964 Listening courses in Cardiff delivered On Demand

Professional Customer Service Skills Training Are you ready to take your customer service skills to the next level? Our comprehensive 'Professional Customer Service Skills Training' course is designed to empower you with the knowledge and techniques to excel in customer care. Our Professional Customer Service Skills Training course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Training course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate. Focusing on the customer is at the core of our online professional Customer Service Skills Training course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Training course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional. Enrol in our 'Professional Customer Service Skills Training' course today and unleash your full potential in the world of customer care! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:07:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever considered a career dedicated to helping others? In the UK alone, social workers play a vital role in supporting vulnerable children, families, and adults. With an aging population and rising social complexities, the demand for skilled social workers is high, with over 98,000 social workers employed across various sectors. Do you have the passion and compassion to make a positive impact? This Social Work Training Bundle equips you with a holistic understanding of social work principles and practices. You'll gain the knowledge and skills to assess needs, develop interventions, and effectively communicate with clients. The bundle also explores youth work and coaching techniques, broadening your professional skillset. Our bundle Course includes 5 of our Popular courses for one discounted price: Course 01: Social Work Studies Course 02: Social Worker Course 03: Youth Work Course 04: Life Coaching Course 05: Public Speaking Enrol today and take the first step towards a rewarding path in social work! Learning Outcomes of Social Work Training Gain a comprehensive understanding of social work principles and ethics. Develop effective communication skills for working with diverse clients. Master intervention strategies for social work practice. Learn how to empower young people and support their development. Build strong life coaching skills to guide individuals towards their goals. Enhance your public speaking abilities to advocate for vulnerable populations. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Social Work Get a free student ID card with Social Work Training program (£10 postal charge will be applicable for international delivery) The Social Work is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Social Work course materials The Social Work comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Social Worker course: Course 01: Social Work Studies Module 01: An Overview Of Social Work Module 02: Social Work Basics Module 03: Theories Of Social Work And Sociology Module 04: Casework Process And Teamwork Module 05: Dimensions Of Social Work / Models Of Intervention Module 06: Practice Contexts And Application Module 07: Working With Adults Module 08: Principles Of Conduct And Role As Social Care Worker Course 03: Youth Work Section 01: Introduction To Youth Work Section 02: Youth Work And Responsibilities Section 03: Youth Work And Social Care Section 04: Youth Work And Mental Health Section 05: Youth Work And Safeguarding Section 06: Youth Work And Internet Safety Section 07: Youth Work And Importance Of Communication Section 08: Youth Work And Legalities Course 04: Life Coaching Module 01: Introduction to Life Coaching Module 02: History of Life Coaching Module 03: Listening as a Coach Module 04: The Language of Coaching Module 05: Coaching as a Developmental Change Process Module 06: Empowering the Client Module 07: Ethics in Coaching Module 08: Becoming an Effective Leader and Coach =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Social Worker course. This course is open to everybody. Aspiring Social Workers Youth Workers Life Coaches Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Social Worker Youth Worker Life Coach Social Care Manager Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Discover the keys to thriving in your social connections with our comprehensive course, 'Social Relationships: Goals and Strategies.' From effective communication and conflict resolution to establishing healthy boundaries, learn the essential skills needed to cultivate and sustain meaningful relationships. Navigate the digital age with confidence, embrace diversity, and set personalized goals for lasting connections. Elevate your interpersonal skills and embark on a journey towards fulfilling social connections. Enroll now to unlock the secrets to successful and satisfying relationships.

Master the skills you need to propel your career forward in leadership and management. Equip yourself with the essential knowledge and skillset that make you a confident leader or manager and take your career to the next level. This comprehensive course is designed to help you reach your professional goals. The skills and knowledge that you will gain through studying this leadership diploma course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective leadership and management practice and equip you with the essential skills, confidence and competence to assist you in the leadership and management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in leadership and management. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for leadership and management professionals who are aspiring to specialise in leadership and management. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Personal Effectiveness - How To Be An Awesome Professional Monday: Self-confidence 00:06:00 Tuesday: Personal Time Management 00:10:00 Wednesday: Assert Yourself 00:10:00 Thursday: Problem Solving 00:06:00 Friday: Presenting 00:07:00 Managing Individuals - How To Get the Best From Your People Monday: Goal Setting 00:03:00 Tuesday - Delegation 00:06:00 Wednesday: Feedback 00:04:00 Thursday: Poor Performance 00:07:00 Friday: Coaching 00:06:00 Communication Skills - How To Make Your Management Voice Heard Monday: Listening 00:03:00 Tuesday - Motivating 00:07:00 Wednesday: Meetings 00:05:00 Thursday: Negotiating 00:05:00 Friday: Conflict 00:05:00 Team Management - How To Create and Keep A High Performance Team Monday: The Power of Teams 00:04:00 Tuesday: Team Development 00:08:00 Wednesday: Team Maintenance 00:06:00 Thursday: The Four Essentials of Team Management 00:07:00 Friday: Team Meetings 00:04:00 Manager's Toolkit - How To Adapt To Whatever The Job Throws At You Monday: Emotional Intelligence 00:03:00 Tuesday: Transactional Analysis 00:09:00 Wednesday - The SCOPE Process 00:02:00 Thursday: Selecting Management Styles 00:04:00 Friday: The Powerhouse Loop 00:03:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Take your first step into the transformative world of adult counselling with this comprehensive course. Master essential counselling techniques, explore psychological issues in adults, and grasp the ethical and legal considerations of the field. Gear up for a fulfilling career as a professional counsellor in the UK.

🌟 Unlock Effective Conflict Resolution Skills with Our Online Course: 'Constructive Conflict Resolution'! 🌟   Welcome to a transformative journey in conflict resolution! Ever wished you had the tools to navigate disagreements effectively? Say goodbye to endless strife and hello to harmonious resolutions! Join our comprehensive online course, meticulously designed to empower you with invaluable conflict resolution strategies.   🔍 Explore the Curriculum: Module 1: 'If We Had a Penny for Each Hour We Spend on It' Discover the hidden costs of unresolved conflicts in various aspects of life. Uncover the impact of prolonged disputes on relationships, work, and mental well-being. Learn to assess the true value of resolving conflicts promptly and constructively. Module 2: 'ICEBERG - What YOU See VS What I Believe, Think, and Feel' Gain insights into the layers of perceptions and understand the differing perspectives in conflicts. Explore the dynamics of emotions, beliefs, and thoughts that shape our viewpoints. Develop empathy and active listening skills to grasp diverse perspectives accurately. Module 3: 'Resolve and Rebuild - Phase 1' Learn effective conflict resolution techniques for de-escalating tense situations. Acquire negotiation strategies to find common ground and initiate the resolution process. Practice communication methods that promote understanding and respect among conflicting parties. Module 4: 'Resolve and Rebuild - Phase 2' Dive deeper into conflict resolution by addressing underlying issues and root causes. Explore techniques to foster reconciliation and rebuild relationships after conflicts. Develop long-term strategies to prevent recurring conflicts and maintain positive interactions. Module 5: 'What Do I Do Next?' Receive guidance on implementing conflict resolution skills in real-life scenarios. Create a personalized action plan to apply the course teachings in various situations. Access resources and ongoing support to continue refining your conflict resolution abilities. Ready to transform conflict into opportunities for growth and understanding? Enroll now in our 'Constructive Conflict Resolution' course and equip yourself with the skills to navigate any disagreement with confidence and finesse!   Don't let conflicts hold you back-embrace resolution, harmony, and progress today! 🌟🤝✨ Course Curriculum HOW TO RESOLVE CONFLICT If we had a penny for each hour we spend on it 00:00 ICEBERG- What YOU see VS What I believe, think, and feel 00:00 Resolve and Rebuild - Phase 1 00:00 Resolve and Rebuild - Phase 2 00:00 What Do I Do Next 00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: CRM Databases CRM Databases 00:21:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 07: Introduction to Customer Service Introduction to Customer Service 00:23:00 Module 08: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:12:00 Module 09: Customer Service Communication Strategies Customer Service Communication Strategies 00:24:00 Module 10: Building Rapport Over the Phone Building Rapport Over the Phone 00:24:00 Module 11: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:28:00 Module 12: Problem Solving over the Phone Problem Solving over the Phone 01:04:00 Module 13: Time Management Time Management 00:35:00 Module 14: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Counselling Skills: Counselling Skills Course Online If you wish to help others and improve your counselling abilities. Our Counselling Skills: Counselling Skills Course is an excellent choice. This Counselling Skills: Counselling Skills Course is intended to give you with the fundamental information and practical skills required to operate as a counsellor or to improve your current abilities in this sector. Our Counselling Skills: Counselling Skills Course, guided by seasoned specialists in the area, covers a variety of subjects For example, active listening, empathetic response, and ethical and professional challenges in counselling. We also provide hands-on training and job experience, allowing you to put your knowledge to use in real-world situations. You may fit your studies around your existing responsibilities and study at your own speed with our flexible learning choices and friendly instructors. Our Counselling Skills: Counselling Skills Course is ideal if you want to start a new career in counselling or improve your current skills. So, why delay? Sign up now and take the first step toward a rewarding career assisting others Main Course: Level 2 Certificate in Counselling Skills Free Courses: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills Course 03: Diploma in Counselling and Psychology Special Offers of this Counselling Skills: Counselling Skills Course:- This Counselling Skills Course includes a FREE PDF Certificate. Lifetime access to this Counselling Skills Course Instant access to this Counselling Skills Course Get FREE Tutor Support from Monday to Friday in this Counselling Skills Course [ Note: Free PDF certificate as soon as completing the Counselling Skills: Counselling Skills Course] Counselling Skills: Counselling Skills Course Online Course Curriculum of Counselling Skills: Counselling Skills Course Module 01: Using Counselling Skills Module 02: Introduction to Counselling Skills Theories Module 03: Diversity and Ethics in the Use of Counselling Skills Module 04: Counselling Skills and Personal Development Assessment Method of Counselling Skills Course After completing each module of the Counselling Skills: Counselling Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Counselling Skills Course After completing the MCQ/Assignment assessment for this Counselling Skills: Counselling Skills Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Counselling Skills: Counselling Skills Course Online This Counselling Skills: Counselling Skills Course is suitable for anyone. Special Note: Our Counselling Skills: Counselling Skills Course is not a regulated course. If You want to get qualified, you can consider following options: Level 2 Certificate in Counselling Skills NCFE Level 3 Diploma in Counselling Skills Counselling Skills Diploma Level 3 Counselling Skills Level 2 Certificate NCFE Level 2 Certificate in Counselling Skills NCFE Level 3 Award in Counselling Skills Requirements Counselling Skills: Counselling Skills Course Online Students who intend to enrol in this Counselling Skills: Counselling Skills Course must meet the following requirements: Counselling Skills: Good command of the English language Counselling Skills: Must be vivacious and self-driven Counselling Skills: Basic computer knowledge Counselling Skills: A minimum of 16 years of age is required Career path Counselling Skills: Counselling Skills Course Online

In today's competitive world, you must have a precise set of talents to succeed in your profession. You will gain the most in-demand skills to jumpstart your career and update your existing knowledge and abilities in this in-depth ADHD Course. Through this course, you will learn all about ADHD and how it impacts children and teenagers. From both the child's and the community's perspectives, you will also learn about the advantages and disadvantages of a child with ADHD in mainstream schools and specialised education. The course will teach you about the problems that young children experience daily, how their behaviour can be misinterpreted, and everything there is to know about ADHD. This ADHD Course is designed to help you boost your job chances and provide you with the skills to succeed. Enrol today and start learning. Learning Outcomes After completing this ADHD course, you will be able to - Gain a better knowledge of ADHD. Examine a variety of instructional methods. Learn how to help children with attention deficit hyperactivity disorder (ADHD). Improve your communication abilities. Improve your active listening abilities. Deal with a difficult situation. Why Choose ADHD Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the ADHD Course **Courses are included in this ADHD Course** Main Course: ADHD : ADHD **GIFT COURSES** Course 01: Early Years Level 4 Course 02: Teaching Assistant [ Note: Free PDF certificate as soon as completing the ADHD Course] Course Curriculum of *** ADHD : ADHD *** Module 1: Overview of ADHD Module 2: The Experience of Treatment and Care for ADHD Module 3: Families and ADHD Module 4: Psychological Interventions for Children with ADHD in Educational Settings and Parent Training Module 5: ADHD and Attention Difficulties Module 6: Cognitive Approaches in ADHD Module 7: The Organisation of Care for ADHD Assessment Method After completing each module of the ADHD Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This ADHD Course is perfect for - Doctors Nurses Social Workers Teachers and Teaching Assistants Family and Friends Requirements Students who intend to enrol in this ADHD course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path An ADHD Course may eventually benefit a variety of roles, but it would be especially beneficial to careers as a- SEN Teachers Teaching Assistant Classroom Assistant Support Worker Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your Help Desk Technician skills? If yes, then you have come to the right place. Our comprehensive course on Help Desk Technician will assist you in producing the best possible outcome by mastering the Help Desk Technician skills. The Help Desk Technician course is for those who want to be successful. In the Help Desk Technician course, you will learn the essential knowledge needed to become well versed in Help Desk Technician. Our Help Desk Technician course starts with the basics of Help Desk Technician and gradually progresses towards advanced topics. Therefore, each lesson of this Help Desk Technician course is intuitive and easy to understand. Why would you choose the Help Desk Technician course from Compliance Central: Lifetime access to Help Desk Technician course materials Full tutor support is available from Monday to Friday with the Help Desk Technician course Learn Help Desk Technician skills at your own pace from the comfort of your home Gain a complete understanding of Help Desk Technician course Accessible, informative Help Desk Technician learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Help Desk Technician Study Help Desk Technician in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Help Desk Technician Course Help Desk Technician Curriculum Breakdown of the Help Desk Technician Course Course Outline: Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Help Desk Technician course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Help Desk Technician. It is also great for professionals who are already working in Help Desk Technician and want to get promoted at work. Requirements To enrol in this Help Desk Technician course, all you need is a basic understanding of the English Language and an internet connection. Career path IT Support Specialist: £20,000 to £35,000 per year Service Desk Analyst: £22,000 to £38,000 per year Technical Support Engineer: £25,000 to £45,000 per year Customer Support Specialist: £20,000 to £35,000 per year Help Desk Supervisor: £28,000 to £45,000 per year Network Support Technician: £25,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each