Building Rapport: Greetings and Introductions in Sales

Description

Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Apply our 10 tips for great greetings md introductions. Discover why it is important to choose your opening words selectively. We will show you how to strike the perfect balance between professionalism and 'personalism'.

Learning Objectives

Describe the Primary Effect's influence on first impressions, Implement effective greeting words choices, Balance professionalism with personalism

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams