5271 Leadership courses delivered On Demand

The core challenge lies in developing and implementing effective tactics and approaches that enable leaders to navigate adversity, uncertainty, and setbacks while maintaining their effectiveness and well-being. This involves cultivating resilience skills such as emotional intelligence, adaptability, problem-solving, and maintaining a sense of purpose. By adopting strategies such as fostering open communication, promoting a culture of learning and growth, and providing support networks, the goal is to empower leaders to effectively lead through challenges, inspire confidence, and sustain high performance despite obstacles. Learning Objectives The following are some of the key outcomes in this course: Explore the characteristics of a resilient leader, Discover strategies you can use to increase your own resilience, Understand what conflict management is and why it matters, Identify common sources of conflict and get tips on how to manage your response Target Audience Managers, Team Leaders, Young Professionals

This course will ensure that you maximize your daily activities more effectively and take back control of your time. Understand the importance of setting a goal and why it is important to be proactive rather than reactive. Why is a mission statement important and what are the three elements of an effective mission statement? Prioritize your tasks more effectively according to the urgency and importance of the task at hand. Learning Objectives Explain the difference between effectiveness and efficiency, Apply the three stages of managing time, Write result-driven mission statements, Set SMART goals, Prioritize tasks, urgency, and importance Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between direct and indirect communication. We communicate at our best when balancing directness with indirectness, being frank and diplomatic. Understand how to ask clarification questions to increase clarity and using the correct language with your customer. Learning Objectives Explain the difference between direct and indirect communication, Apply six tips for increasing listening clarity, Communicate in your customer's "language" Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Apply our 10 tips for great greetings md introductions. Discover why it is important to choose your opening words selectively. We will show you how to strike the perfect balance between professionalism and 'personalism'. Learning Objectives Describe the Primary Effect's influence on first impressions, Implement effective greeting words choices, Balance professionalism with personalism Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the three components of curiosity and how to use them in your situation. Avoid pitfalls that cloud our ability to interpret messages accurately. Discover how to increase your ability to interpret messages accurately and how to develop curiosity. Learning Objectives Implement three components of curiosity, Interpret intended messages correctly, Control mental filters Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There are two levels of rapport: transactional and relational. Discover the three skills for building instant rapport and the goal of transactional rapport. Discover the technique to turn small talk into SMART talk and increase the emotional connection. Understand how to maintain good relations for long term business. Learning Objectives Discover two levels of rapport, Apply three skills for building instant rapport when time is short, Utilize five tips for working with names, Explain how to turn small talk into SMART Talk Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There are four relationship styles. Understanding them helps improve how we relate to ourselves and others. Each style has value and strengths. People rarely set out to be difficult. Discover the four styles and how you can identify and manage each one. Learning Objectives Identify the four relationship styles in people, Explain how to use behavioral flexibility with each style, Create positive interpersonal relationships Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

24 hours sometimes simply doesn't seem like enough time. Learn how to identify 'hidden time' in your day, which will mean extraordinary things for you in terms of completing your deadlines and reaching your goals. You will learn how to make the most of your 'down time' by for instance, creating a game out of time saving. We don't believe in all work and no play, and therefore provide you with the tools to have fun while effectively managing and creating your time, virtually effort free. Learning Objectives Find hidden time, Summarize how to make the most of downtime Describe how to make the most of saving time, Create blocks of time to get more done Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Effectively Leading, Managing, Working With Millennials Based on Karl's forthcoming book, this talk will focus on the how the worldview of Millennials is considerably different than that of Boomers or Generation X. In the U.S. and many other countries, Millennials are now more than half our workforce and are getting into middle management or higher roles. We need to understand them and how to lead/manage in the way they want to be worked with. By understanding their worldview or mindset, we can better understand where they are coming from and how to work more effectively with them. This talk provides six key messages on how to be a better manager/leader for Millennials. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Effectively Leading, Managing, Working With Millennials Based on Karl's forthcoming book, this talk will focus on the how the worldview of Millennials is considerably different than that of Boomers or Generation X. In the U.S. and many other countries, Millennials are now more than half our workforce and are getting into middle management or higher roles. We need to understand them and how to lead/manage in the way they want to be worked with. By understanding their worldview or mindset, we can better understand where they are coming from and how to work more effectively with them. This talk provides six key messages on how to be a better manager/leader for Millennials. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.