healed. You’ll come to understand how an imbalance in this sacred space can affect our lives. I will take you on a journey of healing the lingering effects of traumas, relationships, and ancestral memory. Understanding yourself and circumstances leads to a lighter feeling. Reclaim your Divine Feminine power and sensuality. Restore your womb’s purity, innocence, sacredness, and power. more information www.selenajoylovett.com https://www.patreon.com/Moonhealinganddivination

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The English language has become a global lingua franca, with millions of people across the world seeking to learn and improve their English proficiency. In the United Kingdom, the demand for skilled English language teachers remains high, with the British Council reporting a significant increase in the number of students pursuing English language courses. Are you passionate about language education and interested in embarking on a rewarding career as an English language teacher? This Advanced Diploma in TEFL (TESOL) at QLS Level 7 course is endorsed by The Quality Licence Scheme (with 180 CPD Points) Main Course: Advanced Diploma in TEFL (TESOL) at QLS Level 7 Additionally, we are offering 3 more courses related to TEFL (TESOL and ESOL) absolutely free. Bonus Course 1: Functional Skills English at QLS Level 2 Bonus Course 2: British English Pronunciation and Accent Course Bonus Course 3: English Spelling, Punctuation, and Grammar Training Teaching English as a Second or Foreign Language (TESOL) is a programme that provides equal educational opportunities for students who have a primary or home language other than English. So, if you are looking for a way to improve your English fluency and punctuation, whether you are writing emails at work or essays at university, then this TEFL (TESOL/ESOL) course is the right one for you! Whether you're an expert or a beginner, this TEFL (TESOL/ESOL) course covers everything you need to know. So, enrol now and start thriving. What will I learn from this TEFL (TESOL) course? An overview of English language teaching and learning Improve linguistics, pronunciation, grammar, and vocabulary Understand language teaching methodologies Various teaching receptive and productive skills How to plan lessons and determine course materials The importance of using different and fun teaching approaches Familiarise yourself with classroom management and student motivation Fundamentals of teaching English: A Situational Approach Deepen knowledge of personal development and employment Why Choose Us? Get a Free CPD Accredited Certificate upon completion of TEFL (TESOL) Get a free student ID card with TEFL (TESOL) Training The TEFL (TESOL) is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the TEFL (TESOL) course materials The TEFL (TESOL) comes with 24/7 tutor support Take a step towards a brighter future with our TTEFL (TESOL/ESOL) course. *** Course Curriculum of TEFL (TESOL/ESOL) *** Here is the curriculum breakdown for the Advanced Diploma in TEFL (TESOL) at QLS Level 7: Introduction to English Language Teaching and Learning Linguistics English Pronunciation Teaching Grammar and Vocabulary Language Teaching Methodologies Teaching Receptive Skills: Reading Teaching Productive Skills: Writing Teaching Receptive Skills: Listening Teaching Productive Skills: Speaking Lesson Planning and Creating Materials Use of Games and Activities Technology in Second Language Teaching and Learning Classroom Management and Student Motivation Teaching English: Situational Approach Professional Development and Employment How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £51) CPD Hard Copy Certificate: £29.99 CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This TEFL (TESOL/ESOL) course is ideal for: Aspiring English language teachers Current English language teachers looking to upskill Individuals interested in teaching English abroad Individuals who wish to gain a better understanding of English language teaching methodologies Requirements You will not need any prior background or expertise to enrol in this TEFL (TESOL) course. Career path TEFL (TESOL/ESOL) Online Training Enrolling in this TEFL (TESOL) course can lead you to the following career paths: ESOL Tutor Sessional Tutor Main Grade Lecturer Specialist Practitioner Teaching Assistant Employability Trainer And many more! Certificates CPDQS Accredited Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Advanced Diploma in TEFL (TESOL) at QLS Level 7 Hard copy certificate - £139