47681 Learning courses

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The UK Self-Asset Tax Filing Course provides crucial knowledge for navigating the complexities of personal tax obligations in the modern world. In an era where individuals increasingly manage diverse assets, from investments to properties, understanding tax filing is essential. This UK Self-Asset Tax Filing Course equips participants with the skills to efficiently file taxes, maximizing returns while ensuring compliance with regulations. Moreover, UK Self-Asset Tax Filing Course opens doors to lucrative job opportunities in tax consultancy firms, financial institutions, or self-employment as tax advisors. In the UK, professionals in this field can expect an average annual salary ranging from £25,000 to £50,000, depending on experience and expertise. The UK Self-Asset Tax Filing Course curriculum covers a range of topics including tax laws, deductions, allowances, and digital filing platforms. By completing this UK Self-Asset Tax Filing Course, individuals gain not only practical tax filing skills but also enhance their financial literacy and contribute to their long-term financial well-being. Key Features: This UK Self-Asset Tax Filing Course Includes: This UK Self-Asset Tax Filing Course is CPD Certified Developed by Specialist Lifetime Access Course Curriculum UK Self-Asset Tax Filing Course: Module 01: Understanding the UK Tax System Module 02: Self-Assessment Tax Return Submission Process Module 03: Document Collection and Organization Techniques Module 04: Essentials of Income Tax in the UK Module 05: Advanced Concepts in Income Taxation Module 06: Exploring Expenses and Deductions in Taxation Module 07: Overview of Capital Gains Taxation Module 08: Tax Credits, Reliefs, and Their Application Module 09: Step-by-Step Guide to Completing Self-Assessment Tax Returns Module 10: Tax Planning Strategies and Compliance Measures Learning Outcomes: After completing this UK Self-Asset Tax Filing Course, you will be able to: Grasp foundational concepts, understanding the intricacies of the UK tax system. Execute the self-assessment tax return process with confidence and accuracy. Master techniques for efficient document collection and organization in tax filing. Comprehend essentials and advanced concepts of income tax in the UK. Explore expenses and deductions, applying them strategically in taxation practices. Understand capital gains taxation, tax credits, reliefs, and their practical applications. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This UK Self-Asset Tax Filing Course is suitable for: Individuals seeking autonomy in managing their UK tax obligations. Small business owners aiming to navigate personal and business taxation. UK residents looking to enhance their financial literacy and tax efficiency. Aspiring entrepreneurs wanting a solid foundation in personal tax management. Professionals and freelancers keen on optimizing their tax planning strategies. Career path UK Self-Asset Tax Filing Course Tax Advisor - £25K to 45K/year. Accountant - £22K to 50K/year. Financial Analyst - £25K to 55K/year. Tax Consultant - £30K to 60K/year. Financial Planner - £28K to 70K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Exploring Audiology Course is indispensable in today's modern world, playing a crucial role in addressing auditory health and well-being. Understanding Audiology, from its fundamentals to advanced topics like Audiological Disorders and Rehabilitation for Hearing Impairment, equips individuals with essential skills for both personal and professional realms. Proficiency in Audiology not only enhances daily life by facilitating better communication and comprehension but also opens doors to lucrative job opportunities, particularly in the UK. With a growing demand for audiological services, individuals with expertise in Audiology can secure rewarding careers, with average salaries ranging from £25,000 to £40,000 annually. The advantages of pursuing this course are manifold, as it not only ensures a fulfilling career but also contributes to an expanding sector. In fact, the field of Audiology is witnessing a significant increase, with job opportunities projected to grow by 13% in the coming years, reflecting its vital importance in addressing auditory health needs. Key Features: CPD Certified Exploring Audiology Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Audiology Module 02: Anatomy and Physiology of the Ear Part One Module 03: Anatomy and Physiology of the Ear Part Two Module 04: Acoustics and Psycho-acoustics Module 05: Pure Tone Audiometry Part One Module 06: Pure tone audiometry Part Two Module 07: Pure tone audiometry Part Three Module 08: Audiological Disorders Part One Module 09: Audiological Disorders Part Two Module 10: Audiological Disorders Part Three Module 11: Disorders of the Auditory Nervous System Module 12: Rehabilitation for Hearing Impairment Part One Module 13: Rehabilitation for Hearing Impairment Part Two Learning Outcomes: Understand ear anatomy for diagnostic purposes. Analyze acoustics to assess hearing capabilities accurately. Perform audiometry tests proficiently for diagnosis. Identify various audiological disorders and their symptoms. Apply rehabilitation techniques for hearing impairment effectively. Evaluate and manage disorders of the auditory nervous system. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Exploring Audiology course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Exploring Audiology. Moreover, this course is ideal for: Healthcare professionals seeking audiological expertise. Individuals aspiring to work in hearing clinics or hospitals. Students pursuing careers in allied health sciences. Professionals in education or advocacy for the hearing impaired. Those interested in understanding human auditory function. Requirements There are no requirements needed to enrol into this Exploring Audiology course. We welcome individuals from all backgrounds and levels of experience to enrol into this Exploring Audiology course. Career path After finishing this Exploring Audiology course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Exploring Audiology are: Audiologist - £24K to 45K/year Speech and Language Therapist - £25K to 40K/year Clinical Scientist in Audiology - £27K to 50K/year Hearing Aid Dispenser - £20K to 35K/year Audiology Technician - £18K to 30K/year Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to become the detective who doesn't just solve crimes, but anticipates them? Welcome to the cutting-edge world of Crime Intelligence Analysis, where data meets detective work, and you become the hero behind the scenes. And according to Indeed a Crime Intelligence Analysts in the UK can expect to earn anywhere between £30,000 for starting positions to £60,000 for highly experienced professionals. Imagine a career where every day is a new puzzle, a new challenge, and a new opportunity to make a difference. Crime Intelligence Analysts are essential to modern law enforcement, helping to keep our communities safer and more secure. Join our Crime Intelligence Analyst Course and be part of the solution. With our expert guidance and comprehensive curriculum, you'll be prepared to step into a role that's as rewarding as it is vital. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module:01 Fundamentals of Intelligence Analysis Module:02 Exploring Criminal Intelligence Analysis Module:03 Proficiency in Criminal Intelligence Analysis - Skills and Attributes Module:04 Exploring Criminal Behavioral Psychology Module:05 Techniques in Crime Analysis Research Module:06 Strategic Decision Making in Criminal Intelligence Analysis Module:07 Applications of Intelligence-Led Policing Module:08 Counterterrorism Strategies and Criminal Intelligence Analysis Module:09 Integration of Technology in Criminal Intelligence Analysis Module:10 Overview of the Criminal Justice System in England and Wales Learning Outcomes: Apply core intelligence analysis techniques for effective criminal investigations. Evaluate criminal behavioural patterns using psychological principles for accurate profiling. Explore methodologies and applications of criminal intelligence analysis. Utilise technology to enhance criminal intelligence analysis in practical law enforcement. Analyse criminal behaviour through criminal behavioural psychology insights. Integrate counterterrorism strategies into criminal intelligence analysis for national security. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Crime Intelligence Analyst course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Crime Intelligence Analyst. Moreover, this course is ideal for: Law enforcement professionals seeking advanced criminal analysis skills. Criminal justice researchers exploring intelligence-focused methodologies. Professionals in criminal justice systems. Security analysts aiming to enhance expertise in criminal activities like counterterrorism intelligence. Individuals interested in contributing to strategic decision-making in law enforcement. Requirements There are no requirements needed to enrol into this Crime Intelligence Analyst course. We welcome individuals from all backgrounds and levels of experience to enrol into this Crime Intelligence Analyst course. Career path After finishing this Crime Intelligence Analyst course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Crime Intelligence Analyst are: Crime Intelligence Analyst Criminal Behaviour Analyst Counterterrorism Analyst Police Intelligence Officer Crime Researcher Intelligence-Led Policing Specialist Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Cloud computing has been popular since it provides convenience and security to someone's data and files. If you want to utilize the features of cloud computing then you should learn the cloud computing basics from this training course. You are encouraged to develop your skills in cloud computing since it is easier to access your data anywhere through the internet. This Cloud Computing Training Diploma will teach you how cloud computing works and will improve your standards in new technologies. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Cloud Computing Training Diploma has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Cloud Computing Training Diploma is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £42,500. The sky really is the limit. Course Curriculum Diploma in Cloud Computing What Is Cloud Computing? 00:15:00 Benefits Of Cloud Computing 01:00:00 Is Cloud Computing Really Secure? 01:00:00 The Concept of Public Cloud 00:30:00 The Concept of Private Cloud 00:30:00 Hybrid Cloud and It's Advantages 00:30:00 Types of Cloud for Your Business 00:30:00 Key Features of Cloud Computing 01:00:00 How Cloud Computing Can Revolutionize Your Business? 00:30:00 Wrapping Up 00:15:00 Reference Books Cloud Computing Complete Guide 00:00:00 Cloud Services 00:00:00 Mock Exam Mock Exam - Cloud Computing Training Diploma 00:20:00 Final Exam Final Exam - Cloud Computing Training Diploma 00:20:00

Microsoft Excel - Beginner, Intermediate & Advanced Course Enrolling in a Microsoft Excel - Beginner, Intermediate & Advanced CPD Professional Course is pivotal in today's modern world. Microsoft Excel proficiency is indispensable across industries for data analysis, reporting, and decision-making. In the UK, Microsoft Excel skills are highly sought after, with job opportunities spanning various sectors, including finance, healthcare, and technology. Entry-level positions often require basic Microsoft Excel knowledge, while intermediate and advanced proficiency can unlock higher-paying roles with salaries ranging from £25,000 for beginners to over £40,000 for experienced professionals annually. The demand for Microsoft Excel expertise is increasing, with businesses relying on data-driven insights for strategic planning and operational efficiency. Whether for financial modeling, project management, or statistical analysis, Microsoft Excel proficiency enhances employability and career advancement prospects. As industries continue to evolve digitally, mastering Microsoft Excel is not just advantageous but essential for professionals aiming to thrive in the ever-competitive job market. Key Features This Microsoft Excel - Beginner, Intermediate & Advanced- CPD Professional Course Includes: This Microsoft Excel Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Microsoft Excel Course: Module 01: Microsoft Excel 2019 Enhanced Features Module 02: Introduction to Microsoft Excel Module 03: Performing Mathematical Operations Module 04: Adjusting a Worksheet Module 05: Formatting Data in a Worksheet Module 06: Printing in Microsoft Excel Module 07: Workbook Management Techniques Module 08: Utilizing Functions Module 09: Data Management Techniques Module 10: Data Analysis Methods Module 11: Visual Representation with Charts Module 12: Mastering PivotTables and PivotCharts Module 13: Managing Multiple Sheets and Workbooks Module 14: Utilizing Lookup Functions and Formula Auditing Module 15: Sharing and Securing Workbooks Module 16: Automation in Microsoft Excel Module 17: Creating Sparklines and Geographic Data Visualization Learning Outcomes Microsoft Excel Course: Identify and utilize new features in Microsoft Excel 2019 effectively. Perform complex calculations and manipulate data efficiently in Microsoft Excel. Apply formatting techniques and create professional-looking spreadsheets. Analyze and interpret data using advanced functions and tools in Microsoft Excel. Construct dynamic charts, pivot tables, and visual representations of data. Automate tasks and enhance productivity through Microsoft Excel's advanced functionalities. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Microsoft Excel course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Microsoft Excel. Moreover, this course is ideal for: Beginners seeking comprehensive Microsoft Excel skills Intermediate users aiming to enhance proficiency Advanced users desiring mastery of Microsoft Excel functionalities Professionals in various fields requiring data management expertise using Microsoft Excel. Individuals pursuing career advancement opportunities using Microsoft Excel Students preparing for roles involving data analysis and reporting in Microsoft Excel. Requirements There are no requirements needed to enrol into this Microsoft Excel course. We welcome individuals from all backgrounds and levels of experience to enrol into this Microsoft Excel course. Career path After finishing this Microsoft Excel course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Microsoft Excel are: Data Analyst - £30K to 50K/year. Financial Analyst - £35K to 60K/year. Business Intelligence Analyst - £40K to 70K/year. Operations Manager - £40K to 60K/year. Project Manager - £45K to 70K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Everyone thinks that they can bake and decorate a cake, but there's a difference between a homemade cake and a professionally baked and decorated cake that you see displayed in bakery windows. Start your journey through the exciting world of cake decorating and get techniques from the industry experts, with our Cake Decorating Course - Level 4 course. Whether you're keen to take your baking hobby to the next level, or you want to start your own cake baking and decorating service, this cake decoration and design course will teach you the practical skills you need to get started. Throughout this Cake Decorating Course - Level 4, you'll learn expert decorating techniques, including how to sculpt and create breath-taking cakes for various special occasions. Want to get creative with frosting and icing to really impress clients? This cake decorating and design course will teach you the perfect piping techniques to help you out. Enrol today and turn your passion into a profitable business! Benefits of studying Cake Decorating Course - Level 4 with Janets include: Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Learning Outcomes of Cake Decorating Course - Level 4: Discover the techniques, skills, and practical knowledge you need to bake and decorate beautiful cakes for any occasion Explore the history and popular methods of cake decorating to master the art of cake decoration Explore popular cake decorating styles and designs Familiarise with expert cake decorating supplies and equipment Familiarise with classic cake recipes and learn how to recreate those recipes for your personal hobby or business Understand the techniques of frosting, icing and working with chocolates Learn how to create standout stands and displays for layer cake decoration Get expert guidance on starting your own baking and cake decorating business Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This Cake Decorating Course - Level 4 is perfectly designed for the learners who take deep interests in this topic and want to explore the subject and the relevant industry. The course will expedite the newcomers to establish an astounding career in this arena. With this skills and knowledge-based course, anyone can earn expert excellence and move the career forward. Career path After completing this Cake Decorating Course - Level 4 course and with experience, you could progress to the highest standard of this field.

Discover effective strategies for dog behavior and training to nurture a happy, well-behaved canine companion. From obedience tips to understanding your dog's psychology, explore expert insights to strengthen your bond and foster positive habits with your furry friend.

Gain expertise in treating depression with the Depression Counselling Diploma. Learn about depression types, causes, treatments, and counselling approaches. Enrol now for a CPD-certified course.

In today's dynamic job market, proficiency in Employee Hiring and Termination is not just desirable but essential. Understanding the intricacies of the recruitment process, from sourcing candidates to conducting virtual interviews, is pivotal in securing the right talent for organizational success. Equally important is comprehending the nuances of Employee Termination, ensuring legal compliance and maintaining a positive employer brand. The course covers a comprehensive curriculum, including Recruitment Methods, Human Resource Management, and Key Skills in Recruitment, providing a holistic understanding of the hiring process. Moreover, mastering Employee On-Boarding and Termination Procedures enhances one's employability, particularly in the UK job market, where such skills are highly sought after. Professionals equipped with this expertise can expect competitive salaries, with average earnings ranging from £25,000 to £35,000 annually. The increasing demand for skilled individuals in this sector is evident, with a steady rise in job opportunities by 7% annually, highlighting the significance and advantages of undertaking this course for career advancement. Key Features: CPD Certified Employee Hiring and Termination Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction To Recruitment Process Model Module 02: Recruitment Methods Module 03: Human Resource Management Module 04: Key Skills And Issues In Recruitment Function Module 05: Virtual Interviewing Module 06: Employee On-Boarding Module 07: Introduction To Employee Termination Module 08: The Employee Termination Procedure Module 09: Employee Termination Letter And Guide Learning Outcomes: Understand recruitment process models for effective hiring strategies. Implement various recruitment methods to attract suitable candidates. Demonstrate knowledge of human resource management principles in recruitment. Identify key skills and address issues in the recruitment function. Utilize virtual interviewing techniques for remote candidate assessment. Execute employee onboarding processes to integrate new hires efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Introduction to Employee Hiring and Termination course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Employee Hiring and Termination. Moreover, this course is ideal for: HR professionals seeking comprehensive recruitment and termination knowledge. Managers responsible for hiring and terminating employees in their departments. Small business owners needing to understand recruitment and termination procedures. Individuals aspiring to enter HR roles with foundational knowledge. Employees transitioning into HR-related responsibilities within their organisations. Requirements There are no requirements needed to enrol into this Introduction to Employee Hiring and Termination course. We welcome individuals from all backgrounds and levels of experience to enrol into this Introduction to Employee Hiring and Termination course. Career path After finishing this Employee Hiring and Termination course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Employee Hiring and Termination are: HR Manager - £35K to 60K/year. Recruitment Consultant - £25K to 45K/year. Talent Acquisition Specialist - £30K to 50K/year. HR Coordinator - £20K to 35K/year. Employee Relations Advisor - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.