2892 Learning courses in London delivered Live Online

This intensive one-day IACCM-approved programme helps participants develop the skills, knowledge and competencies required to plan for and carry out effective negotiations in a range of different environments. By the end of the programme participants will be able to: Understand the basic concepts of negotiation and how it adds value to the organisation Recognise the stages of negotiation and the skills required at each stage Make use of tried-and-tested negotiation planning tools Apply a range of negotiation tools and techniques to support the organisation in obtaining value for money, quality and fit-for-purpose outcomes Set negotiation objectives Appreciate the importance of interpersonal skills in maximising the opportunities for reaching win/win agreements 1 Welcome Introductions Aims and objectives Plan for the day 2 Why negotiate? Understanding the negotiation context Negotiating with suppliers Negotiating with stakeholders 3 Understanding the process The phases of negotiation and what to do in each phase Before During After 4 Planning Appreciating the importance of planning Different approaches Identifying the key variables Setting objectives for each of them Practical negotiation planning exercise 5 Doing The key skills required, Communication Numeracy empathy Applying these skills in a role play: practical exercise 6 Close Review of key learning points Personal action planning

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to:Identify the different types of tools and techniques availableApply change management successfullyReview what to look for when applying business case thinking to Root Cause AnalysisDevelop a process to systematically approach problems Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work. RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? Exercise 1a: Why is RCA important What is Root Cause? RCA Benefits and Approaches Exercise 1b: Why are multiple approaches important? Event and Casual Analysis Exercise 1c: Apply Event and Causal Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Exercise 1D: Prepare for Case Study Section Summary and Conclusions Enhance Use of RCA Tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Exercise 2a: Apply Change Analysis Exercise 2b: Change Analysis Worksheet Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Exercise 2b: Apply 5 Why?s Sequence-of-Events Exercise 2b: Worksheet Tool: Cause and Effect Exercise 2c: Apply Cause and Effect Exercise 2c: Cause and Effect Worksheet Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Exercise 2D: Apply Fault Tree Analysis Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Exercise 2E: Apply FMEA Tool: Design / Application Review Exercise 2d: Apply Design/Application Review Section summary & conclusions Problem Resolution & Prevention Section Objectives The Secret of Solving Problems A Note about Statistical Control A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Exercise 3A: Problem as IGOE Exercise 3A: IGOE Template Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Exercise 3B: Apply Lean Six Sigma Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN) What is Business Process Modeling Notation (BPMN)? Benefits of BPMN Basic Components of BPMN Exercise 3C: Use BPMN to Document a Current State Technique: Business Process Maturity Model Five Levels of Maturity Exercise 3D: Appraise Business Process Maturity Level Section Summary and Conclusions Capability Improvement for RCA Section Learning Objectives Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Exercise 4A: Apply RCA to RCA Process Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey Exercise 4B: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? Awareness of the need for change Desire to participate and support the change Knowledge on how to change Ability to implement required skills and behaviors Reinforcement to sustain the change Exercise 4C: Create an Ability Checklist The ADKAR Model: Reinforcement Exercise 4D: Find two examples of how ADKAR will be different Section Summary and Conclusions Course Summary & Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Exercise 5A: Creating Action Plans Resource Guide Questions Additional course details: Nexus Humans BA17 - Advanced Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA17 - Advanced Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is for IT administrators who will be maintaining and installing software, taking inventory of computers, distributing software updates to computers or remotely managing computers. Overview Upon completion of this course, students will be able to: Discover and import computer and user resources that you want to manage. Deploy the Symantec Management Agent and plug-ins. Gather hardware, software and operating system inventory from managed computers. Maintain a software catalog containing software components. Deliver software to managed computers. Meter software on managed computers. Distribute software updates to managed computers. Remotely manage computers. Analyze gathered data using predefined reports. This hands-on course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec Management Console that is used by CMS to perform its management functions. Introduction Course overview The classroom lab environment Understanding the Symantec Client Management Suite Symantec Client Management Suite demonstration Learning about the Symantec Client Management Suite Symantec Management Platform components used by CMS Symantec Management Platform concepts used by CMS How the platform and CMS work The Symantec Management Console Accessing the Symantec Management Console Getting to know the Symantec Management Console Getting to know the enhanced console views Symantec Management Platform Basics Importing computer resources from Active Directory Discover computer resources using Network Discovery Grouping resources Applying CMS policies to resource targets Deploying the Symantec Management Agent Installing the Symantec Management Agent - push method Installing the Symantec Management Agent - pull method Installing solution plug-ins for the Symantec Management Agent Working with the Symantec Management Agent GUI Working with the Symantec Management Agent health settings Gathering Inventory from Managed Computers Introducing Inventory Solution Creating and configuring inventory policies Using inventory tasks Other Inventory Solution capabilities Introducing inventory reports Managing the Software Catalog Preparing the Software Management Framework to support the Software Catalog Populating the Software Catalog with software components Working with software component resources Creating and configuring software products Delivering Software to Managed Computers Choosing a method to deliver software Understanding the software blade of the enhanced console view Managing software deliveries with tasks Installing software using a managed software delivery policy Introducing software management reports Managing Software with Application Metering Understanding Application Metering Tracking software usage on managed computers Metering software with Application Metering policies Application metering reports Managing Organizational Views and Organizational Groups Learning about organizational views and groups Creating custom organizational views and group Managing organizational views and groups Managing Resource Filters and Resource Targets More about resource filters Managing and working with existing filters Creating and modifying filters More about resource targets Working with targets Managing Software Updates on Windows Computers Introducing Patch Management Solution for Windows Preparing your environment for Patch Management Distributing software updates Patch Management Solution reports Managing Virtualized Software Introducing Symantec Workspace Virtualization Installing the Symantec Workspace Virtualization agent Using CMS to deliver virtualized software Remotely Managing Computers Introducing Symantec Remote Access Connector Overview or Real-Time System Manger Remote management reports Managing Policies Getting to know policies Understanding user-based policies Understanding maintenance windows Configuring automation policies Managing shared schedules Managing Jobs and Tasks Overview of task management Creating and scheduling tasks and jobs Overview of Deployment Solution Introducing Deployment Solution Configuring Deployment Solution Creating and managing deployment jobs and tasks Deployment Solution imaging Reporting Introducing reports Using and creating standard reports Configuring and using IT Analytics Solution Site Management Introducing site management Managing sites, subnets and site servers Reviewing site server plug-ins to the Symantec Management Agent Configuring site services Security Learning about security Managing user accounts, security roles, and privileges Managing permissions Additional course details: Nexus Humans Symantec Client Management Suite 7.6 - Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Symantec Client Management Suite 7.6 - Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This course is for kids and young learners who: Have completed Level 2. Know how to read, write and speak basic Greek. Use a variety of expressions while speaking with family and friends. Communicate with native speakers in simple Greek.

This workshop-based bite-size will provide space to explore some practical tools and ideas on how to be more resilient when faced with challenging and tough situations. There is an opportunity to do a self assessment and bring it to the day as a means to identify areas to work on and begin to master skills that will enhance resilient thinking. There will be time to explore what resilience is and understand the range of practical tools and techniques available that can be used beyond the workshop itself. By the end of the workshop participants will be able to: Discuss and evaluate their personal strengths and areas for development in being more resilient at work Understand what resilience involves and how to identify and challenge their own beliefs that undermine resilience Understand the four aspects of resilience - confidence, adaptability, building support and maintaining a clear perspective Understand how to use resiliency tools to help to cope better with the challenge of change Review and evaluate their learning and have an action plan to take back and implement in the workplace 1 Welcome, introductions and objectives Breaking the ice 2 Identifying current challenges in relation to work How we handle these challenges 3 Defining resilience and how and why it helps our personal effectiveness and thinking 4 Resilience skills and how to develop them 5 Learning a resilience tool that promotes new ways of thinking / working 6 Review and evaluation of learning Action planning

Duration 1 Days 6 CPD hours This course is intended for This course does not have any technical knowledge prerequisites for the learners, besides being proficient in using a computer and the Internet. IT and/or AI knowledge is a benefit but not a hard requirement. Given the rapid development of AI and the broad range of its applications in everyday life, it is crucial for anyone to attend this course to update their digital skills in an ever-changing world. It is expected that all learners have registered for a free account of OpenAI ChatGPT at https://chat.openai.com. Overview Discover how AI relates to other 4th industrial revolution technologies Learn about AI, ML, and associated cognitive services Overview of AI development frameworks, tools and services Evaluate the OpenAI ChatGPT4 / ChatGPT3.5 model features in more detail The core aim of this ?AI for beginners? course is to introduce its audience to Artificial Intelligence (AI) and Machine Learning (ML) technologies and allow them to understand the practical applications of AI in their everyday personal and professional life. Moreover, the course aims to provide a handful of demos and hands-on exercises to allow the learners to familiarize themselves with usage scenarios of OpenAI ChatGPT and other Generative AI (GenAI) models. The content of this course has been created primarily by using the OpenAI ChatGPT model. AI theoretical concepts. Introduction to AI, ML, and associated cognitive services (Computer vision, Natural language processing, Speech analysis, Decision making). How AI relates to other 4th industrial revolution technologies (cloud computing, edge computing, internet of things, blockchain, metaverse, robotics, quantum computing). AI model classification by utilizing mind maps and the distinctive role of Gen AI models. Introduction to the OpenAI ChatGPT model and alternative generative AI models. Familiarization with the basics of the ChatGPT interface (https://chat.openai.com). Talking about Responsible AI: Security, privacy, compliance, copyright, legal challenges, and ethical implications. AI practical applications Overview of AI development frameworks, tools and services. AI aggregators review. Hand-picked AI tool demos: a.Workplace productivity and the case of Microsoft 365 Copilot. b.The content creation industry. Create text, code, images, audio and video with Gen AI. c.Redefining the education sector with AI-powered learning. Evaluate the OpenAI ChatGPT4 / ChatGPT3.5 model features in more detail: a.Prompting and plugin demos. b.Code interpreter demos. Closing words. Discussion with an AI model on the future of AI. Additional course details: Nexus Humans AI for beginners training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AI for beginners course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours Participants in this course will learn how to update, upgrade, and reinstall the macOS then set up and configure the new macOS. They will also be introduced to the command-line interface and macOS Recovery. Other course topics include: managing user accounts, system resources, Time Machine, user home folders managing file systems, storage, encryption, permissions, using hidden items, shortcuts, file archiving file sharing, metadata, Spotlight, network services, host sharing, and creating a personal firewall and much more. The students will also learn all about macOS security and password changes Installation and Configuration Update, Upgrade, or Reinstall macOS Set Up and Configure macOS Use the Command-Line Interface Use macOS Recovery Update macOS User Accounts Manage User Accounts Manage User Home Folders Manage Security and Privacy Manage Password Changes File Systems Manage File Systems and Storage Manage FileVault Manage Permissions and Sharing Use Hidden Items, Shortcuts, and File Archives Data Management Manage System Resources Use Metadata, Spotlight, and Siri Manage Time Machine Apps and Processes Install Apps Manage Files Manage and Troubleshoot Apps Network Configuration Manage Basic Network Settings Manage Advanced Network Settings Troubleshoot Network Issues Network Services Manage Network Services Manage Host Sharing and Personal Firewall System Management Troubleshoot Peripherals Manage Printers and Scanners Troubleshoot Startup and System Issues Additional course details: Nexus Humans macOS Support Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the macOS Support Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This course is for young learners who: Have completed Level 3. Know how to read, write and speak Greek at a very good level. Use a variety of words and expressions when speaking with family and friends. Communicate with native speakers in Greek without much strain from either party.

Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again. One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching. Sales coaching encourages sales people to find their own solutions and take responsibility for their own development. This course will help participants: Develop people to fulfil their sales potential Provide motivational feedback Identify strengths and weaknesses of their team members Understand personal learning styles Identify and adapt for different personality styles Prepare and conduct on-the-job observations Motivate sales people to greater performance 1 How is sales coaching different from sales training? What is coaching? Discover how coaching empowers sales people Learn the best time to use sales coaching Decide which people should be coached first Creating a development plan 2 Understanding learning, behavioural and communication styles Use practical tools to help you assess individual styles Tap into the essence and energy of the person you are developing Understand your own learning, behavioural and communication preferences Develop a strategy to adopt for each member of your team Discover what motivates you and your salespeople to perform Appreciate how this knowledge will improve your sales conversion 3 Using the GROW coaching model Learn the secrets of a successful coaching session Discover the importance of SMART objectives and instructions Understand and capture what coachees are currently doing right Develop their problem-solving and decision-making skills Help your colleagues crystalise their plans and actions Provide follow-up opportunities to embed the learning 4 Giving motivational feedback Understand why effective feedback is so powerful in sales Learn key models for motivational feedback Discover how to manage and structure more difficult conversations Understand the power of positive reinforcement Encourage sales people to coach and support colleagues 5 Putting it into practice Use realistic scenarios to provide opportunities for practice Discover what it feels like to be coached Receive immediate feedback on your coaching style Share common performance issues with fellow sales managers Create a personal development plan 6 Preparing on-the-job observations and joint visits Build a strategy for coaching and team development Prepare an observation template for effective coaching Learn the key elements of preparation for your next coaching session Agree common areas to focus on with coachees 7 Action planning Personal action plans

Duration 5 Days 30 CPD hours This course is intended for Administrators Developers Implementers Systems Administrators Overview Understand the PeopleSoft system architecture, application development methodology, and tool set so you can build and customize PeopleSoft applications efficiently to meet your organizations business requirements. Quickly and efficiently create functionality in PeopleSoft applications to take advantage of the unique capabilities of these applications. Gain Hands-On Experience Using PeopleSoft Application Designer Enrolling in this course will also give you hands-on experience with the Application Designer, the PeopleSoft integrated development environment (IDE). Learn to create and modify PeopleSoft definitions, including fields, records, pages and components. By the end of this course, you'll be able to use Application Designer to create and deploy PeopleSoft classic applications and fluid applications This PeopleTools I training introduces the PeopleSoft application development methodology. This 5-day course gives you a general overview of PeopleSoft system architecture, as well as the tool set used to develop new applications or customize existing PeopleSoft applications. Navigating PeopleSoft ApplicationsExplaining the PeopleSoft ArchitectureValidating DataUsing Application Designer to Develop ApplicationsDesigning the ApplicationCreating Record DefinitionsBuilding SQL TablesCreating Page DefinitionsRegistering ComponentsTesting ApplicationsEditing the Portal Registry StructureCreating Menu DefinitionsUnderstanding the Fluid User InterfaceCreating Fluid PagesUsing Delivered CSS Additional course details: Nexus Humans Oracle Peoplesoft PeopleTools I training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle Peoplesoft PeopleTools I course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.