361 Listening Skills courses delivered Online

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

This Level 1 Award In Caring for Children provides an understanding of the knowledge and skills required to care for young children. It covers the growth, learning, and development of children. There are also modules to help with self-development. Through this Level 1 Award In Caring for Children course you will learn how to help children in developing their communication and language skills, the health and safety guidance involved in caring for children, how play can help a child's learning and development and how to respect and value children as individuals. Learning Outcomes After completing this Level 1 Award In Caring for Children course, learner will be able to: Understand how play can help a young child to gain confidence. Gain skills for communicating with a young child Gain a thorough understanding of growth and development of young children Understand Human Growth and Development Know how to respect and value Children Understand healthy eating for families Why Choose Level 1 Award In Caring for Children Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 1 Award In Caring for Children Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Others Benefits of Level 1 Award In Caring for Children Course: Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course] **Level 1 Award In Caring for Children** Detailed Course Curriculum Module 1: Confidence Building for the Young Child Through Play know the Support a Young Child Needs to Gain Confidence Through Play know How to Encourage a Young Child to Express Their Feelings Through Play Module 2: Listening to and Talking with a Young Child Know Skills for Communicating with a Young Child Understand Activities that will Develop a Child's Talking and Listening Skills Module 3: Growth and Development of Young Children know About Factors Which Influence Growth and Development of Children From Birth to 5 Years 11 Months know How to Support Growth and Development of Children Module 4: Human Growth and Development know About Human Growth and Development know Factors That Affect Human Growth and Development Module 5: Respecting and Valuing Children Know How to Respect and Value Children as Individuals Understand Ways to Respect and Value Children Know that Children Have Rights Module 6: Healthy Eating for Families Understand the Importance of a Balanced Diet Know About Good Eating Habits for Families Know Special Food Requirements for Groups and Individuals Know How to Store and Handle Food safely Assessment Method After completing each module of the Level 1 Award In Caring for Children Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 1 Award In Caring for Children course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Level 1 Award In Caring for Children** This Level 1 Award In Caring for Children course is for anyone who is considering a career in caring for children. It could also help you re-engage with learning and remove barriers to entering the childcare workforce. Requirements **Level 1 Award In Caring for Children** There are no specific requirements for this Level 1 Award In Caring for Children course because it does not require any advanced knowledge or skills. Career path **Level 1 Award In Caring for Children** This Level 1 Award In Caring for Children course provides an ideal route into a career in child care and results in a fully recognised qualification, with a number of progression routes to higher level child care and teaching assistant qualifications. Certificates Certificate of completion Digital certificate - Included

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Negotiation Skills - Advanced will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Negotiation Skills - Advanced will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing this Negotiation Skills - Advanced course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Why Choose Negotiation Skills - Advanced Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Negotiation Skills - Advanced Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Negotiation Skills - Advanced course. ******Courses are included in this Negotiation Skills - Advanced Course: Course 01: Level 7 Business Management Course Course 02: Level 3 Business Administration ******Others included in this Negotiation Skills - Advanced course: Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Negotiation Skills - Advanced Course: Module 1: An Overview of Negotiation Module 2: How to Prepare For Negotiations Module 3: The Process of Negotiation Module 4: Ways of Developing Persuasion & Influencing Skills Module 5: Ways of Developing Communication Skills Module 6: How to Develop Active Listening Skills Module 7: Comprehending Body Language Module 8: Assertiveness and Self Confidence Module 9: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections Assessment Method After completing each module of the Negotiation Skills - Advanced, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Negotiation Skills - Advanced course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Negotiation Skills - Advanced could prove instrumental in taking that important step into a leadership position for the first time. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included

This Level 1: Award In Caring for Children provides an understanding of the knowledge and skills required to care for young children. It covers the growth, learning, and development of children. There are also modules to help with self-development. Through this Level 1: Award In Caring for Children course you will learn how to help children in developing their communication and language skills, the health and safety guidance involved in caring for children, how play can help a child's learning and development and how to respect and value children as individuals. Learning Outcomes After completing this Level 1: Award In Caring for Children course, learner will be able to: Understand how play can help a young child to gain confidence. Gain skills for communicating with a young child Gain a thorough understanding of growth and development of young children Understand Human Growth and Development Know how to respect and value Children Understand healthy eating for families Why Choose Level 1 Award In Caring for Children Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Others Benefits of Level 1: Award In Caring for Children Course: Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course] **Level 1: Award In Caring for Children** Detailed Course Curriculum Module 1: Confidence Building for the Young Child Through Play know the Support a Young Child Needs to Gain Confidence Through Play know How to Encourage a Young Child to Express Their Feelings Through Play Module 2: Listening to and Talking with a Young Child Know Skills for Communicating with a Young Child Understand Activities that will Develop a Child's Talking and Listening Skills Module 3: Growth and Development of Young Children know About Factors Which Influence Growth and Development of Children From Birth to 5 Years 11 Months know How to Support Growth and Development of Children Module 4: Human Growth and Development know About Human Growth and Development know Factors That Affect Human Growth and Development Module 5: Respecting and Valuing Children Know How to Respect and Value Children as Individuals Understand Ways to Respect and Value Children Know that Children Have Rights Module 6: Healthy Eating for Families Understand the Importance of a Balanced Diet Know About Good Eating Habits for Families Know Special Food Requirements for Groups and Individuals Know How to Store and Handle Food safely Assessment Method After completing each module of the Level 1 - Award In Caring for Children Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 1 - Award In Caring for Children course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Level 1: Award In Caring for Children** This Level 1: Award In Caring for Children course is for anyone who is considering a career in caring for children. It could also help you re-engage with learning and remove barriers to entering the childcare workforce. Requirements **Level 1: Award In Caring for Children** There are no specific requirements for this Level 1: Award In Caring for Children course because it does not require any advanced knowledge or skills. Career path **Level 1: Award In Caring for Children** This Level 1: Award In Caring for Children course provides an ideal route into a career in child care and results in a fully recognised qualification, with a number of progression routes to higher level child care and teaching assistant qualifications. Certificates Certificate of completion Digital certificate - Included

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In the United Kingdom, individuals with strong English language skills have the potential to earn substantial annual salaries. Our comprehensive GCSE English & IELTS Exam Preparation bundle is designed to help you achieve success in both the GCSE English examination and the IELTS (International English Language Testing System) exam. By mastering the content in our GCSE English & IELTS Exam Preparation bundle, you can pave the way to a rewarding career with yearly earnings ranging from £25,000 to £40,000 or even higher. Now is the perfect time to invest in your future and unlock the doors to a world of opportunities! In this comprehensive bundle, you will gain proficiency in two essential courses: GCSE English and IELTS Exam Preparation. The GCSE English course hones your grammar, vocabulary, and comprehension skills, while the IELTS Exam Preparation course equips you with the strategies needed to excel in all sections of the exam. By investing in your language skills, you open doors to a range of fulfilling careers and increase your earning potential in the UK job market. Take the first step towards success by enrolling in our GCSE English & IELTS Exam Preparation bundle today. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: GCSE English IELTS Exam Preparation Learning Outcomes: By completing our GCSE English & IELTS Exam Preparation bundle, you will achieve the following learning outcomes: Enhanced Language Proficiency: Develop a strong command of the English language, including grammar, vocabulary, and comprehension skills, to effectively communicate and express ideas. Critical Thinking Skills: Sharpen your analytical and critical thinking abilities through engaging exercises, enabling you to interpret and evaluate various forms of written and spoken English. Writing Excellence: Master the art of persuasive and cohesive writing, employing proper grammar, syntax, and structure to create compelling essays, reports, and articles. Effective Communication: Improve your speaking and listening skills, enabling you to engage confidently in conversations, presentations, and discussions, both in academic and professional settings. Exam Strategies: Acquire valuable strategies and techniques specific to the GCSE English examination and the IELTS test, empowering you to approach each section with confidence and maximize your scoring potential. Score Improvement: Boost your chances of achieving high scores in both the GCSE English examination and the IELTS test, opening doors to academic opportunities and increasing your employability in English-speaking environments. With the demand for proficient English speakers on the rise, this bundle equips you with the necessary language proficiency to excel in your academic and professional pursuits. In the first course of this bundle, GCSE English, you will delve into the intricacies of the English language, focusing on its grammar, vocabulary, and comprehension skills. Sharpen your critical thinking abilities and elevate your writing prowess through engaging exercises and thought-provoking assignments. The second course, IELTS Exam Preparation, provides you with an in-depth understanding of the IELTS exam structure and strategies to ace each component. Enhance your reading, writing, listening, and speaking skills to confidently tackle the exam and achieve your desired score. Don't miss out on this chance to enhance your language skills, boost your academic and professional prospects, and achieve success in the English-speaking world. Click here to enroll now and open the doors to a brighter future! CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students preparing for the GCSE English examination Individuals aiming to achieve high scores in the IELTS exam English language learners looking to improve their language skills Professionals seeking to enhance their English proficiency for career advancement Anyone interested in mastering the English language for personal growth Career path English Teacher - £25,000 to £40,000/year Linguist - £28,000 to £45,000/year Copywriter - £25,000 to £50,000/year Content Editor - £25,000 to £45,000/year Language Specialist - £30,000 to £50,000/year Translator - £25,000 to £40,000/year International Relations Officer - £30,000 to £50,000/year Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon finishing GCSE English and IELTS Exam Preparation, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Overview There are countless emotionally disturbed people suffering in silence. All they need is someone to help them in letting go of their deepest sorrows and frustrations. Psychotherapists aim to help people cope with their mental illnesses and emotional difficulties.  This Diploma in Psychotherapy course will give you a valuable introduction to psychotherapy. The course will discuss the best practices for creating a therapeutic environment and establishing positive therapeutic relationships with the patients. It will teach you how to provide person-centred therapy, psychodynamic therapy, gestalt therapy and explain their goals. Furthermore, the course will take you through the various types and forms of psychotherapy and discuss the most effective psychotherapy for treating mental disorders. Learning Outcomes Understand what is psychotherapy Learn to create therapeutic relationships with patients Know how to treat anger issues Familiarise yourself with different types of psychotherapy Determine what conditions may require psychotherapy Know how to deal with a patient in crisis Learn how to set up your own practice Who is the Course for? Professionals interested in learning how to provide psychological support to mental health patients can take this course. The training will open doors to tremendous career opportunities.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Assessment  At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why Choose Us? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Career Path Diploma in Psychotherapy Course provides useful skills to possess, and would be beneficial for the following professionals: Psychodynamic Psychotherapist Therapist Cognitive Behavioural Therapist Counsellor Psychotherapist Psychiatry Psychologist Introduction to the Course About the Instructor FREE 00:05:00 About the Course 00:04:00 Introduction to Psychotherapy What is 'Psychotherapy'? 00:09:00 Difference between 'Counselling' and 'Psychotherapy 00:10:00 Who needs psychotherapy? 00:09:00 Therapeutic Relationship & Environment Setting up therapeutic environment 00:08:00 Listening Skills & Listening Stages 00:09:00 Establishing positive therapeutic relationship 00:10:00 Stress - and Anger management 00:13:00 Approaches & Schools of Thought Person-Centred Therapy 00:10:00 Psychodynamic Therapy & Psychoanalysis 00:11:00 Gestalt Therapy 00:13:00 Existential Psychotherapy 00:09:00 Types & Forms of psychotherapy Individual Psychotherapy 00:06:00 Group sessions (workshops) 00:11:00 Couple psychotherapy 00:10:00 Online (Skype) Therapy 00:10:00 Mental Health Conditions Psychotherapy for Depression 00:09:00 Psychotherapy for Anxiety disorders 00:07:00 Psychotherapy for Schizophrenia 00:10:00 Gender Identity Disorder (Gender Dysphoria) 00:10:00 Psychotherapy for Eating Disorders 00:09:00 Helping the client in crisis Suicidal thinking & talking 00:10:00 Self harm cases 00:10:00 Relationship breakdown 00:10:00 Working as a Therapist How to set up own practice 00:08:00 Registration & Accreditation 00:08:00 Where to advertise own services 00:10:00 Thank you & Good Bye! 00:03:00 Assessment Assignment - Diploma in Psychotherapy 00:00:00 Refer A Friend Refer A Friend 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Public Speaking and Communication Skill course is meticulously crafted to address the core aspects of communication, both verbal and non-verbal, ensuring that you emerge as a confident speaker and an effective communicator.

This online course is a unique introduction to how telemarketing works as a powerful tool that can dramatically increase your sales success and generate revenue. You will have a better understanding of how to sharpen your communication skills, your ability to convince, and techniques to personalize each sale call professionally. This course provides easy to follow instructions for developing your script and pre-call planning to execute your goals. It also provides a clear understanding of how telemarketing can combine expertly to your sales tactics and how to get valuable information from your telesales prospects. You will explore authentic examples to show the methods for improving your phone etiquette and winning phone tag game. In just 2 Hours, 25 Minutes, you will: Know what leads to in-depth discussions and eventual sales Determine what to say and what to ask to create interest in clients/customers Avoid half listening and discover exceptional facts about telephone sales Enhance your active listening skills Learn to provide your full, undivided attention to your telesales prospect Reach a potential telesales prospect and boost sales with call-back strategy Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. This qualification is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telemarketing Training Course Overview 00:05:00 Verbal Communication 00:10:00 To Serve and Delight 00:05:00 Exceptional Things about Telephone Sales 00:05:00 It's More Than Just a Phase 00:15:00 Communication Essentials 00:25:00 Developing Your Script 00:15:00 Pre-Call Planning 00:05:00 Phone Tag and Call Backs 00:05:00 Following Up 00:05:00 Closing the Sale 00:10:00 Mock Exam Mock Exam - Telemarketing Training 00:20:00 Final Exam Final Exam - Telemarketing Training 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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