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1390 Life Coach Training courses

Complete Customer Service Training

4.3(43)

By John Academy

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Complete Customer Service Training
Delivered Online On Demand18 hours 29 minutes
£22

Self Preparation for Success: Mastering Personal Development

4.5(3)

By Studyhub UK

Embark on a profound odyssey of self-discovery and growth with our meticulously designed course, 'Self Preparation for Success: Mastering Personal Development'. Picture yourself on the cusp of a new beginning, equipped and ready to tackle life's hurdles, fortified by a deep understanding of your own psyche and the nimbleness of efficient time management. Whether your heart yearns to reignite the flames of passion, channel your energies productively, or harness the lessons buried within setbacks, our course offers a metamorphic experience that will redefine your approach to challenges. With our guidance, not only will you construct a resilient foundation, but you'll also foster a relentless thirst for knowledge and improvement. This journey ensures you don't just move forward, but you rise, elevating yourself with every step you take. Learning Outcomes Understand the fundamentals of self-preparation and its significance. Recognise and develop self-awareness and personal growth strategies. Enhance time management techniques for increased productivity. Foster motivation while nurturing self-discipline. Cultivate resilience to effectively manage life's challenges and pursue continuous improvement. Why buy this Self Preparation for Success: Mastering Personal Development? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Self Preparation for Success: Mastering Personal Development there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Self Preparation for Success: Mastering Personal Development course for? Individuals eager to understand and harness their strengths and weaknesses. Those aspiring to manage their time efficiently and boost productivity. Anyone aiming to fuel their motivation and instil self-discipline. People facing adversity and looking for strategies to build resilience. Lifelong learners committed to personal growth and adaptation. Prerequisites This Self Preparation for Success: Mastering Personal Development does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Self Preparation for Success: Mastering Personal Development was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Personal Development Coach - £30,000 to £50,000 Time Management Consultant - £35,000 to £55,000 Motivational Speaker - £25,000 to £80,000+ (depending on reach and reputation) Resilience Trainer - £28,000 to £52,000 Learning and Development Specialist - £30,000 to £60,000 Productivity Expert - £32,000 to £58,000 Course Curriculum Module 01: Introduction to Self-Preparation Introduction to Self-Preparation 00:13:00 Module 02: Self-Awareness and Personal Development Self-Awareness and Personal Development 00:14:00 Module 03: Time Management and Productivity Time Management and Productivity 00:15:00 Module 04: Motivation and Self-Discipline Motivation and Self-Discipline 00:11:00 Module 05: Building Resilience and Managing Challenges Building Resilience and Managing Challenges 00:18:00 Module 06: Personal Growth and Continuous Learning Personal Growth and Continuous Learning 00:18:00

Self Preparation for Success: Mastering Personal Development
Delivered Online On Demand1 hour 29 minutes
£10.99

Charisma: You Can Develop Charisma

4.5(3)

By Studyhub UK

Unlock the secrets of charisma in this comprehensive course that empowers you to cultivate an engaging and magnetic presence. Explore key modules that guide you through the journey of self-discovery and charisma development. From building confidence to mastering communication and emotional intelligence, this course equips you with the skills to enhance your personal and professional relationships. Learning Outcomes: Develop unwavering self-confidence. Hone effective communication skills for better interpersonal connections. Cultivate social skills to excel in various social contexts. Harness your presence and radiate charisma in every interaction. Foster authentic charisma that resonates with others. Enhance emotional intelligence and empathy for deeper connections. Embrace charismatic leadership qualities. Adapt and remain flexible in diverse situations. Why buy this Charisma: You Can Develop Charisma?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Charisma: You Can Develop Charisma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Charisma: You Can Develop Charisma course is ideal for Individuals aiming to boost their personal magnetism and presence. Professionals seeking to excel in leadership roles. Anyone interested in improving their communication and emotional intelligence skills. Those looking to make a lasting impact in social and professional settings. Prerequisites This Charisma: You Can Develop Charisma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Charismatic Coach: Avg. Earnings £30,000 - £60,000 per year. Leadership Consultant: Avg. Earnings £40,000 - £80,000 per year. Communication Specialist: Avg. Earnings £25,000 - £45,000 per year. Relationship Advisor: Avg. Earnings £30,000 - £50,000 per year. Public Speaker: Avg. Earnings £25,000 - £60,000 per year. Course Curriculum Module 01: Introduction to Charisma Introduction to Charisma 00:09:00 Developing Confidence 00:10:00 Communication Skills 00:09:00 Social Skills 00:09:00 Presence and Charisma 00:10:00 Developing Authentic Charisma 00:09:00 Module 07: Emotional Intelligence and Empathy Emotional Intelligence and Empathy 00:11:00 Module 08: Charismatic Leadership Charismatic Leadership 00:10:00 Module 09: Adaptability and Flexibility Adaptability and Flexibility 00:10:00 Module 10: Charisma in Professional Settings Charisma in Professional Settings 00:12:00

Charisma: You Can Develop Charisma
Delivered Online On Demand1 hour 39 minutes
£10.99

Freight Consultant Training

4.5(3)

By Studyhub UK

Overview Learn about Freight Consultant Training from industry experts and boost your professional skill. This Freight Consultant Training course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Freight Consultant Training. You'll also gain the skills of Freight Consultant Training to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of Freight Consultant Training professionals and gain first-hand experience of Freight Consultant Training problem-solving. The Freight Consultant Training  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Freight Consultant Training, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This Freight Consultant Training will provide you with the latest information and updates of Freight Consultant Training. It will keep you one step ahead of others and increase your chances of growth. Why buy this Freight Consultant Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Freight Consultant Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Freight Consultant Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Freight Consultant Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Freight Consultant Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction & Why Learn From Me Introduction & Why Learn From Me 00:04:00 Module 02: Commissions - How You'll Get Paid Commissions - How You'll Get Paid 00:01:00 Module 03: Finding Shippers Finding Shippers 00:09:00 Module 04: Finding Trucks Finding Trucks 00:08:00 Module 05: Prospecting & Sales Techniques Prospecting & Sales Techniques 00:12:00 Module 06: Working With Data & The FMCSA Working With Data & The FMCSA 00:06:00 Module 07: The Future Of Trucking The Future Of Trucking 00:34:00 Module 08: Over Road Transport Brokerage Over Road Transport Brokerage 00:09:00 Module 09: Working With Brokers & Agents Working With Brokers & Agents 00:04:00 Module 10: All About That Paydex All About That Paydex 00:02:00 Module 11: Understanding Overages, Shortages & Damages Understanding Overages, Shortages & Damages 00:04:00 Module 12: How To Get Hired In The Transportation Industry How To Get Hired In The Transportation Industry 00:07:00 Module 13: Starting Your Own Business Starting Your Own Business 00:02:00 Module 14: Summary & Thank You Summary & Thank You 00:01:00

Freight Consultant Training
Delivered Online On Demand1 hour 43 minutes
£10.99

Personal Development: Creative Process

By iStudy UK

No matter how perfect you are there is always room for improvement. As such everyone looks to improve themselves in one way or another. And if you are one of those people then your path to personal development just became amazingly easy thanks to this Personal Development: Creative Process course. This personal development course takes a bird's eye view from a spiritual perspective, and aims to help readers overcome any mental obstacles from their path. You will be looking into self contemplation of the spirit, divine ideals and how the manifestation of the life principle came about. You will also explore ideas such as the personal factor, standard of personality, race thought vs. new thought, and so much more. This course will help you find the true you and love yourself for what you are while at the same time raising the bar. You will also learn to become a powerful and happy individual, after you going through this course. Course Highlights Personal Development: Creative Process is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Personal Development: Creative Process into 11 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 45 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Personal Development: Creative Process Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Personal Development: Creative Process is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Personal Development: Creative Process is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Personal Development: Creative Process THE STARTING-POINT FREE 00:30:00 THE SELF-CONTEMPLATION OF SPIRIT FREE 00:30:00 THE DIVINE IDEAL 00:30:00 THE MANIFESTATION OF THE LIFE PRINCIPLE 00:30:00 THE PERSONAL FACTOR 00:30:00 THE STANDARD OF PERSONALITY 00:30:00 RACE THOUGHT AND NEW THOUGHT 00:15:00 THE DENOUEMENT OF THE CREATIVE PROCESS 00:30:00 THE DIVINE OFFERING 00:15:00 WE IN THE DIVINE OFFERING 00:15:00 CONCLUSION 00:30:00

Personal Development: Creative Process
Delivered Online On Demand4 hours 45 minutes
£25

Customer Service Skills Training

By iStudy UK

At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00

Customer Service Skills Training
Delivered Online On Demand12 hours 40 minutes
£25

Success- The 7 Skills To Success, Confidence & Achievement

By iStudy UK

Description Would You Like More Success In Your Life? Have you ever wished you could have more happiness, have more success, have more influence, and handle your finances? Success is a skill that can be learnt. In this course, I want to show you the rules for success in your personal and professional life. You'll learn how to master your wealth, your finance, your happiness, your influence, your self-mastery and so much more so you can have the success you deserve! This is a course that everyone should enroll in to get a better life! This is what you'll learn in this course: What The Success Mindset Is & How They Can Have It The Secrets To Have More Wealth & Be Financially Free - Finance Tips The Keys To Lasting Happiness - Happiness Secrets The Formula To Influence Anyone Instantly - Influence Model How To Be A Great Leader The Keys To Self-Mastery The Habits For Success How To Brand Yourself For Success This course is for people who would like to experience more success in their personal and professional life. Go ahead enroll in this course now. There is a 30 day money back guarantee so you can try this course risk-free! What you'll learn What The Success Mindset Is & How They Can Have It The Secrets To Have More Wealth & Be Financially Free - Finance Tips The Keys To Lasting Happiness - Happiness Secrets The Formula To Influence Anyone Instantly - Influence Model How To Be A Great Leader The Keys To Self-Mastery The Habits For Success How To Brand Yourself For Success Requirements  A willingness to apply the world's best success techniques Who is the target audience ? People who would like to take their life to the next level People who would like to have more wealth, have more personal success, a better mindset, be happier, etc People who would like to have success in their personal and professional life People who want to learn the principles of success Success: The 7 Skills To Success, Confidence & Achievement Welcome + What You Will Learn FREE 00:04:00 Discover The Mindset For Success & How You Can Implement It For Your Success 00:28:00 The Secrets To Have More Wealth & Be Financially Free 00:22:00 Discover The Keys To Lasting & Real Happiness 00:14:00 How To Influence Anyone Anywhere: The Most Powerful Influence Model Explained! 00:19:00 Become An Outstanding Leader: Real Leadership Secrets Revealed! 00:17:00 Self-Mastery: Learn How To Master Yourself To Welcome Success To Your Life 00:12:00 Powerful Habits For Success: Leant The Habits That WIll Fast Track Your Success 00:13:00 Branding Yourself: Be & Appear As Your Stronger Self 00:10:00

Success- The 7 Skills To Success, Confidence & Achievement
Delivered Online On Demand2 hours 19 minutes
£25

Dealing With Difficult People In Life & Work - Powerful!

By iStudy UK

The course, Dealing with Difficult People in Life & Work - Powerful!, will help you to take strategic steps towards difficult people. It might not be possible to step away from difficult people, especially if it is your job to cope with them. There are ways to manage your relationships in a positive manner.  The course on dealing with difficult people is designed by Prof. Paul Cline (PhD) and Sador Kiss. The instructors are experts in the field of psychology and years of experience in mentoring people. Throughout the course, you'll learn how to control your emotions in relation to your power and strength under particular circumstances. You'll discover techniques of setting up boundaries and enhancing day-to-day collaborations. What you'll learn You Will Have Specific Skills to Handle Each Major Type Of Difficult Person Effectively Be More Effective In Dealing With Office Politics Be Better Able To Set Boundaries Understand Difficult People Better - Understand Why They Do What they Do You Will Have Unique Strategies For Dealing With Difficult People Not Found Elsewhere Why You Should Choose 'Dealing with Difficult People in Life & Work' Access from all types of devices with internet access and optimum screen size 2 hours of video lessons 1 full-length article 1 downloadable resource A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Gaining the skills to deal with the majority of difficult people successfully Setting up boundaries Learning about some uniques strategies for dealing with difficult people Dealing with office politics Understanding the actions and perspectives of difficult people Who is this course for? The course is applicable to anyone who deals with difficult people in their job or professional life. It especially relates to managers, HR professionals, supervisors, mental health workers and teachers. Requirements PC Beginner Level and Internet Access Career Path If you are good with people, you make quick progress in your job. In your family, people approach you for suggestions and you can help others with their relationships. More importantly, you can maintain a healthy balance in your personal life and workplace if you can deal well with difficult people. Dealing With Difficult People In Life & Work - Powerful! Fundamentals of Dealing With Difficult People AND Ourselves FREE 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00

Dealing With Difficult People In Life & Work - Powerful!
Delivered Online On Demand1 hour 24 minutes
£25

Life Mastery - Be Happy, Healthy and Successful

By iStudy UK

 What Will I Learn? Become happy, healthy and successful across your work and home life Remove all traces of guilt, stress, jealousy, and anger from your life Achieve goals you never thought were possible... and more! Create a healthy body and mind to be happy and balanced every day Use time management, negotiation and assertiveness techniques in business and personal situations Create the life you dreamed of Start saying 'No' to anything that doesn't make you happy Get promoted in work, and organized in life Stop feeling overwhelmed or stressed, and start progressing towards your goals Requirements No previous experience or equipment is needed A willingness to learn is essential!  Description Life Mastery - Be Happy, Health and Successful Do you love your life? Life Mastery is a practical programme designed to help you rocket towards your personal and career goals to achieve total happiness. If you feel like things aren't turning out as you'd dreamed, you want to progress faster, or you're overwhelmed with stress and worry, then this course will CHANGE YOUR LIFE. Most courses cover either happiness in a vague way, or success from a pure money focused angle, but this programme combines BOTH into one simple route to achieve all your goals as a fully rounded person. It covers everything you need to do: from saying 'No', managing your time, getting promotions, choosing a career, keeping fit, self-talk, overcoming fear or guilt, and so so much more. It looks at lots of real-life examples and gives practical tools you can use right away to get better results. Happiness and Success are often seen an elusive or complex, but with this practical course, you'll soon master a step by step formula for creating a life you love. Whether you're at the start of your career, wanting a change, feeling frazzled, or just not getting to your goals quickly enough, this course will build essential skills for your career and personal goals. Chris Croft is an international speaker, and widely published author, who's been teaching Happiness, Time Management and Assertiveness to companies for over 20 years. This is the first time he's combined all his business and personal experience into a comprehensive happiness and success course. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life changing skills for home and work. The course overview includes: Ridding yourself of stress, guilt, jealousy and anger forever Getting promoted and networking like a pro Choosing a career you love, for all the right reasons Meditation, and what the practical benefits are Changing yourself talk to create the person you want to be Being assertive, not aggressive Saying 'No' and choosing happiness Getting organised with Time Management Setting effective and exciting goals, and then achieving them consistently And lots more! Start building the life of your dreams today and say goodbye to stress, disorganisation and unhappiness. This course WILL change your life.... if you let it! Who is the target audience? Those looking to become the best they can be People who are overwhelmed and exhausted by their responsibilities Anyone wanting to eradicate guilt, stress, jealousy, anger and fear Someone who is successful, but feels they could achieve even more Those who want to achieve their dreams People who like a practical and honest approach to solutions Assessment & Certification: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the test, you will be able to buy an internationally recognized Accredited Certificate of Achievement from iStudy. You can however also buy a Course Completion Certificate following the course completion without sitting for the test. Welcome What to Expect 00:04:00 Goals Introduction to goal 00:01:00 The List that will Change Your Life 00:04:00 Why I Hate SMART Goals 00:04:00 Refining Your Goals 00:04:00 Creating Security 00:04:00 Reducing the Unimportant Introduction to Reducing 00:01:00 NCP Policy 00:05:00 Are You Too Perfect? 00:02:00 What Drives You? 00:06:00 Delegate 00:03:00 Self Discipline Introduction to Self Discipline 00:01:00 Beating Procrastination 00:06:00 7 Ways to Eliminate Stress - Healthy Mind and Body 00:09:00 Johari Window 00:06:00 Getting Organised Introduction to Getting Organised 00:01:00 Lists 00:04:00 Diaries 00:05:00 Physical Environment 00:02:00 Pear of Promotion 00:04:00 Repeaters 00:05:00 Positive Attitude Introduction to Positive Attitude 00:01:00 Can Money Make You Happy? 00:05:00 What is Your Perfect Job? 00:02:00 Negative Emotions 00:04:00 The Magic Phrase 00:04:00 Self Talk 00:05:00 3 Steps to Positive Thinking 00:05:00 The Inner Game of Tennis 00:03:00 Assertiveness Introduction to Assertiveness 00:01:00 Basics of Assertiveness 00:05:00 How to be Assertive 00:07:00 An Alternative to Assertiveness 00:04:00 Influencing Others Introduction to Influencing Others 00:01:00 How to be Liked 00:05:00 Listening 00:05:00 Networking and Keeping in Touch 00:09:00 Types of People 00:10:00 Wrap Up Making It Stick 00:01:00

Life Mastery - Be Happy, Healthy and Successful
Delivered Online On Demand2 hours 38 minutes
£25

Diploma in Mentoring

5.0(1)

By Course Gate

Mentoring is crucial not only because of the knowledge and abilities one can receive from mentors, but also as it gives professional socialization and personal support to better achievement. In the case, quality mentoring enhances remarkably the possibilities for success. The Diploma in Mentoring course is intended to provide you with a higher opportunity to become a motivational mentor. By taking this course, you will grasp the concept of mentoring and how it effectively works for helping someone to obtain excellent academic scores or career advancement potential in any job sectors. You will also explore the skills you need to acquire to become an expert mentor. Who is the course for? Life Coaches and other professionals who want to become a mentor People who have an interest in becoming a mentor, life coaches or counselors Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Diploma in Mentoring Module 01: Introduction to Mentoring 00:20:00 Module 02: Stages and Forms of Mentoring 00:15:00 Module 03: Communication 00:35:00 Module 04: Matter of Skill 00:40:00 Module 05: Mentor-Mentee Relationship 00:15:00 Module 06: The Mentor as a Learner: Habits of Work 00:25:00 Module 07: Mentoring in Virtual Reality 00:15:00 Module 08: Mentoring and Ethics 00:20:00 Module 09: Review, Evaluation and Closure 00:25:00 Mock Exam Mock Exam- Diploma in Mentoring 00:20:00 Final Exam Final Exam- Diploma in Mentoring 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Diploma in Mentoring
Delivered Online On Demand4 hours 10 minutes
£11.99