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1935 Lesson Planning courses in Cardiff delivered Online

Level 3 Diploma in Adobe InDesign

4.5(3)

By Studyhub UK

Step into the realm of digital design with the Level 3 Diploma in Adobe InDesign, a meticulously structured course that transforms beginners into adept designers. Picture yourself bringing ideas to life with the sleek sophistication of Adobe InDesign, an indispensable tool in the creative industry. This programme offers a comprehensive exploration, from the fundamentals to intricate document creation techniques, ensuring a rich understanding of design principles and the software itself. With lessons such as 'Let's Start Creating!' and 'Master Text Frames', each module is an invitation to master InDesign's powerful features. Imagine crafting stunning multi-page documents, manipulating text to flow seamlessly across pages, and creating engaging tables and hyperlinks. The curriculum encourages you to not just learn, but apply your knowledge through practical assignments like creating a real estate listing and a mock setup document, culminating in a capstone final project. The final segments of the course concentrate on refining your work, emphasising the importance of preflighting and exporting settings for professional output. Your journey through the programme culminates in a 'Final Project', designed to be the synthesis of all you've learned, showcasing your newfound capabilities. By the end, you'll not only have a portfolio of work but also the confidence to apply your skills in a myriad of professional scenarios. Learning Outcomes of Level 3 Diploma in Adobe InDesign: Gain proficiency in the Adobe InDesign interface and customise it to enhance workflow efficiency. Acquire the ability to construct and manage complex documents, incorporating advanced text and image placement techniques. Develop expertise in styling text and objects, utilising master pages, and managing layers for sophisticated designs. Learn the process of preflighting documents to ensure they meet the rigorous standards of professional publishing. Master the art of finalising documents for distribution, including various exporting options and settings for print and digital mediums. Why buy this Level 3 Diploma in Adobe InDesign? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Level 3 Diploma in Adobe InDesign Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Level 3 Diploma in Adobe InDesign course for? Individuals aspiring to become graphic designers or digital artists. Self-taught designers aiming to formalise and expand their skill set. Marketing professionals seeking to create compelling visual content. Entrepreneurs needing to design their own marketing materials. Educators and trainers looking to produce engaging educational resources. Career path Graphic Designer: £18,000 - £35,000 Creative Director: £35,000 - £75,000 Digital Media Specialist: £20,000 - £40,000 Marketing Coordinator: £20,000 - £30,000 Publishing Coordinator: £18,000 - £30,000 Freelance Designer: Variable depending on client and project scope. Prerequisites This Level 3 Diploma in Adobe InDesign does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Level 3 Diploma in Adobe InDesign was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module: 01 1 Intro Indesign 00:02:00 2 - Course Downloadables 00:01:00 2 Conclusion InDesign 00:02:00 3 Let's Start Creating! 00:14:00 4 InDesign Workspace 00:08:00 5 The Workspace 00:06:00 6 Customize Your Workspace 00:08:00 7 Create a New Document 00:06:00 8 Navigating and Zooming 00:03:00 9 Setting up Your Document 00:10:00 10 Working with Pages 00:08:00 11 Working with Multiple Documents 00:03:00 12 Challenge: Create a Mock Setup Document 00:01:00 13 Assignment Solution 00:02:00 Module: 02 14 - Saving and Exporting 00:05:00 15 - Creating a Real Estate Listing 00:01:00 16- Placeing Image 00:12:00 17 - Placing Text 00:10:00 18 - Preflighting 00:05:00 19- Formatting and Flowing 00:09:00 20 Text Wrap 00:11:00 21 - Text on Paths 00:09:00 22 - Craislist Assignment 00:02:00 23 My Version 00:14:00 Module: 03 24 Intro Multi -Page Documents 00:03:00 25 - Master Pages 00:09:00 26 - Page Numbers 00:04:00 27 - Master Text Frames 00:04:00 28 - Threading Text 00:08:00 29 - Placeholder Frames 00:04:00 30 - Styles 00:11:00 31 - HyperLinks 00:06:00 32 - Layer Panel 00:13:00 33 - 4 Page Assignment 00:01:00 34 - My Version 5 Page 00:21:00 Module: 04 35 - Creating a Table 00:12:00 36 - Formatting table 00:16:00 37 - Assignment Report 00:01:00 38 - My Version 00:18:00 39 - Color Swatches 00:07:00 40 - Additional Tools 00:10:00 41- Shapes 00:05:00 42 - Keyboard Shortcuts 00:04:00 43 - Finishing Work 00:04:00 44 - Export Settings 00:07:00 45 - Final Project 00:01:00

Level 3 Diploma in Adobe InDesign
Delivered Online On Demand5 hours 21 minutes
£10.99

Barista Course

4.5(3)

By Studyhub UK

Embark on a journey into the world of coffee with our 'Barista Course,' a uniquely crafted experience designed to transform you into a coffee connoisseur. Imagine the aroma of freshly brewed coffee as you learn the art of espresso making, a skill revered by coffee lovers worldwide. This course isn't just about learning; it's an odyssey into the heart of coffee culture. From the intricacies of the Sage Barista Express to the nuances of Oatly Barista, you'll dive deep into the world of espresso mechanics and milk frothing. The definition of a barista transcends mere coffee making - it's about crafting experiences. Whether it's mastering the Sage Barista Pro or exploring the versatility of barista oat milk, our course is tailored for those who aspire to turn their passion into art. Learning Outcomes: Gain comprehensive knowledge of coffee, from bean selection to brewing perfection. Master the use of professional barista coffee machines, including the Sage Barista Touch. Understand espresso mechanics and techniques for consistent quality. Develop skills in milk frothing and latte art, using products like Oatly Barista. Acquire the ability to create a diverse coffee menu and manage coffee bar operations. Why buy this Barista Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Barista Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is Barista Course for? Coffee enthusiasts eager to deepen their understanding of espresso and coffee making. Individuals seeking a career in the vibrant world of coffee and hospitality. Entrepreneurs looking to open their own coffee shop or café. Home baristas wanting to upgrade their skills using machines like the Sage Barista. Career switchers aiming to enter the dynamic and growing field of coffee making. Prerequisites This Barista Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Barista Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Barista: £18,000 - £25,000 Per Annum Café Manager: £20,000 - £30,000 Per Annum Coffee Quality Controller: £25,000 - £35,000 Per Annum Specialty Coffee Trainer: £27,000 - £37,000 Per Annum Coffee Shop Owner: Variable income based on business success Coffee Roaster: £22,000 - £32,000 Per Annum Course Curriculum Section 01: Introduction to Coffee Coffee Tree and Brief History of Coffee 00:15:00 Coffee Varieties 00:20:00 Coffee Growing and Harvest 00:06:00 Coffee Processing Methods 00:08:00 Coffee Grading 00:09:00 First, Second and Third Wave of Coffee 00:11:00 Coffee Defects and Sorting 00:06:00 Section 02: Espresso Machine Introduction to Espresso Machine 00:21:00 Manual, Semi-Auto and Full Auto (Volumetric) Espresso Machines 00:05:00 Working Principles of Volumetric Machines 00:02:00 Espresso Machines Boiler Types 00:05:00 Section 03: Espresso Grinder Espresso Grinder 00:10:00 Grinder Burrs 00:03:00 How to Adjust the Grinder? 00:03:00 Section 04: Introduction to Espresso & Espresso Mechanics Dosing 00:02:00 Distribution 00:02:00 Tamping and Tampers 00:13:00 Inserting the Portafilter 00:03:00 Starting the Pump 00:01:00 Flushing the Group and Cleaning the Portafilter 00:02:00 What is Naked Portafilter? Why is it used? 00:02:00 The Importance of Water 00:04:00 Section 05: Let's Wrap Up Understanding Time Concept and Practices 00:15:00 Under and Over Extraction 00:10:00 Chanelling 00:11:00 Section 06: Milk Frothing Steam Boiler and Steam Wand 00:04:00 Milk Selection 00:06:00 Milk Frothing and Heat Targets 00:17:00 Milk Splitting 00:04:00 The Difference Between Cappuccino and Latte Foam 00:05:00 Section 07: Latte Art First Half 00:05:00 Second Half 00:07:00 Maneuvers 00:04:00 Heart - Positioning and Cutting 00:01:00 Pouring Workouts 00:07:00 Section 08: Menu Espresso Variations 00:02:00 Espresso with Water 00:03:00 Espresso with Milk 00:15:00 Espresso with Ice 00:03:00 Section 09: Behind The Bar Coffee Bar Layout 00:07:00 Work Flow 00:06:00 Clothing & Apparel 00:04:00 Hygiene 00:03:00 Real Life Scenarios and Simulation 00:07:00 Espresso Machine Cleaning and Maintenance 00:11:00 Assignment Assignment - Barista Course 00:00:00

Barista Course
Delivered Online On Demand5 hours 10 minutes
£10.99

Criminology, Domestic Violence and Criminal Intelligence Complete Bundle

4.5(3)

By Studyhub UK

Embark on a compelling educational voyage with our 'Criminology, Domestic Violence and Criminal Intelligence Complete Bundle' course. This multifaceted program is an amalgamation of psychology, criminology, and specialised insights into domestic violence and criminal intelligence. The journey commences with an exploration of various psychological perspectives, laying a foundational understanding that's pivotal for comprehending human behaviour and criminality. Progressing through the course, learners are immersed in social and cognitive psychology, shedding light on the mental processes that influence societal interactions and individual decision-making. The curriculum then ventures into the developmental aspects of psychology, delving into child development and the psychology of atypical behaviour. These initial modules provide a robust platform for the specialised study of criminology and the intricate dynamics of domestic violence, culminating in a comprehensive grasp of criminal intelligence. Learning Outcomes Attain a thorough understanding of different psychological perspectives and their impact on criminal behaviour. Analyse social interactions and cognitive processes using psychological theories. Explore the developmental factors in psychology, particularly relating to child development and atypical behaviour. Gain a deep understanding of the principles and practices in criminology. Develop specialised knowledge in the areas of domestic violence and criminal intelligence. Why choose this Criminology, Domestic Violence and Criminal Intelligence Complete Bundle? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Criminology, Domestic Violence and Criminal Intelligence Complete Bundle for? Aspiring criminologists and psychologists seeking a comprehensive understanding of criminal behaviour. Law enforcement and intelligence professionals looking to enhance their knowledge in criminal psychology and intelligence. Social workers and counsellors aiming to specialise in domestic violence intervention. Students in psychology, criminology, or related fields pursuing a multidisciplinary approach. Policy makers and legal professionals interested in the psychological aspects of law and crime. Career path Criminologist: £25,000 - £50,000 Forensic Psychologist: £30,000 - £60,000 Intelligence Analyst: £27,000 - £55,000 Domestic Violence Counsellor: £22,000 - £40,000 Social Policy Advisor: £30,000 - £60,000 Law Enforcement Officer: £20,000 - £45,000 Prerequisites This Criminology, Domestic Violence and Criminal Intelligence Complete Bundle does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Perspectives in Psychology Promo Video 00:01:00 What is Psychology 00:10:00 The Biological Approach 00:10:00 Behaviourist and Cognitive Approaches 00:10:00 Person-Centred Approaches 00:08:00 Research Methods in Psychology 00:12:00 Debates in Psychology 00:13:00 Social Psychology Social Influence: Compliance, Obedience and Conformity 00:10:00 Social Cognition 00:09:00 Applied Social Psychology 00:10:00 Cognitive Psychology and Its Applications Perception 00:10:00 Attention 00:07:00 Remembering (Memory) 00:10:00 Forgetting (Memory) 00:07:00 Language 00:10:00 Thinking (Cognition) 00:07:00 Attitudes 00:10:00 Problem-Solving and Artificial Intelligence 00:09:00 Child Development Issues in Child Development 00:05:00 Cognitive Development 00:07:00 The Development of Language and Communication 00:06:00 Social Perception (Interpersonal Perception) 00:06:00 Moral Development 00:09:00 The Psychology of Atypical (Abnormal) Behaviour The definition and Diagnosis of Atypical (Abnormal) Behaviour 00:07:00 Treatments of atypical (abnormal) behaviour 00:07:00 Emotional disorders 00:05:00 Research Methods Research Methods 00:06:00 Research Issues 00:06:00 Data Analysis 00:07:00 Thank You and Good Bye! 00:02:00 Resource Materials Resource Materials : Psychology 00:00:00 Criminology Introduction to Criminology and Profiling 00:23:00 Classification of Crime 00:18:00 Violent Crimes 00:29:00 The Crime Scene 00:30:00 Dealing with Crime 00:41:00 Understanding Criminal Psychology 00:31:00 Forensic Science 00:35:00 Phases of Profiling 00:33:00 Criminal Profiling: Science, Logic and Metacognition 00:28:00 Module 10: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice 00:22:00 Module 11: Victimology 00:25:00 Module 12: The Criminal Justice System in England and Wales 00:19:00 Domestic Violence and Criminal Intelligence Module 01: Introduction to Domestic Violence & Abuse 00:28:00 Module 02: The Components of Domestic Violence 00:25:00 Module 03: The Impact of Domestic Violence on Victims 00:32:00 Module 04: The Impact of Domestic Violence and Abuse on Children 00:50:00 Module 05: Assessing the Risks of Domestic Violence and Abuses on Children 00:15:00 Module 06: Supporting the Victim and Reporting Incidents 00:31:00 Module 07: Record Keeping 00:19:00 Module 08: Domestic Violence and Abuse Legislation in the UK 00:15:00

Criminology, Domestic Violence and Criminal Intelligence Complete Bundle
Delivered Online On Demand13 hours 5 minutes
£10.99

Sports Coaching for PE Teachers

By The Teachers Training

Elevate your coaching skills with our Sports Coaching for PE Teachers course. Gain expertise in teaching various sports, developing training programs, and fostering athletic excellence. Empower yourself to inspire students and enhance physical education curriculums. Enrol now to take your PE teaching to the next level.

Sports Coaching for PE Teachers
Delivered Online On Demand8 hours
£15

Level 5 Health and Social Care

4.7(47)

By Academy for Health and Fitness

Our Aim is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Level 5 Health and social care course might help you get there! Expand your expertise with high-quality training and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Diploma in Health & Social Care at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD to make your skill development and career progression substantial & easier than ever! The Level 5 Health and social care course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! With this comprehensive Level 5 Health and social care course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPD after completing this course. Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content & activities Assessments that measure higher-level thinking & skills Complete the Diploma in program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 01: Introduction What is Health & Social Care? Healthcare Overview Who provides Healthcare? Who provides social care? Healthcare vs Social Care Why is Health & Social Care a valuable career? Summary Module 02: Communication and its Relevance The necessity of Communication in Health & Social Care Communication in the context of Caregiving Strategies for overcoming communication barrier Summary Module 03: Rights and Responsibilities as a Health and Social Care Worker Role of Health & Social Care Workers Additional Duties of Workers Can carers be charged for support? Ways to Improve Quality of Service Information Sources Summary Module 04: Role as A Caregiver and Healthcare Professional Values promoted by workers Freedom of choice Rights of service users Independence Summary Module 05: Working in Health & Social Care; Promoting Equality, Diversity and Rights Understand concepts of equality, diversity and rights The benefits of diversity Summary Module 06: Important Principles and Policies The legal responsibility Other duties and principles Needs Summary Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Doctor-Patient Confidentiality or Implementation of P.L.R.C An Overview of the Health & Social Care Act 2012 Worker's Roles and Responsibilities Changes made through Health & Social Care Act 2012 Summary Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Mental Capacity & Mental Health Legislations Overview of the Act Principles of the Act The duties and responsibilities of interveners and guardians Adults with Incapacity (Scotland) Act 2000 Module 09: Safeguarding Vulnerable Individuals Safeguarding Who are vulnerable individuals? Dealing with safeguarding issues What Is Abuse? Types and Signs of Abuse Summary Module 10: Health and Safety Responsibilities Understanding Potential Hazards Route of Entry Adverse Effects Injury or Harm Illness Poor Standards of Care Summary Module 11: Risk Management What is risk? Principles of Working with Risk Summary Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the course exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Are you the right candidate for this course? Anyone interested in learning more is advised to take this course. This course will help you understand the topic thoroughly and enable you to understand the basic concepts. Enrollment in this care course is open to everybody. You can access the course materials from anywhere in the world; there are no restrictions. You should enrol in this course if you: Wish to gain a better understanding of the topic. Already working in this field and want to learn more. Is a student pursuing a relevant field of study? Looking for a job in the industry. Requirements The Level 5 Health and social care program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allow you to study at your speed and grow a quality skillset. Career path Enrolling on this course Care can lead you to the following career paths: Adult Social Worker Healthcare Assistant Mental Health Nursing Assessor Lecturer Care Coach Occupational Safety and Health Specialist Coordinator of Loss Control Manager Risk Manager Loss Control Manager Environmental Engineer Certificates Certificate Accredited by CPD Digital certificate - £10 Diploma in Health and Social Care at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPD Upon finishing the Health and social carecourse, you need to order to receive aCertificate Accredited by CPD that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Level 5 Health and Social Care
Delivered Online On Demand3 weeks
£12

Relationship Manager

4.7(47)

By Academy for Health and Fitness

Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field. A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Enrol now to learn all about it! Learning outcomes Instant access to verified and trusted information Participate in creative and interactive training exercises Rapid assessment and instruction for all subjects The freedom to study anywhere, at your own pace Professional support from dedicated instructors dedicated to online learning Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Relationship Manager course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it. Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information. ****Course Curriculum**** Here is the curriculum breakdown of course: Module 01: Introduction to Customer Relationship Management (CRM) What is Customer Relationship Management? Why Customer Relationship Management? Commercial usages of CRM The Benefits of the Customer Value Management Approach Summary Module 02: CRM Fundamentals Defining CRM Types of CRM Misunderstandings CRM Models Customer Lifecycle Summary Module 03: CRM Strategies CRM Perspectives Functional LevelCustomer-facing Front-end LevelCompany-wide Level Elements of a CRM Strategy CRM VisionCulture of Customer OrientationIntegration and Alignment of Organizational ProcessesData and Technology SupportCRM Implementation Developing a CRM Strategy Step 1: Gaining Enterprise-Wide CommitmentStep 2: Building a CRM Project TeamStep 3: Analyzing Business RequirementsStep 4: Defining the CRM Strategy Customer Strategy Summary Module 04: Data Analysis in CRM The Perspectives of Data Analysis Tools for Data Analysis Correlation AnalysisRegression AnalysisFactor AnalysisCluster AnalysisConjoint Analysis Data Analysis Methodology Customer SegmentationRecency-Frequency-Monetary ValueLifetime Value AnalysisPredictive ModellingMarket Basket Analysis (MBA)Click Stream AnalysisPersonalisation Summary Module 05: CRM Databases Types of Databases Customer DatabaseProspect DatabaseCluster DatabaseEnhancement Database The Benefits of Marketing Databases Application of Marketing Databases Applications that Affect Customer RelationshipApplications that Affect Other Business Operations Summary Module 06: Deepening Customer Relationship Importance of Customer Acquisition and Retention Customer Acquisition The Cost of Customer Acquisition Customer Retention Reorganisation for Retaining Customers Customer Retention Marketing Strategies Summary Module 07: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Summary Assessment Module 08: Negotiation Techniques Basic Types of Negotiations Phases of Negotiation PreparationDevelopmentClosure Negotiation Techniques Strategies for Identifying Mutual Gain Effective Negotiation Practise Negotiation on Behalf of Others Summary Assessment Module 09: Conflict Management Definition of Conflict Benefits of Confrontation Prevention of Conflicts Anger Management Conflict Resolution Techniques ResearchPresentationTake Action Summary Assessment Module 10: Time Management Activities Planning and Prioritising Overcoming Procrastination Crisis Handling Organising Workspace to Make Better Use of Time Planning of Meetings Summary Assessment Module 11: Handling Customer Complaints Importance of Handling Customer Complaints Principles of Good Complaint Handling Getting it RightBeing Customer FocusedBeing Open and AccountableActing Fairly and ProportionatelyPutting things rightSeeking Continuous Improvement The Role of CRM in Handling Customer Complaints Summary Module 12: Future of CRM Trends Driving Change in Customer Interaction The Changing Face of CRM What is Digital CRM Digital CRM in Practice Where to Start Cyber Security Concerns Summary Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs. Requirements No formal qualification is required. Career path Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Relationship Manager Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Relationship Manager Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Relationship Manager
Delivered Online On Demand3 weeks
£12

Pet First Aid Masterclass

4.7(47)

By Academy for Health and Fitness

With the finest and award-winning course, you can take your professional skills to a whole new phase! Don't waste time on ineffective learning; instead, study the Pet First Aid and benefit from an expertly designed, cost-effective training experience. Through the training course, learn from industry experts and easily equip yourself with the practical knowledge and skills you need to succeed in your chosen career. This online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 4 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our Pet First Aid course. This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. You will fulfill your dreams and prepare for your ideal career by taking this intensive course. This course offers students an in-depth learning experience that they can work through at their own pace to advance their careers. This same course will teach you everything you need to know to advance in your chosen field. You'll get a free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling in this course will help you find your dream career sooner than you ever imagined. With this course, you will stand out from the crowd and prepare for the career you want. Learning Outcomes: Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) ****Course Curriculum**** Here is the curriculum breakdown of the course: Module 01: Basics of First Aid In this module, we will cover the following topics: What Is First Aid? Pet First Aid Difference between Pet First Aid and Human First Aid First Aid Kit General Directions for First Aid Summary Module 02: Handling Fracture and Injuries In this module, we will cover the following topics: What Is Fracture? How to Handle the Injured Pet Chemical Injuries Abscess and Bandaging Summary Module 03: Stings, Bites and Burns In this module, we will cover the following topics: Insect Bites Bite Wounds Burns Electrocution Snakebite Summary Module 04: Impalement Injuries, Drowning and Choking In this module, we will cover the following topics: Impalement Injuries Eye Injuries Primary CauseFirst Aid Care Bleeding Stopping External BleedingInternal Bleeding Drowning Choking Bloat Summary Module 05: Fainting, Fever and Dehydration In this module, we will cover the following topics: Fainting Fever Dehydration Hyperthermia Summary Module 06: First Aid for Breathing Problems In this module, we will cover the following topics: Breathing Problems Dyspnea Chronic Bronchitis Bacterial Pneumonia Pulmonary Fibrosis Summary Module 7: Diarrhoea and Vomiting In this module, we will cover the following topics: Diarrhoea Vomiting Care for Diarrhoea and Vomiting Summary Module 8: Treatment for Difficult Labour and Poisoning In this module, we will cover the following topics: Difficult Labour Poisoning Common Poisons for Pets Human MedicationsChocolatesOnionsGrapes and RaisinsMacadamia NutsAlcoholCaffeineCorn and Sweet CornXylitolAvocados Prevention Summary Module 9: Straining, Sunburn and Wounds In this module, we will cover the following topics: Understanding Straining What Is Constipation? Causes of Constipation Symptoms of Constipation Treating Constipation Treating Straining Sunburn Wounds Summary Module 10: Shock and Regular Check-Ups In this module, we will cover the following topics: What Is Shock? Shock and the Cardiovascular System Causes of Shock Symptoms of Shock Treating Shock Regular Care for Pets Summary Module 11: Cardiopulmonary Resuscitation (CPR) In this module, we will cover the following topics: What Is Cardiopulmonary Resuscitation (CPR)? Rescue Breathing Chest Compressions Secondary Survey Summary Module 12: Tips for Handling Pets In this module, we will cover the following topics: Dog Park Etiquette Leaving Pet While Travelling Travelling with Pet Tick Removal General Pet Care Tips Summary Assessment Process Once you have completed all the modules in the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All is welcome to take this course. There are no prerequisites for enrollment, and you can access the course materials from any location in the world. Requirements This course does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed while earning an industry-recognized certification. Career path This course will allow you to kickstart or take your career in the related sector to the next stage. Our whole course will assist you in achieving a position of respect and dignity, as well as allowing you to gain an advantage over your competitors. This certificate will strengthen your CV and assist you in finding work in the related industry. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Pet First Aid Masterclass
Delivered Online On Demand4 hours
£12

Decision Making in High Stress Situations

4.7(47)

By Academy for Health and Fitness

You've undoubtedly made decisions when you were stressed and regretted them later. We've all been there. When in high-stress situations and under pressure, we tend to make dumb mistakes. But if you are in a management position at a company or are the owner of a business, then you are always under pressure, and you can't afford dumb decisions. In this Decision Making in High Stress Situations course, you get to learn how to make the right decisions even under intense stress and pressure. You also learn how stress affects decision-making, the constant pressure traps you fall for, and how to avoid them. With the help of this Decision Making in High Stress Situations course, you will be able to make the right decisions under stressful situations, regardless of whether it's a personal situation, organisational, or to mitigate conflicts. The Decision Making in High Stress Situations course is informative and packed with step-by-step lessons on: What is Decision Making? Stress and Its Impact Time Stress and Decision Making Personal Level Decision making Under Stress Organisational Level Decision making Under Stress Decision-Making for Conflict Management Each lesson is structured, and the course is overall made in a way that answers all your Decision Making in High-Stress Situations related questions. You will get everything you need all in one place. Learn how to stay as cool as a cucumber under stress - enrol in the course now. The Decision Making in High Stress Situations course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all Decision Making in High Stress Situations course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why should you choose the Decision Making in High Stress Situations course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Decision Making in High Stress Situations program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the Curriculum breakdown of Decision Making in High Stress Situations Course: Module 1: What is Decision Making? This module covers the following topics: Decision Making Classifying Decision Making The Decision Making Process Key Ingredients for Effective Decisions Team Decision Making Corporate Culture and Decision-Making Module 2: Stress and Its Impact This module covers the following topics: What is Stress? Stress at Work Effects of Stress in Decision Making Various Pressure Traps Psychobiology of Stress and Health Difference between Pressure and Stress Module 3: Time Stress and Decision Making This module covers the following topics: Decision Making Under Time Stress Time Perception Models Manipulations of Time Pressure Time and Task Adaptation Adapting to Time Constraints Time Pressure in Negotiation Time Pressure in Mediation Module 4: Personal Level Decision Making Under Stress This module covers the following topics: Improving Decision Making Skills Learn How to Avoid Stress at Work Basic Models to Explain Decision Making Behaviour Under Stress Strategies that address the Cause of Stress Tips on Excellent Decision-Making Rules for Success When Stress Is High Module 5: Organisational Level Decision Making Under Stress This module covers the following topics: Overview of Decision Making Process Mechanism of Organisational Influence Individuals Role in Organisational Decision Making System Information Flow The Structure of Decision Making System Individual Approaches to Stress Management Managerial Approaches to Stress Management Organizational Approaches to Stress Management Module 6: Decision Making for Conflict Management This module covers the following topics: What is Conflict? Stages of Conflict Workplace Conflict Resolution Decision Making under Conflict and Cognitive Control Conflict Management and Decision Making Assessment Process Once you have completed all the modules in the Decision Making in High Stress Situations course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Decision Making in High Stress Situations course. Show off Your New Skills with a Certificate of Completion The learners have to complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 1: What is Decision Making? 21:13 1: Module 1: What is Decision Making? Preview 21:13 Module 2: Stress and Its Impact 15:15 2: Module 2: Stress and Its Impact 15:15 Module 3: Time Stress and Decision Making 15:17 3: Module 3: Time Stress and Decision Making 15:17 Module 4: Personal Level Decision making Under Stress 19:15 4: Module 4: Personal Level Decision making Under Stress 19:15 Module 5: Organisational Level Decision making Under Stress 11:24 5: Module 5: Organisational Level Decision making Under Stress 11:24 Module 6: Decision Making for Conflict Management 16:36 6: Module 6: Decision Making for Conflict Management 16:36 Assessment (Optional) 14:00 7: Assessment 14:00 Order Your Certificate 02:00 8: Order Your CPD Certificate 01:00 9: Order Your QLS Endorsed Certificate 01:00 Who is this course for? This Decision Making in High Stress Situations course is for people who want to quickly and easily learn about Decision Making in High-Stress Situations. Requirements There are no previous knowledge requirements for the Decision Making in High Stress Situations program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path The course is designed to help you get the job you've always wanted, get promoted at work, go freelance, or launch your own business. You may improve your career and keep your skills up to date by taking this course with a salary range of £35,000 to £65,000 per annum in the UK. Office Manager Operations Manager Senior Manager Personal assistant Project Manager Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed

Decision Making in High Stress Situations
Delivered Online On Demand1 hour 54 minutes
£12

Diet & Fitness Training

4.7(47)

By Academy for Health and Fitness

Are you looking to improve your current abilities or make a career move? Our unique Diet & Fitness Training Course might help you get there! Expand your expertise with high-quality training - study the Training and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Training online training course. This Training course is approved by CPD. You can study at your own pace and get accredited in just 4 hours. This Training course is designed for both part-time and full-time students. Tons of learners around the UK have taken this course to boost their knowledge and skill to work in the related field. This Training course is developed by industry experts and is packed with several information-rich modules to give you a proper understanding of this topic and accelerate your career. Expert tutor support and 24/7 customer support are what you're going to get with this premium quality Training course. You will get help and answers to all your queries throughout the comprehensive syllabus of this Training. You or your employer can check the validity of your certificate with ease on our dedicated website. Key Topics to Be Covered In This Training The role and responsibilities of a health and wellness coach An introduction to calories and energy in food Popular diets for health and longevity An introduction to the different food groups How to set SMART diet goals Learning Outcomes Of This Training Gain the skills and practical knowledge to become an expert health and wellness coach Learn how to put together a balanced diet plan based on your client's needs and goals Understand the science of successful weight loss and how to adjust a diet for weight loss Create the perfect strength training and cardio workout routines for you and your clients Know how to assess your clients' physical capacity, health and fitness levels Demonstrate knowledge of the different types of diets and their benefits Start your learning journey straight away with this Training and take a step toward a brighter future! Skills You Will Gain From This Training Coaching Meal-planning Goal-setting Leadership Why Prefer this Training? Opportunity to earn a certificate accredited by CPDQS after completing this Training Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Diet & Fitness Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of the Training course: Health And Wellness Diploma Course Promo Introduction Introduction The Roles & Responsibilities Of A Health & Wellness Coach What does it mean to be healthy? Diet Fundamentals Diet Intro How Your Diet Affects Your Health How To Eat For Longevity Calories Explained Bodyweight & Health Calories & Bodyweight In A Healthy Diet Twinkie Diet Weight Loss & Health Determining Your Daily Calorie Intake Healthy Weight Ranges Quality Protein Choices Quality Carbohydrate Choices Quality Fat Choices How Much Of Each (Protein, Carbs, Fat)? What About The Remaining Calories Food Groups Explained Vegetables Explained Grains Explained Beans & Legumes Explained Fruits Explained Berries Explained Nuts & Seeds Explained Meat Explained Fish & Seafood Explained Different Diets Explained Different Diets Overview Gluten Free Explained Paleo Diet Explained Low Carb Explained Intermittent Fasting Explained Vegan Diet Explained Ketogenic Diet Explained Diet Coaching Client Assessment Introduction Client Interview How To Set SMART Diet Goals How To Create A Diet Plan For Clients Calculating BMI Weight Loss & Muscle Growth Coaching The Science Of Successful Weight Loss Determining Calorie Needs Adjusting A Diet For Weight Loss Breaking Through Fat Loss Plateaus Adjusting A Diet For Muscle Growth The Ideal Pre-Workout Meal The Ideal Post-Workout Meal Exercise Coaching: Cardio Cardio Intro The Different Types Of Cardio How To Design A Cardio Workout How To Monitor Your Heart Rate During A Workout Cardio vs Weigh Training - Which Is Better For Weight Loss Exercise Coaching: Resistance Training Weight Training Fundamentals The Science Behind Muscle Growth Weight Training vs Bodyweight Training How To Create A Beginner Workout Plan Progressive Overload Exercise Coaching: Flexibility Flexibility Introduction Most Common Stretching Mistakes Static vs. Dynamic Stretching Your Daily Stretching Routine Wellness & Mental Coaching Wellness Coaching Intro What Are Habits Why Habits Matter How To Build Effective Habits Habit Stacking For Better Results Choosing The Right Triggers Writing Down Your Sequence How The Sedentary Lifestyle Hurts The Brain Understanding & Reducing Stress The Right Mental Stimulation Sleeping For A Longer Life 6 Tips To Falls Asleep Faster The Best Type Of Exercise For The Brain Preventing Age Related Memory Loss Making Memory Age Proof Bonus: Coaching Tools Coaching Tools Intro The Grow Coaching Model Creating Your Ideal Coaching Persona How To Learn Active Listening Asking The Right Questions As A Coach How To Be More Empathetic Assessment Process Once you have completed all the modules in the Training, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Diet & Fitness Training. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Training Right for You? Anyone interested in learning more about this subject should take this Training. This Training will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this Diet & Fitness Training. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Diet & Fitness Training program does not require any prior knowledge; everyone may participate! This Training is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This Training allows you to study at your speed and grow a quality skillset. Career path On successful completion of the Training, you will gain all the fundamental skills required to work in health and fitness, with the opportunity to work in a broad range of professions, including: Fitness coaching Wellness coaching Physical training Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Diet & Fitness Training
Delivered Online On Demand4 hours
£12

Secretary & PA Diploma

4.7(47)

By Academy for Health and Fitness

A PA or secretary is an important component of building a productive and well-synchronised office. Therefore, companies highly value skilled secretaries and PAs. Grab the chance to develop your skills and abilities in this area with the Secretary & PA Diploma course. This ultimate course is designed to equip you with the right skills and a smooth learning experience. In this Secretary & PA Diploma online training, you will receive a clear understanding of the roles and responsibilities of a PA. In this course, you will get introduced to the skills you need to become a proficient PA. From the informative modules, you will be able to develop your expertise in delivering excellent admin support. In addition, the course will include detailed lessons on meeting management, organisation skills, time management techniques and much more. Here, you will also get the opportunity to enhance your expertise in MS Excel and PowerPoint. This course will allow you to develop your skills and elevate your resume. When you complete the course, you will receive a certificate of achievement. This certificate will boost your employability, so join now! After the course, you will learn Develop the adequate skills required to become a personal assistant Learn how to provide quality admin support in the office Explore the vital areas of administrative management tasks Improve your business writing, meeting management, and time management skills Build your expertise in MS Excel and PowerPoint Why Choose Secretary & PA Diploma? Opportunity to earn a certificate accredited by CPD after completing this Secretarial & PA Diploma Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Secretarial & PA Diploma program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this Secretary & PA Diploma and take a step toward a brighter future! *** Course Curriculum *** Here are the topics you will cover on the Secretary & PA Diploma: Module 1: Personal Assistant Working with Your Manager Administrative Soft Skills Effective Time Management Meeting Management Tools of the Trade and more! Module 2: Admin Support Getting Organised Managing Time Getting It All Done On Time Special Tasks Verbal Communication Skills and more! Module 3: Administrative Management Why Your Office Needs Administrative Procedures Gathering the Right Tools Identifying Procedures to Include Top Five Procedures to Record What to Include in Your Binder Organising Your Binder What Not to Include in the Procedure Guide Share Office Procedure Guide Successfully Executing the Guide Module 4: Organisational Skills Remove the Clutter Prioritise Scheduling Your Time To-Do Lists Paper and Paperless Storage Organisation in Your Work Area Tools to Fight Procrastination and more! Module 5: Telephone Etiquette Aspects of Phone Etiquette Using Proper Phone Language Eliminate Phone Distractions Inbound Calls Outbound Calls Handling Rude or Angry Callers Handling Interoffice Calls Methods of Training Employees Correcting Poor Telephone Etiquette Module 6: Business Writing Working with Words Constructing Sentences Creating Paragraphs Writing Meeting Agendas Writing E-mails Writing Business Letters Proofreading and Finishing and more! Module 7: Time Management Setting SMART Goals Prioritizing Your Time Planning Wisely Tackling Procrastination Crisis Management Organising Your Workspace Delegating Made Easy Setting a Ritual Meeting Management Alternatives to Meetings Module 8: Body Language and Effective Communication Communicating with Body Language Reading Body Language Body Language Mistakes Gender Differences Nonverbal Communication Facial Expressions Body Language in Business Lying and Body Language Improve Your Body Language Matching Your Words to Your Movement Module 9: Meeting Management Planning and Preparing Setting up the Meeting Space Electronic Options Meeting Roles and Responsibilities Chairing a Meeting Dealing with Disruptions Taking Minutes Making the Most of Your Meeting Module 10: Excel Basics Navigate the Excel User Interface Use Excel Commands Create and Save a Basic Workbook Enter Cell Data Use Excel Help Create Worksheet Formulas Insert Functions Reuse Formulas and Functions Insert, Delete, and Adjust Cells, Columns, and Rows Search for and Replace Data Use Proofing and Research Tools Apply Text Formats Apply Number Format Align Cell Contents Apply Styles and Themes Apply Basic Conditional Formatting Create and Use Templates Preview and Print a Workbook Set Up the Page Layout Configure Headers and Footers Manage Worksheets Manage Workbook and Worksheet Views Manage Workbook Properties Module 11: PowerPoint Basic Customize the User Interface Set PowerPoint 2016 Options Modify Slide Masters and Slide Layouts Add Headers and Footers Modify the Notes Master and the Handout Master Create SmartArt Modify SmartArt Write Math Equations Add Audio to a Presentation Add Video to a Presentation Customize Animations and Transitions Review a Presentation Store and Share Presentations on the Web Annotate a Presentation Set Up a Slide Show Create a Custom Slide Show Add Hyperlinks and Action Buttons Record a Presentation Secure a Presentation Broadcast a Slide Show Create a Video or a CD Assessment Process Once you have completed all the Secretarial & PA Diploma Course modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Secretarial & PA Diploma. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for Anyone interested in pursuing a career in the relevant sector Existing professionals who wish to elevate their skills Individuals who wish to learn about PA or secretary careers Requirements Enrol on the Secretary & PA Diploma with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Secretary & PA Diploma without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the Secretary & PA Diploma online from your computer, tablet, or smartphone, and learn in a way that suits you. Career path From the Secretary & PA Diploma course, you will learn the key skills required for the role of a PA. After completing the course, you can aim for career options such as PA (Salary range £26k-£44k per year) Office Administrator (Salary range £21k-£27k per year) Admin Assistant (Salary range £20k-£27k per year) Receptionist (Salary range £21k-£28k per year) Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Secretary & PA Diploma
Delivered Online On Demand20 hours
£12