This is a very popular, comprehensive, practical and experiential programme, covering: Assessing risks: Defines and demystifies risk and risk assessment. Risk assessments and a simple scoring system are introduced, and participants carry out assessments. Controlling risks: Cutting risks down, concentrating on the best techniques to control key risks and how to choose the right methods. Understanding your responsibilities: The legal framework; health & safety management systems. Identifying hazards: The main issues any organisation has to deal with: entrances and exits, work traffic, fire, chemicals, electricity, physical and verbal abuse, bullying, stress, noise, housekeeping and the working environment, slips, trips and falls, working at height, computers and manual handling. Investigating accidents and incidents: Why accidents should be investigated, why things go wrong and how to carry out an investigation when they do. Measuring performance: How checking performance can help to improve health & safety. How to develop basic performance indicators. Auditing and proactive and reactive measuring. Protecting the environment: Introduction to waste and pollution. How organisations and individual managers can get involved in cutting down their environmental impacts. The programme enables participants to: Assess and control risks and hazards Understand their own responsibilities for safety and health Investigate incidents Measure their own performance Reflect on good practice and plan how to ensure the safety of the staff for whom they are responsible
Our course empowers you to handle workplace issues effectively and fairly. Learn best practices, procedures, and communication skills to maintain a harmonious and compliant workplace. Course overview Duration: 1 day (6.5 hours) This course will enable participants to manage disciplinary and grievance issues effectively. The emphasis is on the use of a structured approach where positive action and problem-solving is highlighted as a priority. The course will build knowledge, skill and confidence in handling these areas objectively, fairly and appropriately in line with policies/procedures, best practice and legal requirements. Objectives By the end of the course you will be able to: Describe the purpose of disciplinary and grievance procedures and how these relate to relevant laws and other procedures Know your role as managers in fairly and consistently applying the procedures at the informal and formal stages Explain the grounds for disciplinary or grievance action and the need to collect, assess and present evidence Describe the structure and roles of disciplinary meetings Explain of the basis for reaching fair and reasonable decisions and possible remedies and penalties Describe the grounds and procedure for appeals Content Disciplinary Procedures Employment Contract – what an employee and employer expect and how to manage when broken. Natural Justice – ensuring ‘fair play’. Misconduct v Capability - what is the difference and which process should be used to manage both. Informal v Formal Action – understanding the processes for both informal and formal disciplinary actions. Suspensions – when, why and how to suspend an employee. Investigations – how to undertake a robust investigation and what to include in the report. Disciplinary Meeting – how to conduct the meeting, the different roles involved. Appeals – understanding how people can appeal and the process to appeal. Grievance Procedures What the law requires – what are the legal requirements for handling a grievance. Informal v Formal Action – understanding the processes for both informal and formal grievance procedures. Conducting the hearing – how to undertake a robust hearing and who should be involved. Appeals - how can people appeal and what is the process.
This course provides the theory, practical knowledge and skills required for use of microscopes and fibre counting to WHO rules, air sampling and four-stage clearance procedures. The course is based around 'HSG248 Asbestos: The Analysts Guide for Sampling, Analysis and Clearance Procedures'.
This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: Understand debtors and communicate with them effectively Improve their telephone and writing skills Appreciate the key legal issues Track down 'gone-aways' Improve their collection rates 1 Giving credit and collecting debts The benefits when you get it right The cost of getting it wrong 2 Analysing yourself The importance of making the right 'first impression' Assessing your own personal communication style and how this affects your results How do you (or might you) look in the debtor's eyes? What would you like to change? 3 Analysing your debtors Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 Understanding debt recovery and the law Data protection issues County Court suing enforcement methods Human rights and debt recovery Retention of title matters 5 Telephone skills for debt recovery A 7-point plan which works every time Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all? 6 Writing skills for debt recovery Key phrases to avoid What to include A sample letter which gets results in over 90% of cases 7 Tracking down the 'gone aways' A unique debtor-tracing plan Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 Course review The traps to avoid Key personal learning points
EnergyEdge's classroom training provides in-depth knowledge on project economics, risk assessment, and decision analysis for the oil and gas industry. Take your skills to the next level.
One-2 one training in Aesthetics -Anti Wrinkle and Dermal fillers . Choose your own dates
This course is for learners who support an individual with epilepsy who may require the administration of emergency medication. In addition to epilepsy awareness, this course includes the knowledge and skills along with competency sign-off for use of emergency medications.
This course is designed to provide delegates with awareness in the Control of Substances Hazardous to Health (COSHH) and how it may affect them, their colleagues, and their employer.
Instantly get that 'Dream Job' working in Spa, Salon or Cruise Ship and charging up to £50.00 per treatment. This is the perfect course for students starting out in 'Beauty Therapy'. You can choose to learn for 33 evenings or the 'Fast Track' of ONLY 5 Days plus coursework, case studies and homework. This course is accredited by the VTCT and recognised by the HABIA- Hair and Beauty regulated government standards. Professional Skincare & Facials This unit will allow a student to give a professional facial using a leading brand. It will prepare them for work in a salon/spa, allow them to identify different skin types and textures and provide a facial which is tailor-made to each client. Course Objectives To prepare students for certification in Professional Skincare & Facials, by covering the following: How to identify areas of improvement and apply the correct products Related anatomy and physiology Contraindications Health, safety and hygiene Consultation and record keeping Treatment planning Product knowledge Correct cleansing Spritz toning Controlled exfoliation Steam & extraction Different types of face mask Correct moisturisation Use of sun screen Mineral make up Manicures & Pedicures This unit will allow the student to perform a professional manicure and pedicure on a paying customer. It will prepare them for work in a salon/spa and allow them to identify potential nail conditions, to file and paint correctly and to apply luxury applications such as paraffin wax. Course Objectives To prepare students for certification in Manicures & Pedicures, by covering: Removal of nail polish Cuticle work Correct nail filing Nourishing and conditioning the nails and hands How to apply nail polish Arm and hand massage Correct washing and cleansing of the feet Exfoliation and removal of dead skin cells Correct nail filing Nourishing and conditioning the feet and toe nails Cuticle work How to apply nail polish Leg and foot massage Health & Safety Related anatomy & physiology (The hands and nails) Contra-indications After-care Extras not offered in other schools: Heated paraffin wax Hand and foot masks Deep exfoliation Heated hand mitts and booties Hot oil treatment Waxing This unit will prepare the student to provide a professional waxing service using warm and hot wax to specific areas of the body. They will learn about hair growth cycles, correct application of wax and removal. What To Expect From This Course This is an exciting and intensive course which will teach students how to perform strip waxing. Areas covered will include: Arms Legs Back Eyebrows Lip Chin and face An extra unit is now covered with hot wax application for the more safe removal of hair to the following area: Bikini Eyelash and Brow Tinting This unit will teach a student how to correctly identify the correct colour for tinting of eyebrow and eyelash and will allow them to improve the appearance of clients who may have pale or uneven hair growth. Client consultation Contra-indications and Contra-actions Related Anatomy & Physiology Patch Testing prior to treatment Health & Safety pre-requisites Tinting Eyelashes & Eyebrows Identifying the correct Colour for All Types of Skin Tone and Hair Colour Aftercare advice Cosmetic Make Up This unit will guide the student on how to perform a correct make-up application. They will be able to perform the correct application for day, evening and occasional. Client consultation Contra-indications and Contra-actions Related Anatomy & Physiology and Health and Safety Facial Examination and skin analysis Cleansing and preparing the Skin Skin Anatomy and facts Correct choice of Make Up Products Correction Techniques Day, Evening & Special Occasion Make Up How to identify Diiferent Face, eye and lip Shapes, Skin Types and skin tone Aftercare advice Mineral Make Up Our school works with the accredited mineral make-up Bella Pierre. Know for camouflage and health purposes, mineral make-up is one of the only make-ups that can be applied after a facial treatment. Health & Safety, Client Care Health and safety in salon and spa is an essential criteria which is necessary to ensure the safety of the student and the client. How to avoid cross-contamination First Aid Coshh Riddor Hygiene in the workplace Related Anatomy & Physiology The study and certification of Anatomy and Physiology is a pre-requisite required in order to legally carry out treatments as a working therapist. It allows a therapist to recognise how their treatment can effect and improve bodily functions. The course will cover the following: Cells and Tissues The Skeletal System The Integumentary System The Blood Lymph Systems The Muscular System Neurology The Digestive and Excretory Systems The Respiratory and Olfactory Systems The Endocrine and Reproductive Systems Arthrology Health and Safety Issues Salon Management Hygiene in the Workplace Certification Upon completing all units, assessments and criteria and receiving 85% achievement, an NVQ Level 2 Certificate will be issued Pre-Requisites This course is for a complete beginner and offers a full introduction into the beauty industry What You Need To Bring What you need to bring along to the course. Towels, creams, oils, lunch! What We Provide We provide - massage couches, safe and enjoyable place to learn. Purchasing a kit for this course We provide a fully operational kit for our students. Please enquire as to costs. Duration 1 day a week on Friday for 8 weeks, 9.30am – 4.30pm Evening course option: 1 evening per week 6pm – 9pm for 13 weeks -- OR -- Optional training tailor-made to suit your needs and requirements These courses are on going so you can join at any stage and integrate into existing classes. FAST TRACK AVAILABILITY ONE PLACE LEFT FOR: Sat 5th April to Tue 8th April and Tue 15th and Wed 16th April FURTHER FAST TRACK DATES AVAILABLE ON REQUEST. WE OFFER ONE TO ONE TRAINING TOO! (Subject to availability and a price supplement). Remember, we are different, there is NO other Academy like us. We set our dates around you. OUR MISSION STATEMENT: Here at The Angel Academy of Teaching and Training, we go that step further to help our students. We offer the opportunity for a student to attend a course as many times as they would like until they feel truly confident and they only ever have to pay ONCE! We also offer assistance and guidance throughout their course and unlike other Schools will assist student's in completion of their log book, assessments and portfolio. Don't Miss Out- BOOK NOW! Dates and Costs Please see below our list of upcoming courses. Click on the course for further information, request a call or email regarding the course or book now! We are quite flexible in terms of course dates so if you would like to organise a course around your timetable, please contact us! Course Days Dates Cost NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 8 OPEN OPEN £1599 NVQ Level 2 In Beauty Therapy ** FAST TRACK ** 8 14/10/2023 21/10/2023 £1680 NVQ Level 2 In Beauty Therapy 'FAST TRACK' 8 7/11/2023 14/11/2023 £1680 NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 8 12/12/2023 19/12/2023 £1680 NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 8 20/01/2024 28/01/2024 £1680 NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 8 16/02/2024 23/02/2024 £1680 NVQ Level 2 in Beauty Therapy ** FAST TRACK WEEKENDS OPTIONAL 8 3/03/2024 10/03/2024 £1680 NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 8 14/04/2024 21/04/2024 £1680 NVQ Level 2 In Beauty Therapy ** FAST TRACK OPTION ** 1 11/05/2024 17/05/2024 £1680
The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement