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According to a report in 2019, over 35 million people worldwide suffer from substance abuse disorders, yet only 1 in 7 people receive treatment. In the UK, the NHS spends approximately £500 million each year on the treatment of drug abuse. Drug addiction counsellors are in high demand because of this and are essential to the recovery process. The course provides learners with a comprehensive understanding of substance misuse and its effects on mental health. It explores the reasons behind substance misuse, patterns of behaviour in substance addiction, models of care in dual diagnosis, and much more. You will learn about the history of dual diagnosis and the terms associated with dual diagnosis and mental health, as well as the process for assessing and diagnosing patients. Taking you step-by-step through common drugs and their effects, you will gain a deeper understanding of why people abuse and misuse drugs, and how to support them through their recovery. This Level 2 Dual Diagnosis course will equip you with both practical and theoretical knowledge that can be applied within a counselling framework. Key topics to be covered by Level 2 Dual Diagnosis The Definition and history of Dual Diagnosis Terms Associated with Dual Diagnosis Assessment and Diagnosis of Patients Drug Abuse and its Effects on Mental Health The Difference Between Drug Abuse and Misuse The Reasons Behind Substance Misuse The Patterns of Substance Use An introduction to Commonly Used Illegal Drugs An Overview of Mental Health Disorders Models of Care and Dual Diagnosis Our exclusive Level 2 Dual Diagnosis follows an advanced curriculum with topics broken down into a total of 10 scaled-down modules for your ease of self-paced learning. These modules will assist you in grasping the basics and leading you to the steps of getting a comprehensive understanding of all aspects of the Level 2 Dual Diagnosis. The course materials designed by experts are easily accessible 24/7 by any of your smartphones, laptops, PCs, tablets etc. Our expert instructors are available on weekdays to listen to any of your queries via email and help you in achieving your goals. Learning Outcomes Level 2 Dual Diagnosis Understand the types of drugs, the reasons behind substance misuse and their effects on mental health Familiarise with the terms associated with dual diagnosis and drug abuse Know the difference between drug abuse and drug misuse Identify the different types of mental health disorders and their symptoms Fast track your career as a certified CBT Therapist or Drug Addiction Counsellor Deepen your understanding of the Mental Health Act and how it defined mental disorder Learn about the Models of Care four-tiered treatment framework and how to apply it in counselling Understand the process for the assessment and diagnosis of patients Start your learning journey straight away with this Level 2 Dual Diagnosis course and take a step toward a brighter future! Skills you will gain Counselling Person-centred communication Theoretical knowledge of neurophysiology Analysing & summarising Active listening *** Course Curriculum *** Module 01: Dual Diagnosis: A Challenge of New Era Module 02: Drugs and Its Effects Module 03: Mental Health: An Introduction Module 04: Brain Works - Neurophysiology Module 05: Harm Minimisation and Optical Health Module 06: Models of Care and Dual Diagnosis Module 07: Psychological Interventions in Dual Diagnosis Module 08: Practice and Policy Issues Module 09: Ethical Issues and Mental Health Act Module 10: The Assessment Process in Dual Diagnosis Module 11: Treatment in Dual Diagnosis Assessment process Once you have completed the modules in the Level 2 Dual Diagnosis course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Level 2 Dual Diagnosis Course Right for You? This comprehensive course is for anyone who wishes to gain a deeper understanding of dual diagnosis and substance abuse. It is ideal for those who are looking to fast track a career in drug addiction counselling by gaining the practical and theoretical knowledge required for this profession. Requirements There are no previous knowledge requirements for the Level 2 Dual Diagnosis program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this DLevel 2 Dual Diagnosis course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry-recognised skillset with this Level 2 Dual Diagnosis course. Career path The Level 2 Dual Diagnosis course is an essential skill set for those looking to start a career in counselling or social care work. Professions in this field include the following: CBT Therapist Drug Addiction Counsellor Dual Diagnosis Support Worker Dual Diagnosis Practitioner Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! From time management to employee care to customer service, you must have special skills to run your Restaurant job well. If you want a smooth-running Restaurant and create a dynamic team behind it, then put this Restaurant Management course in your basket and start your journey with us. This Advanced Diploma in Restaurant Management at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD to make your skill development & career progression more accessible than ever! This Restaurant Management course covers the basics of hotel demand management, managing the delivery of hospitality management, and the role of Restaurant Management in different areas. You'll learn how the process of development and training in the hospitality industry impacts the relevant sector, and you'll explore the tools & techniques that will help you effectively do the design & construction of the food premises and equipment services. Our Restaurant Management course has been designed according to your abilities and goals. You will also be introduced to hazard analysis, critical control points, proper food handling techniques, storage of food, correct temperatures to prevent food contamination and personal hygiene for food handlers. So, get started with this Restaurant Management course - take the time to develop and determine your Restaurant's ultimate plan for success! What You'll Learn From Course: Effectively deal with customer complaints to encourage return visits. Learn the ways that managers plan, organise and market Restaurants. The role of a supervisor in Personal Hygiene, Pest Management and Preventing Contamination. How to take advantage of current modes of advertising to gain the most exposure. Supervise revenue and expenses to ensure the Restaurant is operating perfectly. Determine ways to increase sales of Restaurants such as special promotions, catering services, menu changes, and entertainment. This course can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today - gear up with the essential skills to set yourself up for excellence! Skills You Will Gain Food handling and safety techniques Commercial business management Staff development and training Workplace risk assessment Front office operations Why choose Us? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! **Course Curriculum** Here is the curriculum breakdown of this Course: Module 1: Introduction Module 2: An Overview of the Hotel Industry Module 3: Restaurant Industry Module 4: Restaurant Leadership and Management Module 5: The Process of Selection and Recruitment in the Hospitality Industry Module 6: The Process of Development and Training in the Hospitality Industry Module 7: Front Office Operations Module 8: Food and Beverage Operations Module 9: Food Safety - An Introduction Module 10: Supervision of Food Safety Module 11: Food Safety Legislation Module 12: Food Safety System Module 13: Food Safety Tools Module 14: Contamination Hazards Module 15: Controlling Contamination Module 16: Food Poisoning (Bacterial) and Food-Borne Illness Module 17: Food Poisoning (Non-Bacterial) Module 18: Personal Hygiene Module 19: Food Premises and Equipment: The Design and Construction Module 20: Pest Management Module 21: Food Safety Training for the Staff Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Advanced Diploma in Restaurant Management at QLS Level 7 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path Now that you know the ins and outs of Restaurant Management, are you ready to start looking for a job? There are pretty much several paths to take including: General Manager/Owner Assistant General Manager Bar or Service Manager Host/Server Catering Sales Manager QSR Team Manager Assistant Restaurant Manager Catering and Banquet Chef Food and Beverage Director Certificates CPD Accredited Certificate Digital certificate - £10 Advanced Diploma in Restaurant Management at QLS Level 7 Hard copy certificate - £139 After successfully completing the Advanced Diploma in Restaurant Management at QLS Level 7 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Our coaching & mentoring course is perfect for professionals looking to develop their skills and take their careers to the next level. This comprehensive coaching & mentoring course covers everything you need to know to be an effective coach or mentor, including building trust, active listening, goal setting, and giving feedback. You'll learn how to work with individuals or groups and how to use a variety of coaching & mentoring techniques to help others achieve their goals. So whether you're a manager looking to support your team, or a consultant looking to add coaching & mentoring to your services, this course has something for you. Our coaching & mentoring course is designed to be flexible, so you can study at your own pace and fit your learning into your busy schedule. In addition, you'll have access to a wide range of interactive learning materials, including videos, quizzes, and other exercises, so you can put your new skills into practice right away. So don't wait - enrol in our coaching & mentoring course today and start building the foundation for a rewarding career in this exciting field. Learning Outcomes This Level 3 Coaching & Mentoring course will cover topics such as: Gain an understanding of the principles, duties and responsibilities of a coach. Learn techniques for overcoming barriers Describe ethical aspects of coaching & mentoring Learn about various coaching models Gain knowledge about effective communication skills Understand various personal skills Learn about various management skills Gain an understanding of functional skills Key Features Opportunity to boost your CV/ Resume with CPD accredited proficiency Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Access this course through our dedicated online learning platform This course is stuffed with interactive course content Instant results upon completion of each assessment Affordable prices and high-quality training Certificates available in both PDF and hard copy format with course This Coaching and Mentoring Diploma program is accredited by the UK's top awarding bodies Complete the course 100% online, from anywhere via an internet Flexible course deadlines with full access to the course for one year Full tutor support and learning assistance included in course This Level 3 Coaching & Mentoring course consists of the following modules: ****Course Curriculum of Coaching & Mentoring Diploma**** Module 1: Introduction What is Coaching? The Five Principles of Coaching Definition of a Coach The Duties of a Coach Characteristics of A Successful Coach Coaching Traps and Problems Definition of Mentor and Mentee Roles & Responsibilities of A Mentor Module 2: Objectives & Processes Objectives Processes Techniques for Overcoming Barriers Module 3: Ethical Aspects of Coaching & Mentoring Association for Coaching's Guiding Principles 'AC' and 'EMCC's Code of Ethics International Coach Federation(ICF) Standards of Ethical Conduct Module 4: Models Coaching Models: An Introduction The GROW Model The OUTCOMES Model The JOHARI Window The FLOW Model The SOS Model Module 5: Effective Communication Skills Creating a Good Coaching & Mentoring Relationship Using Appropriate Language Listening at A Deep Level Asking Effective Questions Limiting Beliefs/Assumptions Giving Effective Feedback Communicating Non-Verbally Presence and Silence Module 6: Personal Skills Time Management Stress Management Emotional Management and Happiness Maintenance Assertiveness Negotiation Module 7: Management Skills Motivating Leading Delegation Decision Making and Problem Solving Project Management Module 8: Functional Skills Sales Skills Sales Management Marketing Management Financial Management Production Management Assessment Process Once you have finished the learning stages, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 3 Coaching & Mentoring course is for: Anybody wishing to become Supervisors Anybody who wants to be Human Resource Managers Anybody who wants to be in managerial positions Anybody who wants to be in life coaching Anybody who wants to be in sales Requirements Enrol on the Coaching & Mentoring course with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register for this course without any delay. We only ask that all students have a passion for learning and literacy and be over the age of 16. Complete this online from your computer, tablet, or smartphone, and learn in a way that suits you. Browse this 100% online course from any internet device and study at your own pace. Earn an industry Skillset with this course. Career path After completing the Level 3 Coaching & Mentoring course, you will be eligible for: Life coach Learning mentor (Salary: £14,500 to £25,000) Business adviser (Salary: £25,000 to £54,000) Careers adviser (Salary: £21,000 to £35,000) Sales manager (Salary: £22,000 to £70,000) Training manager (Salary: £25,000 to £45,000) Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Deal Price is Active; Save Now- £403! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Teaching Assistant Diploma Course might help you get there! Expand your expertise with high-quality training - study the Teaching Assistant Diploma and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Teaching Assistant Diploma online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 04 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The Teaching Assistant Diploma course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this Teaching Assistant Diploma course. With this comprehensive Teaching Assistant Diploma course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this Teaching Assistant Diploma course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the Teaching Assistant Diploma course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Experts created the Teaching Assistant Complete Diploma to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! *** Course Curriculum *** Teaching Assistant Complete Diploma Module 01: Teaching Assistant Overview Introduction to Learning and Teaching Ideal Characteristics of a TA Roles and Responsibilities of TA Module 02: Professional Developments for a TA Assisting Learning and Teaching in the Classroom Developing Professional Skills and Knowledge Empowering TAs to Support the Learning Process Practical Support for the Colleagues Leadership and Management for a TA Mandatory Professional Practice Module 03: Working with the School and Its Policies School as an Organisation Working in Schools Relationships Governance The School Development Plan Visitors Curriculum and Teaching Policies Other Policies Module 04: Discussion on Curriculum, Assessment and Monitoring Linking Your Course and Preparing the Syllabus/Curriculum Planning and Assessment Monitoring and Feedback and Recording Taking Notes Performance Review Personal Organising and Keeping Files Module 05: Providing the Best Learning Environment The Whole-School Learning Environment Safe Learning Environment First Aid Skills support the Maintenance of Pupil Safety and Security The Child Care Environment Module 06: Learn to Implement ICT, Literacy and Numeracy Development Process as a TA Literacy and Numeracy Development Support the Use of ICT in the Classroom Support for Learning Activities Module 07: Child Development and the SEN Support Child and Young Personal Development Equality, Diversity & Inclusion Supporting Pupil with SEN Module 08: Understanding Behaviour & Relationships as a TA Some Different Theoretical Perspectives The ABCs of Behaviour Antecedents - What Happens To Trigger Behaviour? Module 09: Experienced TAs Maintain Strong Communications with The Students Emotional and Behavioural Difficulties - A Definition Behaviour as Communication Enhancing Communication Using Neuro-Linguistic Programming (NLP) In the Classroom Communication with Parents and Carers Discipline Strategies De-Escalating Difficult Situations Communicating Assertively Not Aggressively Module 10: Career Prospects for TA in the UK Key Elements Underpinning a Professional Framework for Teaching Assistants What Specific Training and/or Qualifications Are Required Ofqual Qualifications The HLTA Status Becoming A HLTA Assessment Process Once you have completed all the Teaching Assistant course modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Teaching Assistant course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

The NLP Practitioner and Methodology Training course provides a comprehensive introduction to Neuro-Linguistic Programming (NLP) techniques and methodologies. Participants will learn about cause and effect, sensory acuity, rapport building, language patterns, reframing, strategies, timelines, goal setting, emotional intelligence, and more. Learning Outcomes: Understand the principles and concepts of Neuro-Linguistic Programming (NLP). Learn effective techniques to establish rapport and build better connections with others. Develop sensory acuity skills to observe and understand nonverbal communication. Master language patterns to improve communication and influence. Utilize anchoring techniques to associate specific emotions with triggers. Explore strategies and meta-programs to understand individual behavior and thinking patterns. Utilize reframing techniques to change perspectives and responses. Develop emotional intelligence skills to navigate emotions and manage relationships. Certification After studying the course materials of the NLP Practitioner and Methodology Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals interested in personal development and self-improvement. Coaches, trainers, and educators looking to enhance their communication and teaching skills. Business professionals seeking to improve their leadership and management abilities. Therapists and counselors interested in integrating NLP techniques into their practice. Prerequisites This NLP Practitioner and Methodology Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path NLP Practitioner: Provide NLP-based coaching and therapy to individuals seeking personal growth. Communication Specialist: Apply NLP techniques to improve communication within organizations. Leadership Coach: Help leaders develop effective communication and leadership skills. Human Resources Consultant: Utilize NLP strategies in talent management and employee development. Personal Development Trainer: Conduct workshops and training sessions using NLP methodologies. Course Curriculum NLP Practitioner and Methodology Training Module 01 NLP Lesson 1 - Introduction, Cause and Effect 00:14:00 NLP Lesson 2 - The Map is Not the Territory 00:10:00 NLP Lesson 3 - Sensory Acuity 00:13:00 NLP Lesson 4 - Rapport 00:15:00 NLP Lesson 5 - Representational Systems 00:13:00 NLP Lesson 6 - Anchoring 00:12:00 NLP Lesson 7 - State Elicitation 00:07:00 NLP Lesson 8 - Language Patterns 00:11:00 NLP Lesson 9 - Language Patterns 2 00:11:00 NLP Lesson 10 - Chunking 00:14:00 Module 02 NLP Lesson 11 - Frames & Reframing 00:10:00 NLP Lesson 12 - Reframing 00:10:00 NLP Lesson 13 - Strategies 00:15:00 NLP Lesson 14 - Meta Programs 00:10:00 NLP Lesson 15 - Timelines 00:14:00 NLP Lesson 16 - Values 00:17:00 NLP Lesson 17 - Goalsetting 00:11:00 NLP Lesson 18 - Goalsetting 2 00:13:00 NLP Lesson 19 - Models _ Applications 00:18:00 NLP Lesson 20 - Satir Categories 00:09:00 NLP Lesson 21 - Emotional Intelligence 00:14:00

The Recreation and Leisure Management Diploma course provides comprehensive training on various aspects of managing leisure facilities, hotels, and tourism services. Participants will learn about leadership, human resource management, marketing, health, safety, and welfare in the leisure industry, gaining essential skills for successful management in this sector. Learning Outcomes: Understand the fundamentals of leisure management and the principles of managing leisure facilities effectively. Gain knowledge of the travel, tourism, and lodging industry and how to manage hotels and lodging services. Learn the techniques of planning for leisure services and effectively marketing leisure and recreation offerings. Develop leadership and human resource management skills specific to the leisure industry. Acquire knowledge of health, safety, and welfare regulations applicable to leisure and recreation settings. Why buy this Recreation and Leisure Management Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Recreation and Leisure Management Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring professionals seeking a career in leisure management, hotel management, or tourism. Current leisure facility managers, hospitality professionals, or tourism professionals looking to enhance their skills and knowledge. Prerequisites This Recreation and Leisure Management Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Leisure Facility Manager: Oversee and manage leisure facilities such as sports centers, amusement parks, or entertainment venues. Hotel Manager: Manage day-to-day operations of hotels, ensuring guest satisfaction and efficient service delivery. Tourism Manager: Plan and organize tourism services and activities for travel agencies or tourism companies. Recreation Program Coordinator: Develop and implement recreation programs for communities or organizations. Event Coordinator: Organize and manage leisure events, conferences, and special gatherings. Course Curriculum Module 01: Introduction to Leisure Management Introduction to Leisure Management 00:20:00 Module 02: Managing and Maintaining a Leisure Facility Managing and Maintaining a Leisure Facility 00:23:00 Module 03: Travel, Tourism and Leisure Travel, Tourism and Leisure 00:24:00 Module 04: Managing Hotel and Lodging Managing Hotel and Lodging 00:25:00 Module 05: Planning for Leisure Services Planning for Leisure Services 00:18:00 Module 06: Leadership in Leisure Industry Leadership in Leisure Industry 00:18:00 Module 07: Human Resource Management in Leisure Industry Human Resource Management in Leisure Industry 00:13:00 Module 08: Marketing of Leisure and Recreation Marketing of Leisure and Recreation 00:29:00 Module 09: Health, Safety and Welfare Health, Safety and Welfare 00:13:00 Assignment Assignment - Recreation and Leisure Management Diploma 00:00:00

Needed to be fulfilled or stuck in a rut? Life coaching empowers you to unlock your potential and create a life you love. Our CPD Certified Life Coach course equips you with the skills and knowledge to guide individuals through transformative journeys. Explore life coaching near you and discover a rewarding career path. This comprehensive program delves into core concepts like listening as a coach, the language of coaching, and empowering the client. You'll gain a strong foundation in ethics and leadership, preparing you to navigate the exciting world of life coach jobs. Now, if questions like 'What is a life coach?' or 'How to become a life coach?' come to your mind, you know the answer. Learning Outcomes of Life Coach course Master the fundamentals of life coaching. Develop essential coaching skills like listening and communication. Guide clients through personal development and goal setting. Uphold the highest ethical standards in your coaching practice. Build a successful life coaching career. Why buy this CPD Certified Life Coach Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the CPD Certified Life Coach you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this CPD Certified Life Coach course for? Individuals seeking a fulfilling career in life coach UK. Those passionate about helping others achieve their goals. Professionals looking to enhance their leadership and communication skills through life coaching courses. Anyone interested in exploring the power of life coaching. Those seeking a life coach certification in the UK. Prerequisites This CPD Certified Life Coach was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Wellbeing Coach: £25,000 - £50,000 Per Annum Executive Coach: £35,000 - £70,000 Per Annum Career Coach: £28,000 - £55,000 Per Annum Relationship Coach: £30,000 - £60,000 Per Annum Trainer: £40,000 - £80,000 Per Annum Business Coach: £32,000 - £65,000 Per Annum Course Curriculum Module 01: Introduction to Life Coaching Introduction to Life Coaching 00:36:00 Module 02: History of Life Coaching History of Life Coaching 00:15:00 Module 03: Listening as a Coach Listening as a Coach 00:44:00 Module 04: The Language of Coaching The Language of Coaching (Part 1) 00:56:00 The Language of Coaching (Part 2) 00:48:00 The Language of Coaching (Part 3) 00:44:00 Module 05: Coaching as a Developmental Change Process Coaching as a Developmental Change Process 01:07:00 Module 06: Empowering the Client Empowering the Client 00:49:00 Module 07: Ethics in Coaching Ethics in Coaching 00:33:00 Module 08: Becoming an Effective Leader and Coach Becoming an Effective Leader and Coach 00:14:00

Embark on a journey of quality excellence with our comprehensive ISO 9001:2015 course. This in-depth training will equip you with the knowledge and skills to implement, maintain, and continuously improve a quality management system (QMS) within your organization, adhering to the latest ISO standards. Delve into the framework of ISO 9001:2015, gaining a thorough understanding of its principles, requirements, and benefits. Discover how to effectively manage your organization's context, leadership, planning, support, operation, performance evaluation, and improvement processes, ensuring that quality remains at the forefront of every decision. Master the art of internal auditing, learning to identify and address potential nonconformities within your QMS. Through practical exercises and case studies, you'll gain hands-on experience in applying ISO 9001:2015 principles to real-world scenarios. Learning Outcomes Gain a comprehensive understanding of ISO 9001:2015 principles and requirements Learn how to implement, maintain, and continuously improve a QMS in accordance with ISO 9001:2015 standards Master the art of internal auditing to identify and address potential nonconformities Develop skills to effectively manage organizational context, leadership, planning, support, operation, performance evaluation, and improvement processes Enhance your employability and career prospects by demonstrating proficiency in ISO 9001:2015. Why choose this ISO 9001:2015 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this ISO 9001:2015 course for? Quality professionals seeking to advance their careers in quality management Business owners and managers committed to implementing and maintaining a QMS Individuals interested in pursuing a career in quality assurance or auditing Internal auditors seeking to refine their skills and knowledge in ISO 9001:2015 auditing procedures Anyone seeking a comprehensive understanding of ISO 9001:2015 and its application in various industries. Career path Quality Manager (£45,000 - £65,000) Quality Assurance Auditor (£35,000 - £55,000) Quality Assurance Specialist (£30,000 - £50,000) Quality Control Inspector (£25,000 - £45,000) Continuous Improvement Manager (£40,000 - £60,000) Process Quality Control Engineer (£35,000 - £55,000) Prerequisites This ISO 9001:2015 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ISO 9001:2015 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction To ISO 9001:2015 Introduction To ISO 9001:2015 00:25:00 Module 02: Clause 4 - Context Of The Organisation Clause 4 - Context Of The Organisation 00:24:00 Module 03: Clause 5 - Leadership Clause 5 - Leadership 00:25:00 Module 04: Clause 6 - Planning Clause 6 - Planning 00:22:00 Module 05: Clause 7 - Support Clause 7 - Support 00:32:00 Module 06: Clause 8 - Operation Clause 8 - Operation 00:38:00 Module 07: Clause 9 - Performance Evaluation Clause 9 - Performance Evaluation 00:35:00 Module 08: Clause 10 - Improvement Clause 10 - Improvement 00:30:00 Study material: Management System Auditing Study material: Management System Auditing 00:50:00

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Deal Price is Active! Offer Ends Soon; Hurry Up!! Do you often find yourself feeling lost during meetings, struggling to keep up with the conversation and missing important details? Or maybe you're responsible for taking minutes but feel unsure of what to include or how to structure them effectively? Look no further, as our Effective Minute Taking course has got you covered! With our comprehensive curriculum, you'll learn everything you need to know to become a confident and efficient minute taker. In Module 01, you'll gain a thorough understanding of the purpose and importance of minute writing. In Module 02, you'll learn how to prepare for meetings and gather the necessary information to create accurate and comprehensive minutes. Modules 03 and 04 will guide you through the meeting structure, including how to capture decisions and actions effectively. In Module 05, you'll discover the key roles and responsibilities of a minute taker, and in Module 06, you'll pick up useful tips and techniques to enhance your minute taking skills. Module 07 will explore the technology available to support minute taking, and finally, in Module 8, you'll build your confidence to ensure you can take on the role of minute taker with ease. By the end of this Effective Minute Taking course, you will have: Developed an understanding of the purpose and importance of minute writing Learned how to effectively prepare for meetings and gather the necessary information Gained knowledge of the meeting structure and how to capture decisions and actions accurately Identified the roles and responsibilities of a minute taker Acquired useful tips and techniques to enhance your minute taking skills Learned about technology available to support minute taking Start your learning journey straight away with this Effective Minute Taking course and take a step toward a brighter future! Why Prefer this Effective Minute Taking Course? Opportunity to earn a certificate accredited by CPDQS Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the Effective Minute Taking Training course: Module 01: Introduction to Minute Writing Introduction Terms of Minute Taking The Cycle of Meeting The Stage in Cycle The Participants The Chairperson The Minute Taker Those Attending the Meeting Summary Module 02: Preparation for Minute Taking Write Meeting Minute Pre Meeting Preparation During Meeting Dealing with a Confused Situation Conversation Veers Off Track Use a Meeting Minutes Template to Save Time Post Meeting Summary Module 03: The Meeting Structure Introduction Apologies Declaration of Interest Committee Business Minutes of Previous Meeting Matter Arising Report Any Other Business Next Date of Meeting Summary Module 04: Minute Meeting, Decision, and Action The Purpose of Minute Taking Effective Minute Takers Importance of Writing The Action Triangle When There Is No Outcome Layout of Action Points When There Are Several Actions for One Minute Summary Module 05: Roles and Responsibility of Minute Taker Before Meeting During Meeting After Meeting Task Involved in Minute Taking Skills Required What Should Be Written (also add "More on what you write down" section Here) Sort Out the Basics A record at Every Meeting Keeping Clear Notes Producing the Finished Version Agreeing the Minutes Some Common Problem Some Solution Summary Module 06: Tips for Minute Taking Introduction Lay the Groundwork Know the Purpose Get the Agenda Choose Your Method All Systems Go Leave Space in Which to Work Here, Here Have a Seating Chart Know Everyone's Position Create a Minutes Template Listen with Care Just the Facts Keep it Clear and Simple Be Exact Noting Motions What's on Hold Adding Your Voice Summary Module 07: Technology in Minute Taking Introduction Taking Minute Manually is Time-Consuming Technology Solves Security Issues Technological Offerings for Boards Streamline Minute Taking Software Solution Summary Module 8: Building Confidence Creating the Right Impression Get to know everyone Coping with put-downs Know your place Summary Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Effective Minute Taking course is suitable for: Anyone who is responsible for taking minutes during meetings Individuals who frequently attend meetings and want to improve their note-taking abilities Managers and team leaders who want to ensure their staff are equipped with the necessary skills to take minutes accurately and efficiently Requirements Enrol in the Effective Minute Taking Training with no formal entry requirements! Career path Administrative Assistant: £18,000 - £24,000 per annum Executive Assistant: £25,000 - £35,000 per annum Personal Assistant: £22,000 - £32,000 per annum Project Coordinator: £20,000 - £30,000 per annum Office Manager: £24,000 - £38,000 per annum Secretary: £18,000 - £27,000 per annum Certificates Certificate Accredited by CPDQS Digital certificate - £10 Certificate Accredited by CPDQS Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.