42442 Learning courses in Leeds delivered Online

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Do you want to master the essential mathematical skills for data science and machine learning? Do you want to learn how to apply statistics and probability to real-world problems and scenarios? If yes, then this course is for you! In this course, you will learn the advanced concepts and techniques of statistics and probability that are widely used in data science and machine learning. You will learn how to describe and analyse data using descriptive statistics, distributions, and probability theory. You will also learn how to perform hypothesis testing, regressions, ANOVA, and machine learning algorithms to make predictions and inferences from data. You will gain hands-on experience with practical exercises and projects using Python and R. Learning Outcomes By the end of this course, you will be able to: Apply descriptive statistics, distributions, and probability theory to summarise and visualise data Perform hypothesis testing, regressions, ANOVA, and machine learning algorithms to make predictions and inferences from data Use Python and R to implement statistical and machine learning methods Interpret and communicate the results of your analysis using appropriate metrics and visualisations Solve real-world problems and scenarios using statistics and probability Why choose this Advanced Diploma in Statistics & Probability for Data Science & Machine Learning at QLS Level 7 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Advanced Diploma in Statistics & Probability for Data Science & Machine Learning at QLS Level 7 course for? This course is for anyone who wants to learn the advanced concepts and techniques of statistics and probability for data science and machine learning. This course is suitable for: Data scientists, machine learning engineers, and analysts who want to enhance their skills and knowledge Students and researchers who want to learn the mathematical foundations of data science and machine learning Professionals and managers who want to understand and apply data-driven decision making Hobbyists and enthusiasts who want to explore and learn from data Anyone who loves statistics and probability and wants to challenge themselves Career path Data Scientist (£35,000 - £55,000) Machine Learning Engineer (£40,000 - £60,000) Statistician (£35,000 - £55,000) Data Analyst (£40,000 - £60,000) Business Intelligence Analyst (£45,000 - £65,000) Senior Data Analyst (£50,000 - £70,000) Prerequisites This Advanced Diploma in Statistics & Probability for Data Science & Machine Learning at QLS Level 7 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Advanced Diploma in Statistics & Probability for Data Science & Machine Learning at QLS Level 7 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £135 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Section 01: Let's get started Welcome! 00:02:00 What will you learn in this course? 00:06:00 How can you get the most out of it? 00:06:00 Section 02: Descriptive statistics Intro 00:03:00 Mean 00:06:00 Median 00:05:00 Mode 00:04:00 Mean or Median? 00:08:00 Skewness 00:08:00 Practice: Skewness 00:01:00 Solution: Skewness 00:03:00 Range & IQR 00:10:00 Sample vs. Population 00:05:00 Variance & Standard deviation 00:11:00 Impact of Scaling & Shifting 00:19:00 Statistical moments 00:06:00 Section 03: Distributions What is a distribution? 00:10:00 Normal distribution 00:09:00 Z-Scores 00:13:00 Practice: Normal distribution 00:04:00 Solution: Normal distribution 00:07:00 Section 04: Probability theory Intro 00:01:00 Probability Basics 00:10:00 Calculating simple Probabilities 00:05:00 Practice: Simple Probabilities 00:01:00 Quick solution: Simple Probabilities 00:01:00 Detailed solution: Simple Probabilities 00:06:00 Rule of addition 00:13:00 Practice: Rule of addition 00:02:00 Quick solution: Rule of addition 00:01:00 Detailed solution: Rule of addition 00:07:00 Rule of multiplication 00:11:00 Practice: Rule of multiplication 00:01:00 Solution: Rule of multiplication 00:03:00 Bayes Theorem 00:10:00 Bayes Theorem - Practical example 00:07:00 Expected value 00:11:00 Practice: Expected value 00:01:00 Solution: Expected value 00:03:00 Law of Large Numbers 00:08:00 Central Limit Theorem - Theory 00:10:00 Central Limit Theorem - Intuition 00:08:00 Central Limit Theorem - Challenge 00:11:00 Central Limit Theorem - Exercise 00:02:00 Central Limit Theorem - Solution 00:14:00 Binomial distribution 00:16:00 Poisson distribution 00:17:00 Real life problems 00:15:00 Section 05: Hypothesis testing Intro 00:01:00 What is a hypothesis? 00:19:00 Significance level and p-value 00:06:00 Type I and Type II errors 00:05:00 Confidence intervals and margin of error 00:15:00 Excursion: Calculating sample size & power 00:11:00 Performing the hypothesis test 00:20:00 Practice: Hypothesis test 00:01:00 Solution: Hypothesis test 00:06:00 T-test and t-distribution 00:13:00 Proportion testing 00:10:00 Important p-z pairs 00:08:00 Section 06: Regressions Intro 00:02:00 Linear Regression 00:11:00 Correlation coefficient 00:10:00 Practice: Correlation 00:02:00 Solution: Correlation 00:08:00 Practice: Linear Regression 00:01:00 Solution: Linear Regression 00:07:00 Residual, MSE & MAE 00:08:00 Practice: MSE & MAE 00:01:00 Solution: MSE & MAE 00:03:00 Coefficient of determination 00:12:00 Root Mean Square Error 00:06:00 Practice: RMSE 00:01:00 Solution: RMSE 00:02:00 Section 07: Advanced regression & machine learning algorithms Multiple Linear Regression 00:16:00 Overfitting 00:05:00 Polynomial Regression 00:13:00 Logistic Regression 00:09:00 Decision Trees 00:21:00 Regression Trees 00:14:00 Random Forests 00:13:00 Dealing with missing data 00:10:00 Section 08: ANOVA (Analysis of Variance) ANOVA - Basics & Assumptions 00:06:00 One-way ANOVA 00:12:00 F-Distribution 00:10:00 Two-way ANOVA - Sum of Squares 00:16:00 Two-way ANOVA - F-ratio & conclusions 00:11:00 Section 09: Wrap up Wrap up 00:01:00 Assignment Assignment - Statistics & Probability for Data Science & Machine Learning 00:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Are you ready to embark on an enlightening journey of wisdom with the Close Protection bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Close Protection, Bodyguard & Criminal Intelligence. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Close Protection Course 02: Bodyguard Training Course 03: Self Defense with Capoeira Martial Art Course 04: Lifeguard Training Course 05: Criminal Intelligence Analyst Course 06: Security Management Diploma Course 07: CCTV Operator Course Course 08: Security Guard Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Close Protection, Bodyguard & Criminal Intelligence bundle illuminate your path to wisdom. The Close Protection, Bodyguard & Criminal Intelligence bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across five carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Close Protection, Bodyguard & Criminal Intelligence package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Close Protection bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Close Protection, Bodyguard & Criminal Intelligence community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Close Protection bundle. Establish robust bases across each course nestled within the Close Protection bundle. Decipher intricate concepts through the articulate content of the Close Protection bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Close Protection bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Close Protection bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Close Protection bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Close Protection bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Close Protection bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Close Protection journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Close Protection bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Close Protection bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

If you’re looking to start a career in HTML & CSS coding, but don’t know where to begin, this might be for you. This course is aimed at absolute beginners that have never done any coding before. Early on in the course, you’ll learn what coding is, what certain types of languages are used for, specifically HTML & CSS, and the types of careers available through learning HTML & CSS.

Thinking about a job as a Digital Product Manager? The BCS Practitioner Certificate in Digital Product Management encourages individuals in both technical and non-technical product-related roles to develop the practical behaviours required to succeed in leading a product project or team.

Development : Personal Development Online One of the few things that every organisation has in common is a complete dependence on capable leadership. Without talented leadership, the workforce and the entire business cannot reach their full potential. Management and leadership are two different concepts that are intrinsically connected. A strategic combination of Personal Development and Organisational Development is required for an organisation to perform at its best. Mastering the art of effective delegation, instruction, and supervision is one thing. It's something else to inspire a workforce to achieve more by setting an example. To become a talented manager and an inspiring leader means having extraordinary career opportunities all over the world. This Personal Development course will help candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size means taking on much more responsibility and accountability. This Personal Development course will assist candidates in dealing with the various challenges that come with entry-level leadership positions in an organisation. By the end of this Personal Development course, candidates will have the skills, knowledge, and confidence to take on a leadership role for the first time. Enrol today and take the first important step toward the leadership career you know you're capable of! >> Main Course: Personal Development >> Free Courses Course 01: Level 5 Negotiation Skills Course Course 02: Anger Management Course 03: Dealing with Difficult People [ Note: Free PDF certificate as soon as completing the Personal Development course ] Development : Personal Development Detailed Course Curriculum of Personal Development Module 1: Personal Effectiveness and Productivity Module 2: Building Block of A Good Organisational System Module 3: Prioritise Your Time Module 4: Assertiveness and Self Confidence Module 5: Developing Corporate Behaviour Module 6: Managing Workplace Stress Module 7: Strategies for Anger Management Module 8: Understanding Body Language Module 9: Developing Creativity Module 10: Developing Communication Skills Module 11: Developing Research Skills Module 12: Developing Your Executive Presence Assessment Method of Development : Personal Development After completing each module of the Personal Development Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Development : Personal Development After completing the MCQ/Assignment assessment for this Personal Development course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Development : Personal Development This Personal Development course is suitable for anyone who is dedicated to their professional development. Requirements Development : Personal Development There are no specific requirements for this Personal Development course because it does not require any advanced knowledge or skills. Career path Development : Personal Development This Level 5 Diploma in Personal Development could be the key to the leadership career of your dreams. Certificates Certificate of completion Digital certificate - Included

***Development : Personal Development (Online)*** One of the few things that every organisation has in common is a complete dependence on capable leadership. Without talented leadership, the workforce and the entire business cannot reach their full potential. Management and leadership are two different concepts that are intrinsically connected. A strategic combination of Development : Personal Development (Online) and Organisational Development is required for an organisation to perform at its best. Mastering the art of effective delegation, instruction, and supervision is one thing. It's something else to inspire a workforce to achieve more by setting an example. To become a talented manager and an inspiring leader means having extraordinary career opportunities all over the world. This course will help candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size means taking on much more responsibility and accountability. This Development : Personal Development (Online) course will assist candidates in dealing with the various challenges that come with entry-level leadership positions in an organisation. By the end of this course, candidates will have the skills, knowledge, and confidence to take on a leadership role for the first time. Enrol today and take the first important step toward the leadership career you know you're capable of! Why Choose Level 5 Personal Development Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. [ Note: Free PDF certificate as soon as completing the course ] ***Development : Personal Development (Online)*** Detailed Course Curriculum Industry Experts Designed this Personal Development course into 12 detailed modules. Module 1: Personal Effectiveness and Productivity Module 2: Building Block of A Good Organisational System Module 3: Prioritise Your Time Module 4: Assertiveness and Self Confidence Module 5: Developing Corporate Behaviour Module 6: Managing Workplace Stress Module 7: Strategies for Anger Management Module 8: Understanding Body Language Module 9: Developing Creativity Module 10: Developing Communication Skills Module 11: Developing Research Skills Module 12: Developing Your Executive Presence Assessment Method After completing each module of the Development : Personal Development (Online) Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Development : Personal Development (Online) This course is suitable for anyone who is dedicated to their professional development. This Development : Personal Development (Online) course could help you take that crucial first step into a leadership position. Existing managers and business owners may also find the information in this course useful. Requirements Development : Personal Development (Online) There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Development : Personal Development (Online) course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Development : Personal Development (Online) This Level 5 Diploma in Development : Personal Development (Online) could be the key to the leadership career of your dreams. Typical job titles in management and leadership includes: Team Leader Manager Controller Principal Assistant Manager Executive Certificates Certificate of completion Digital certificate - Included

>> Deal Price is Active Now! Offer Ends Soon, Hurry Up!! << Are you looking to improve your current abilities or make a career move? Our unique Web Development Course might help you get there! Expand your expertise with high-quality training - study the Web Development and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Web Development online training course. The Web Development course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. Enroling on the Web Development course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Web Development program. Take a step toward a brighter future! Why Prefer this Web Development Course? Opportunity to earn a certificate accredited by CPD . Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Here are the topics you will cover on the Web Development Course: Module 01: Get Started Module 02: Beyond the Basic Structure Module 03: Share Content Across Pages Module 04: Professional-Grade Touches Assessment Process Once you have completed all the Web Development course modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Web Development course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Web Development has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Web Development. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates Certificate Accredited by CPD Digital certificate - £10 Certificate Accredited by CPD Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

This fast track Level 4 Diploma in Business Management programme has been created to develop and reward the business managers of today and the future, and to continue to bring recognition and professionalism to the management sectors. This diploma provides an introduction to the main facets and operations of organisations and the challenges faced by modern day businesses. Furthermore, through this fast track Level 4 Diploma in Business Management we look to create learning that advances the thought leadership of organisations, offering conceptual and practical insights that are applicable in the companies of today and tomorrow Key Highlights of fast track Level 4 Diploma In Business Management qualification are: Program Duration: 6 Months (Regular 9 months duration course also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements Diploma in Business Management - Level 4 (Fast track)This fast track Level 4 Diploma in Business Management (Accredited by Qualifi) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Learners will be expected to hold the following: Learners who have demonstrated some ability and possess Qualifications at Level 3 for example 'A' Levels or vocational awards; and/or OR work experience in a business environment and demonstrate ambition with clear career goals; Level 4 qualification in another discipline and want to develop their careers in management. Career path Learners completing the fast track Level 4 Diploma in Business Management can progress to: The Second year of an Undergraduate Degree, or Level 5 Diploma qualifications (click here to view) Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge

Duration 1 Days 6 CPD hours This course is intended for People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level. Overview Describe the customer engagement apps and what they have in common Describe the standard marketing processes and how Dynamics 365 Marketing addresses them Describe Dynamics 365 Marketing features and capabilities Describe additional marketing apps Describe the standard sales processes and how Dynamics 365 Sales addresses them Describe Dynamics 365 Sales capabilities Describe additional sales apps such as Sales Insights and Sales Navigator Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them Describe Dynamics Customer Service capabilities Describe additional sales apps such as Sales Insights and Sales Navigator Describe the standard field service business processes and how Dynamics 365 Field Service addresses Describe how to generate Work Orders Describe the scheduling capabilities of Dynamics 365 Field Service Describe the inventory management capabilities of Dynamics 365 Field Service Describe the asset management capabilities of Dynamics 365 Field Service Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations Describe the sales capabilities of Dynamics 365 Project Operations Describe the project management capabilities of Dynamics 365 Project Operations Describe the resource utilization capabilities of Dynamics 365 Project Operations This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs. Learn the Fundamentals of Dynamics 365 Marketing Get introduced to the Dynamics 365 customer engagement apps Examine Dynamics 365 Marketing Describe Dynamics 365 Marketing capabilities Review Additional Marketing Apps Learn the Fundamentals of Dynamics 365 Sales Explore Dynamics 365 Sales Manage the sales lifecycle with Dynamics 365 Sales Review additional sales apps Learn the Fundamentals of Dynamics 365 Customer Service Examine Dynamics 365 Customer Service Describe Dynamics Customer Service capabilities Review additional customer service apps Learn the Fundamentals of Dynamics 365 Field Service Examine Dynamics Field Service Generate Work Orders in Dynamics 365 Field Service Describe the scheduling capabilities of Dynamics 365 Field Service Examine the inventory management capabilities of Dynamics 365 Field Service Review the asset management capabilities of Dynamics 365 Field Service Learn the Fundamentals of Dynamics 365 Project Operations (CRM) Examine Dynamics 365 Project Operations Describe the sales capabilities of Dynamics 365 Project Operations Plan projects with Dynamics 365 Project Operations Review the resource utilization capabilities of Dynamics 365 Project Operations Additional course details: Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.