48127 Learning courses

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview of Medical Acupuncture Join our Medical Acupuncture course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Medical Acupuncture course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Medical Acupuncture course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a quick look at the course content: This Medical Acupuncture Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Medical Acupuncture. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Medical Acupuncture course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Medical Acupuncture is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Medical Acupuncture course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Medical Acupuncture Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Acupuncture Introduction to Acupuncture 00:14:00 Module 02: Anatomy and Physiology for Acupuncture Anatomy and Physiology for Acupuncture 00:19:00 Module 03: Theories of Traditional Chinese Medicine Theories of Traditional Chinese Medicine 00:14:00 Module 04: Foundations of Acupuncture Foundations of Acupuncture 00:19:00 Module 05: Complementary Therapies in Acupuncture Complementary Therapies in Acupuncture 00:06:00 Module 06: Acupuncture Points and Techniques Part 1 Acupuncture Points and Techniques Part 1 00:19:00 Module 07: Acupuncture Points and Techniques Part 2 Acupuncture Points and Techniques Part 2 00:19:00 Module 08: Chinese Herbs and Nutrition Module 08: Chinese Herbs and Nutrition Chinese Herbs and Nutrition 00:13:00 Module 09: Acupuncture for Pain Management Acupuncture for Pain Management 00:14:00 Module 10: Acupuncture for Specific Conditions Acupuncture for Specific Conditions 00:19:00 Module 11: Safety, Contraindications, and Practice Management Safety, Contraindications, and Practice Management 00:24:00

Overview of Urban Gardening and Sustainable Cities Join our Urban Gardening and Sustainable Cities course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Urban Gardening and Sustainable Cities course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Urban Gardening and Sustainable Cities course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a quick look at the course content: This Urban Gardening and Sustainable Cities Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Urban Gardening and Sustainable Cities. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Urban Gardening and Sustainable Cities course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Urban Gardening and Sustainable Cities is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Urban Gardening and Sustainable Cities course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Urban Gardening and Sustainable Cities Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 1: Introduction to Urban Farming and Gardening Introduction to Urban Farming and Gardening 00:15:00 Module 2: Essential Gardening Tools and Equipment Essential Gardening Tools and Equipment 00:15:00 Module 3: Planning and Budgeting for Urban Farming Planning and Budgeting for Urban Farming 00:14:00 Module 4: Soil Preparation and Planting Techniques Planning and Budgeting for Urban Farming 00:14:00 Module 5: Pest Management and Plant Health Pest Management and Plant Health 00:15:00 Module 6: Sustainable Practices in Urban Farming Sustainable Practices in Urban Farming 00:14:00 Module 7: Plant Care and Harvesting Plant Care and Harvesting 00:14:00 Module 8: Design and Construction for Urban Gardens Design and Construction for Urban Gardens 00:00:00

Overview of Spill Management Training Join our Spill Management Training course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Spill Management Training course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Spill Management Training course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Spill Management Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Spill Management Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Spill Management Training course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Spill Management Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Spill Management Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Spill Management Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Spill Management Introduction to Spill Management 00:24:00 Module 02: Hazardous Substances Hazardous Substances 00:23:00 Module 03: Pollution Incident Response Planning Pollution Incident Response Planning 00:11:00 Module 04: Managing a Spill Managing a Spill 00:38:00 Module 05: Spill Clean-Up Guideline Spill Clean-Up Guideline 00:17:00 Module 06: Spills on a Road or Highway Spills on a Road or Highway 00:14:00 Module 07: Diesel Spillages: An Overview Diesel Spillages An Overview 00:22:00 Module 08: Site-Specific Pollution Control Options Site-Specific Pollution Control Options 00:12:00 Module 09: Spill Prevention & Control Checklist Spill Prevention & Control Checklist 00:14:00 Module 10: Ways to Encourage Best Practice Ways to Encourage Best Practice 00:13:00 Assignment Assignment - Spill Management Training 00:00:00

Overview of Mortgage Advisor Join our Mortgage Advisor course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Mortgage Advisor course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Mortgage Advisor course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Mortgage Advisor Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Mortgage Advisor. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Mortgage Advisor course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Mortgage Advisor is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Mortgage Advisor course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Mortgage Advisor Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Mortgage and Mortgage Adviser Introduction to Mortgage and Mortgage Adviser 00:18:00 Module 02: Basics of Mortgage Purchase Basics of Mortgage Purchase 00:24:00 Module 03: Understanding the Buyer's Perspective Understanding the Buyer's Perspective 00:22:00 Module 04: Mortgage Finances Mortgage Finances 00:23:00 Module 05: Being a Successful Mortgage Advisor Being a Successful Mortgage Advisor 00:18:00 Module 06: Mortgage Regulation and Law: UK Mortgage Regulation and Law: UK 00:21:00 Module 07: The Mortgage Conduct of Business (MCOB) The Mortgage Conduct of Business (MCOB) 00:30:00 Module 08: The Mortgage Conduct of Business (MCOB), Part 2 The Mortgage Conduct of Business (MCOB), Part 2 00:33:00 Module 09: UK Mortgage Market and Borrowers UK Mortgage Market and Borrowers 00:25:00

Overview of Estate Management Join our Estate Management course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Estate Management course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Estate Management course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Estate Management Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Estate Management. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Estate Management course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Estate Management is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Estate Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Estate Management Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Estate Management Property Management Module 1 - Introduction to Property Management 00:12:00 Module 2 - The Role and Responsibilities of a Property Manager 00:11:00 Module 3 - Listing Properties and Marketing 00:25:00 Module 4 - The Letting Process and Tenancy Agreement 00:26:00 Module 5 - The Property Management Process 00:32:00 Module 6 - Keeping Tenants Long Term 00:10:00 Module 7 - Regulations of Property Management 00:11:00 Module 8 - Changes in the UK Property Market: An Opportunity 00:13:00 Property Law and Taxation Module 01: The Property Law and Practice 00:23:00 Module 02: Ownership and Possession of the Property 00:16:00 Module 03: Co-Ownership in Property 00:17:00 Module 04: Property Taxation on Capital Gains 00:16:00 Module 05: VAT on Property Taxation 00:11:00 Module 06: Property Taxation Tips for Accountants and Lawyers 00:16:00 Module 07: Changes in the UK Property Market 00:14:00

Overview of Introduction to Theology This Introduction to Theology course offers a clear and thoughtful look at some of the biggest questions people have asked for centuries. It connects old ideas with present-day thinking and helps learners understand how different beliefs have shaped our world. Over the past five years, the UK has seen a 12% rise in interest in theology, showing that more people want to learn about religion and the role it plays in culture and society. In this course, learners will study major religious traditions and the key topics in theology, such as the nature of God, the meaning of life, and moral teachings. You will go through important subjects like Christology (the study of Jesus Christ), soteriology (how people are saved), ecclesiology (the study of the church), and eschatology (beliefs about the end of time). These topics will be taught in a way that is easy to follow, helping you build confidence in reading and understanding religious ideas. Whether you're interested in faith, history, or human values, this theology course gives you the tools to think clearly and speak with care about different beliefs. As more schools, workplaces, and communities value understanding of religion, learning theology helps you take part in meaningful conversations. It also encourages respect for different views and supports better communication in a diverse world. By the end of this Introduction to Theology course, you will be able to: Understand and explain key theological ideas from different religions Think carefully about different ways people study theology Show how theology connects with ethics and human nature Use theological ideas to talk about today’s moral issues Talk clearly about Christology (study of Jesus) and soteriology (study of salvation) Compare beliefs about the end of time (eschatology) across religions Who is this course for? Students who want to learn the basics of theology and understand big religious ideas People who are interested in philosophy or ethics and want to see how theology shapes moral thinking Religious leaders or believers who want to understand their own faith better and learn about others Humanities graduates who are thinking about studying theology or religious studies further Professionals who work in diverse faith settings and want to understand different religious beliefs Process of Evaluation After studying the Introduction to Theology Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Introduction to Theology Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Introduction to Theology course. Career Path This theology course can help lead to roles such as: Religious Education Teacher – £25K to £41K per year Chaplain – £26K to £37K per year Religious Studies Researcher – £28K to £42K per year Theological Writer or Editor – £24K to £38K per year Faith Community Coordinator – £23K to £36K per year Course Curriculum Module 1: Foundations of Theology 00:18:00 Module 2: Major Religious Traditions 00:32:00 Module 3: Approaches to Theological Inquiry 00:25:00 Module 4: Theology of God and the Divine 00:27:00 Module 5: Theology of Human Nature and Sin 00:24:00 Module 6: Theology and Ethics 00:21:00 Module 7: Christology and Soteriology 00:26:00 Module 8: Theology of the Holy Spirit and Ecclesiology 00:23:00 Module 9: Eschatology and Comparative Theology 00:25:00 Module 10: The Future of Theology 00:22:00

Project Management: The Intentional Profession 'To be is to do.' Project managers focus on the tools, techniques and effort it takes to 'do' well and deliver the change that mission demands. But we can also choose to 'do good,' and that is what providing our skills as pro bono services to our communities is all about. Like PMs, service-oriented Non-Profit Organizations struggle to deliver community services in a resource-constrained environment. PMs have mastered the skills needed to make things happen in these environments. With the 2015 Project Management Day of Service (PMDoS), two executives organized roughly 400 PMs to assist NPOs in defining and scoping nearly 100 projects - in one day! That is intent. That is engagement. That is meaningful project management. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Once Upon A Project - Stories and Their Influence on Project Performance What are the stories people share about your project? Do the stories promote success or failure? Do they indicate engagement and respect, or disappointment and exclusion? Every project is a story, and the story can unfold as one of great success or crushing failure. The most effective projects use storylines that promote integration and excellence. The most successful project leaders are able to harness the power of stories to build and maintain a strong team, focus on core values, ensure effective reviews, and openly address risk. This session will consider the use of stories for project success, and suggest the most effective leaders are skilled at the art of story. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Once Upon A Project - Stories and Their Influence on Project Performance What are the stories people share about your project? Do the stories promote success or failure? Do they indicate engagement and respect, or disappointment and exclusion? Every project is a story, and the story can unfold as one of great success or crushing failure. The most effective projects use storylines that promote integration and excellence. The most successful project leaders are able to harness the power of stories to build and maintain a strong team, focus on core values, ensure effective reviews, and openly address risk. This session will consider the use of stories for project success, and suggest the most effective leaders are skilled at the art of story. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.