1762 Listening courses

Overview This comprehensive course on Corporate & Strategic Communication Skills for Managers will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Corporate & Strategic Communication Skills for Managers comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Corporate & Strategic Communication Skills for Managers. It is available to all students, of all academic backgrounds. Requirements Our Corporate & Strategic Communication Skills for Managers is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 87 lectures • 08:58:00 total length •Definition of Communication: 00:03:00 •Elements of Communication: 00:04:00 •Communication Styles: 00:03:00 •Steps in Communication Process: 00:01:00 •Step 1 of Communication Process: 00:02:00 •Step 1 Explained - Goal and preparation: 00:05:00 •Step 1 Explained - Practicing Positive Intent: 00:02:00 •Step 1 Explained - Understanding Assumptions: 00:06:00 •Step 2 of Communication Process: 00:04:00 •Characteristics of Clear Message: 00:04:00 •Three Different Communication Styles: 00:06:00 •Assertive Communication Style: 00:02:00 •Body Language and Signals: 00:03:00 •Third Step in Communication - Seeing Feedback: 00:04:00 •Listening Skills - Listen with Compassion: 00:04:00 •Listening Skills - Meaning of Paraphrasing: 00:02:00 •Ways to Improve Communication and Knowledge Check: 00:05:00 •Increase Effectiveness of Communication: 00:08:00 •8 Guidelines for Giving Praise and Feedback: 00:05:00 •Additional Tips for Effective Communications: 00:09:00 •Communication Requirements in Business: 00:08:00 •Skills required in corporate communication: 00:06:00 •Interactive Communications: 00:08:00 •Reason why Communication Fails: 00:03:00 •Communication Channels and Their Problems: 00:06:00 •Indications of Incompetent Communication: 00:06:00 •Other reasons for Communication failure: 00:04:00 •Strategic Communication Liner Model: 00:05:00 •Strategic Communication Adaptive Model: 00:04:00 •Strategic Communication Interpretive Model: 00:04:00 •Strategic Communication in Public Communication: 00:09:00 •Resources and Audience for Strategic Public Communication: 00:07:00 •Source of Strategic Communication: 00:05:00 •Strategic Communication - Summary of three models: 00:12:00 •Strategic Communication - Guidelines for Interpretative Models: 00:05:00 •Strategic Communication - Public Communications: 00:11:00 •Internal Communication - Orientation: 00:09:00 •Internal Communication - Moral Compansation and Benefits: 00:07:00 •Internal Communication - Organisation Change: 00:07:00 •External Communication - Issues Management: 00:06:00 •External Communication and PR: 00:05:00 •External Communication - Issue Management - Organisation Response: 00:13:00 •External Communication - Image Management and Issue Advocacy: 00:06:00 •External Communication - Risk and Crisis Communication: 00:10:00 •Case Study on Corporate Strategic Communication: 00:09:00 •What is Strategy?: 00:06:00 •What is Communication Strategy?: 00:05:00 •When Communication Strategy is required: 00:04:00 •Why Communication Strategy is required: 00:03:00 •Information we need before making strategy: 00:08:00 •Setting Goals and Identify Audience: 00:08:00 •Catagorise your Audience to help draft right message: 00:04:00 •Drafting Message to cater your audience: 00:04:00 •Channels and Timing of Communication: 00:05:00 •Resources risk and Evaluation of communication strategy: 00:04:00 •Summary of Communication Strategy: 00:03:00 •Strategic Communication Plan Template: 00:04:00 •Strategic Communication Plan: 00:04:00 •Difference between Strategic and Tactical Communication: 00:03:00 •Traditional Planning and why Refreshed Approached: 00:05:00 •Change Management - What are concerns?: 00:03:00 •Refreshed Approach to Communication Planning: 00:07:00 •Possible Problems in Communication Plan, Success measurement: 00:06:00 •Measure, Feedback and Manage Cynics: 00:03:00 •Social Aspects of Communication Strategy: 00:12:00 •Additional Planning on Social Aspects of Communication Strategy: 00:04:00 •Strategic Communication - American Airlines Case Study: 00:33:00 •How to Succeed in Group Communication: 00:10:00 •Defining Group Communication: 00:08:00 •Elements of Group Communication and Types of Group: 00:08:00 •Advantages and Disadvantages of Group Discussion: 00:08:00 •How to prepare for group Discussion: 00:07:00 •Practice for group Discussion and other aspects: 00:08:00 •Dos and Don't group Discussion: 00:08:00 •Summary of previous class: 00:05:00 •What is conflict - class discussion?: 00:07:00 •Communication in Conflict: 00:08:00 •Meaning of Positive intent in difficult situations: 00:09:00 •Positive Intent - Example: 00:05:00 •De-escalating Emotions as a method to communicate in Conflicts: 00:06:00 •Detached Responsibility method in resolving conflicts: 00:13:00 •Keys to handle Angry Peoples: 00:06:00 •Keys to deal with denial: 00:04:00 •Uncovering Hidden Agendas: 00:06:00 •Giving Negative Feedback: 00:09:00 •Receiving Negative Feedback and Exercise: 00:08:00 •Assignment - Corporate & Strategic Communication Skills for Managers: 00:00:00

This is a very important course for those who do not feel much comfortable in handling any conflict or difficult conversation. The course provides a detailed roundup of the subject matter that will leverage the development of your conflict management power. Be prepared to handle even the most uncomfortable conversation tactfully. Through the coursework, the learners will be equipped with steps that can demonstrate clever ways to avoid a probable conflict or pacify a crucial conversation. The learners will get to learn how to deliver their message without hurting the opposite party and maintain a respected communication.  Highlights of the course Learn how to avoid and manage conflicts Learn the elements that might ignite conflicts Discover the steps to pacify a crucial conversation Deliver message without hurting the opposite party Comfortably face a difficult conversation Who is this Course for? Conflict Management and Crucial Conversations is CPD Qualification Standards accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Conflict Management and Crucial Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our courses' are CPD Qualification Standards accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Preparing for your conversation Welcome FREE 00:01:00 INTRO FREE 00:05:00 Preparing your problem statement 00:06:00 Delivering your conversation Getting into the right state 00:07:00 Presenting your problem statement 00:04:00 Asking your critical question 00:03:00 Listening to the other person 00:05:00 Agreeing on next steps 00:03:00 Finishing the conversation 00:03:00 Conclusion 00:03:00 BONUS Section: examples Example 1 - breaking up 00:07:00 Example 2 - separation at work 00:07:00 Example 3 - Flatmate discussion 00:03:00 BONUS VIDEOS Bonus - Crucial conversations 00:03:00 Bonus - Feedback 00:04:00 Additional Resource Resource : Conflict Management and Crucial Conversations 00:00:00

A Practical Introduction to Conflict Management for Project Managers

This Psychology, Counselling, Psychotherapy & Anxiety - 4 Courses Bundle course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Earn 2 certifications in 1 course, on successful completion of the course you will be eligible to obtain an endorsed certificate from the Quality Licence Scheme along with the certificate of achievement (4 CPD points) without any further studies. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Psychology, Counselling, Psychotherapy & Anxiety - 4 Courses Bundle course will set you up with a solid foundation to become a confident psychotherapist or counsellor and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of psychotherapy and counselling. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. How Will I Benefit? Boost your career in psychotherapy and counselling Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Why Choose Lead Academy: Lifetime Access High-quality e-learning study materials and online assignment questions Learn the most in-demand skills Effective assessment frameworks for the evaluation and instant feedback Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this course for? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of psychotherapy and counselling. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Method of Assessment On successful completion of the Psychology, Counselling, Psychotherapy & Anxiety - 4 Courses Bundle course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Career path This course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Diploma in Counselling & Psychotherapy at QLS Level 3 Introduction to the Course About the Instructor About the Course Introduction to Psychotherapy What is 'Psychotherapy'? Difference between 'Counselling' and 'Psychotherapy' Who needs psychotherapy? Therapeutic Relationship & Environment Setting up therapeutic environment Listening Skills & Listening Stages Establishing positive therapeutic relationship Stress - and Anger management Approaches & Schools of Thought Person-Centred Therapy Psychodynamic Therapy & Psychoanalysis Gestalt Therapy Existential Psychotherapy Types & Forms of psychotherapy Individual Psychotherapy Group sessions (workshops) Couple psychotherapy Online (Skype) Therapy Mental Health Conditions Psychotherapy for Depression Psychotherapy for Anxiety disorders Psychotherapy for Schizophrenia Gender Identity Disorder (Gender Dysphoria) Psychotherapy for Eating Disorders Helping the Client in Crisis Suicidal Thinking & Talking Self Harm Cases Relationship Breakdown Working as a Therapist How to Set Up Own Practice Registration & Accreditation Where to Advertise Own Services Thank You & Good Bye! Supplementary Resources Supplementary Resources - Diploma in Counselling & Psychotherapy at QLS Level 3 Child Counsellor at QLS Level 3 Introduction Psychology of Growth and Development Therapeutic Language Psychological Issues Therapeutic Outcomes Working as a Counsellor Study Materials Addiction Psychology and Counselling at QLS Level 3 About Theories of Addiction Addiction Treatments Addiction in Society Addiction in Families Working with Addiction Supplementary Resources Diploma in Anxiety and Stress Management at QLS Level 4 Individual experiences of 'stress' Stress Management Psychology of 'Anxiety' Anxiety Disorders Coping with Anxiety Final Words Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Psychology, Counselling, Psychotherapy & Anxiety - 4 Courses Bundle Endorsed Certificate by the Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. You/your employer can verify your certificate through our website. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is Cpd a Recognised Qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are Qls Courses Recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When Will I Receive My Certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I Pay by Invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I Pay via Instalment? Yes, you can pay via instalments at checkout. How to Take Online Classes From Home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does Age Matter in Online Learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I Will Get the Login Details for My Course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

An accredited qualification for current and prospective managers. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. One of the main responsibilities of a manager is to make sure that employees are satisfied with their job and reaching their full potential. A manager who can energise his or her employees will have a team which has a much greater potential and capability of achieving company goals and objectives. It is therefore vital that a manager has the essential skills to fully support and lead their team to success. This 3-day programme brings together the key leadership skills that you will need to be an effective manager so that you can return to the workplace and deliver tangible results. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 3 Award in Leadership and Management course is split into three main modules, covering the following: Module OneSolving Problems and Making Decisions What is a problem? How to identify a problem, its nature, scope and impact Identifying the root cause Understanding how to interpret information to solve a problem What is involved in making an informed decision? Generate ideas/solutions- creative thinking techniques How to evaluate your options Finding the critical path Having confidence to commit to a decision Planning approach Communicating the decision Implementing the plan Module TwoUnderstanding Leadership What is leadership? Recognise the differences and similarities between leadership and management Qualities and skills of a leader Action Centered Leadership - Team, Task, Individual - John Adair Varying leadership styles Evaluating a range of leadership models and their significance for: Task, Performance, Culture, Relationships Reflect on your own leadership styles and behaviours Create an action plan to enhance your performance Module ThreeUnderstanding the Communication Process in the Workplace Identify what is effective communication Understand the importance of effective communication at work Recognise the different ways we communicate Recognise possible barriers to communication and how to overcome them Johari's window - communication flows How others will perceive and interpret the information you have provided Active listening Developing questioning skills Understanding the significance of non-verbal communication and body language Developing sensory acuity and how to use it effectively in the workplace In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. In-House Courses As well as being one of the most popular open courses, we can also arrange this course as an in-house programme for companies and organisations who wish to develop a number of their managers at the same time, and would find an in-house course at their own premises much more suitable. Scheduled Courses Classroom Course - Nottingham (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 2 work-based assignments. Cost: £995 + vat 07-08 September 2023 14-15 December 2023 12-13 February 2024 Classroom Course - Reading (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 2 work-based assignments. Cost: £995 + vat 05-06 October 2023 15-16 January 2024 11-12 April 2024 Zoom™ Course Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. The only difference is that we split the course into four half-day sessions to make it easier on your eyes! Cost: £895 + vat November 2023 - 7th Nov (morning), 7th Nov (afternoon), 8th Nov (morning), 8th Nov (afternoon) March 2024 - 19th Mar (morning), 19th Mar (afternoon), 20th Mar (morning), 20th Mar (afternoon) June 2024 - 11th Jun (morning), 11th Jun (afternoon), 12th Jun (morning), 12th Jun (afternoon) Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Elevate your telesales prowess with our comprehensive training program - 'Telesales Executive Training: Art of Persuasive Selling.' Master prospecting, sales techniques, call preparation, and closing strategies. Acquire the skills to navigate difficult situations, impeccable telephone etiquette, and decode sales metrics. Join us for a transformative experience in honing your sales skills and achieving unparalleled success in the world of telesales.

Coaching and Mentoring course will help you to become an effective corporate coach. You will learn different coaching skills and models.

Whether you're a beginner or looking to enhance your skills, this course immerses you in the beauty of the Spanish language. Learn grammar, vocabulary, and cultural nuances while engaging in interactive sessions with this Cambridge self-paced course from Spark Generation. Open the door to new worlds and connect globally with your newfound proficiency in Spanish.

Scientific information shows that negotiation skills are essential for success in business and life. This Negotiation Skills course will teach you how to influence others, negotiate effectively, and achieve your goals. The Negotiation Skills Programme, stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Negotiation Skills Course, you will get 11 premium courses, an original hard Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts Learning Outcomes of Negotiation Skills Bundle: Understand the different types of negotiation. Develop effective influencing and negotiation strategies. Build rapport and trust with others. Deal with difficult situations in negotiations. Negotiate effectively online. Prepare for and conduct successful negotiations. This Negotiation Skills Bundle Consists of the following Premium courses: Course 01: Influencing and Negotiating Course 02: Facilities Management Level 3 Course 03: Sales Negotiation Training Course 04: Leadership & Management Diploma Course 05: Psychology Advanced Training Course 06: Emotional Intelligence and Human Behaviour Course 07: Dealing With Difficult People Training Course Course 08: Motivation Skills Course 09: Setting and Achieving Goals Course 10: Assertiveness and Self-Confidence Development Course 11: Equality and Diversity Enrol now in Negotiation Skills To advance your career, and use the premium study materials from Apex Learning. Negotiation Skills Bundle The Negotiation Skills bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Negotiation Skills, Expertise and essential knowledge, which will assist you in reaching your goal. The Course Curriculum of Negotiation Skills Bundle: Course 01: Influencing and Negotiating Unit 01: Influencing Influencing Influencing is about helping others understand Your Personality affects how you influence others Influence by Listening Exercise: Your Influencing Inventory Unit 02: Negotiating What is Negotiation? The Drivers of Success in Negotiation Information and Power in Negotiation Exercise: Prepare to Negotiate Successful Negotiation The Importance of Rapport Questions in Negotiation Reducing Stress in Negotiation Exercise: Examine your Trust Profile Bringing the Negotiation to a Close Dealing with Deadlock Negotiating Online Specific Negotiation Scenarios More Negotiation Scenarios The Negotiator's Toolkit =========>>>>> And 10 More Courses <<<<<========= Certificate of Negotiation Skills: After successfully completing this Negotiation Skills course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Enroll in the Negotiation Skills course today and learn how to negotiate effectively in any situation! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Negotiation Skills Bundle Professionals looking to improve their negotiation skills in their current job or to advance in their career Business owners and entrepreneurs who want to negotiate more effectively with clients, suppliers, and partners Anyone who wants to improve their negotiation skills. Requirements Negotiation Skills Bundle Our Negotiation Skills course is your path that might lead to a rewarding career in Negotiation Skills. Career path Having this Negotiation Skills course, will increase the value of your CV and open you up to multiple job sectors. Sales representative: £20,000 - £40,000 Business development manager: £30,000 - £60,000 Account manager: £40,000 - £80,000 Marketing manager: £50,000 - £100,000 Human resources manager: £60,000 - £120,000 Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Influencing and Negotiating) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included