Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong
Person-centred approaches are a core skills framework that articulates what it means to be person-centred and how to develop and support the workforce to work in this way. Developed in partnership with Skills for Health and Skills for Care, the Framework aims to distil best practices and to set out core, transferable behaviours, knowledge and skills. It is applicable across services and sectors and across different types of organisations. Person-centred approaches underpins existing dementia, learning disabilities, mental health and end of life care core skills frameworks. This subject forms standard 5 in The Care Certificate.
An instructor-led leadership learning programme based on emotional intelligence and social neuroscience, designed to boost leadership 'PowerSkills.' A practical programme that provides leaders with a learning journey that equips them with the tools and techniques to connect, empathise, communicate effectively, build employee engagement and influence.
Payroll courses in London | Online Courses | Distance Learning Course Overview: Broken down into practical modules this course is a very popular and well-received introduction to moving from manual payroll to computerised payroll, and it incorporates all the new government requirements for RTI reporting Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. What support is available? Free high-quality course materials Tutorial support Highly equipped IT lab Student Discount with NUS card Exam fees and exam booking service Personalised individual study plan Specialist Career Management service State of the Art Virtual Learning Campus Free Sage Payroll Software Duration 6 Weeks Study Options Classroom Based - Osborne Training offers Daytime and Weekend sessions for Payroll Training Course from London campus. Online Live - Osborne Training offers Live Online sessions for Sage Payroll Training Classes through the Virtual Learning Campus. Distance Learning - Self Study with Study Material and access to Online study Material through Virtual Learning Campus. Benefits for Trainees Sage Payroll Qualifications open new doors to exciting careers, as well as extending payroll skills if you are currently employed. State of the Art Virtual Learning Campus Start your own payroll bureau Work in small businesses A payroll career can lead to great things Update your knowledge of Sage payroll Improve your employability prospects A career path into payroll Ideal Continuing Professional Development course Gain a qualification to boost your CV Option to gain IAB accredited qualification Start your training immediately without having to wait for the new term to begin Certification You will receive a certificate from Osborne Training once you finish the course. You have an option to get an IAB Certificate subject to passing the IAB exam or Sage certified exam. Syllabus Advanced processing of the payroll for employees Preparation and use of period end HMRC forms and returns preparation of internal reports Maintaining accuracy, security and data integrity in performing payroll tasks. Deductions - Pension schemes and pension contributions Processing the payroll -complex income tax issues Processing Payroll Giving Scheme Processing Statutory Adoption Pay (SAP) Advanced Income tax implications for company pension schemes Student Loan repayments Processing Holiday Payments Processing Car Benefit on to the Payroll System Attachment of Earnings Orders & Deductions from Earnings Orders Leavers with complex issues Advanced processing of statutory additions and deductions Recovery of statutory additions payments - from HMRC Completing the processing of the payroll Complex Reports and payments due to HMRC Introduction to Auto-enrolment Cost Centre Analysis Advanced, routine and complex payroll tasks Calculation of complex gross pay
(7-10yrs) Commercial Street is perfect for the kids who just can't stop moving when One Direction and Beyonce come on the telly! Using a range of music from the latest pop songs, learning fun choreography! TRIAL BOOKINGS: Of course you are welcome to watch the trial class but following the trial, WhizzDancers are expected to be independent in the room. TERM BOOKINGS: You are welcome to watch the first class but following this your WhizzDancer will be expected to go in the class independently. You will be expected to provide full uniform. Details will be sent following. We have lots of opportunities ahead for your WhizzDancer including exams and shows. We look forward to meeting them in the studio :) Downstairs Dance Studio Please bring: - Comfortable clothes to move in (no zips or demin) - No ballet shoes required for the trial Please contact info@whizzdance.com for more information on how to book your free trial.
(10-13yrs) Commercial Street is perfect for the kids who just can't stop moving when One Direction and Beyonce come on the telly! Using a range of music from the latest pop songs, learning fun choreography! TRIAL BOOKINGS: Of course you are welcome to watch the trial class but following the trial, WhizzDancers are expected to be independent in the room. TERM BOOKINGS: You are welcome to watch the first class but following this your WhizzDancer will be expected to go in the class independently. You will be expected to provide full uniform. Details will be sent following. We have lots of opportunities ahead for your WhizzDancer including exams and shows. We look forward to meeting them in the studio :) Downstairs Dance Studio Please bring: - Comfortable clothes to move in (no zips or demin) - No ballet shoes required for the trial Please contact info@whizzdance.com for more information on how to book your free trial.
(4.5-7yrs) Commercial Street is perfect for the kids who just can't stop moving when One Direction and Beyonce come on the telly! Using a range of music from the latest pop songs, learning fun choreography! TRIAL BOOKINGS: Of course you are welcome to watch the trial class but following the trial, WhizzDancers are expected to be independent in the room. TERM BOOKINGS: You are welcome to watch the first class but following this your WhizzDancer will be expected to go in the class independently. You will be expected to provide full uniform. Details will be sent following. We have lots of opportunities ahead for your WhizzDancer including exams and shows. We look forward to meeting them in the studio :) Downstairs Dance Studio Please bring: - Comfortable clothes to move in (no zips or demin) - No ballet shoes required for the trial Please contact info@whizzdance.com for more information on how to book your free trial.
AAT Level 4 Professional Diploma in Accounting AAT Level 4 is the highest level or final stage of the AAT Accounting qualification. This qualification provides the skills necessary for a 'Finance Officer' role including the complex management accounting tasks, general management skills, drafting financial statements and specialist learning areas. This provides you with an opportunity to become a professional member of AAT and use MAAT after your name. You are also entitled to exemptions in the UK's chartered and certified accounting qualifications. Besides, if you want to pursue your career further in University, you are entitled to exemptions for up to two years in various universities in the UK. You will be awarded âAAT Level 4 Professional Diploma in Accounting certificateâ from the Association of Accounting Technicians (AAT), once you have passed all the professional-level qualification exams and skill tests. Once you finish Level 4 you become a professional member of AAT and you may use MAAT after your name to stand out from the crowd as an officially Accredited Accountant. What you will gain? Here you'll learn how to draft financial statements for limited companies, perform complex management accounting tasks and develop your own management skills, perform tax calculation for business & individuals and other specialist learning areas. The Level 4 Professional Diploma in Accounting covers the following areas: Management Accounting: Budgeting Management Accounting: Decision and Control Financial Statements of Limited Companies Accounting Systems and Controls Business Tax Personal Tax