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ITIL® 4 Specialist: Drive Stakeholder Value The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

This radical way of building empathy is inspired by the work of the ‘Roots of Empathy’ organisation in Canada. Roots of Empathy (ROE) is dedicated to building caring and peaceful societies through the development of empathy in children. It is a parenting education programme for elementary school students (between the ages of 3 to 14 years) based on monthly visits to the classroom by a parent and infant from the school neighbourhood. Course Category Behaviour and Relationships Autism and Communication Meeting emotional needs Description This radical way of building empathy is inspired by the work of the ‘Roots of Empathy’ organisation in Canada. As Mary Gordon founder of this way of working describes: ‘By regular visits to the classroom of local mums and their children build an empathic relationship with the baby.MARY GORDON Roots of Empathy (ROE) is dedicated to building caring and peaceful societies through the development of empathy in children. It is a parenting education program for elementary school students (between the ages of 3 to 14 years) based on monthly visits to the classroom by a parent and infant from the school neighbourhood. We teach teachers and educators to help children to observe, over the school year, how their baby forms an attachment to his or her parent. Children are encouraged to record how the infants develop. The children learn to spot their babies cues and unique temperament, while celebrating developmental milestones. Children are prepared for responsible and responsive parenting as they increase their knowledge about human development, learning, and infant safety. The baby project program brings about the development of empathy and emotional literacy: As children learn to take the perspective of others they are less likely to hurt through bullying, exclusion, aggression, and violence. Children learn how to challenge cruelty and injustice in their own classroom. Messages of social inclusion and activities that are consensus-building contribute to a culture of caring that changes the tone of the classroom. Involving fathers and men provides rich models of male nurturance Testimonials ‘13% increase in empathy scores for our year 1s’ ‘Years 2s empathy had increased by 35%’ ‘Now that I am older I can be happy for other people’ (6 year old) ‘Everyone is special – thats the truth – but when I was small I thought its not fair when someone got a present and I didn’t’ (7 year old) Dramatic improvements in children taking responsibility for actions and being less defiant over the year of the project. Learning Objectives Understanding of method and approach to building empathy with babies Full understanding of background to this approach Practical advice received as to how to set up baby project in classrooms across school Who Is It For ? Teachers School leaders Project Coordinators Social Care Course Content We will provide theoretical and evidence back ground to impact of this work. We will describe existing UK school based work. We will inspire staff in attendance to want to actively engage in this work There may even be a baby to hold!!

Are you feeling motivated despite having a lot of work? Do you feel tired every day that you feel like you are not contented with the status of your life? Are you feeling dissatisfied with everything in your life so you want to understand to keep motivated? If yes, then this course will be perfect for you and your needs! Description: Regardless of how little improvements you can get, it will always be true that you should continually enhance and improve yourself. You should feel motivated in doing your best to become the best version of yourself. In this course, you will be able to become empowered through understanding motivation. Since the very start of the development of life, we should consider in encouraging the execution of development and preparing that is going to be installed in an unusual state of pro-skills and technical know-how. There should always an upgrade to the individual to hone their abilities; you will be focused on fortifying your improvement arranging, authoritative system fortifying our human capital improvement program. This course is perfect for those searching the real meaning of motivation. Who is the course for? Professionals and Trainers who are searching for motivation to work and improve Anyone who wants to know and understand the concept of motivation. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Advanced Diploma in Motivation will be useful and would be beneficial for every kind of occupations and careers like: Employees General Managers Management Directors Top Executives And Many More. Getting Motivated Introduction 01:00:00 Comprehensive Effective Strategies 01:00:00 Tip 1 To 10 01:00:00 Tip 11 to 20 01:00:00 Tip 21 to 30 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Motivation 00:20:00 Final Exam Final Exam- Advanced Diploma in Motivation 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Register on the Complete AutoLISP Programming today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Complete AutoLISP Programming course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With This Course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment You need to attend an assessment right after the completion of this course to evaluate your progression. For passing the assessment, you need to score at least 60%. After submitting your assessment, you will get feedback from our experts immediately. Who Is This Course For The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.   Course Content Unit 01: Introduction Module 01: Introduction 00:01:00 Module 02: Course Outline 00:05:00 Module 03: Introduction to AutoLISP 00:02:00 Module 04: Who is this Course for? 00:02:00 Module 05: What will I Learn? 00:01:00 Module 06: About the Author 00:02:00 Module 07: Why Learn AutoLISP? 00:02:00 Module 08: Tools 00:04:00 Unit 02: Quick Win Demo Module 01: Create Zoom Command Macros 00:13:00 Module 02: Create Layer Command Macros 00:10:00 Module 03: Create Insert Command Macros 00:07:00 Module 04: Create Audit Commands 00:06:00 Unit 03: AutoLISP Rules Module 01: AutoLISP Rules 00:05:00 Unit 04: AutoLISP Variables Module 01: Understanding AutoLISP Variables 00:05:00 Module 02: Using Variables in a Real World Program - Part 1 00:08:00 Module 03: Using Variables in a Real World Program - Part 2 00:08:00 Module 04: Using Variables in a Real World Program - Part 3 00:05:00 Module 05: Using Variables in a Real World Program - Part 4 00:07:00 Unit 05: AutoLISP Math Functions Module 01: Math Functions in Theory 00:06:00 Module 02: Math Functions by Example 00:15:00 Unit 06: AutoLISP's List Functions Module 01: List Functions Theory - Part 1 00:06:00 Module 02: CAR Function - Demo 00:02:00 Module 03: CDR Function - Demo 00:02:00 Module 04: CADR Function - Demo 00:02:00 Module 05: CADDR Function - Demo 00:02:00 Module 06: CAAR Function - Demo 00:02:00 Module 07: CDDR Function - Demo 00:01:00 Module 08: List Functions Theory - Part 2 00:05:00 Module 09: list Function - Demo 00:01:00 Module 10: cons Function - Demo 00:02:00 Module 11: nth Function - Demo 00:01:00 Module 12: Foreach Function - Demo 00:04:00 Module 13: List Functions Theory - Part 3 00:05:00 Module 14: Assoc Function - Demo 00:04:00 Module 15: Subst Function - Demo 00:06:00 Module 16: Last Function - Demo 00:02:00 Module 17: Reverse Function - Demo 00:02:00 Unit 07: AutoLISP's User Input Functions Module 01: User Input Functions Theory - Part 1 00:05:00 Module 02: User Input Functions Theory - Part 2 00:04:00 Module 03: GetPoint Function - Demo 02:00:00 Module 04: GetInt Function - Demo 00:03:00 Module 05: GetString Function - Demo 00:04:00 Module 06: GetReal Function - Demo 00:02:00 Module 07: GetDist Function - Demo 00:04:00 Module 08: GetCorner Function - Demo 00:04:00 Module 09: GetAngle Function - Demo 00:10:00 Module 10: GetKword Function - Demo 00:05:00 Unit 08: Object Handling Functions Module 01: Object Handling Functions - Theory 00:04:00 Module 02: Entsel Function - Demo 00:03:00 Module 03: Entnext Function - Demo 00:03:00 Module 04: Entlast Function - Demo 00:02:00 Module 05: Entget Function - Demo 00:04:00 Module 06: Object Handling Functions - Exercises 00:02:00 Module 07: Object Handling Functions - Solutions to Exercises 00:06:00 Unit 09: AutoLISP's Selection Sets Module 01: Selection Sets - Theory 00:08:00 Module 02: Ssget Function - Demo 00:11:00 Module 03: Ssadd Function - Demo 00:05:00 Module 04: Ssdel Function - Demo 00:03:00 Module 05: Ssmemb Function - Demo 00:03:00 Module 06: Ssname Function - Demo 00:03:00 Module 07: Sslength Function - Demo 00:05:00 Module 08: Selection Sets - Exercises 00:04:00 Module 09: Selection Sets - Solutions to Exercises 00:13:00 Unit 10: Conditionals and Equality Functions Module 01: Using If and Progn Statements 00:05:00 Module 02: Using While and EQ Functions 00:05:00 Module 03: Using Cond and And Functions 00:04:00 Unit 11: AutoCAD Objects - Data Model Module 01: AutoCAD Objects: Re-examined (Part 1) 00:04:00 Module 02: AutoCAD Objects: Re-examined (Part 2) 00:05:00 Module 03: Line Object: Re-examined (Demo) 00:05:00 Module 04: Circle Object: Re-examined (Demo) 00:04:00 Module 05: Text Object: Re-examined (Demo) 00:08:00 Module 06: Dimension Object: Re-examined (Demo) 00:11:00 Module 07: Block/Attribute Object: Re-examined (Demo) 00:28:00 Unit 12: Symbol Table and Dictionary Handling Functions Module 01: Symbol Table and Dictionary-Handling Functions - Theory 00:05:00 Module 02: Tblsearch - Demo 00:13:00 Module 03: Tblnext - Demo 00:09:00 Unit 13: Hands-On Projects Module 01: CDIM - Project 00:12:00 Module 02: CHSTYLE - Project 00:16:00 Module 03: EXTATTR - Hands-On Project 00:26:00 Unit 14: Conclusion Module 01: Conclusion Message and Thank you! 00:01:00 Assignment Assignment - Complete AutoLISP Programming 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Virtual Safeguarding Training (Module 4 of Youth Leader Training as a standalone) 6.45pm – 9.30pm This course is recognised by the Church of Scotland as an alternative to their Introductory course (as long as no other regulated work is undertaken within your local Church) Training will be held via Zoom. Link will be sent to those who sign up the week before the training. Open to any BBUK registered leader. Participants should complete the Safeguarding and Managing Risk e-learning modules prior to registering for the training.

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