42571 Learning courses in Edinburgh delivered Online

Respecting gender identity is an important part of creating an inclusive workplace environment. Because it is a new concept to some, it is helpful and even crucial to provide periodic training on the appropriate way to discuss the topic at work and how to prevent misunderstandings and even harassment. This video outlines what gender identity is, the importance of appropriate and respectful language, the harm caused by misgendering, and several best practices for creating a workplace that is respectful to people of all gender identities. Length: 4:39 Learning Objectives Distinguish between gender identity and sexual orientation, recognizing that gender identity pertains to a person's intrinsic sense of self within a gendered context, while sexual orientation relates to one's attraction to others.;Gain an understanding of the fluidity of gender identity, including concepts like transgender, gender-fluid, genderqueer, and non-binary, to appreciate the diverse ways individuals identify and express their gender.;Learn practical strategies to promote respect for gender identity in the workplace, such as using gender-neutral language, avoiding misgendering, and understanding the importance of names and pronouns in supporting individuals' gender identities.

🚀 Mindset Mastery: Unleashing Your Full Potential 🚀 Are you ready to transform your life, break through limitations, and unlock the incredible power within you? Welcome to 'Mindset Mastery,' the online course designed to guide you on a journey of self-discovery and personal growth. This transformative experience is your key to unleashing your full potential and achieving the success you've always dreamed of.   🌟 What's Inside: 🔍 Module 1: Introduction & First Concepts Embark on your mindset journey with a solid foundation. Explore the core principles that lay the groundwork for a powerful mindset. Understand the science behind mindset and discover how it shapes your reality. 📈 Module 2: Investing In Yourself Learn the art of self-investment. Discover practical strategies to nurture your mind, body, and spirit. Uncover the secrets of successful individuals who understand the importance of investing in themselves to achieve extraordinary results. 🚀 Module 3: Attitudes For Success Dive deep into the attitudes that set successful people apart. Develop a winning mindset that attracts opportunities, fosters resilience, and propels you towards your goals. Transform challenges into stepping stones on your path to success. 🌱 Module 4: Personal Growth Strategies Explore proven techniques for continuous personal growth. From goal-setting to habit formation, this module equips you with the tools to evolve into the best version of yourself. Break free from limiting beliefs and embrace a growth-oriented mindset. 💡 Module 5: Final Thoughts & Ideas Wrap up your journey with powerful insights and practical takeaways. Consolidate your learnings and create a roadmap for sustained success. Gain clarity on your purpose and set the stage for a future filled with abundance and fulfillment.   🎓 Why Choose Mindset Mastery? 🌐 Accessible Anytime, Anywhere Learn at your own pace, from the comfort of your home. Our online platform allows you to access the course materials whenever and wherever it suits you. 🤝 Community Support Join a vibrant community of like-minded individuals on a similar journey. Exchange ideas, share successes, and gain inspiration from a network committed to growth. 🔒 Money-Back Guarantee We are confident in the transformative power of Mindset Mastery. If, after completing the course, you don't feel the positive impact, we offer a no-questions-asked money-back guarantee.   Don't let a limited mindset hold you back. Enroll in Mindset Mastery today and unleash the full potential within you. Your journey to a more fulfilling and successful life starts now! Course Curriculum Introduction & First Concepts Introduction - Growth Mindset 00:00 Awareness & Planning Is Key 00:00 Investing In Yourself Investing In Your Physical Health 00:00 Investing In Your Mental Health 00:00 Attitudes For Success Letting Go Of Negativity 00:00 Adopting The Attitude Of A Winner 00:00 Build People Up - Not Down 00:00 Embracing Positivity 00:00 Personal Growth Strategies Being Yourself 00:00 Finding Your Place & Purpose 00:00 Dedicating Time To What Matters Most 00:00 Final Thoughts & Ideas Final Thoughts & Ideas 00:00

🌟 Unlock the Power of Effective Verbal Communication Mastery 🌟   Are you ready to elevate your communication skills and leave a lasting impression in every conversation? Welcome to the transformative journey of our comprehensive online course: 'Effective Verbal Communication Mastery: Telephone and Conference Etiquette'!   MODULE 1: INTRODUCTION Embark on this enriching journey by understanding the fundamental principles of verbal communication. Gain insights into the significance of effective communication in today's interconnected world. Lay the groundwork for success by grasping the nuances of verbal exchanges and their impact on professional relationships. MODULE 2: PREPARATION AND PLANNING Master the art of preparation and strategic planning for every communication endeavor. Discover techniques to organize your thoughts, structure your conversations, and anticipate potential challenges. Learn how meticulous planning can enhance your verbal communication skills and set you apart in any situation. MODULE 3: TELEPHONE TACTICS Dive into the specifics of telephone etiquette and tactics. Uncover the secrets to engaging phone conversations that leave a lasting positive impression. From tone modulation to effective listening, grasp the subtleties that make your telephone interactions impactful and meaningful. MODULE 4: CONCLUSION Synthesize your learnings and embark on your journey towards becoming a verbal communication virtuoso. Summarize key takeaways, consolidate your newfound knowledge, and set actionable goals to implement your skills confidently. Prepare to leave a remarkable mark in every communication scenario.   Join our course now and unlock the potential to: ✨ Navigate professional conversations with finesse ✨ Cultivate impactful verbal communication skills ✨ Enhance your confidence in telephone and conference interactions ✨ Build lasting relationships through effective communication strategies   Don't miss this opportunity to revolutionize your communication prowess. Enroll now in 'Effective Verbal Communication Mastery: Telephone and Conference Etiquette' and witness the transformation in your interactions! Sign up today to embark on a journey toward communication excellence! 🚀📞🌟 Course Curriculum INTRODUCTION Promo Winning Communication Skills for Telephone, Conference Calls 00:00 Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls 00:00 PREPARATION AND PLANNING Never Confuse Personal Phone Use with Business Telephone Use Again 00:00 Why Your Phone is the Best Secret Business App Ever 00:00 Planning Your Successful Phone Environment 00:00 Final Preparation for Your Successful Phone Meetings 00:00 Making Sure Your Phone Passes Your Friend Test 00:00 Planning for Winning Conference Calls 00:00 Look Prime Time Ready for Your Video Calls 00:00 Placing Phone Calls Like the Consummate Professional 00:00 Always Knowing the Best Time to Call Clients and Prospects 00:00 Now You will Never Wake Up a Client in the Middle of the Night 00:00 Answering the Phone so Everybody Knows You are Ready for Business 00:00 No Such Thing As Answering The Phone Too Quickly These Days 00:00 Your Clients Will Never Think You are Screaming At Them Again 00:00 TELEPHONE TACTICS Knowing How to Sound Your Very Best - Every Time 00:00 The Right Way to Put Someone On Hold 00:00 Making Sure They Only Hear the Magic of Your Voice 00:00 Being a Professional to Every Generation, Regardless of Your Own Preferences 00:00 Voicemail That Soothes, Not Angers 00:00 Best Voicemail Messages for Success 00:00 Take 1, Take 2, Take 3 Until You Get It Right 00:00 Never Be Busy for Clients and Bosses Again 00:00 Making Your Phone Disappear At the Perfect Moments 00:00 Tit for Tat and Text for Text 00:00 Better Than the Best Hollywood Goodbyes 00:00 CONCLUSION Conclusion - You Are Now a Master of the Telephone for Every Business Situation 00:00

Prepare yourself and your team for emergencies with our comprehensive Level 3 Workplace First Aid Training. This course equips you with vital skills and knowledge to confidently handle a wide range of workplace incidents. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Level 3 Workplace First Aid Training, learners will gain comprehensive skills and knowledge essential for handling emergencies at work. They will understand the legal responsibilities surrounding workplace first aid and how to manage incidents effectively. Learners will be equipped with basic and advanced first-aid techniques, including CPR, dealing with breathing problems, fractures, and minor injuries. They will learn to conduct primary and secondary surveys to assess and respond to injuries and illnesses promptly. Additionally, the course covers mental health first aid in the workplace, remote psychological first aid, and special considerations like first aid during the coronavirus pandemic. Learners will also learn about using Automated External Defibrillators (AEDs), the role of appointed persons in first aid, and important safety measures for first aiders. This training prepares them to be confident and capable in providing immediate medical assistance in various workplace scenarios. Course Curriculum Module 01: Introduction to Workplace First Aid Module 02: Legal Framework for Workplace First Aid Module 03: Incident Management at Work Module 04: Emergency Management Module 05: Call for an Emergency Module 06: Basic First-Aid Techniques Module 07: Loss of Responsiveness and CPR Module 08: Breathing Problems Module 09: Dealing With Fractures and Dislocations Module 10: Minor Injuries at the Workplace Module 11: Primary Survey Module 12: Secondary Survey Module 13: Secondary Illnesses and Injuries Module 14: Mental Health First Aid in the Workplace Module 15: Remote Psychological First Aid Module 16: First Aid during Coronavirus Pandemic Module 17: First Aid Qualifications During the Pandemic, Risk at Work and PPE Regulations Module 18: AED (Automated External Defibrillator) Module 19: Appointed Persons in the Workplace First Aid Module 20: Classifications and Abbreviations Module 21: Things to Keep in Mind for a First Aider Learning Outcomes: Understand legal requirements and frameworks for workplace first aid procedures. Demonstrate effective incident management and emergency response strategies at work. Apply basic first aid techniques to manage minor workplace injuries. Perform CPR and manage breathing problems in emergency situations. Evaluate and manage fractures, dislocations, and secondary illnesses effectively. Identify and provide initial mental health first aid in workplace contexts. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Workplace First Aid Training 4:43:13 1: Module 01: Introduction to Workplace First Aid 21:57 2: Module 02: Legal Framework for Workplace First Aid 14:21 3: Module 03: Incident Management at Work 18:31 4: Module 04: Emergency Management 10:32 5: Module 05: Call for an Emergency 05:11 6: Module 06: Basic First-Aid Techniques 17:57 7: Module 07: Loss of Responsiveness and CPR 09:35 8: Module 08: Breathing Problems 08:21 9: Module 09: Dealing With Fractures and Dislocations 07:18 10: Module 10: Minor Injuries at the Workplace 31:52 11: Module 11: Primary Survey 08:43 12: Module 12: Secondary Survey 11:15 13: Module 13: Secondary Illnesses and Injuries 15:48 14: Module 14: Mental Health First Aid in the Workplace 10:24 15: Module 15: Remote Psychological First Aid 21:04 16: Module 16: First Aid during Coronavirus Pandemic 13:04 17: Module 17: First Aid & PPE Regulations in Pandemics 18:22 18: Module 18: AED (Automated External Defibrillator) 12:04 19: Module 19: Appointed Persons in the Workplace First Aid 10:22 20: Module 20: Classifications and Abbreviations 07:55 21: Module 21: Things to Keep in Mind for a First Aider 07:37 22: CPD Certificate - Free 01:00 Who is this course for? Employees seeking to enhance workplace safety skills. Managers responsible for health and safety protocols. Individuals aiming to become designated workplace first aiders. Newcomers to health and safety roles within organizations. Professionals looking to update their first aid qualifications. Career path Health and Safety Officer Workplace First Aid Trainer Emergency Response Coordinator Occupational Health Advisor Health and Safety Manager Site Supervisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the secrets of the maritime world with our comprehensive programme designed to transform your understanding of ports and their pivotal role in global trade. Dive deep into the rich tapestry of the UK's port industry, exploring everything from the fundamentals of port operations to advanced strategies in port management. Our meticulously crafted curriculum takes you on a journey through the intricacies of port planning, financial services, and the latest technological advancements that drive efficiency and innovation in this dynamic sector. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Discover the vital elements that contribute to the success of the world's leading ports, and gain insights into the safety protocols and security measures that safeguard maritime operations. With a focus on both historical contexts and contemporary developments, this programme offers a holistic view of the factors influencing port growth and evolution. Engage with the critical aspects of maritime policy and port pricing, and equip yourself with the knowledge to navigate the complexities of port administration and ownership. Enhance your proficiency with industry-specific terminology and cutting-edge software solutions, ensuring you stay ahead in the ever-evolving landscape of port management. Embark on this educational voyage and chart a course towards mastery in the port industry. Course Curriculum Module 01: UK Ports Overview Module 02: Fundamentals of Ports Module 03: Different Types of Port Module 04: Understanding Port and Terminal Management Module 05: Planning & Design Module 06: Financial & Professional Services Module 07: Port Management Module 08: Safety & Security Module 09: Port Equipment Module 10: Software & Solutions Module 11: Introduction to Port Development Module 12: Growth of the World's Leading Ports Module 13: Developments in Terminal Operation Module 14: Introduction to Ship Module 15: Effect of Port Time on Ship Speed Module 16: Types of Port Ownership and Administration Module 17: Organisations Concerning Ports Module 18: The Rise and Fall of Ports Module 19: Information Technology in Logistics Module 20: Safety Module 21: Maritime Policy Module 22: Port Policy Module 23: Port Pricing Module 24: Glossary & Shipping Terms Learning Outcomes: Grasp key concepts and fundamentals of UK ports and their operations. Understand various port types and their unique management requirements. Develop insights into port planning, design, and development strategies. Explore financial services and economic aspects related to port management. Learn about port equipment, software solutions, and terminal operations. Comprehend safety, security, and policy issues within port management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma on Port Management 4:06:13 1: Module 01: UK Ports Overview 12:50 2: Module 02: Different Types of Port 13:57 3: Module 03: Understanding Port and Terminal Management 11:06 4: Module 04: Planning & Design 07:18 5: Module 05: Financial & Professional Services 12:56 6: Module 06: Port Management 06:05 7: Module 07: Safety & Security 06:44 8: Module 08: Port Equipment 07:27 9: Module 09: Software & Solutions 09:23 10: Module 10: Introduction to Port Development 14:01 11: Module 11: Growth of the World's Leading Ports 11:16 12: Module 12: Developments in Terminal Operation 17:03 13: Module 13: Introduction to Ship 07:24 14: Module 14: Effect of Port Time on Ship Speed 06:51 15: Module 15: Types of Port Ownership and Administration 14:04 16: Module 16: Organisations Concerning Ports 07:47 17: Module 17: The Rise and Fall of Ports 07:41 18: Module 18: Information Technology in Logistics 10:08 19: Module 19: Safety 05:28 20: Module 20: Maritime Policy 05:33 21: Module 21: Port Policy 10:12 22: Module 22: Port Pricing 07:08 23: Module 23: Glossary & Shipping Terms 32:51 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring port managers and administrators Maritime industry professionals Logistics and supply chain specialists Infrastructure planners and designers Individuals interested in port operations and policies Career path Port Manager Terminal Operations Supervisor Maritime Policy Analyst Port Development Planner Logistics Coordinator Port Equipment Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced world, mastering Sports First Aid, Sports Therapy, Sports Massage, and Sports Nutrition is indispensable. These skills are crucial not only for athletes but also for anyone interested in health and wellness. Understanding the fundamentals of Sports Therapy, including evaluation of athletic injuries and initial aid procedures, equips you to handle emergencies confidently. Additionally, techniques learned in Sports Massage, such as deep tissue methods, enhance recovery and prevent injuries. Knowledge of Sports Nutrition ensures optimal dietary practices, enhancing performance and overall health. Professionally, these skills open doors to diverse job opportunities in the UK, where demand for qualified sports therapists, massage therapists, and nutritionists is high. According to recent data, the sports therapy sector is growing steadily, with an increasing need for specialized professionals. This growth translates into promising career prospects and competitive salaries, making it a lucrative field to enter. By completing this comprehensive course, you not only gain essential skills but also set yourself apart in a dynamic and expanding industry. Whether aiming to work with athletes or in rehabilitation centers, your expertise in Sports First Aid, Sports Therapy, Sports Massage, and Sports Nutrition will be invaluable. Key Features: CPD Certified Sports First Aid: Sports Therapy & Sports Nutrition Course Free Certificate from Reed CIQ Approved Sports First Aid: Sports Therapy & Sports Nutrition Course Developed by Specialist Lifetime Access Course curriculum Sports Therapy Module 01: Fundamentals of Sports Therapy Module 02: Evaluation of Athletic Injuries Module 03: Initial Aid Procedures Module 04: Rehabilitative Exercises Module 05: Techniques in Sports Massage Sports Massage Module 01: Understanding Anatomy and Physiology Module 02: Exploring Advanced Topics in Deep Tissue Massage Module 03: Navigating Professional Development and Business Considerations Sports Nutrition Module 01: Exploring Nutrition Basics Module 02: Vital Micronutrients Module 03: Optimal Dietary Practices Learning Outcomes: Understand sports therapy principles for injury prevention and management. Assess sports injuries proficiently using appropriate techniques and tools. Administer effective first aid treatments for common sports-related injuries. Design and implement rehabilitation exercises tailored to specific injuries. Perform sports massage treatments proficiently, considering anatomy and physiology. Apply knowledge of nutrition to optimize athletic performance and recovery. CPD 10 CPD hours / points Accredited by CPD Quality Standards Sports Therapy 1:05:22 1: Module 01: Fundamentals of Sports Therapy Preview 09:43 2: Module 02: Evaluation of Athletic Injuries 18:34 3: Module 03: Initial Aid Procedures 18:04 4: Module 04: Rehabilitative Exercises 08:41 5: Module 05: Techniques in Sports Massage 10:20 Sports Massage 48:34 6: Module 01: Understanding Anatomy and Physiology 15:10 7: Module 02: Exploring Advanced Topics in Deep Tissue Massage 15:16 8: Module 03: Navigating Professional Development and Business Considerations 18:08 Sports Nutrition 34:50 9: Module 01: Exploring Nutrition Basics 11:45 10: Module 02: Vital Micronutrients 09:58 11: Module 03: Optimal Dietary Practices 11:07 12: CPD Certificate - Free 01:00 13: Leave A Review 01:00 Who is this course for? This Sports First Aid: Sports Therapy, Sports Massage & Sports Nutrition course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Sports First Aid: Sports Therapy, Sports Massage & Sports Nutrition. Moreover, this course is ideal for: Athletes seeking injury prevention and management knowledge. Sports coaches aiming to enhance athlete performance and well-being. Fitness professionals looking to expand expertise in sports-related fields. Physical therapists seeking specialization in sports therapy and massage. Nutritionists interested in supporting athletes with tailored dietary plans. Requirements There are no requirements needed to enrol into this Sports First Aid: Sports Therapy, Sports Massage & Sports Nutrition course. We welcome individuals from all backgrounds and levels of experience to enrol into this Sports First Aid: Sports Therapy, Sports Massage & Sports Nutrition course. Career path After finishing this Sports First Aid: Sports Therapy course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Sports First Aid: Sports Therapy are: Sports Therapist - £25K to 35K/year. Sports Massage Therapist - £20K to 30K/year. Sports Nutritionist - £25K to 40K/year. Fitness Centre Manager - £30K to 45K/year. Personal Trainer - £20K to 35K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Anyone who owns or works in a food business and deals with food or surfaces that might touch food is called a Food Handler. Food handlers must receive Food Hygiene and Safety training, and this Food handlers course will teaches you how to understand Food Hygiene and Safety hazards, avoid cross-contamination and how to manage allergens. To ensure Food Hygiene and Safety and prevent foodborne illnesses, it's crucial to understand and abide by hygiene regulations when handling food. Food Hygiene and Safety is paramount, and food handlers play a significant role in maintaining Food Hygiene and Safety by following proper procedures. Therefore, it's critical that we recognize the importance of our role in promoting Food Hygiene and Safety and preventing illnesses. In a food business, people who handle food may do lots of different tasks like making, cooking, serving, and storing food. They might also work in making, processing, delivering, or preserving food. Food Hygiene and Safety training is crucial in all these activities to keep food safe for everyone to eat. Key Features: This Food Handlers Certificate Course is CPD Certified Free Certificate from Reed CIQ Approved Food Handlers Certificate Course. Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Food Hygiene and Safety Module 02: Foodborne Microorganisms & Contamination Module 03: Time and Temperature Controls Module 04: Safe Food Handling Procedures Module 05: Proper Food Storage Module 06:Food Hygiene and Safety for Specific Food Types Module 07: Allergen Awareness and Management Module 08: Equipment Sanitation & Maintenance Module 09: Personal Hygiene Protocol Module 10: Cleaning and Sanitizing Procedures Module 11: Foodborne Illnesses and Symptoms Module 12: HACCP Principles & Implementation Module 13:Food Hygiene and Safety Regulations in the US Module 14:Food Hygiene and Safety Audits & Inspections Learning Outcomes Attain mastery in Food Hygiene and Safety principles for optimal protection. Implement effective strategies to maintain Food Hygiene and Safety standards. Develop proficiency in handling Food Hygiene and Safety protocols in diverse settings. Demonstrate comprehensive knowledge of Food Hygiene and Safety regulations. Apply critical thinking to assess and address Food Hygiene and Safety risks. Utilize advanced techniques to enhance Food Hygiene and Safety practices. Certification After completing this Food Handlers Certificate course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Food Handlers Certificate 3:50:27 1: Module 1: Introduction to Food Safety 13:56 2: Module 2: Foodborne Microorganisms & Contamination 19:00 3: Module 3: Time and Temperature Controls 14:39 4: Module 4: Safe Food Handling Procedures 23:30 5: Module 5: Proper Food Storage 12:38 6: Module 6: Food Safety for Specific Food Types 20:53 7: Module 7: Allergen Awareness and Management 10:58 8: Module 8: Equipment Sanitation & Maintenance 16:44 9: Module 9: Personal Hygiene Protocol 11:51 10: Module 10: Cleaning and Sanitizing Procedures 10:10 11: Module 11: Foodborne Illnesses and Symptoms 10:20 12: Module 12: HACCP Principles & Implementation 21:42 13: Module 13: Food Safety Regulations in the US 19:00 14: Module 14: Food Safety Audits & Inspections 23:06 15: CPD Certificate - Free 01:00 16: Leave A Review 01:00 Who is this course for? Individuals seeking to specialize in Food Hygiene and Safety management, ensuring mastery of Food Hygiene and Safety principles. Professionals aiming to advance their career prospects in the food industry by acquiring expertise in Food Hygiene and Safety practices. Aspiring entrepreneurs planning to establish food-related businesses and requiring comprehensive knowledge of Food Hygiene and Safety regulations. Restaurant owners committed to upholding impeccable Food Hygiene and Safety standards in their establishments. Students pursuing a career in food service or hospitality management and desiring expertise in Food Hygiene and Safety protocols. Career path Food Hygiene and Safety Consultant for Bakeries - £24K to 35K/year Regulatory Compliance Officer in Food Industry - £20K to 30K/year Bakery Health and Safety Coordinator - £22K to 35K/year Food Inspection Officer in Local Authority Quality Assurance Technician - £20K to 30K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.