5476 Leadership courses delivered Online

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

In a buzzing co-working space right in the heart of Manchester, you feel the weight of managing a diverse team. As you sip your morning tea, you ponder on how to handle remote teammates, delegate tasks effectively, and maintain a balance of equality and diversity. The pressure mounts as decisions await and targets loom. Then, as you scroll through online resources, you stumble upon a solution: a comprehensive team management training bundle... Embark on a transformative journey into the realm of team management and leadership. This Team Management, Leadership & Delegation Skills bundle, consisting of eight meticulously crafted courses, is designed to furnish you with the theoretical expertise needed to lead teams with flair, make precise decisions, and uplift workplace productivity. Courses like 'Leadership and Management', 'Team Management Level 5', 'Delegation Skills', and 'Decision-Making in High-Stress Situations' beckon, promising to redefine your team management prowess. The essence of this Team Management, Leadership & Delegation Skills bundle is to nurture leaders who are adept at navigating the challenges of modern team management. Through mastering delegation, optimising remote teamwork, ensuring equality and diversity, and bolstering decision-making capabilities, you are set to shine in any organisational setup. Courses Included in the Bundle: Course 01: Leadership and Management Course Course 02: Team Management Level 5 Course 03: Delegation Skills Course 04: Leading and Managing Remote Team Course 05: Performance Management Level 3 Course 06: Equality, Diversity and Discrimination Course 07: Workplace Productivity Training Course 08: Decision-Making in High-Stress Situations Learning Outcomes Grasp the foundational principles of leadership and effective team management. Understand the intricacies of managing remote teams and enhancing productivity. Master the art of delegation to ensure optimal team performance. Acquire insights on maintaining equality, diversity, and preventing discrimination in the workplace. Develop proficiency in making informed decisions, especially in high-stress situations. Gain a comprehensive understanding of performance management strategies. Leadership and Management Course: Dive deep into the principles that shape great leaders and mould productive teams. Team Management Level 5: Elevate your team management strategies to new heights and overcome intricate challenges. Delegation Skills: Learn to effectively delegate tasks and responsibilities, ensuring seamless team operations. Leading and Managing Remote Team: Understand the dynamics of remote teamwork and how to lead from afar. Performance Management Level 3: Enhance your team's capabilities and maximise their potential. Equality, Diversity and Discrimination: Promote an inclusive environment and tackle workplace discrimination. Workplace Productivity Training: Drive productivity and ensure your team consistently delivers. Decision-Making in High-Stress Situations: Equip yourself with the skills to make sound decisions under pressure. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring leaders looking to sharpen their team management capabilities. Professionals aiming to improve team productivity and cohesion. Individuals looking to broaden their knowledge on workplace diversity and inclusivity. Managers seeking to lead remote teams effectively. Decision-makers wanting to bolster their decision-making prowess in stressful situations. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path Team Manager - £30K to £50K/year. Project Leader - £35K to £55K/year. Performance Analyst - £28K to £45K/year. Remote Team Supervisor - £32K to £48K/year. HR Specialist (Diversity and Inclusion) - £40K to £60K/year. Productivity Consultant - £35K to £52K/year. Decision-making Strategist - £38K to £56K/year. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

At a juncture where 1 in 8 young people in the UK struggle with mental health issues, a sound understanding of youth work, personal development, and leadership has never been more critical. Venture into a comprehensive exploration of human growth, societal challenges, and pioneering leadership to make a significant difference in the lives of our youth. With our transformative theoretical study, empower yourself with the knowledge to catalyse change and shape the leaders of tomorrow. Eight specially curated courses provide an immersive and well-rounded understanding of youth work, personal development, and leadership, crucial domains in today's world. It saves time, enabling learners to streamline their education journey without the need to search and enrol separately. The strategic packaging of these courses ensures a seamless flow of learning, where each course complements and enhances the others. With our course bundle, you're not just gaining an education, you're securing a brighter future for yourself and the youth you will undoubtedly influence. Dive into the world of youth work, personal development and leadership, and start your journey of transformation today. The course comprises the following eight courses: Youth Work Diploma Diploma in Social Work Studies Leadership and Management Personal Development Masterclass Counselling Skills Training Goal Setting, Motivation, and Resilience for Life Domestic Violence and Abuse Awareness Diploma Anti-Social Behaviour Learning Outcomes: Develop an intricate understanding of the complexities and challenges inherent in youth and social work. Gain insights into effective leadership and management principles in various social contexts. Foster an understanding of counselling techniques to support individuals facing adversity. Master the art of setting goals, motivating self and others, and building resilience for life. Grasp the dynamics of domestic violence and abuse, and anti-social behaviours. Delve into personal development strategies to enhance your own potential and that of those you serve. Youth Work Diploma: Gain a deep dive into the fundamentals of youth work. Diploma in Social Work Studies: Understand the underlying principles of social work. Leadership and Management: Learn the building blocks of effective leadership. Personal Development Masterclass: Discover techniques to enhance personal growth. Counselling Skills Training: Equip yourself with core counselling skills. Goal Setting, Motivation, and Resilience for Life: Understand the power of goals, motivation, and resilience. Domestic Violence and Abuse Awareness Diploma: Gain insight into the world of domestic abuse. Anti-Social Behaviour: Discover the roots of anti-social behaviours. Join us now to enlighten yourself and make a difference in the world of youth. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work with youth in a professional or voluntary capacity. Leaders looking to enhance their understanding of youth development and challenges. Professionals in social work seek to expand their knowledge base. Anyone passionate about personal development and helping others achieve their potential. Career path Youth Worker - £20K to £30K/year. Social Worker - £25K to £40K/year. Leadership Consultant - £30K to £55K/year. Personal Development Coach - £30K to £50K/year. Counsellor - £23K to £37K/year. Anti-Social Behaviour Coordinator - £22K to £35K/year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

About this Training Course One of the main challenges for today's managers is effectively leading and successfully communicating vision that inspires employees to perform. Good leadership engages people and employees who feel both engaged and enabled contribute to higher levels of growth and productivity. They will remain longer with the organisation, perform better and ultimately deliver better service to your customers. This popular 3 full-day course will equip you with key skills that you can utilise to maximise your staff's performance in line with the company's objectives. This interactive course will also empower you with strategic approaches to overcome the people challenges that you may encounter while enabling you to optimise your business strategies successfully. An ILM Recognised programme. Training Objectives What are the benefits that you will gain from attending this course? * Enhance your personal effectiveness and decision-making * Learn how to boost your influencing capability * Inspire enthusiasm, motivation and commitment * Communicate effectively across a multi-cultural team * Nurture your relationships and strengthen your team * Develop an empowering partnership team culture Target Audience Who should attend this course? Anyone involved in leading a business unit or a project team can attend. It covers relationships with host governments, contractors, suppliers and local communities which constitute critical alliances for the development of a project. This course is essential for team leaders, supervisors or managers from the following functions: Project management engineers from various technical disciplines Ad-hoc or special project team leaders in legal, technical & financial disciplines Country managers or business development officers of contractors JV management executives or officers Government officials or industry liaison officers Procurement or contracts executives or officers   Trainer Your course leader is the author of Spirit IntelligenceTM and specialises in executive leadership facilitation and management development. He gained a first class honours degree in chemical engineering from Edinburgh University in Scotland and has undertaken postgraduate studies in psychology at Macquarie University in Sydney, Australia. Your course leader's corporate career spanned 14 years in Oil and Gas with BP, Amoco and AGL. Since 1993, he has worked across five continents with more than 170 clients including Rothschild, QBE, AT&T, Intel, Towers Perrin, Thomas Cook, Fujitsu, Nortel, Frank Russell, Electrolux, Arab Bank, Cable and Wireless, GSK, Merck, Sharpe and Dome, World Vision, Ericsson, IBM, Placer Dome Gold, Jim Beam, Ernst & Young and Commonwealth Bank of Australia. He focuses on what he calls tapping The Hidden Advantage to unleash the power of the whole person - the power of the body and mind, the passion of the emotions and the enthusiasm, motivation, commitment, initiative, creativity, resilience and persistence of the spirit in business. He is very experienced internationally in both skills enhancement and the strategic facilitation of tough and intractable client challenges. His approach is pragmatic. He provides his clients with a powerful range of practical tools and approaches to enable management to tap The Hidden Advantage latent in their staff and achieve optimum performance and results. A powerful and compelling speaker, he combines humour, energy and passion. He draws on a wealth of personal experience and thorough research. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

This session will provide a clear update for governors as to the latest developments in terms of risk, updates on statutory guidance and KCSIE requirements from the governance perspective, and an overview of what the safeguarding team should be working on.

The Agile Project Manager: In-House Training: Virtual In-House Training Change isn't coming, it's already here. The project environment is becoming more volatile, uncertain, complex, and ambiguous. Project management and project managers must transform and evolve in order to keep up with these changes. Agile has been a disruptor in the field of project management, having over 20 years of successes and benefits to organizations that have adopted their frameworks. The Agile frameworks have proven themselves to be more adept in dealing with this uncertainty. But Agile isn't just about following a different way of working. What do you need to learn, do, and become in order to continue in the current and future environment? It is a powerful combination of knowledge, competencies, and mindset. In an increasingly complicated project environment, this course provides participants with the knowledge needed to not only survive but thrive. What you will Learn At the end of this program, you will be able to: Evaluate the changing project environment and the needed knowledge, skills, and behaviors Demonstrate innovative project manager competencies of leading change, servant leadership, and focus on value Utilize Lean and Agile principles to maximize value and improve project performance Construct a hybrid Agile model that is unique to your project Assess your role in Business Agility as an Agile Project Manager Getting Started Introductions Workshop orientation Expectations Foundations Recap: What is Agile? A changed project environment The future project manager Agile Project Management Competencies Focusing on value Championing change Servant leadership Coaching / mentorship Facilitation Lean and Agile Principles Optimizing flow Making things small Continuous planning Just-In-Time requirements Visualizing work Hybrid Agile Considerations Considering a Hybrid Approach Examining Strengths and Weaknesses of Each Approach Selecting Waterfall / Agile Roles, Practices, and Techniques Reviewing Three Hybrid Scenarios Constructing the Hybrid Project Implementing Agile Pitfalls and Concerns Agile in the Organization Business Agility

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Fall into Savings. Enjoy the biggest price fall this Season! 14 in 1 "Management Skills - Team Leadership Skills Training" Bundle only at £79 Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now! Tired of browsing and searching for a Management Skills - Team Leadership Skills Training course you are looking for? Can't find the complete Training package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand course that will enhance your skills and prepare you for the competitive job market. Also, our Training experts are available for answering your queries on Management Skills - Team Leadership Skills Training and help you along your learning journey. Advanced audio-visual learning modules of these Training courses are broken down into little chunks so that you can learn Management Skills - Team Leadership Skills Training at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Management Skills - Team Leadership Skills, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These Management Skills - Team Leadership Skills Training certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Leadership and Management Training Course Course 02: Diploma in Lean Leadership and Change Management Course 03: Leadership & Management Diploma Course 04: Interpersonal Skills in Management Course 05: Delegation Skills Course 06: Giving and Receiving Feedback Course 07: Motivational Interviewing Course 08: Dealing With Difficult People Training Course Course 09: Success- The 7 Skills To Success, Confidence & Achievement Course 10: Workplace Confidentiality Course 11: Personal and Networking Skills Course 12: Influencing and Negotiating Course 13: Time Management Course 14: Decision Making and Critical Thinking Enrol now to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this Training bundle: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum Course 01: Leadership and Management Training Course Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training Certificate: PDF Certificate: Free (Previously it was £6*14 = £84) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Management Skills - Team Leadership Skills Training bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Leadership and Management Skills Complete Diploma) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Leadership and Management Skills Complete Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Getting Started The programme's rationale is to provide a career path for learners who wish to develop their care capabilities within the business and management sectors. The outcome of the Diploma, a recognised UK Qualification, is for learners to develop the skills organisations require globally. The QUALIFI Level, 6 Diploma in Business Management, Leadership and Innovation programmes create learning that advances the thought leadership of organisations, offering conceptual and practical insights applicable in today's and tomorrow's companies. The qualification provides a specialist work-related programme of study that includes breadth and depth of Knowledge and understanding, along with practical skills required across many business sectors. Key Benefits Develop managerial and leadership skills to manage team performance. Knowledge about the advanced economic literature and legal systems in which businesses operate. Understand strategic human resource techniques and tools to manage employees' performance. Apply research methodologies for effective decision-making. Perform environmental analysis for strategic marketing decision-making to implement strategy. Career Pathways The Level 5 Diploma in Hospitality and Tourism Management can open many career pathways including, but not limited to: Resort Manager with an estimated average salary of £50,400 per annum Event Manager with an estimated average salary of £33,100 per annum Wedding Coordinator with an estimated average salary of £36,124 per annum Tour Manager with an estimated average salary of £35,133 per annum     About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only)   Assessment Time-constrained scenario-based assignments No examinations Entry Requirements The qualification has been designed to be accessible without artificial barriers restricting access and progression. Entry to the qualification will be through a centre interview, and applicants will be expected to hold the following:   Level 5 Qualification In certain circumstances, managers with considerable experience but no formal qualifications may be considered, subject to interview and demonstrating their ability to cope with the programme's demands. In the case of applicants whose first language is not English, then IELTS 6 (or equivalent) is required. International qualifications will be checked for appropriate matriculation to UK higher education postgraduate programmes. The applicants are required to produce two supporting references, at least one of which should be academic.     Progression   Completing the QUALIFI Level 6 Diploma in Business Management, Leadership, and Innovation will allow learners to progress to: QUALIFI Level 7 Diplomas, or Directly into employment in an associated profession. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.       Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Leadership in a Changing World Reference No : K/618/7053 Credit : 20 || TQT : 200 This unit aims to develop the learner's critical thinking, problem-solving and leadership skills. The learner is introduced to techniques for evaluating leadership-related concepts and communicating with different audiences using various media. The unit will also aim for the learner to analyse their leadership style, potential and capabilities. UNIT2- Introduction to Contemporary Business Strategy: Sustainable Business Growth Reference No : M/618/7054 Credit : 20 || TQT : 200 This unit aims to introduce the learner to the theoretical underpinnings of business sustainability. The unit guides learners in analysing initiatives introduced to drive sustainable business growth internationally. Learners will be expected to suggest solutions for responsible management and how businesses might respond to sustainability issues that impact individuals and organisations. UNIT3- Finance for Strategic Decision Makers Reference No : T/618/7055 Credit : 20 || TQT : 200 This unit introduces learners to evaluating financial information and other data necessary for making informed management decisions. The learners will learn how to apply and evaluate various accounting and data analysis techniques and understand the workings of the financial markets. The learners will be able to understand and use Excel spreadsheets and recognise good spreadsheet practice in a business context. UNIT4- Leadership and Management in Multicultural Contexts Reference No : A/618/7056 Credit : 20 || TQT : 200 This unit introduces learners to cultural and institutional differences between national and regional contexts and their implications for leadership and management. Learners will be introduced to how to evaluate the challenges of working in different national and regional contexts and to have a critical understanding of one's own management and leadership practice. UNIT5- Creating Futures: Sustainable Enterprise and Innovation Reference No : F/618/7057 Credit : 20 || TQT : 200 This unit aims to introduce learners to a wide range of business enterprise strategies, processes and operations. Learners will evaluate the impact of innovation and entrepreneurship on society at a conceptual and practical level. The learners anticipate analysing the responsibilities of founders, managers, employees, and directors within types of sustainable and innovative enterprises. UNIT6- Sustainable Risk Management Reference No : J/618/7058 Credit : 20 || TQT : 200 This unit introduces learners to the holistic nature of risk management and strategic decision-making in organisations with sustainability and ethical objectives. Learners can evaluate using quantitative and qualitative techniques to manage risk in a business context. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.